23241 comments found.
Hi,
sorry to ask again before buying, is it possible to change/ add location of the cart icon, like i want to put it in the buttom of the site and make it sticky. thanks
Hello, @webtech9,
First of all, thanks for showing your interest in Porto WordPress.
No, sorry to say that but this is not possible, as there is no such option in the Theme for it, you have to use any third-party plugin for this which better meets your requirements.
Regards, P-THEMES.
Hi Guys, I would like to add more product meta data to the single product page, at the moment it displays SKU, Categories and Tags but I would like to add more. How would I go about doing this?
Also I added a new attribute called Grade but can’t get it to display on the product pages, it is not used for variation just to display the quality of the item. Can I do this?
Thanks John
Hello, @john_mcmahon,
1. By default you can only show the SKU, Categories and Tags on single product page and you can turn this ON/OFF from Theme Options >> WooCommerce >> Single Product only, If you want to show some more items then this is not possible using Theme Options, and requires Customization.
2. The Attribute will only show on the product pages when you will use it with the products, otherwise, it will not display and this is the default functionality of the Theme.
Regards, P-THEMES.
Hello,
Yes I understand this can’t be done through Theme Options but was wondering where you have added this so I can take a look myself? Also is it possible to add a custom meta in a future release or edit existing one through theme options?
Regarding attributes is there a way to add an attribute that the customer can’t clear? I can add an attribute with a default value but this can be cleared by the customer.
Thanks John
Hello, @john_mcmahon,
1. This is not coming from the single file but you have to Customize the multiple cor files and also the WooCommerce plugin core files as well so I suggest you contact our Customization team for it.
And Regarding Custom Meta, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
2. What do you mean by ” to add an attribute that the customer can’t clear?”
Can you please explain it a bit more clearly if possible with the help of screenshots for my better understanding.
Regards, P-THEMES.
Hey there. your template is awesome. But i want to change “MY ACCOUNT” please guide me how can i change it.
Hello, @rushi99,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
Regards, P-THEMES.
How can i customize the newsletter popup?
Hello, @jawadali7214,
First of all, thanks for showing your interest in Porto WordPress.
Please watch this video:
https://youtu.be/AMNiU1-ji_U
Regards, P-THEMES.
Hello, I want to buy this theme, but before doing this, I need to know whether it is possible to add a shop to business theme. like the construction one. I want the website to be business website, but have the ability also to sell few things. is it possible?
Hello, @reemhi,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can, You can simply copy and page from any Demo on your main site by following the steps listed below:
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, or like the same way you can copy any page from the test site to live site and It will work for you.
OR
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
and Import any Demo page on your site.
Regards, P-THEMES.
Sincerely, rh
Hello, @reemhi,
Yes, Absolutely, you have to go to Appearance >> Install Plugins and Install and Activate the WooCommerce plugin from there and then follow the steps listed in the official document of WooCommerce.
https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/
https://torquemag.io/2016/04/woocommerce-tutorial/
https://kinsta.com/blog/woocommerce-tutorial/
Regards, P-THEMES.
thanks for your theme i want to use a demo but at first Revolution Slider must be updated ,in your folder version 6.2.2 but the last version is 6.2.6 ,i can not update can you send me the last version or help me to solve that
Hello, @ahmetselami,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Notification is not going away because of Porto Theme – Functionality. I am using Rank Math seo plugin. While using this plugin i am not able to get rid of the notification We detected new post type(s) (portfolio, event), and you would want to check the And i contact them. They said,
The notification is coming up because the plugin Porto Theme – Functionality is adding the post types to your site. They however don’t seem to show up when Porto Theme is active. I was able to pin this by enabling troubleshooting mode with TWenty twenty theme, Rank math and the Porto plugin active.Here is a video https://i.rankmath.com/9jkhMF
Hello, @nawarajshah,
This is just the notification, and this is the default one, If you do not want to use those Custom Post Types, you can turn them OFF from Porto >> Theme Options.
And just leave the notification as it will not harm your site and if you use the Porto Functionality plugin then that notification will appear and if you do not want to appear that notification while using Porto Functionality plugin then third requires Customisation.
Regards, P-THEMES.
Please do not reply as leave the notification as it is, it will not harm. If i need to leave as it is why i have to contact you. It is annoying to have such notification. And what do you mean by “third requires Customisation” at the end.
This comment is not intended to harm any individual. 
Hello, @nawarajshah,
I am sorry, if you do not like my reply, apologizing for that, and can you please confirm that this does not happens because of the third party plugin Rank Math that you are using? please turn that plugin OFF and recheck your site and let me know the result.
Regards, P-THEMES.
Although, this is the notification of Rank Math but this problem seen in porto theme user. Here is some proof https://wordpress.org/support/topic/we-detected-new-post-types-member-portfolio-event
Hello, @nawarajshah,
That is the point, We have not tested the Rank Math plugin with the Theme yet officially and nor that plugin is in third party plugins compatible list confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
so basically this is the third party plugin confliction issue and we do not provide our dedicated support for the third-party plugins issue because this requires Customization.
Regards, P-THEMES.
Then what will be the solution
Hello, @nawarajshah,
Sorry to say that but we have not officially tested the Rank Math plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, How can I update the fontawesome icons, essential icons like hand washing and facialmask do not appear, will there be any updates? in the last update of fontawesome they already appear.
Hello, @javier_m1,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi Your Own Elementor shop demo number 13 is not displaying the banners correctly. I have updated the theme and I am having the same issue – please can you advise if there is a solution? Is this theme really fully compatible with Elementor? Thanks
Hello, @zulu11,
Really sorry for the inconviniance, I have just checked the Demo Elementor Shop 13 and finds the same issue, so you are right, there is a small issue and that is only the paddings/margins issue, we will solve it on Demo site asap and also please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site as well and we will also solve it with the future upcoming updates of the Theme in Theme.
