3203 comments found.
Hello,
Custom CSS is defined twice on my site pages:
- in wp-content/uploads/2020/07/basel-dynamic-1595246039.css
- in page itself (inline CSS)
I can’t figure out what’s happening that triggers both inclusions, instead of just one of the two… Any idea?
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send us your private information via the contact form on our profile page.
Thank you in advance
OK, I will set a specific environment for you if needed, but before that I investigated a bit more…
Inline CSS is included in page from wp-content/themes/basel/inc/style.php:
<style>
<?php echo basel_settings_css(); ?>
</style>This seems to be done unconditionally… regardless of whether a dynamic .css file is also set.
Does this help?
There are two parts of dynamic CSS in the theme and they are different. Could you please send us a link where you see the problem?
looks EXCELLENT!
Thank you!
1)HOME PAGE SLIDER ISNT SHOWING MY DESIRED PHOTOS.. I HAVE USED ALL THE SLIDER AND CAROUSEL IN THE THEME AND STILL , MY DESIRED PHOTO ISNT SHOWING AT THE FRONT PAGE SLIDER . I EVEN SET UP THE BASEL SLIDER TOO
2) FOOTER SIZE IS NOT ADJUSTABLE . ITS UNECESSARILY BIG , SAME APPLIES TO THE NEWS LETTER PART ALSO
I HAVENT BEEN SUPPORTED EVER SINCE I BOUGHT THIS THEME . I HAVE CREATED TOPICS ON BASELS FORUM TOO , NO SINGLE REPLY….. JUST ONE REPLY IN EMAIL THEN NO FOLLOW UP.
Hello,
We have already answered your questions on the forum. Please, continue the conversation there.
Thank you in advance.
Great theme! Loving it. How do we disable the bottom “We use cookies” warning? Thank you!
Hi,
You can configure or disable it in Theme Settings -> Shop -> Cookies law info.
Kind Regards
Hello, there is not such an option “Cookie Law info” on Theme Settings -> Shop . Please check. I need to deactivate it. Thank you
Hi,
Here is a screenshot where you can find it in Theme Settings https://prnt.sc/tmco70
Hello,
When you get back to the page of a product you’ve already added to your Wishlist, you have a “Add to wishlist” link (whereas you would expect a “Browse Wishlist” link).
This was the behavior with YITH Wishlist plugin (and what makes sense 
).
Any improvement planned on that?
Hello,
This function doesn’t work when you have some cache plugin since you will always see the cached “Add to wishlist” text on the product page.
Kind Regards
Actually you store the product_id in basel_wishlist_products cookie, so it makes it possible to change the link dynamically, like you do for count of products (on wishlist icon in header).
With YITH Wishlist I indeed had to deactivate cache system when user had put some products in his wishlist. But you could do better than that
But it will require additional AJAX requests after page loading that will harm your website performance. That is why we prefer not to change the button but keep our theme faster.
i think the theme is not designed according to google standards the theme performance is too slow in google speed insights even after applying wp rocket and cloudflare cdn (madsbox.com) i have purchased this theme for my website mobile speed is very bad very much disappointed with the theme layout and development team
Hi,
Yes, Google always scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you to test it on a few mobile devices and you will see that there are no real performance problems. Also, read this article from WP Rocket team that has a huge experience on WordPress optimizations https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
If you are not satisfied with our theme, we can return your money back and provide you with full refund.
Regards
Hello, I would like to disabble Simple Line Icon because it’s long to load and Google doesn’t like that. Can you tell me how to do that please ? Many thanks, Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, I purchased Basel theme for a client, now I’m not working with them anymore and I would like to have the license to their name, can that be done? Also, they deactivated the website where they were using the purchase code and now that they are building the new one, wordpress says that it’s already being used by some user. I think this may have something to do with it, can you “erase” the active users or something like that so that they can activate it in the new website? Thnak you for your help! Kind regards.
Hello,
It is not possible to transfer licenses between different accounts and persons. Please, send us your purchase code via the contact form on our profile page and specify the domain that you want to deactivate.
Kind Regards
Hi,
Congratulations on the theme, I created my online store without needing a single support, until now 
I have a simple question, how can I create the special header of the store page? https://tinyurl.com/y7qvbvu8
In fact I already have it that way, but I’m translating my store with wpml and I don’t know how to replicate that special header for the store page in each language.
My support has expired recently, I never used it, and I only have this one minor problem, so if you can kindly point in any direction I thank you for your help.
Hello,
Thank you for contacting us.
You need to enable header overlap option in Theme Settings -> Header. Then it should work for all pages and on all languages. Please, describe us the problem that you have if any and provide your admin access via the contact form on our profile page so we can check what is wrong.
