23211 comments found.
Hi again!
When i tired to upload custom font, there was an error “There was an error deleting your font: File type not recognized.”
How can i solve this problem?
Thank you.
Hello, @celikyaman,
Please make sure that the file of font you are trying to upload must be the complete and (.zip) format file, otherwise, it will not work, it only accepts the complete and (.zip) format file of the font.
Please download the complete and (.zip) format file of the font from Google again and try to upload it from Porto >> Theme Options >> Font Control, it will work for you and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Thank you. I solved it with your answer.
Sound’s Good!!! 
Hi, I ‘ve installed the Yith Wishlist plugin, but the “heart” icon does not appear anywhere at the product listings, nor at the product page. Do you have any solutions? Thanks in advance
Hello, @rmos1977,
Can you please make sure that you have turned ON the Wishlist to show from Porto >> Theme Options >> WooCommerce >> Product Archives as showing below:
If yes, then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, we recently shut down our website that was using the Porto WP theme. We would like to re-use the theme on a new website, but it will not allow us to use the same purchase code. Please advise how we can use the licence again ?
Not to worry, I logged a ticket and the issue is now resolved. Thank you once again!
Sound’s Great !!!
You are welcome!!!
Hello. I like your Porto theme very much. I’m trying to figure it out. There is one question. In DEMO Store demo 8, on the page of any product below, just above the footer, there is a block (FEATURED PRODUCTS, BEST SELLING PRODUCTS, LATEST PRODUCTS, TOP RATED PRODUCTS) How and where to disable this block?
Hello, @vensk,
First of all, thanks for showing your interest in Porto WordPress.
You can remove it from Theme Options easily, after purchasing the Theme contact us via our support system we will show you how to remove it and where to remove it.
Regards, P-THEMES.
Hello Team, I ha problems with my srver and have lost all data. Can you please desactivate for me the licence on the domain : discorpgroupe.com ?
Thank you very much
Hello, @yassernachid,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, It’s regarding Shop 17 Demo, do we need YITH Ajax Search plugin for Porto, it has it’s own search function now? Asking this coz, it seems Porto live search only works when YITH is deactivated/not installed but when we got to Porto Setup Wizard, it still keep asking to either install/activate this plugin.
Hello, @Onpasri,
Please completely read and follow the instructions written in the below-given article, it will help you in understanding the functionality of the Theme Search and Yith WooCommerce Ajax Search.
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Regards, P-THEMES.
Read that article, search functionality seems useless the way it is currently implemented. To search SKU and Tags, customer needs to click the result, it doesn’t work by clicking search button or pressing enter.
- How can you expect a customer to know this clicking restriction. If there are 15 search results by product tags, you are expecting a customer to scroll through the list and click that particular product, and if the product is not customer is expecting, they have to go to search box and try finding it again, We will surely loose customer/sale in this scenario.
- If live search is Off, categories and sub categories are shown and YITH Ajax search is installed, search doesn’t honor selected category. It will always search in all the categories, and on search result page it also resets selected category to all categories.
- Please let me know the procedure to replace default search form with the YITH ajax search form. We need to add this code to the theme
<?php echo do_shortcode('[yith_woocommerce_ajax_search]');?>
Porto theme has come a long way, thousands of people are using it, and this seems to be a functionality that should have been there a long time ago, but sadly it’s not.
Hello, @Onpasri,
I am sorry for the inconviniance, but this is how the Live Search works and this is what Live Search means, it shows the result in Live Search dropdown and not worked with clicking on search button.
Now, for you, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
And If you wants the functionality of Live Search with Yith WooCommerce ajax search then this requires Customization and here we only provide our dedicated support for the Theme Options related issues only, so if you want our paid Customization services you can contact our Customization team or hire any developer as well.
OR
You can try with Yith WooCommerce Ajax Search premium plugin as well, but before purchasing the plugin, please ask plugin Author that the functionalities you want is possible with plugin or not, If the answer will be YES, then you can purchase it and use it.
Regards, P-THEMES.
Hi, I understand what live search means, but I don’t understand why clicking the search button and pressing enter doesn’t show all the result appearing in the live result.
Please forward our request and make a case for us, these functionalities will further your commitment towards theme development and benefit all your clients.
Can you please tell me which files I should I dig into, I mean where is the code in theme files, that shows this search box for. This will be of great help.
Best Regards
Hello, @Onpasri,
As I already told you, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
And I am sorry but this is not linked with single file but it is linked with multiple files so I suggest you to contact our Customization team or hire any developer.
Regards, P-THEMES.
Hi There, I want to know how to hide \ disable Porto Studio?
