5515 comments found.
Hi, I am having difficulty registering with your support, it keep saying it has sent me an email but no email comes through and I need support quickly as stripe payment is not working
Hi kazhughes, Thank you for buying the theme. Please send a message through our profile and will help register in support https://themeforest.net/user/wpestate
Please check stripe against this help too – https://help.wprentals.org/article/stripe-set-up/
Thank you
thank you very much for such a fast response, your email has been received and I have now registered on the support system
Perfect 
Thank you
Does it support and y Vendor Plugin or Vender kinda Business ?
Hi. We don’t have support for Vendor. Thank you
I mean, can other users list their homes or apartments ?
-
Hi kkdriver009, Yes, others can add listings. Thank you
Hi, great theme I have it working well except Stripe. The stripe popup does not display correctly and I have the following console error. Uncaught ReferenceError: wpestate_start_stripe is not defined at HTMLSpanElement.<anonymous> (ajaxcalls.js?ver=1.0:1651) at HTMLSpanElement.dispatch (jquery.js?ver=1.12.4-wp:3) at HTMLSpanElement.r.handle (jquery.js?ver=1.12.4-wp:3)
Do you know why wpestate_start_stripe is not defined error would be please?
Hi. You need to set Stripe correctly if you use theme stripe as it seems it’s not. Help https://help.wprentals.org/article/stripe-set-up/ If you don’t use it, disable the option.
Please use our client support http://support.wpestate.org/ to assist further. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday - Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here - https://themeforest.net/user/wpestateThank you
Hello, I have done some testing. I rolled the theme back to 2.8.5 and it works fine, yet in 3.0 the stripe prompt is missing the card number area. I have taken 2 screenshots for you to see the difference.
2.8.5 fine https://i.imgur.com/tUYdXwf.png
Hi. Screenshots cannot be seen.
Please send in client support to check the details. You can attach to the ticket the images.
Thank you
Hi, I see that payments go from admin to owner via Rentalsclub. When I try to create an account for this, I see that the site is not available. Is there already a solution for this. Thanks in advance.
Hi. Rentals Club was a 3rd party platform which was discontinued from July 1st.
We integrated one of the modules available, SMS management in the theme core and offer it as a theme feature.
Rentals Club payment to owner was powered by paypal adaptive payments API, which paypal discontinued in 2019 and new accounts weren’t accepted. That’s why the project was stopped.
There is no alternative to pay owner at the moment. Money go to admin account.
Thank you
Hello, will I get an answer from you? “problem now with WPBakery Page Builder front editing. Frontpage is blank” https://prnt.sc/tp57d2
Also how to add more options/fields in Membership Packages? I would like to add the translation for ads for gold and silver packages as an option…
Best regards
Hi exoticnasemena, Thank you for the comment. I see the site is ok. For Bakery – I was just testing as you were writing. On our test demo (the latest bakery plugin) loads like this https://prnt.sc/tp58rw and front editor can be used.
In this case we need to check if there may be something to report to bakery for investigation. We can see first the console from the screenshot https://prnt.sc/tp57d2 and recheck the plugin installation.
Please send a message https://themeforest.net/user/wpestate here with wp-admin to check asap.
Thank you
Login data sent, If you please can check on https://summervacation4you.com/my-subscription/ I have added PayPal standard but the option for package choosing not showing correctly.
PS how to remove side widget for Facebook, Google…
Best Regards
Hi
We use this as default option https://prnt.sc/tp6bxx and paypal is not enabled https://prnt.sc/tp6cas Help – https://help.wprentals.org/article/paypal-set-up/
If by option for package choosing not showing correctly. -> you mean the code you added here (which is not by default in our theme) – https://prnt.sc/tp6cv7 I added a custom css to show like this https://prnt.sc/tp6e7p
Thank you
Good afternoon! Before buying I want to clarify, can you add the phone number of the agent under the booking form or not? If it is possible, in what way it is done. Thank you.
Hi Alex, Thank you for the message. Phone number is visible on owner page but only for users who are logged in and who have a confirmed booking from that owner – https://help.wprentals.org/wp-content/uploads/2016/09/registerede.png
Thank you
Hi,
How to enable “Book without Login” option as seen in your demo
https://demo1.wprentals.org/properties/condo-in-liberty-state-park/Thanks
Hi Sevil – Thank you for writing. You must install WooCommerce and use Instant booking https://help.wprentals.org/article/install-woocommerce-and-use-woocommerce-payments/
Thank you
Please can you tell me the code to get rid of the contact owner box which shows the “owner profile image and the contact owner button” in the right hand sidebar on the property listing page? thankyou
Hi poppeto,
If your property have this template – https://demo1.wprentals.org/properties/condo-in-liberty-state-park/ you can hide the entire owner section with css
.owner_area_wrapper_sidebar {
display: none;
}
If you wish further help we need to see your site url.
For that please use our client support http://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
hi, do you have to update the child theme 2.7, when you update the main theme 3.0? or do you just leave your child theme alone? thankyou.
