23212 comments found.
looks PERFECT!
Thank you very much 
Hello! Could you reset my purchase code? Thank you.
Hello, @aaorigin,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi. I can’t deregister my porto license key and want you to do it for me. Thanks
Hello, @geo_werry,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello does this theme support AMP?
Hello, @alperozbayyy,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is already Optimized and Super Fast Theme and Porto WordPress also has the site Speed Optimization Wizard as well, and sorry to say that but we have not tested the AMP with the Theme yet officially so we are unable to suggest you on it, If you want you can try it with the Theme.
Regards, P-THEMES.
I need to change custom icons for menu, I tried to use code => .fa-menu-custom-icon1 { display: inline-block; width: 20px; height: 20px; background: url(’../images/health-safety.png) no-repeat transparent; vertical-align: middle; } <= and used .fa-menu-custom-icon1 in menu but no icon appeared on menu
Hello, @Abed12344,
You can only set the FontAwesome Icons in the Main Menu as showing below:
Please read this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
If you want to set Custom Icons then this requires Customization, and if the FontAwesome Icons are not working for you then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hello porto, i have some queries regarding the demo import. First: I imported (Home Corporate 1) Demo and after when i started customization i’m unable to change the Demo Revolution slider, i want to use my own Slider but there is no option in WPbakery. please tell me how can i change that slider.
Second: I imported an icone box (SVG Icon Boxes With popup window) from porto studio. but there is alot of coding which i am not able to understand. Please guide me how can i change their Icons and other things.
Hello, @Sheikhusama,
1. Please edit your Home Page and scroll below you will find view options and under view options, you will find “Banner Type” set as Slider Revolution, so you have to change the slider from there as per your requirements.
2. Can you please share the screenshot of that section which you want to change the Icon so that I’ll check and provide you the best possible solution for it, OR contact us via our support system with your site WP-Admin Login details so that our experts will check and provide you the proper solution for it.
Regards, P-THEMES.
Hello , I have a problem in mobile devices. Product ADD TO CART Button and Price for the products are not showing in Mobile device when i open website from any mobile device.. But in live theme option customization page when i see mobile device page it is showing the option. But in actual device not showing. can you please help out?
Hello, @mainalibijay,
I have just tested your site now and finds that the Price and Add to Cart button is not showing on the desktop version as well then how could it show on the Mobile version of the site? Please see this screenshot: https://postimg.cc/HckCBr7x
1. Please go to Porto >> Theme Options >> WooCommerce >> Catalog Mode and turn the Price and Add to Cart ON from there if you are using it.
OR
2. Please go to Porto >> Theme Options >> WooCommerce and un-check all the Options of “Select roles to see price” from there, save changes and check your site after removing the browser cache.
If this will not solve your issue then please deactivate all the third-party plugins and check back after removing the browser cache, I am sure your issue will solve, otherwise, please share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that we will check it for you.
Regards, P-THEMES.
Thanks for the reply..! Its working fine now. How can i make Porto Carousal, Porto Banner Mobile Responsive. Its is fine in Desktop version but Mobile device it is Cropped..! Please guide
Hello, @mainalibijay,
You’re Welcome!!!
The Slider images are cropped on Mobile version because it has been set as cover, but on the mobile version, you have to set it as contain for showing complete images, for that you have to use Custom CSS, Please try with the below given one, Please copy and paste the below given CSS code to Home Page Custom CSS option and check your site after removing the browser cache of mobile.
@media(max-width: 600px){
.porto-carousel .owl-stage-outer .owl-stage .owl-item .porto-ibanner {
min-height: 40vh !important;
}
.porto-carousel .owl-stage-outer .owl-stage .owl-item .porto-ibanner img.porto-ibanner-img {
object-fit: contain !important;
}
}
And if you have any issue remaining or the new issue then contact us via our support system.
Regards, P-THEMES.
This code was already used in xxxxxx.xx – how fast can you reset the code? I´m on my way to install a new site with your theme. Hope you can help fast… I have also opened a ticket
Hello, @mreichel,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you for this very fast support :) Next time i will “deactivate” the Theme before I delete the site :)
Hello,
we have a problem.