Hello, @mushamy,
Sorry to say that but this is not possible, you can not hide\disable, the Porto Studio, as this is the default functionality of the Theme and there is no such option to hide\disable it, if you do not want to use it, simply do not click on Porto Studio button.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
But in theme description you said “Porto Studio can be disabled from theme option”. Can you explain that?
Hello, @mushamy,
Can you please provide me the screenshot and the URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @mushamy,
Really sorry for the inconvenience, yes you are right, It is printed on our Theme main page by mistake, but there is no such Option in the Theme for it, we will remove it from Theme Page asap… Thanks for your understanding.
Regards, P-THEMES.
Will this theme fully function with Elementor plugin ? I am not compatible with WPBakery. I prefer to use Elementor .
Hello, @Subzwari1,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Our Theme is fully compatible with the Elementor plugin as well.
Regards, P-THEMES.
Thanks dear
You’re Welcome!!!
Hello. Are the Home page for Demo 14 totally ready to use in Elementor or need to be constructed? Thanks
Hello, @projetoportal,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Demo Shop 14 is totally ready to use with Elementor, you can check the Elemetor version Demo here:
https://www.portotheme.com/wordpress/porto/elementor-shop14/
Regards, P-THEMES.
I uploaded demo data. The homepage doesn’t look like a demo page. Why could it be? https://i.ibb.co/k8NXgjJ/homepage1.jpg
Hello, @turuncushop,
This is not the Theme and nor WooCommerce issue, but this is the Elementor issue on your site, please check your site console and you will be able to see the issues, it is not allowing to run/load the CSS files on your site, most of the times, this happens because of the PHP version, Elementor works fine with PHP version 7.4, so please set the site PHP version as 7.4 and then again try on a fresh new WP, I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Your comment; “Elementor works fine with PHP version 7.4, so please set the site PHP version as 7.4 and then again try on a fresh new WP, I am sure you will not finds this issue anymore”
Edit; I rearranged it, - PHP Version 7.4 - I uploaded demo content again - Web Site Cache deleted
But there has still been no change. So this theme doesn’t work right now.
I bought it right long time ago but I am setting it up for the first time since I could not find an opportunity. I have never received any support before. I request you to help.
Thanks for your understand.
Hello, @turuncushop,
OK, Please contact us via our support system with your site WP Admin Login details and with your CPanel Login details so that our experts will check and solve the issue for you and Import Demo for you, and for your information, Porto WordPress is working perfectly fine with Elementor plugin, there is no issue with it.
Regards, P-THEMES.
Hi,
sorry to ask again before buying, is it possible to change/ add location of the cart icon, like i want to put it in the buttom of the site and make it sticky. thanks
Hello, @webtech9,
First of all, thanks for showing your interest in Porto WordPress.
No, sorry to say that but this is not possible, as there is no such option in the Theme for it, you have to use any third-party plugin for this which better meets your requirements.
Regards, P-THEMES.
Hi Guys, I would like to add more product meta data to the single product page, at the moment it displays SKU, Categories and Tags but I would like to add more. How would I go about doing this?
Also I added a new attribute called Grade but can’t get it to display on the product pages, it is not used for variation just to display the quality of the item. Can I do this?
Thanks John
Hello, @john_mcmahon,
1. By default you can only show the SKU, Categories and Tags on single product page and you can turn this ON/OFF from Theme Options >> WooCommerce >> Single Product only, If you want to show some more items then this is not possible using Theme Options, and requires Customization.
2. The Attribute will only show on the product pages when you will use it with the products, otherwise, it will not display and this is the default functionality of the Theme.
Regards, P-THEMES.
Hello,
Yes I understand this can’t be done through Theme Options but was wondering where you have added this so I can take a look myself? Also is it possible to add a custom meta in a future release or edit existing one through theme options?
Regarding attributes is there a way to add an attribute that the customer can’t clear? I can add an attribute with a default value but this can be cleared by the customer.
Thanks John
Hello, @john_mcmahon,
1. This is not coming from the single file but you have to Customize the multiple cor files and also the WooCommerce plugin core files as well so I suggest you contact our Customization team for it.
And Regarding Custom Meta, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
2. What do you mean by ” to add an attribute that the customer can’t clear?”
Can you please explain it a bit more clearly if possible with the help of screenshots for my better understanding.
Regards, P-THEMES.
Hey there. your template is awesome. But i want to change “MY ACCOUNT” please guide me how can i change it.
Hello, @rushi99,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
Regards, P-THEMES.
How can i customize the newsletter popup?
Hello, @jawadali7214,
First of all, thanks for showing your interest in Porto WordPress.
Please watch this video:
https://youtu.be/AMNiU1-ji_U
Regards, P-THEMES.
