23241 comments found.
Hi Porto,
The themes look very good. But I have some questions.
- Can I import all my products? if yes do you have a example? I like to know if my import will work - How many EAN’s/GTIN’s can I add to a product? - Is there a widget for the translation? And can change translation myself? - How can I add other payment methods? - Is there a way to make a product feed for a external website(master/custom)? - Can I export transaction details automatic to a external party? We are using a external transporter - is there a demo login?
Hello, @rogier-envato,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can Import your products using any third-party plugin, we have not tested any of the specific plugins with the Theme for this reason, and many of our customers already done this and imported their products on site.
2. Again you have to use any third-party plugin for it and you can use as many as possible the plugin provides you the functionality.
3. If you want to translate your site in a single language then you can use Loco Translate plugin like this:
https://youtu.be/z_X4mELtYDM
and if you want to translate your site in Multilanguage then you have to use WPML or Polylang plugin for this purpose as per your requirements.
4. Store and Payment functionality is provided by the WooCommerce plugin, our Theme does not have any influence on it, so you can read all about it in WooCommerce official doc here:
https://docs.woocommerce.com/document/payments/
5. Again this is the default functionality of the WooCommerce plugin and yes you can simply set the product as External/Affiliate product, please read the below-given doc:
https://docs.woocommerce.com/document/managing-products/
6. Sorry to say that but this is not possible using Theme Options, You have to use any third-party plugin for it, which better meets your requirements.
7. No, you can not check the backend of the Demo before purchasing it, there is no such policy.
Regards, P-THEMES.
Hi, I am looking for add meta title and meta description in my website header. Can I edit template. and where can I update it. And will it effect to templates.
Thanks
Hello, @KanikaJewelryTrove,
Sorry to say that but this is not possible using Theme Options, you can try with any third party plugin like Yoast SEO:
https://www.wpbeginner.com/beginners-guide/how-to-add-keywords-and-meta-descriptions-in-wordpress/#:~:text=First%20you%20need%20to%20edit,will%20see%20Meta%20Keywords%20field.
Regards, P-THEMES.
How many site I can use this theme?
Hello, @Technical_India,
Please read the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
I have updated one of my clients’website to the latest version of porto and it has changed the style, color, typography of menu and footer. Although all the styles are right in the theme option I tried exporting/importing the theme option from the life website to the staging one, but still the menu and footer did not obey to them. It is as if the menu and footer styles (from the update) override the real theme options specifications. Even if I change the color of the menu, in the theme option, lets say to the red, nothing changes in the front. I can not do anything. Can you help me?
Hello, @hdasilva,
It must be the cache issue at your end nothing else, please read and follow the instructions written in this article, I am sure it will help you in solving your issue.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/05/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dark Mode….I went to theme options…skin..Layout and chose Layout Background type to Dark. In the elementor 4 demo. the background went dark for some area. The header and featured products area did not go dark. reamains normal while the rest of the theme went dark. Any suggestion for a fix? Thanks
Hello, @Fabekid,
You have to change the Header color from Porto >> Theme Options >> Skin >> Header seperately, please read the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
And same as for Featured Products background, you have to edit that row and change the background color from the Row >> Design options.
Regards, P-THEMES.
Thanks, Now tryin to match the color for dark mode. I search the forum and found #282e36, but that seems to be the color for the footer. Can I please have the color code for the body for the dark mode?. Also, I cannot figure out how to change the black color to white for the Account, Wishlist and cart icons. Same issue with Blocks for free shipping, 100% money back customer svc. I cannot those color to change. thanks again for your help.
Is there a way to remove the my account from the mobile menu?
Hello, @Fabekid,
1. Here is the Color Code for the Dark Mode Body:
#1d2127
2. For changing the My Account color as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .my-account {
color: #fff !important;
}
3. For changing the Wishlist color as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .wishlist i {
color: #fff !important;
}
4. For changing the Cart Icon color as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .minicart-icon {
border: 2px solid #fff !important;
}
5. For changing the Icon color for those boxes as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.elementor-widget-container .porto-sicon-box .porto-sicon-default .porto-just-icon-wrapper .porto-icon i {
color: white !important;
}
6. For Removing the My Account from Mobile Menu, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#side-nav-panel .accordion-menu li#accordion-menu-item-3096 {
display: none !important;
}
And please generate a support ticket via our support system if you have any queries remaining or the new issue because this platform is only used for pre-sale questions and small issues. Hope you can understand.
