23212 comments found.
Please guys, URGENT ticket opened, maybe my fault, but please have a check!
Hello, @ernexto,
Just checked your support ticket #96669 and finds that you have already sorted out your issue by regenerating the CSS from Elementor Tool and that was not because of the Theme but that was because of the Elementor plugin, here is the screenshot: https://postimg.cc/3d7gjf1d
and please do not panic here for the support tickets now as we have the defined support working hours and you will always get the reply when the support ticket will resolve, we always tried our best to give the best service to our customers.
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
Hi, I’d like to use custom block to show some part of main menu with image banner. For example, 1st column shows typical menu style and 2nd column shows image, etc. How to set CSS for this 1st column? When I made it, it is standard ul,li style and I want them to be exactly same look so end user won’t notice the difference between menus.
Hello, @ekkljs,
Please watch and follow the instructions showing in this video I have created for you:
https://jmp.sh/x954ft8
Regards, P-THEMES.
Hi,
I just purchased and I am receiving this message, please let me know when the below files would be updated, I am using Shop Demo 22 (Multi-Vendor, Marketplace).
I have PortoVersion: 5.4.1 installed.
Your theme contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Dokan by weDevs – 3.0.5 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Conversion Tracking by weDevs – 2.0.8 – Installed version not tested with active version of WooCommerce 4.3.0 YITH WooCommerce Ajax Product Filter by YITH – 3.11.1 – Installed version not tested with active version of WooCommerce 4.3.0 YITH WooCommerce Ajax Search by YITH – 1.7.9 – Installed version not tested with active version of WooCommerce 4.3.0 YITH WooCommerce Wishlist by YITH – 3.0.11 – Installed version not tested with active version of WooCommerce 4.3.0
porto/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0, porto/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
A speedy resolve would be greatly appreciated.
Thanks
Hello, @rannan12,
WooCommerce 4.3.0 has been released only a couple of days ago, and we already tracked it. The latest Porto version 5.4.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto 
&
Regarding those plugins testing with new version, those plugins will be tested by the plugins Author.
Regards, P-THEMES.
Hey guys, I edited the Category Image Slider using Elementor, as shown here: https://www.youtube.com/watch?v=qlhOBpYDw9Y but on the shop page the slider images appear half the lenght, like in this screenshot: https://imgur.com/ZfK2Tes
Can you please help?
Hello, @ernexto,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Ticket opened… Pls guys can you check it? I have to go live…
Hello, @ernexto,
Now, please be patience once your support ticket will resolved you will get the reply of your support ticket.
Thanks for your understanding.
Problem solved, thank you guys, excellent support!!!
Hi, is there a way to have a different menu for the mobile users? The mega menu customization don’t look very good in the drop down for mobile users. I seleceted the “Don’t show a link on mobile panel” option in the menu, but it doesn’t seem to be working because they still show up. https://ducklingpublishing.com/
Hello, @madetobeunique,
No, by default this is not possible, as there is no option to set the different Menu for Mobile version of the site, This requires Customization.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I would like to setup a 3 step product category filter, very similar to this example – https://snipboard.io/o4NtHW.jpg – is this possible with built in features?
Hello, @burakace,
No, sorry to say that but this is not possible, there is no such option in the Theme for it to filter the Products based on 3 step product category, This requires Customization.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, in the item details I don’t see if have italian language in front and backend- Have it?
Hello, @chiarelliarreda,
First of all, thanks for showing your interest in Porto WordPress.
You can simply translate the Theme using Loco Translate plugin in your desired language by following this video:
https://youtu.be/z_X4mELtYDM
Regards, P-THEMES.
Ok thanks, but the italian option it’s already translated?
Hello, @chiarelliarreda,
Yes, its already translated and you can create your own translation as well by following that video easily…
Regards, P-THEMES.
Hello Porto Theme Team,
That was a nice & feature oriented theme.
We have some request to fix at search area.
We are using default porto theme search box feature enabling Live Search, Search by SKU, Search by Product Tag, this more power feature comparing to other plugins.
We are receiving our user comments on website search box.
Comments are: They are requesting us to enable the feature, even though customer can click enter button / clicking on search icons with mouse after place the item code while searching process.
once customer place item code on the search box immediately he click on enter button / site search icon the function is not working, it is not showing the product please take screen shot: https://prnt.sc/tj18sc
we would be more thank full, that you would able to enable this feature for us / next your update.
I strongly believe that this not a big deal, why because you covered many of the featured within $59 for your beloved clients.
Looking forward to hear from you a good new soon.
Appreciate your support,
Thanks & Best Regards AL Nahar International Co.
Hello, @alphastorekw,
How Live Search works please read this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
&
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello There…!
Can we try YITH WooCommerce Ajax Search? Does it solve my problem? at my site search box. When I installed the theme it is also installed by default.
Looking forward to hearing for your valuable comment on this.
Thanks & Best Regards alharethnetkuwait
Hello There…!