Hi poppeto , Thank you for the message. The child theme doesn’t need to update because theoretically it holds custom modifications made that you wish to keep separate from them updates.
Thank you
Hello WpEstate, after update of your theme nothing showing correctly anymore Everything has been moved to the left. I have cleared all cache (plugin, theme, browser, WpRentals Cache, Cloudflare) Please check yourself.
https://summervacation4you.com/Best Regards
Hello this problem is fixed but i have the problem now with WPBakery Page Builder front editing. Front page is blank when i chose WPBakery Page Builder front edit.
Hello, will I get an answer from you? “problem now with WPBakery Page Builder front editing. Frontpage is blank” https://prnt.sc/tp57d2
Best regards
Hi exoticnasemena, Thank you for the comment. I see the site is ok. For Bakery – I was just testing as you were writing. On our test demo (the latest bakery plugin) loads like this https://prnt.sc/tp58rw and front editor can be used.
In this case we need to check if there may be something to report to bakery for investigation. We can see first the console from the screenshot https://prnt.sc/tp57d2 and recheck the plugin installation.
Please send a message https://themeforest.net/user/wpestate here with wp-admin to check asap.
Thank you
Hi. Im trying to make this theme work as daily car rental page. But I cant find how to get rid of guests number.
Hi. Please see this help https://help.wprentals.org/article/can-i-hide-the-guest-number/ Thank you
Found it thanks for fast replay. Im impressed…. for first time on theme forest.
You’re welcome
One more questions. I cant find hot to make owners page visible. They are in property listing but I dont have “See owner profile” link https://development.emarketing-strategy.co.uk/carrental/?estate_property=sailboat-mallorca-bavaria
And one more question. I like property type 4 but I would prefer owner profile to be at right side such as in property type 1 google map as well. Is it possible ? Also in my listing no idea why, white background is missing under the description or pricing boxes.
Hi. Your property is added by a demo user (who is not registered). People who register to add listings will have the owner created automatically with user / link.
TO change layouts you need to work through PHP – We explain here the code to follow https://help.wprentals.org/article/technical-how-to-change-property-page-details/ Using the template you like, you can edit the template you use.
white background is missing under the description or pricing boxes.
—> Please show me what you expect to have.
Thank you
I did create user profile and connected owner and user profile and even verified it. Or there is something im missing ?
Ok thanks for information about PHP ill sort it somehow.
About missing background, where I can set it up ? I did import demo but like You can see its missing. How can solve it ? In admin panel or css php ? I want content boxes to look like on: https://main.wprentals.org/properties/great-villa-to-rent/
You must update to 3.0 – as it’s part of the new update that was sent today – https://help.wprentals.org/article/detailed-change-log/ – https://help.wprentals.org/article/how-to-update-the-theme-and-plugins/ Thank you
Okay i have made an update. However it did not help at all 
Please clear all cache (plugin, theme, browser especially) . Make sure you update core plugin as well. And if you still need help contact us in support http://support.wpestate.org/ to check further your update. Thank you
Hello
I have all the periods (those that are set within “Price” when editing or creating a property) of my properties in 2019, I would like to update those same periods but changing 2019 to 2020,
for example I have a property with a period that is:
05-01-2019 to 05-18-2019 € 149 price per night
I have that in all the properties I have
How could it be done in a massive way?
change 2019 to 2020
Could you tell me the table within the database where all that information of the periods is stored to be able to make a query in the database?
Hi bfvinformatica, We don’t have this kind of option (the info is saved by the date selected only). We’re not aware of a massive edit being possible with this calendar.
I don’t know the tables names. You can open a ticket in support to check this question with my colleagues as I am not sure if they can help when I send this reply.
Please send the question here http://support.wpestate.org/
Thank you
Hello,
Is it possible to place a personal image instead of the map in order to place the hotspots wherever I want to place them?
I mean, I want to rent spaces inside a real estate, but I want to show the inside available spaces for rent, like this: https://guardatot.com/guardatot-mollet/#contadores
Also, is it possible to only make full months available to rent instead of days? I mean, that I only want the people to rent per month, not per days, is it possible?
Thanks
I have 2 more questions:
1.Can I make renewable contracts? I mean, if somebody rents a room for 2 months, can I make available to renew their rent for 2 more months?
2. Can I make charge the rent every month of the time my clients contract them?
Hi cervezading
Thank you for the message.
Is it possible to place a personal image instead of the map in order to place the hotspots wherever I want to place them?
—> We don’t have that
We don’t have monthly rent either. So I am afraid the theme cannot work for your project.
Thank you
Hi,
I have seen that you have the recurring payment options so it’s possible!
Hi. Recurring options are for something else (submitting listings). Thank you
Hi I request the refund of the theme, I thought I was able to do recurring payments but I didn’t see your message.
This theme doesn’t fits my necessities, is it possible the refund?
