26686 comments found.
hey, why is my demo import stuck at 0%? all the php requirements are met.
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, excellent job! This error appears when I try to connect my instagram account: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Solution, please 
Hi there,
Please read our article about this here
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, there is a problem with INSTAGRAM CONNECT, can you check it? Thanks
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin https://wordpress.org/plugins/instagram-feed/ to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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After I performed your latest update moment ago, I got this error message “There has been a critical error on your website.” I have been performing updates without errors. I just need help to find out why this error occurred. Thanks.
Hi there,
Please check that you have updated the theme and its plugins according to our article here.
WordPress itself supports PHP 7.2 (at least I assume you are using a fairly recent version of WP). Make sure your environment has either MySQL 5.6+ or MariaDB 10+.
Also, Bridge theme as any other premium Themeforest require a certain PHP and WordPress configuration setting. This has been clearly stated in our article:
Recommended PHP Versions And Resources And How To Set Them
Also as this is a server related issue, please contact your hosting provider service, they should be able to assist you.
If you still encounter issues please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
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Hello, I’ve imported a demo for Bridge, but when I click on pages/posts nothing shows up. (Only the loading logo). I tried it with importing several different demos, but the same problem everytime.
I wonder if this is because of PHP setting of my server, but I couldn’t edit it to recommended setting by Qode because I’m on the shared hosting and there is limit to it. I wonder if there might be a different cause to my problem or way to work around? Thank you!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you, as this way our support team will be able to check this on your end.
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How I can change “Date font size” in single blog post. It’s so confusing to update.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,before buy, all demos can edit with elementor?
Hi there,
Do note that we do have certain demos are built with WPBakery and certain are built with Elementor, you can choose from either one of them to customize your site. You can check our article about the differences here. So demos that has label Elementor will have native import method comes with Elementor, so when you run import tool you will get Elementor content.
On demos that are made with WPBakery you could use Elementor but you will have to build your content to replicate the WPBakery demo, as you do not get the demo with Elementor.
As Bridge theme is Elementor compatible you do have all the theme shortcodes available to build the layout to your needs.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am having trouble getting the secure padlock SSL on my website, because the logo media files are going to http and not https ….. How do I get them to be on the https?
Hi there,
Thanks for writing in! Please read our article here which might help. Also if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, my system information shows
1.PHP Post Max Size 128M The current value is insufficient to properly support the theme. Please adjust this value to 256 in order to meet the theme requirements.
2.PHP Time Limit 120 The current value is insufficient to properly support the theme. Please adjust this value to 300 in order to meet the theme requirements.
3.PHP Max Input Vars 3000 The current value is insufficient to properly support the theme. Please adjust this value to 5000 in order to meet the theme requirements.
But my web host [siteground] said that he can’t improve these settings for me, what can I do, thank you.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions or still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Support Team,
I already activated purchased code in theme when I install theme.. I started working on theme.. but after some days I deleted my WordPress folder from server without de-register theme purchase code. now I install fresh WordPress and install theme. but now it’s when i enter my purchase code that time I showing one like. Code is already Registered For other Domain Please Sort out this Issue..
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Thank you so much…
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I check the back end? Plus can someone order delivery using google maps location or how is it set up?
Hi there,
Thanks for taking an interest! We do not have a testing environment unfortunately however we do have our theme documentation which can come great in hand to be able to get a better grip on how the theme functions and what possibilities you do have with it.
It would help to know which demo you refer to, so we can be sure to give you the correct answer. Thanks. Since this is not a standard WooCommerce option. You could try with some extension for this purpose https://woocommerce.com/products/woocommerce-order-delivery/ But it does not have the geo location delivery.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
So I finally bought the theme but now how do I set up the above mentioned features. I installed the delivery demo
Hi there,
We would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Please Help!!
Qode slider “image” suddenly not showing on mobile.
I have the Video setup for desktop – but when I go to check website on mobile, there is no image in the slider. It just has a black image and a circle that looks like is trying to load.