Can we try YITH WooCommerce Ajax Search? Does it solve my problem? at my site search box. When I installed the theme it is also installed by default.
Looking forward to hearing for your valuable comment on this.
Thanks & Best Regards alharethnetkuwait
Hello, @alphastorekw,
Yes, please try with YITH WooCommerce Ajax Search plugin, please go to Appearance >> Install Plugins and Install and Activate the YITH WooCommerce Ajax Search plugin from there, and turn OFF the Theme live search then it will show the result on Search Result page, This is how it works and if you wants some extra functionality like Search by SKU and Product Tags with YITH WooCommerce Ajax Search plugin then you have to purchase the premium plugin separately, but before purchasing the plugin please ask all about from plugin Author.
Thanks for your understanding.
Hi, we are developing the website but there is a problem. we used default importer and then we started customization. Problem is that the header logo is not showing in mobile version. Please check the below link thanks
https://organicweavefactory.com/Hello, @scriptfeedsdev,
This is because you have added the Custom CSS in Theme Options >> Skin >> Custom CSS which is creating this issue for you, please see the below-given screenshots and you have to finds and remove that CSS code and it will solve your issue.
https://postimg.cc/0zV2D1Qc
https://postimg.cc/8J612Fb0
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to enable custom product layout as there is no option in WP-Bakery role manager?
Hello, @mainalibijay,
Please read and follow the instructions written in the Theme Documentation here and watch the video as well:
https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/
Regards, P-THEMES.
Hi, I have a problem with the registration in the Suppor Forum (Support Account) I do not receive a confirmation email with the link.
Hello, @curff,
Can you please share your purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create/reset the support account for you.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
How is it possible to disable or remove the scroll top button fully website from the Theme Option?
Hello, @edwardponte,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
html #topcontrol {
display: none !important;
}
Regards, P-THEMES.
I need to remove this code. Just hiding the class through CSS Custon does tell me help. Please tell me where I can find the file to remove this code. thanxs
Hello, @edwardponte
This has been made using JS, you have to edit the file theme.js under wp-content/themes/porto/js as per your requirements.
Regards, P-THEMES.
Where exactely I have remove this code?
scrolltoContainer: function( $container, timeout ) { if ($container.get(0)) { if (window.innerWidth < 992) { $(’.sidebar-overlay’).click(); } if (!timeout) { timeout = 600; } $(‘html, body’).stop().animate({ scrollTop: $container.offset().top – theme.StickyHeader.sticky_height – theme.adminBarHeight() – theme.sticky_nav_height – 18 }, timeout, ‘easeOutQuad’); } },
Hello, @edwardponte
I am sorry but this is not only the single line and single file of code, it is linked with multiple files CSS and JS as well, so you have to remove all the code from all of the files and this requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Ok. I got it. Thanks for answers . But… our problem is why in Google reports this link is reported as Uncrawlabe Link. We first thpught about removing the code, as it is a dispensable button for our website. But just hiding it doesn’t work, Google keeps reading and pointing it out as an error.
So, how can we make this link — Uncrawlable Link
a
—- read correctly by Google? We are working with the goal of No Error, Zero Erro in the reports.
thanks
Uncrawlable Link a <a id="scrollToTopButton" title="back to top" on="tap:backtotop.scrollTo(duration=500)" class="btt"> </a>
Hello, @edwardponte
As I already told you above that this is not only the single line and single file of code, it is linked with multiple files CSS and JS as well, so you have to remove all the code from all of the files and this requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
I will like to use my license key on another site, the we have stopped using the theme on the site we activated the key on. Can you please regenerate my keys?
Hello, @altoin,
Can you please share the purchase code PDF file with us via our support system which you want us to reset for you, so that we will check/verify and reset it for you.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
Hi,
When I want to import demo content, the installer runs but at the “imported terms” it stucks (in both case gutenberg or elementor) any idea…?
Hello, @TeeSys,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd then read and follow the instructions written in this comment:
https://themeforest.net/comments/24419950
I am sure it will help you in solving your issue, Otherwise please contact us via our support system with your site WP-Admin Login details so that we will check and Import it for you.
Regards, P-THEMES.
Hi,
My requirements are ok, only except the max_execution_time (that is 120). I dont’d know is it an important problem, but as for me, I couldn’t do it by the comment. So what if i give you the login…
Hello, @TeeSys,
Yes, It is important too please increase it and try again and if it will not work for you then contact us via our support system we will Import the Demo for you.
Regards, P-THEMES.
The storage provider only allows me to set it up to 120, no opportunity to allow above this value 
I am afraid in this case i cannot import demo data right?
Hello, @TeeSys,
No, do not be afraid, just try it with 120 value as an alternative way as showing in this screenshot: https://postimg.cc/MnX7FMQB
, hope this will work for you and if not then please contact us via our support system we will Import the Demo for you.
Regards, P-THEMES.
