256 comments found.
Could you please advise what the latest version of this theme is? Thanks.
Hi there,
The latest version you can see on our Item details page here on themeforest. It is theme version 1.4 and TheAisle Core 1.3.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Demo is down ?
Hi there,
Possible there were some minor interruptions, however checking it know we could access our demo website, so pleas try once again.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I’m sorry it still seems down https://theaisle.qodeinteractive.com/
Hi there,
From our side once we check we can access the demo without any issue. Could you please send us a mail to office@elated-themes.com and we can investigate this further more if you still can’t access it somehow.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi! you are right the demo works! In fact, we are using 1.1.1.3 DNS wich is Malware and Adult Content Blocking – maybe you have to investigate why theaisle is considered as such and request to whitelist. Thanks!
Hi there,
Glad you managed now, we did not have these issues earlier. Thank you for your suggestion and we will investigate this further more.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I need to re-install the theme because I switch to another server. Why does it use the same domain? I deleted the files. Can you fix it from another server?
Error : Code is already registered for other domain (reset)
I want to reload the same area can you reset it please
domain name is the same but gives error
I am waiting for an urgent return
https://seherkandiloglu.com.tr/Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I have written more than 1 hour support team no answer
support team does not answer please renew the code I am waiting for you, I cannot install the theme
Code is already registered for other domain reset please it is not natural for the same domain to give it when installing
Hi there,
We could not locate any request from your Envato username and would appreciate it if you could provide us with your request ID so our support team can help.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, is this theme not compatible with WPBakery 6.1? Images are not displaying on mobile for my site and I am wondering if this is the reason why. Please let me know. Thanks
Hi there,
Could you please provide us with your website URL so we can check this on your end. Thanks.
Support
Elated Portfolio part of
Qode Interactive
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shop.simranandlaura.co.nz
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, yes I did this a few days ago however receiving very delayed responses.
Hi there,
Could you please provide us with your request ID so we can check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Have you updated your Instagram Api? I am getting a OAuthException and cannot reconnect the instagram account
Hi,
It seems like the Instagram developers changed their API lately so all Instagram-related feeds stopped working. This is not the case just for our plugin, but all others that are relying on their system. We are in touch with them and we’re patiently waiting for solution. Until then we’d appreciate if you could be a little bit patient, there’s nothing we can do at this moment. If anything changes in the meantime we’ll provide the solution as fast as possible. Thank you for understanding.
Support
Elated Portfolio part of
Qode Interactive
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Thanks for the reply, do you have an update one this bug? Is there an alternative plugin we can use in the meantime?
I’ve noticed your site has the same error “It seams that you haven’t connected with your Instagram account ” – https://theaisle.qodeinteractive.com/
Hi,
Until we solve this, please try using this free plugin that works fine with all our themes – https://wordpress.org/plugins/instagram-feed/
Support
Elated Portfolio part of
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Hi, I would like to have subscription popup only in homepage of two language, but now it opens in every page. How to set it opens only in homepage? My support period is expired, can you help me only to solve it? thanks
Hi,
Unfortunately we don’t have an option to enable pop-up on some pages only, sorry about that. Achieving this would require some custom coding, but since we are not in a position to provide any custom coding regardless of your support period, perhaps it would be best to hire a developer or a freelancer to help you out with this.
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Ok, please help me with Instagram connection, it not work in the few days and now get an error like “{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}” I try to delete data in options.php but not solve the problem, I receive back the error
Hi,
Please send an email to helpcenter@qodeinteractive.com and include your site URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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hello is the wpbakery plugin updated to 6.2
Hi there,
Please not that within the lates version of the theme WPBakery version 6.1 is included and if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
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Demo import stops at 16%, cant get remote data.. Not the best start right after purchasing the item.
Hi there,
Thanks for reaching us.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Resources are well over the required levels, the remote server denies the answer.
Hi there,
Please submit a request at our help center and our support team will be happy to help.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, interested in this theme. Is it possible to include a guestbook feature? Thanks!