All Changes in porto theme options aren´t visible on the life site, they´re only visible if we go to customizer.
That´s very strange. After the latest update our header and footer color changed and porto theme options doesn´t change anything on the life site anymore, the typographies aren´t changeable, too, like i said the changes only appear on the customizer page.
Can you help us with this please?
Greetings from germany
Hello, @Joxxst,
This is nothing but the cache issue only at your end, please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello, i checked the article and deactivated wp rocket. Nothing changed. The admin version is a different then the live site, the customizer page is also different.
There are issues since the last updates. In the admin page our header is black, on mobile page its white, all settings in porto theme options are correct as they allways were, everything changed since the last update. Wp rocket was always active and there were no problems at all.
Please check this out, there´s something wrong.
www.gentlenero.de -> check it on pc browser, check it on mobile, then we can let you check our admin area, you will see 3 different versions and correct settings.
We need a fix for this. It´s like the update broke porto and our site.
Hello, @Joxxst,
Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
I want to buy but will there be a discount soon
Hello, @wasaad100,
First of all, thanks for showing your interest in Porto WordPress.
No, Sorry to say that but we do not have any plan for the discount on Theme, you have to purchase it on its regular price.
Regards, P-THEMES.
I bought my second license and when I went to activate on the site I said that my ip was SPAM and it was blocked. I need you to release it urgently. I am very angry because of this problem. It’s been 3 days.
Hello, @rafael00seven,
We have already solved your issue a day ago and already replied your support ticket please check your spam email if you did not get the reply and please see this screenshot: https://ibb.co/HNkS39G
and if you still have the same issue then please agin contact us via our support system and share your Theme Purchase code PDF file and the site WP Admin Login details on which you want to activate the Theme with that purchase code so that we will activate it for you.
Regards, P-THEMES.
Hi Porto,
The themes look very good. But I have some questions.
- Can I import all my products? if yes do you have a example? I like to know if my import will work - How many EAN’s/GTIN’s can I add to a product? - Is there a widget for the translation? And can change translation myself? - How can I add other payment methods? - Is there a way to make a product feed for a external website(master/custom)? - Can I export transaction details automatic to a external party? We are using a external transporter - is there a demo login?
Hello, @rogier-envato,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can Import your products using any third-party plugin, we have not tested any of the specific plugins with the Theme for this reason, and many of our customers already done this and imported their products on site.
2. Again you have to use any third-party plugin for it and you can use as many as possible the plugin provides you the functionality.
3. If you want to translate your site in a single language then you can use Loco Translate plugin like this:
https://youtu.be/z_X4mELtYDM
and if you want to translate your site in Multilanguage then you have to use WPML or Polylang plugin for this purpose as per your requirements.
4. Store and Payment functionality is provided by the WooCommerce plugin, our Theme does not have any influence on it, so you can read all about it in WooCommerce official doc here:
https://docs.woocommerce.com/document/payments/
5. Again this is the default functionality of the WooCommerce plugin and yes you can simply set the product as External/Affiliate product, please read the below-given doc:
https://docs.woocommerce.com/document/managing-products/
6. Sorry to say that but this is not possible using Theme Options, You have to use any third-party plugin for it, which better meets your requirements.
7. No, you can not check the backend of the Demo before purchasing it, there is no such policy.
Regards, P-THEMES.
Hi, I am looking for add meta title and meta description in my website header. Can I edit template. and where can I update it. And will it effect to templates.
Thanks
Hello, @KanikaJewelryTrove,
Sorry to say that but this is not possible using Theme Options, you can try with any third party plugin like Yoast SEO:
https://www.wpbeginner.com/beginners-guide/how-to-add-keywords-and-meta-descriptions-in-wordpress/#:~:text=First%20you%20need%20to%20edit,will%20see%20Meta%20Keywords%20field.
Regards, P-THEMES.
How many site I can use this theme?
Hello, @Technical_India,
Please read the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
I have updated one of my clients’website to the latest version of porto and it has changed the style, color, typography of menu and footer. Although all the styles are right in the theme option I tried exporting/importing the theme option from the life website to the staging one, but still the menu and footer did not obey to them. It is as if the menu and footer styles (from the update) override the real theme options specifications. Even if I change the color of the menu, in the theme option, lets say to the red, nothing changes in the front. I can not do anything. Can you help me?
