26686 comments found.
sus temas piden requerimientos de php donde hago los cambios?
Hi there,
Thanks for using our theme. You can read more about it here. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi! Is it possible to hide the categories and labels section so that the entire column disappears in the portfolio? Thank you!
Hi there,
If you refer to a single portfolio item you can always create a custom portfolio item and arrange the layout to your needs. You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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please set up a page where buyers can deregister the purchase code.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case, if you need help with deregistering your theme we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Please help me! “Code is already registered for other domain” but I have no other themes registered. Thnaks
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Renewed support to be able to send a new ticket, but your helpdesk says “Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.”. User soulsurf.
Hi there,
We have verified your account and you should be able to submit a request without any issue.
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Hi,
last year i have registered my license to a domain, but now the domain is no longer exist. How to deregister and setup the license to the another domain?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
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Hi,
Where can I find “Slider Revolution purchase code” ? As it is not mentioned in the License file in the theme’s zip file.
Hi there,
Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi.
We are interested in this demo https://bridge273.qodeinteractive.com/ Could we use the images, infographics and icons?
Regards
Hi there,
You should know that the images used on the demo do come under copyright and if you intend to use them you will need to have a license for them.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,I have a question, if I buy the theme and extend support to twelve months, can I renew support again for 12 months next year in July, or do I always have to renew support for 6 months for 41 USD? And if so, what is the price for a yearly renewal for support? Many thanks
Hi there,
For sure you can extend your license. You can read more about it here.
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Hello there, I’ve been using the theme for a while and very much happy with its fanctionality but after latest theme updates I have noticed that the build-in SEO can use only keywords are added in English page and it automatically is adding the same keywords on translated pages even if I add translated ones. Is there a way to use translated keywords on other pages within Build-in SEO??
I would very much appreciate your response
Hi there,
Thanks for writing in. We have not encountered this issues earlier. May we ask how did you translate the keywords? A bit more information would be helpful.
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Hello, I’ve been using Polylang to have translation for my pages. I have say that it only effect keywords, Title and description works well. It maybe even was when I was setting up the website and I just didn’t;t notice it. I planning to use change settings now and start using Yoast plugin instead.
I have an other question. I’ve been using bridge original theme and I like some pages from your other template that I would like to add to my website. Is it possible to install one of those to see how the layout of a page is done without changing my template?
Look forward to your response
Hi there,
Thanks for using our theme!
You can read more about it in our article on how to combine different pages from different demos.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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It’s very much disappointing to have it not working and have no idea what it can be replace with. I can see that the was the similar cases like mine with others users. It would nice if your could share the solution for it.
Hope for your help
Hi there,
We cannot see your image gallery, could you point us out where it is located? We also do see that you are using an outdated version of the theme and its plugins so please update your theme according to our tutorial here.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The theme does not work, when I try to install it in wordpress it will never load, I have reset wordpress a lot of times and it does not work, please pass me a file that works.
Hi there,
Thanks for writing in! The theme does work as intended and you can follow our tutorial here as well as you can always submit a request at our help center and our support team will be happy to help.
Thanks.
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I purchase this item and The license key was activated in my website. Unfortunately my hosting expired and I was not able to deactivate the license key. Now I can’t activate my license key.
Can you please reset it. I need this help badly.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Since update 22.3, I have problems with the woocommerce plugin WC – APG NIF / CIF / NIE Field, the address field disappears and does not allow to continue with the purchase, Does it happen to more people?
Hi there,
Could you please provide us with your URL, as well as you can always submit a request at our help center and our support team will be happy to help and investigate this issue on your end.
Thanks.
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I cannot re-install on the same domain. license error
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
I’d like to switch from my current theme to yours. Can you please tell me:
1. Does your theme work for sub-domains under one license? I have a staging sub domain for my developer to revamp my site before he copies everything over to the main domain.
2. For the product pages, is there an option of extended product descriptions like this:
https://shopkeeper.wp-theme.design/shop/stayhome/biker-leather-jacket/If so, would you mind sending me the link to your demo that shows an extended product description?
I appreciate your assistance!
Hi there,
Thanks for taking an interest!
1. You can read more about the regular licence and with this will be bale to use the license on a subdomain but not on another domain.
2. If you refer to the info button, we do not have such an option within our theme unfortunately. Possibly you could use a WooCoommerce extension in order to be able to achieve something similar.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
Thanks for your response. For your shop’s masonry grid, is it possible for me to choose which images show in the larger boxes?
https://bridgelanding.qodeinteractive.com/shop/masonry-grid/Thank you
Hi there,
On Shop Masonry grid the images listed leads to single product item. Within our Qode Options > Woocommerce you do have option to enable Woocommerce default product features. If we misunderstood you somehow please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to purchase your theme, but we I ran a simple speed loading test for couple of your demo, the results are F, please check it here too: https://gtmetrix.com/reports/bridge190.qodeinteractive.com/r8IRqIam Why you theme and demo loading speed got an F instead of A,
Hi there,
Thanks for taking an interest!
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed ñ so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
share.getcloudapp.com/bLujnYEX
I’m trying to get this look for my portfolio items for my website. I need to have the title and subtitle on each portfolio item. Is this possible to create this look? Thank you and any help would be much appreciated.
Hi there,
You do have an option to display your portfolio list as you can see here https://bridgelanding.qodeinteractive.com/portfolio/standard/three-columns-grid/, we hope this is what you are trying to achieve. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi I get the following error when trying to connect to Instagram:
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
is everyone getting this?
Hi there,
Thanks for writing in! You can read more about it here. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, I’ve succesfully importaed a demo theme and I’ve changed the slider’s image. From mobile the image is not showing right, seeming not responsive. Any option to set?
Hi there,
Please read our article on how to set your responsiveness with RevSlider hereDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there a way to add an account icon next to the shop icon in the header?
Also is there a way to add the woocomerce search to the header instead of the basic website search?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok will do. Thanks
Hi there,
Thanks you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