Hi there,
Thanks for taking an interest! We do not have this included within our theme unfortunately, however you can maybe try to test a 3rd party plugin for this purpose. Please understand that we have not tested 2rd party plugins for compatibility with our theme and we simply cannot guaranty that they will work. You are always opt to try it out on your end for sure.
Do let us know if you have any additional questions.
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I have always met templates with WPBakery Page Builder, where you can visually edit pages. This template is not allowed? https://prnt.sc/skeirm – https://prnt.sc/skejc7
Hi there,
Thanks for writing in! You should know that you can always enable the frontend editor.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello Can’t get any answer for my ticket yet. ID 37257 Thank you
Hi there,
Thanks for writing in. Please note that our support response time is within 24h and we are sure you will get an answer as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
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Hi again, Thank you for your note but after 24h there is still no response from you.
Thank you for your support.
Hi there,
We have located your request and can see that an agent has been assigned. You will for sure get an answer soon.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I had used the purchase code at local host and it was registered. Now i moved to my hosting and again setting up the theme on a different domain but getting an error “Code is already registered for other domain”. Is there a way i can deregister from previous domain and register it on the new one.
Thank you
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Ok thanks, I have submitted a request for the same at the help center.
Hi there,
Thank you!
Support
Elated Portfolio part of
Qode Interactive
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Hello, we purchased this theme and imported the demo “all content” but how do I switch to the wedding planner layout?
Also what font is the logo using? Thanks
Hi again, ok I figured out how to select the demo layout I wanted but the main menu items are not centered as they are in your demo. Could you tell me what settings I need to use to get the menu centered, thanks
Nevermind I figured that out as well, Thanks
Hi there,
Glad to hear this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Dear sir/madame, i have bene useing this template for a while now. Since a couple of days i cannot edit my pages. I can add new products, upload pictures in my gallery but when i try to edit my home page or any other page, the block to edit does not go any further.
i have updated my WP to the latest version, updated all of my plugins. My WP Bakery page builder does not update beacuse i don’t have a direct license beacuase i bought it within these theme and am aware that after 6 months have to renew.
In this case i’m not going to renew or by a direct license beacuse i have been useing many themes and have differnt websites were it has not been updated and are still working fine.
Is ther something that can be done?
greetings Juvienne
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
Support
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This is an awesome theme. Loving it.
Thank you very much!
If you need any help with it, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
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Hi ! Thanks for this amazing theme ! I’m using Image Gallery to display pics with masonry, but the last pic I upload displays at the end of the page. I need to display the last pic uploaded in the top of the page. How could I change the order ASC/DESC ? Thanks !
Hi there,
Please submit a request on our helpcenter: https://helpcenter.qodeinteractive.com in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
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Can you update Slider Revolution please? Your version is 6.1.5. Please update to 6.2.1 so we can download and update it manually.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will provide you with the latest version.
Support
Elated Portfolio part of
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I submitted a ticket with no response yet since yesterday. Can someone look into it please? Ticket id is #25401
Hi there,
Your request has been answered, please take a look.
Support
Elated Portfolio part of
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Hi there, For any screen resolutions 1025 px or less (tablet/ mobile width), we’re having a responsive issue with any content on our homepage’s first row. Dev site is here: https://ashbymanor.co.uk/dev-v2/# .. we have tried changing the row, removing the header widget(s), but whatever sits in our first row gets a bit squashed.. do you have any ideas? Thanks, Matt
Hi there,
Please submit a request on our helpcenter: https://helpcenter.qodeinteractive.com and one of our agents will assist you.
Support
Elated Portfolio part of
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No worries, I have managed to fix this now by adding an empty (spacer) row as my first row in the cms, thanks!
Hi again,
We’re glad you could manage on your own 
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I can’t seem to be able to change the name ” Mike and Emily” from the wedding announcement home page? How do I update the countdown too?
Hello,
Thank you for reaching us
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I have submitted a ticket, waiting for a response.
Hello,
We couldn’t locate your request, please provide us with the ticket ID.
Please understand that our usual response time is 24 hours on workdays. Thank you for your patience
Support
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