Hello, @hdasilva,
It must be the cache issue at your end nothing else, please read and follow the instructions written in this article, I am sure it will help you in solving your issue.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/05/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dark Mode….I went to theme options…skin..Layout and chose Layout Background type to Dark. In the elementor 4 demo. the background went dark for some area. The header and featured products area did not go dark. reamains normal while the rest of the theme went dark. Any suggestion for a fix? Thanks
Hello, @Fabekid,
You have to change the Header color from Porto >> Theme Options >> Skin >> Header seperately, please read the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
And same as for Featured Products background, you have to edit that row and change the background color from the Row >> Design options.
Regards, P-THEMES.
Thanks, Now tryin to match the color for dark mode. I search the forum and found #282e36, but that seems to be the color for the footer. Can I please have the color code for the body for the dark mode?. Also, I cannot figure out how to change the black color to white for the Account, Wishlist and cart icons. Same issue with Blocks for free shipping, 100% money back customer svc. I cannot those color to change. thanks again for your help.
Is there a way to remove the my account from the mobile menu?
Hello, @Fabekid,
1. Here is the Color Code for the Dark Mode Body:
#1d2127
2. For changing the My Account color as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .my-account {
color: #fff !important;
}
3. For changing the Wishlist color as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .wishlist i {
color: #fff !important;
}
4. For changing the Cart Icon color as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .minicart-icon {
border: 2px solid #fff !important;
}
5. For changing the Icon color for those boxes as white, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.elementor-widget-container .porto-sicon-box .porto-sicon-default .porto-just-icon-wrapper .porto-icon i {
color: white !important;
}
6. For Removing the My Account from Mobile Menu, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#side-nav-panel .accordion-menu li#accordion-menu-item-3096 {
display: none !important;
}
And please generate a support ticket via our support system if you have any queries remaining or the new issue because this platform is only used for pre-sale questions and small issues. Hope you can understand.
Regards, P-THEMES.
check my ticket : https://smartwave.freshdesk.com/support/tickets/96702
Hello, @adamdermawan,
I have just confirmed from the support department and they said that they just replied to your support ticket with a solution, so please check your support ticket reply and reply to your support ticket accordingly.
And please do not panic here for support tickets, as we have the defined support working hours, so you will always get the reply of your support ticket when the support ticket will resolve. Always please be patience.
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
Hi Porto team, thanks for so awesome work. i need help with one task that i can’t find any information in documentation.
Can i import only one demo page like services page? or the only way is to import all unnecesary demo pages to obtain only one predefined page.
This is important to me because i really like all the examples and i want to get its on any time and not only on the start of the website (initial i’m going to remove all unnecesary stuff).
PD:the question is about the content available on demo import, portal studio has not the same pages.
Hello, @gersonalmonte,
There are 2 possible ways:
1. Porto Studio, and as you said that the page you want is no longer available, then you have to move on the second way.
2. Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to Live site and It will work for you, But the main issue is you can only use the single license of the Theme on a single Domain/Site and this is Envato policy you may wish to confirm from them as well, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
thanks for the reply, it’s just what i needed to know.
Sound’s Great!!
You’re Welcome!!!
Hola, tengo este error (1) al guardar cambios en Theme Options: 1. “There was a problem with your action. Please try again or reload the page. en redux”
Hello, @frnkbs,
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
So please contact your hosting provider and ask help on this and then recheck your site after removing the browser cache.
Regards, P-THEMES.
Hi! My theme is updated and registered even my WordPress version and WooCommerce. But every time someone post a comment on a product, that product image will not appear. Then when I trash the comment on dashboard, the product image will appear again.
Hello, @feliasdesigns,
I have just leave a review on one of your products on your site and it is working fine and also the product image is showing as well, please see this screenshot: https://postimg.cc/7JLXVBMv
, I can see that you have the server cache enabled and also the site cache as well as showing in this screenshot: https://postimg.cc/5jtZpptN
so try to remove the site cache and deactivate the cache plugins and then login to your server and go to wp-content and finds and delete the cache plugins and also remove the server cache and deactivate it, till you are in the development process. I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