Thanks for your understand.
Hi Thanks so much for your prompt reply! I am working with this on my localhost so you won’t be able to access it. If it is just some css I can make the changes my self if you could please let me know where to make the change Thanks for your help.
Hello, @zulu11,
You have to change the width using Custom CSS and then add that Custom CSS in Page Custom CSS option and check your site after removing the browser cache, It will work for you.
Regards, P-THEMES.
Thanks so much for your help it is appreciated are you referring to the width of the whole page, carousel or the container?
Hello, @zulu11,
Try one by one with carousel and container width and go with one which will work for you.
Regards, P-THEMES.
Hello,
I would like to remove “Product Tag” from the H1 title when viewing results from a specific product tag.
I see I can remove this from /inc/functions/layout/page-title.php line 66
However, I would like to add this particular function to the child theme’s functions.php. Can you provide further direction on that?
Thank you!
Hello, @rmiller,
You can simply copy the same file at the same path in Child Theme and then change the code as per your requirements, Hope this will work for you.
OR
You have to override the Parent Theme functions by using Customization in Child Theme.
There is no other way.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good afternoon, it doesn’t allow me to automatically update the wpbakery page builder plugin, so I supposedly downloaded the latest update but the plugin is not there. Then I downloaded the thema again completely but there is still no update. When will they put the last update? Thank you
Hello, @dcmweb,
Please delete the old version of the plugin from your site and then download the latest version of the plugin from the below-given article and Install and Activate it on your site manually from WP-Dashboard >> Plugins, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
I have deregister my code but when im going to put new one than notworking
Hello, @ebrahimkazemian,
I have reset your purchase code and also whitelisted your IP as well, please try again now, I am sure you will not finds this issue anymore.
This is the purchase code that I have done those actions:
6158965f-****-****-****-************
Regards, P-THEMES.
Hello, I need to release the license code to apply it in another domain. Thank you.
I already solved it, thanks.
Sound’s Good!!!
You are the best
Hello guys, I see another user reported the same problem 2 months ago and you said you’ll forward this to the development department. I’m talking about pagination. When you click to see another page the products refresh but the page doesn’t scroll to top, so it’s confusing for users. Can you pleale let us now if there’s a fix coming? Thanks!
Hello, @ernexto,
I have talked about this with the development department in deep, and they replied that this is how it works, this works on ajax and ajax does not refresh the page but it only take data from database and show on site, and the page will be move upward at start again when the page refreshes, so this is the default functionality of the Theme and Ajax and this is how it works but for you I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi I was able to use 1 license of the 2 porto themes I bought last time but when I installed the 2nd theme, it doesn’t accept the license key. Your ip address is blocked as spam!!!
151.80.33.142
Hello, @mbtbilisim,
I have whitelisted your IP now, please try again now I am sure you will not finds this issue anymore.
Regards, P-THEMES.
can I change the Porto icons set ? (cart,profile ,wish-list)
Hello, @khalil__,
Yes, you can for Cart: cart If you have the Cart Icon on your site by default as showing below:
Then before using any other Icon, you first have to remove this Icon, and it has been made using Custom CSS, You have to comment out the Custom CSS from Theme Options >> Skin >> Custom CSS as showing below:
And then you can use any Icon code from here or FontAwesome:
https://www.portotheme.com/wordpress/porto/shortcodes/icons/
As showing below:
And then paste that code under Porto >> Theme Options >> Header >> Mini Cart Icon as showing below:
It will work for you:
This is how it works
And for Profile and Wishlist, please contact us via our support system with your site WP-Admin Login details so that we will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi!
How can i sticky on header builder?
Thank you.
Hello, @celikyaman,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
Hello, where and how can I change some terms that have not been translated from English to German. without plugin !. For example: Minicart: “View Cart”, “x ITEMS” “Proceed to Checkout”, “Shopping Cart”, “Product Name, Unit Price, Qty, Subtotal” “Discount Code” “Continue Shopping”, “Cart Totals” ” Update Cart ”,” Payment Methods ”,” Billing Details ”,” Order Review ”,” Grand Total ”. “Enter your Email address …”, “Subcribe”, “Sign Up to Newsletter”, “My Account”, “Resgister”, “No products added to the wishlist”, “Product Name”.... thanks
Hello, @MEHHAR,
You have to translate the Theme core files as per your requirements, for that, you can use Loco Translate plugin as well, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
i know Loco Translate, i installed it but they need google Api key for 2-3 Dollars/moth, right?
This is cheaper: https://wpml.org/purchase/
Hello, @MEHHAR,
Please contact us via our support system so that we will share the complete information without pay any single peny, you will be able to translate your site.
Regards, P-THEMES.
turbo speed support. What did you drink today? you are the best!
Many thanks, @MEHHAR!!! and exactly what we love to hear! We look forward to continuing to work together!!
Hello can you please check my ticket ? it’s kinda an urgent one your kind support please #97099
Hello, @khalil__,
I have just confirmed from the support team and they said that they just replied your support ticket with a proper solution, so please check your support ticket reply and reply accordingly to your support ticket, please do not ask here for support tickets, once the support ticket will resolved, you will always get the reply of your support ticket.
Thanks for your understanding.
Hi, I purchased this theme but I could not find the “Business Consulting 2” theme. appreciate if you could advise how to get it please. Apprecaite your ugent reply
Hello, @Buyoka,
I have just tested it at my end and it is woking fine, please see the below given screenshot, please make sure that you are using the very latest version of the Theme and Plugins, If not then update and recheck, and if yes then please share your site WP Admin Login details via our support system so that our experts will check and Import the same Demo for you on your site.
Regards, P-THEMES.