Regards, P-THEMES.
check my ticket : https://smartwave.freshdesk.com/support/tickets/96702
Hello, @adamdermawan,
I have just confirmed from the support department and they said that they just replied to your support ticket with a solution, so please check your support ticket reply and reply to your support ticket accordingly.
And please do not panic here for support tickets, as we have the defined support working hours, so you will always get the reply of your support ticket when the support ticket will resolve. Always please be patience.
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
Hi Porto team, thanks for so awesome work. i need help with one task that i can’t find any information in documentation.
Can i import only one demo page like services page? or the only way is to import all unnecesary demo pages to obtain only one predefined page.
This is important to me because i really like all the examples and i want to get its on any time and not only on the start of the website (initial i’m going to remove all unnecesary stuff).
PD:the question is about the content available on demo import, portal studio has not the same pages.
Hello, @gersonalmonte,
There are 2 possible ways:
1. Porto Studio, and as you said that the page you want is no longer available, then you have to move on the second way.
2. Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to Live site and It will work for you, But the main issue is you can only use the single license of the Theme on a single Domain/Site and this is Envato policy you may wish to confirm from them as well, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
thanks for the reply, it’s just what i needed to know. 
Sound’s Great!!
You’re Welcome!!!
Hola, tengo este error (1) al guardar cambios en Theme Options: 1. “There was a problem with your action. Please try again or reload the page. en redux”
Hello, @frnkbs,
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
So please contact your hosting provider and ask help on this and then recheck your site after removing the browser cache.
Regards, P-THEMES.
Hi! My theme is updated and registered even my WordPress version and WooCommerce. But every time someone post a comment on a product, that product image will not appear. Then when I trash the comment on dashboard, the product image will appear again.
Hello, @feliasdesigns,
I have just leave a review on one of your products on your site and it is working fine and also the product image is showing as well, please see this screenshot: https://postimg.cc/7JLXVBMv
, I can see that you have the server cache enabled and also the site cache as well as showing in this screenshot: https://postimg.cc/5jtZpptN
so try to remove the site cache and deactivate the cache plugins and then login to your server and go to wp-content and finds and delete the cache plugins and also remove the server cache and deactivate it, till you are in the development process. I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please guys, URGENT ticket opened, maybe my fault, but please have a check!
Hello, @ernexto,
Just checked your support ticket #96669 and finds that you have already sorted out your issue by regenerating the CSS from Elementor Tool and that was not because of the Theme but that was because of the Elementor plugin, here is the screenshot: https://postimg.cc/3d7gjf1d
and please do not panic here for the support tickets now as we have the defined support working hours and you will always get the reply when the support ticket will resolve, we always tried our best to give the best service to our customers.
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
Hi, I’d like to use custom block to show some part of main menu with image banner. For example, 1st column shows typical menu style and 2nd column shows image, etc. How to set CSS for this 1st column? When I made it, it is standard ul,li style and I want them to be exactly same look so end user won’t notice the difference between menus.
Hello, @ekkljs,
Please watch and follow the instructions showing in this video I have created for you:
https://jmp.sh/x954ft8
Regards, P-THEMES.
Hi,
I just purchased and I am receiving this message, please let me know when the below files would be updated, I am using Shop Demo 22 (Multi-Vendor, Marketplace).
I have PortoVersion: 5.4.1 installed.
Your theme contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Dokan by weDevs – 3.0.5 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Conversion Tracking by weDevs – 2.0.8 – Installed version not tested with active version of WooCommerce 4.3.0 YITH WooCommerce Ajax Product Filter by YITH – 3.11.1 – Installed version not tested with active version of WooCommerce 4.3.0 YITH WooCommerce Ajax Search by YITH – 1.7.9 – Installed version not tested with active version of WooCommerce 4.3.0 YITH WooCommerce Wishlist by YITH – 3.0.11 – Installed version not tested with active version of WooCommerce 4.3.0
porto/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0, porto/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
A speedy resolve would be greatly appreciated.
Thanks
Hello, @rannan12,
WooCommerce 4.3.0 has been released only a couple of days ago, and we already tracked it. The latest Porto version 5.4.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto
&
Regarding those plugins testing with new version, those plugins will be tested by the plugins Author.
Regards, P-THEMES.