Hello, I want to buy this theme, but before doing this, I need to know whether it is possible to add a shop to business theme. like the construction one. I want the website to be business website, but have the ability also to sell few things. is it possible?
Hello, @reemhi,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can, You can simply copy and page from any Demo on your main site by following the steps listed below:
Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from a Test site to Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, or like the same way you can copy any page from the test site to live site and It will work for you.
OR
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
and Import any Demo page on your site.
Regards, P-THEMES.
Sincerely, rh
Hello, @reemhi,
Yes, Absolutely, you have to go to Appearance >> Install Plugins and Install and Activate the WooCommerce plugin from there and then follow the steps listed in the official document of WooCommerce.
https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/
https://torquemag.io/2016/04/woocommerce-tutorial/
https://kinsta.com/blog/woocommerce-tutorial/
Regards, P-THEMES.
thanks for your theme i want to use a demo but at first Revolution Slider must be updated ,in your folder version 6.2.2 but the last version is 6.2.6 ,i can not update can you send me the last version or help me to solve that
Hello, @ahmetselami,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Notification is not going away because of Porto Theme – Functionality. I am using Rank Math seo plugin. While using this plugin i am not able to get rid of the notification We detected new post type(s) (portfolio, event), and you would want to check the And i contact them. They said,
The notification is coming up because the plugin Porto Theme – Functionality is adding the post types to your site. They however don’t seem to show up when Porto Theme is active. I was able to pin this by enabling troubleshooting mode with TWenty twenty theme, Rank math and the Porto plugin active.Here is a video https://i.rankmath.com/9jkhMF
Hello, @nawarajshah,
This is just the notification, and this is the default one, If you do not want to use those Custom Post Types, you can turn them OFF from Porto >> Theme Options.
And just leave the notification as it will not harm your site and if you use the Porto Functionality plugin then that notification will appear and if you do not want to appear that notification while using Porto Functionality plugin then third requires Customisation.
Regards, P-THEMES.
Please do not reply as leave the notification as it is, it will not harm. If i need to leave as it is why i have to contact you. It is annoying to have such notification. And what do you mean by “third requires Customisation” at the end.
This comment is not intended to harm any individual.
Hello, @nawarajshah,
I am sorry, if you do not like my reply, apologizing for that, and can you please confirm that this does not happens because of the third party plugin Rank Math that you are using? please turn that plugin OFF and recheck your site and let me know the result.
Regards, P-THEMES.
Although, this is the notification of Rank Math but this problem seen in porto theme user. Here is some proof https://wordpress.org/support/topic/we-detected-new-post-types-member-portfolio-event
Hello, @nawarajshah,
That is the point, We have not tested the Rank Math plugin with the Theme yet officially and nor that plugin is in third party plugins compatible list confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
so basically this is the third party plugin confliction issue and we do not provide our dedicated support for the third-party plugins issue because this requires Customization.
Regards, P-THEMES.
Then what will be the solution
Hello, @nawarajshah,
Sorry to say that but we have not officially tested the Rank Math plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, How can I update the fontawesome icons, essential icons like hand washing and facialmask do not appear, will there be any updates? in the last update of fontawesome they already appear.
Hello, @javier_m1,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi Your Own Elementor shop demo number 13 is not displaying the banners correctly. I have updated the theme and I am having the same issue – please can you advise if there is a solution? Is this theme really fully compatible with Elementor? Thanks
Hello, @zulu11,
Really sorry for the inconviniance, I have just checked the Demo Elementor Shop 13 and finds the same issue, so you are right, there is a small issue and that is only the paddings/margins issue, we will solve it on Demo site asap and also please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site as well and we will also solve it with the future upcoming updates of the Theme in Theme.
Thanks for your understand.
Hi Thanks so much for your prompt reply! I am working with this on my localhost so you won’t be able to access it. If it is just some css I can make the changes my self if you could please let me know where to make the change Thanks for your help.
Hello, @zulu11,
You have to change the width using Custom CSS and then add that Custom CSS in Page Custom CSS option and check your site after removing the browser cache, It will work for you.
Regards, P-THEMES.
Thanks so much for your help it is appreciated are you referring to the width of the whole page, carousel or the container?
Hello, @zulu11,
Try one by one with carousel and container width and go with one which will work for you.
Regards, P-THEMES.
Hello,
I would like to remove “Product Tag” from the H1 title when viewing results from a specific product tag.
I see I can remove this from /inc/functions/layout/page-title.php line 66
However, I would like to add this particular function to the child theme’s functions.php. Can you provide further direction on that?
Thank you!
Hello, @rmiller,
You can simply copy the same file at the same path in Child Theme and then change the code as per your requirements, Hope this will work for you.
OR
You have to override the Parent Theme functions by using Customization in Child Theme.
There is no other way.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