Hi. If you didn’t download the theme you can get the refund instantly https://themeforest.net/refund_requests/new Thank you
Hi, I did download the theme and installed it, when I checked the features more in depth I saw it didn’t fit my project.
Even with that is it possible the refund?
I’m not going to use it more.
Now is crashing…..
https://www.segonespai.com/inici/Hi. I don’t know what is happening. You’re sending me only links without access to understand what you’re doing on that page. Please use our support system http://support.wpestate.org/ if you wish to investigate the link. Please use this https://themeforest.net/refund_requests/new for the refund question. If you need help to register in support please send a message here https://themeforest.net/user/wpestate Thank you
Ok thanks!
Hi, When I want to add an apartment, I come across the tabs “Discribtion”, “Price”, “Mandatory”, etc .. Is it also possible to put this under 1 tab or change the names of the tabs? thanks in advance
I meant “Amenities” instead of “Mandatory”!
Hi Opvliegert, Mandatory fields (not sections) are set from theme options. Help – https://help.wprentals.org/article/1-30-how-to-manage-submit-form-fields-and-mandatory-fields/ You can make specific features and amenities mandatory, but not sure if that’s what you’re asking.
“Amenities” instead of “mandatory” doesn’t connect. Mandatory means something else. Not sure how renaming needs to work honestly.
Please send more details if you need further information.
Thank you
Thanks for your comment. What I meant to say is: 1 that the descriptions “Listing submit”page is in English. Is it also possible to change the descriptions of the categories in the submit form (“Discription”, “Price”, “Images”, “Details”, “Location”, “Amenties”, “Calender”) to eg Dutch (” Omschrijving ”,” Prijs”,” Foto’s”,” Details ”,” Locatie ”,” Faciliteiten”,” Kalendar “)? and 2 hide the “Amenties” tab. For example, when I want to rent a car, no Amenties are added. Thanks in advance!
Hi, You can rename the text from english to any language. To hide Amenities section is possible, but through code – and we have a guideline here https://help.wprentals.org/article/remove-a-section-from-front-end-submit-form/ Thank you
Hi, I want to use this theme for property renting. However my requirements include ‘Rent Per Month’ functionality. Can you please confirm if this is available or can be made available.
Hi alokupadhayay, Thank you for the message. We do not offer price per month and we don’t have in plan to offer this I am afraid. Thank you
Oh.. in In India most of the properties owners ask for monthly rental. I guess i need to find another theme.
I understand. Good luck with the project!
I need to purchase the theme but I have question: Can Agent or Broker accept deals and change his/her Item status?? Example: I have a flat and I need to rent it to customers if any customer rent it can it do all process steps or just admin can?
Hi AbdelrahmanQ,
Thank you for the message.
WPRentals can be used for multi owners or single (specific owners). If you allow it as admin, people register to add listings for rent and users register to send booking requests to property owners, similar to airbnb or homeaway.
The theme is designed for users to book properties between each other, and admin not to interfere (we have different options as you can see in demo) The booking requires users register so as admin you have access to see who booked what, but you don’t need to interfere in the booking approval process (bookings can be approved by owner only – with his manual approval, if he doesn’t enable instant booking or with his approval, if instant booking is disabled).
As the admin you can ask for a deposit and a service fee (these can be the same value if you wish to take as a deposit just your service fee) in % or fixed value, and this value is deducted from the total booking. As the admin, you can choose if you wish to include in this deposit the cleaning and city fee or not. If you ask for a 100% deposit, the fees are automatically included.
The user will need to pay that deposit in order for the booking to be confirmed (even if the owner approves the booking request). The money goes to the admin. The difference will be paid by the user to owner outside the theme (we have the option to pay the remaining value in the theme, but the money goes still to admin, so if you don’t wish that to exist, we can show you how to hide with CSS).
At the moment payment to owner cannot be done in the theme. We’re not sure if in the future we will be able to extend this functionality. If you make a decision please consider only the existing features.
Thank you
hi what settings do i use for say 10% commission only per booking?
Hi Poppeto, You must set these 2 values to 10% both https://help.wprentals.org/article/1-20-how-to-work-with-deposit-fee-and-service-fee/ Thank you
Does your theme offer weekly and monthly rates rather than just daily?
Hi slawlessie, Thank you for the comment. We don’t have weekly or monthly. We have price per day for 7+ days bookings and price per day for 30+ bookings (still price per day, but you can put a smaller value if people rent more than 7 days or more than 30 days). Thank you
Hello, Is it possible to use the payment option “Ideal” for The Netherlands?
Hi Dennis, For processing deposit payments to Admin and for processing payments for paid submission you can use WooCommerce checkout and any merchants they support.
We have a demo with Woo Enabled here https://demo1.wprentals.org/ On checkout you can add any woo merchant and ideal seems supported https://docs.woocommerce.com/document/ideal-via-sisow/
If you need further help please let me know.
Thank you
Thank you for your response, but is there also a field where the owner can enter his account number? For payment from admin to owner? Thanks in advance.
Hi Dennis, Please see my reply above. Thank you