When I change the Slider to Image for Desktop…. the same black screen is shown for Desktop.
Is there is new bug with the theme for when Image is used for the Qode Slider?
Everything was working fine then it suddenly happened?
Found solution – deactived Ewww Image Minimiser plugin.
You’re welcome
Hi there,
Glad you managed! Please note that this is a 3rd party plugin that does not come within the theme and we can’t guaranty theme compatibility as it has not been tested.
Thanks for understanding. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Qode slider image not showing on mobile.
I have the Video setup for desktop – but when I go to check website on mobile, there is no image in the slider. It just has a black image and a circle circle that looks like its trying to load.
Everything was working fine then it suddenly happened?
Hi there,
Could you please provide us with your website URL so we can check. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, How to use line-break in Qode Additional Portfolio Sidebar Items? I tried using br and ul but it didn’t work. Thank you.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have purchased this theme and want to set layouts of different pages of my website from 5 to 6 demos, so I want to know, how to customize the header, menu and footer section so that it remains same throughout the website and not change as per the demo that I have selected for each page. Thank you!
Hi there,
Please read our article on how to combine different pages from different demos here, also as you do have one active demo, the styles and options for the header will be applied. You do have them in Qode Options > Header as well as in the Pages options.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My purchase code is nto working – says ” Code is already registered for other domain”
I am not using any other theme copy or on any other domain. I am testing my site on c1.codelabs.space. I request you to kindly refresh my license so that i can use what i paid for Thankyou
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Very slow websites… I just created a website with 3 products on it and 10 pages and my google PageSpeed inshight score from google are 5-10 for mobile and 20-30 for desktop out of 100 and F Score with GTMetrix. All these extra functionalities and including their excesive js make the website super slow. You need to fix this!
When is the update of the core theme coming? because I get the message that none of my plugins are compatible with this version.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. You can also read our article on how to speed up your website performance as well as you do have an option to turn off JS from Qode Options General.
Anyway our support team can help you and check the speed on your end as well as provide you with specific guidance when it comes to your website.
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I’m having a major problem in changing the error message color. I already read all the support answers here and at Bridge Documentation, but I simply cannot change the error message color. I already inserted all sorts of CSS codes, but it just not work.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there, Hope you can help.
I purchased the Bridge theme from Envato market and registered with my domain. Unfortunately I had to uninstall my Wordpress today due to a tech issue occured and I couldn’t login to my wordpress admin (that was the tech issue) to deregister my purchase code before reinstalling Wordpress.
Could you please help me force deregister the code at your end so I can use the theme again? I don’t know if it’s caused by the theme was registered with my http:// domain name and now I reinstalled my wordpress directly onto https://.
I couldn’t sumbit any request on your help page because my 6 month tech support is expired.
Look forward to hearing from you. Best,
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your reply. Just sent an email to the email address included in your message.
Hi there,
Thank you, our team will answer as soon as possible.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys, I have set up Bookly Pro (I’m using Bridge Theme), and dropdowns from the plugin are not working with it. Bookly Support asking to contact you directly, because they believe changes needed from your side. Please help: http://vipcleaning.ineedwebsite.com.au/ (Password: vip11 – Book Online Section) Thank you
Hi there,
Regarding bookly plugin, we didn’t tested it with our theme, so we can’t tell you much, but if you experience some conflict with that plugin, you can disable theme AJAX page transitions from Qode options > General.
We do see that you have some style issues which can be fixed by adding this code to QOde Options > General > Custom CSS
.bookly-form .bookly-service-step .bookly-week-days label.active,
.bookly-form .bookly-repeat-step .bookly-week-days label.active {
background: #f56530 url(http://vipcleaning.ineedwebsite.com.au/wp-content/plugins/bookly-responsive-appointment-booking-tool/frontend/resources/images/checkbox.png) 0 0 no-repeat!important;
}
.bookly-form .picker__frame *{
color: #888582;
}Otherwise we do see that the drop downs are working. Anyway since this plugin is not tested with our theme we can’t really guaranty theme compatibility.
Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
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