Kind Regards
Hi, I understand this part, but how can I apply it only to the shop page? Thank you for your attention.
Okay, I already solved it. On shop page -> HEADER OPTIONS selects E-commerce and marks Header above the content.
Kind Regards
Yes, we are glad that you sorted it out.
I have Basel Cosmetics Demo installed everything appears to be working fine. I then activated the maintenance mode I then went into Revolution Slider to change text in “Coming Soon” but I only can only change Background image no Layers are visible or editable in the editor to change text or any other layer. Please advise. Thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi Team Xtemos,
I’m already using woodmart and for some other projects I’m considering Basel. I’ve some presale questions. 1. What is the big difference between 2, except presentation? 2. Which one is better if comparing speed? 3. Basel does not get any update from last 5 months! What is the main reason? 4. Is Basel going to get Elementor in near future? 5. I really like the icons appearing on each product on “Shop” page, like, compare, quick view etc. Can I get these icons style and presentation in woodmart?
Please reply soon. Thanks
Hello,
1. The main principle difference is its design. And WoodMart has more features in terms of customizations like header builder and CSS generator.
2. Their performance is almost the same.
3. We will release a new update in 5-10 days.
4. Currently, we don’t have plans to add Elementor support on Basel.
5. Sorry, but styles from Basel can’t be transferred to WoodMart.
Kind Regards
Hi guys, aren’t you updating this theme anymore?
Hello,
We are working on the update and release it in 5-10 days.
Sorry for the delay. Kind Regards
Item supported with Dokan Multivendor free plugin? I will use Dokan Multivendor free.
Hello,
Yes, our theme is fully compatible with Dokan Multivendors plugin.
Kind Regards
How do I get pictures in header Ajax search results?
Also, on the page with all search results. The web browser title for that page says “You searched for”... Where do I change that title?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, thanks! Well I cannot post anything on the forum, as soon as I go to support and Basel, when already logged in, I’m logged out…? I think we need to take it here.
I found a way to change the title, it was added by Yoast SEO, if any other uses this SEO tool you can go into: SEO -> Search Appearance -> Archives -> Specials Pages and change text/translate its there.
How do I add pictures on the Ajax search window that appears when we search?
Try to clear your browser cache and cookies and try to login again. And try to do this in browser’s private window.
Search should display images in results by default. Could you please send us a link to your website so we can check?
Dear Support,
I have an issue on checkout page, it doesn’t refresh and update the shipping cost after I changed the postcode. How do I fix this?
Thanks a lot!
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I have another question. Just when the item is added to the mini cart, it says “view cart” and “checkout”, just before it reloads…. It seems that loco translate only translates when it has reloaded and not before. Anyway to fix this? Thank you
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, why can’t I find results within search from description and short description? Thanks!
Hello,
Search mechanism is a part of the WooCommerce plugin functionality and our theme doesn’t influence it. You can try to use the following plugin to extend the search functionality https://wordpress.org/plugins/relevanssi/
Regards
Hi Team! Long time purchaser of your theme, just wanted to know whether it was possible to enable a zoom function for the 360spin module? Currently it works great – but it’s very limited in options.. Could this be achieved easily?
Hello,
Unfortunately, there is no option to enable zoom for 360-degree view element in our theme.
Kind Regards
Any chance that we can get it implemented for future updates? Or if it’s even possible to customize it? We can pay for it.. our client has requested this feature.
Currently, we don’t have plans to implement this. You can try to hire some developer to implement this since we don’t provide any additional customizations.
Dear autors! Is it possible to attach photo or imag on comments (reviews) on product page?
Hello,
Yes, there is such option in our theme since 5.1 version update. You can configure this in Dashboard -> Theme Settings -> Product page.
Kind Regards
Yes, but this options is not shows on mobile. Is it possible to make it on mobile?
It should work on mobile too. Please, send us a link to the page where you have this problem.
Sent to email
We see that this option is currently disabled completely.
On web version (PC) we see attach the images files on testimonials tab. Theme settings – product page – reviews (ON). But we enable testimonials not to all products.
yes, we see this option to attach files only when login to site. Is it possible to enable to all visitors?
Yes, it works for loged in visitors only. There is no option to do this for not logged in customers for security reasons.
Thank you. It is hard to understand to many customers, i think. Is it impossible to make public?
Sorry, but there is no such option at the moment.
Hello, i would like to ask if there’s a pre order type of function with this theme and an affiliate link for representatives to use and give their codes to make money when someone makes a purchase with their link
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
As for the affiliate, it is a standard functionality of the WooCommerce plugin and you can read how it works here https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/
Regards
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