Hello,
Well the “standard import” was disabled, so actually i was trying the first time the alternative button, and then i got the issue that the process started but stuck after a few seconds.. just loading and nothing happening (maybe the 120 not enough even the alternative import)
Hello, @TeeSys,
Ok, Then now, please contact us via our support system with your site WP Admin Login details so that we will check and Import the demo for you on your site.
Regards, P-THEMES.
Be careful with this theme, it has javascript issues. We tried to use it and the support guys constantly fobbed me off saying it was issues with a plugin. The same plugin works fine on several other themes.
Would be great if it worked.
DevTools failed to load SourceMap HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Hello, @paddyv,
I am sorry for the inconvenience, but this is not the Theme issue and nor any plugin issue.
From what I understand this seems to be a bug on chromium which affects libraries that point to source maps. This would affect some chrome extensions too.
This issue has been happening since February (which is when #9732 was opened), and they are planning to fix it most likely in their next release, version 82.
Now I know the issue is annoying but doesn’t seem to be related to Theme.
You can read more about it here:
https://github.com/storybookjs/storybook/issues/10469
Regards, P-THEMES.
Weird. This only seems to be effecting Porto, all other themes & plugins we use seem to be unaffected.
Hello, @paddyv,
This may be because of the confliction of any third party plugin, OR may be the server issue.
1. First, please deactivate all the third party plugins and check back your site after removing the server, site and browser cache OR on a fresh new browser, If this will solve your issue then again activate all the third party plugins one by one and check which one is creating an issue on your site.
2. Second, try to change your hosting and Install a fresh new WP and Theme on any other hosting without any third party plugin and then try on a fresh new browser, If that will solve your issue then it means it was your old hosting issue.
Otherwise, please try to contact the WP support.
Regards, P-THEMES.
Hi
I’ve spent a lot of time going through this with support and they constantly fob me off telling me its not their problem.
We tried 3 different servers, all with clean installs(no 3rd party plugins) and the problem keeps happening when we use Porto.
When we change to a different theme the problem goes away on all 3 servers, no conflicts with 3rd party plugin. The problem is present in all browsers we tested – Chrome(OSX/iOS), Safari(OSX/iOS), Firefox & MS Edge
It’s a shame because you have created a really nice theme, but there is clearly an issue that’s not being addressed.
Hello, @paddyv,
I am sorry but I have tested it at my end with my test site and no such issue appears and thousands of our Customers using the Theme but never reported such issue, the only issue appearing at your site, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and also share our site with you as well having same Theme but no such issue and it will clear that the issue is not from our Theme. Hope it make sense…
Regards, P-THEMES.
The “Porto members” element works pretty poorly.
1) Ordering the members does not work. It simply ignores the the “Order” post attributes of the members. They are ordered by creation date, which can be pretty inconvenient.
2) Selecting specific “Category IDs” in the “Porto members” element does not work. It remove the filter but still shows all the members.
3) When using multiple pages (e.g. 10 contact per page) the filtering works only for the current page. So if I have a category “executive” and there are no executives on the first page, then it just shows nothing, even though there are “executives” in the rest of the pages.
It should not filter only the current page. It should select the filtered attributes from all pages and then reset the pagination.
Please look into the issue, since current behaviour makes the “Porto Members” element pretty bad…
Thank you!
Hello, @ClaireKok,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
How to disable Description from my category Page? url: https://zengoclub.com/explore/mens-clothing/
Hello, @mainalibijay,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.tax-product_cat .term-description {
display: none !important;
}
Regards, P-THEMES.
Do i need to create child theme for this?
Hello, @mainalibijay,
No Simply follow the path:
Regards, P-THEMES.
ok, thanks.. ! Its done, Now not showing category description..!
check my ticket : https://smartwave.freshdesk.com/support/tickets/96433
Hello, @adamdermawan,
I have just confirmed from the support department and they said that they solved your issue and replied your support ticket as well, please check your support ticket reply and reply to your support ticket accordingly please do not panic here for support tickets. You will always get the reply when your support ticket will resolved.
Regards, P-THEMES.
Hi, I try to install the shop 8 demo and always giving me an error on installation with the header. Please check this:https://prnt.sc/ti4mbr This is not what shows the demo.How can I fix this? Thanks.
Hello, @gerard7803,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/z3ND4F7G
, It must be the cache issue at your end nothing else, please check your site after removing the browser cache CTRL + F5
Regards, P-THEMES.
Hello,
I have bought the theme today and installed it on one of my domain name voobal.com
The main banners are getting cropped in the mobile version. Also the banner which is above the blogs section is getting cropped.
Any solution for that?
Thanks in advance!
Hello, @Brandcapitals,
This is because the image has been set as a background image and background-size as cover, that is the reason it is covering the complete space, you have to change it using Custom CSS. Please try with the below-given code, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 600px){
.home-banner-slider .porto-ultimate-content-box {
height: 300px !important;
min-height: 300px !important;
}
.home-banner-slider .porto-ultimate-content-box .porto-container {
height: 300px !important;
}
}
Regards, P-THEMES.