Hey guys, I edited the Category Image Slider using Elementor, as shown here: https://www.youtube.com/watch?v=qlhOBpYDw9Y but on the shop page the slider images appear half the lenght, like in this screenshot: https://imgur.com/ZfK2Tes
Can you please help?
Hello, @ernexto,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Ticket opened… Pls guys can you check it? I have to go live…
Hello, @ernexto,
Now, please be patience once your support ticket will resolved you will get the reply of your support ticket.
Thanks for your understanding.
Problem solved, thank you guys, excellent support!!!
Hi, is there a way to have a different menu for the mobile users? The mega menu customization don’t look very good in the drop down for mobile users. I seleceted the “Don’t show a link on mobile panel” option in the menu, but it doesn’t seem to be working because they still show up. https://ducklingpublishing.com/
Hello, @madetobeunique,
No, by default this is not possible, as there is no option to set the different Menu for Mobile version of the site, This requires Customization.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I would like to setup a 3 step product category filter, very similar to this example – https://snipboard.io/o4NtHW.jpg – is this possible with built in features?
Hello, @burakace,
No, sorry to say that but this is not possible, there is no such option in the Theme for it to filter the Products based on 3 step product category, This requires Customization.
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, in the item details I don’t see if have italian language in front and backend- Have it?
Hello, @chiarelliarreda,
First of all, thanks for showing your interest in Porto WordPress.
You can simply translate the Theme using Loco Translate plugin in your desired language by following this video:
https://youtu.be/z_X4mELtYDM
Regards, P-THEMES.
Ok thanks, but the italian option it’s already translated?
Hello, @chiarelliarreda,
Yes, its already translated and you can create your own translation as well by following that video easily…
Regards, P-THEMES.
Hello Porto Theme Team,
That was a nice & feature oriented theme.
We have some request to fix at search area.
We are using default porto theme search box feature enabling Live Search, Search by SKU, Search by Product Tag, this more power feature comparing to other plugins.
We are receiving our user comments on website search box.
Comments are: They are requesting us to enable the feature, even though customer can click enter button / clicking on search icons with mouse after place the item code while searching process.
once customer place item code on the search box immediately he click on enter button / site search icon the function is not working, it is not showing the product please take screen shot: https://prnt.sc/tj18sc
we would be more thank full, that you would able to enable this feature for us / next your update.
I strongly believe that this not a big deal, why because you covered many of the featured within $59 for your beloved clients.
Looking forward to hear from you a good new soon.
Appreciate your support,
Thanks & Best Regards AL Nahar International Co.
Hello, @alphastorekw,
How Live Search works please read this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
&
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello There…!
Can we try YITH WooCommerce Ajax Search? Does it solve my problem? at my site search box. When I installed the theme it is also installed by default.
Looking forward to hearing for your valuable comment on this.
Thanks & Best Regards alharethnetkuwait
Hello There…!
Can we try YITH WooCommerce Ajax Search? Does it solve my problem? at my site search box. When I installed the theme it is also installed by default.
Looking forward to hearing for your valuable comment on this.
Thanks & Best Regards alharethnetkuwait
Hello, @alphastorekw,
Yes, please try with YITH WooCommerce Ajax Search plugin, please go to Appearance >> Install Plugins and Install and Activate the YITH WooCommerce Ajax Search plugin from there, and turn OFF the Theme live search then it will show the result on Search Result page, This is how it works and if you wants some extra functionality like Search by SKU and Product Tags with YITH WooCommerce Ajax Search plugin then you have to purchase the premium plugin separately, but before purchasing the plugin please ask all about from plugin Author.
Thanks for your understanding.
Hi, we are developing the website but there is a problem. we used default importer and then we started customization. Problem is that the header logo is not showing in mobile version. Please check the below link thanks
https://organicweavefactory.com/Hello, @scriptfeedsdev,
This is because you have added the Custom CSS in Theme Options >> Skin >> Custom CSS which is creating this issue for you, please see the below-given screenshots and you have to finds and remove that CSS code and it will solve your issue.
https://postimg.cc/0zV2D1Qc
https://postimg.cc/8J612Fb0
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to enable custom product layout as there is no option in WP-Bakery role manager?
Hello, @mainalibijay,
Please read and follow the instructions written in the Theme Documentation here and watch the video as well:
https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/
Regards, P-THEMES.
Hi, I have a problem with the registration in the Suppor Forum (Support Account) I do not receive a confirmation email with the link.
Hello, @curff,
Can you please share your purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create/reset the support account for you.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
