3572 comments found.
Hello, if I buy I can sell to as many customers as I want from my agency?
Hi heroncosmo
Only if you purchase the Extended license, for more info please read Theme licenses and activation article.
Thanks!
Kind regards,
—Ylli
Hello, how can I improve the quality of the pictures for the products? I know that they are high-resolution but when I upload them to the products it looks that quality decreases significantly. Also, I would like to change the size for the thumbnails. Can you guide through the process of getting this done? Thank you very much!
Hi calzadadavid,
You can find that option by navigating to Appearance > Customize > WooCommerce > Product Images area.
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
—Ylli
hi. i found a problem. when you browse galery image and try to select a variation in a product page, the image stuck in the last one and don’t show the image of the variation. this happen just in mobile.
Hi erraissanwar,
Can you please record a video of this problem and then send it to us? If that is a bug we will surely fix it for the next theme update 
Thanks!
Kind regards,
—Ylli
where can i send the video to you ?
Hi erraissanwar,
You can upload the video in any service such as WeTransfer and then send us the link here. Thanks!
Kind regards,
—Ylli
Hi erraissanwar,
Thank you very much for reporting this problem, I added it on our to-do list and we will fix this problem in the next theme update.
Kind regards,
—Ylli
Hi everyone, I’m having an issue with Woocommerce not calculating tax at all. All I want to do is tax on products but its not working please help
i use Canada post when Canada post plugin stop working then tax on product working…pleae help
Hi rupeshkagu,
Please make sure that you are using the latest WooCommerce update and that you have updated Aurum too.
Then if you still have questions about tax calculations, you need to contact WooCommerce support directly because this is not a theme related questions but WooCommerce question.
Thanks for your understanding
Kind regards,
—Ylli
problem solved thank you
Happy to hear that
Have a great day!
Kind regards,
—Ylli
Hi guys – Internal nofollow links – are all internal links on pages or product pages given this parameter and if so – how do you remove it?
and should I remove it?
Cheers
Hi morro10,
Please check this article: How to Remove NoFollow From WordPress Comments.
Kind regards,
—Ylli
Thank you – but I do not have comments on my website at all. I did the Ryte sweep of my site and this was an issue. (Internal nofollow links).
So these are occuiring on pages and product pages, category pages, not comments.
Cheers
Hi morro10,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
See you on the other side
Kind regards,
—Ylli
save changes is totally not working in edit page section please help
Hi,
I think that you are using old Aurum version. Please update your theme to the newest version and this problem should be solved
Kind regards,
—Ylli
i use latest version Sir
its start working now
Happy to hear that
Kind regards,
—Ylli
Hi there – why can’t I make any change to the theme options in Aurum. I would like to change my menu layout but it does not save. Even i am uploading a new logo it didnt allow me to do that
its really frustrating thing for my clients
Hi mehwish2307,
That is happening because you have updated WordPress to version 5.5 but you haven’t’ updated Aurum too. Please just update your theme to the latest version.
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
—Ylli
Hey guys,
Again, great work on this beautiful theme and I hope you’ve all been keeping well amidst COVID.
A customer brought to my attention yesterday an error message when they were trying to submit an e-mail using Aurum’s contact form. The message is as follows:
“An error occured during the verification of the token! Please try again”
The page is www.voltfuse.com/contact
I did some research throughout the comment section and I noticed someone else had a similar problem, and you guys noted that it was as a result of a caching plugin. We don’t use a caching plugin, but we do use CloudFlare. I went ahead and added a rule to exclude our contact page but the issue still persists.
What I find most strange is that we’ve been using both this theme and CloudFlare together for several years now and have never had any issues, so I’m confused what could be causing this all of a sudden.
Any ideas?
Alex
Hi Alex,
I can see that you contacted us in our support too. We will reply you from there.
Kind regards,
—Ylli
Thanks Ylli!
Hi there – why can’t I make any change to the theme options in Aurum. I would like to change my menu layout but it does not save.
I want to turn off the search icon in the header widget – it wont even let me flick between Show / Hide.
Actually I cant toggle any of the Show / Hide
Hi morro10,
This happened because you have updated to the latest version of WordPress and when you upgrade to a major WP version there may be changes which can cause conflicts with themes and plugins, but we have been working on this update and today within a few hours the update will be published and ready for download.
Kind Regards,
Art from Laborator
Hi – i just updated my support yet when trying to add ticket on support forum it says my license has expired.
Hi seosilly,
Please use one of the methods below: https://d.pr/v/cGTx. It should work for you too because I can see that new tickets from other clients. If you still have problems posting your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Kind regards,
—Ylli
can you not to just give an email i can send proof of support extension too?
Hi seosilly,
You don’t need to send us a proof because I can see the supported badge next to your username (see screenshot)
Have you tried the method that I send you in the video please? It should work for you too.
See video: https://d.pr/v/cGTx
Thanks!
Kind regards,
—Ylli
is it possible we get new updated theme it show error in woocommerce part please update
Hi rupeshkagu,
Sure, we are already working on a new update of Aurum and it will be released today or tomorrow
Have a nice day!
Kind regards,
—Ylli
Great Thank You
Happy to hear that
Kind regards,
—Ylli
Hello, another very important fact to keep in mind. The translation they have inside when downloaded from the web in the Spanish translation is filled with SPAM from another page. Change many things within AURUM to put the website of the person who made the translation, including their website. Regards.
Hi Tize,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Kind regards,
—Ylli
Hello good morning, thanks for your message. When we download the template and the languages appear in the languages / es_ES.mo folder and also es_ES.po They have changed the configuration of you the person who helped you with the translation of the theme. If you look inside the code you will see: Fuego Yámana I have attached a screenshot so you can see it better. Greetings and see you soon.
https://images2.imgbox.com/9a/7a/XUEViL1I_o.pngHi Tize,
Thank you very much for your report, we will correct those areas and the updated file will be published with the next theme update too
I wish you have an amazing day!
Kind regards,
—Ylli
Hello, thank you very much, greetings and see you soon.
Hi very good, there is a problem that perhaps has been overlooked. When trying to add a coupon or promotional code from mobile it does not work, it closes and does nothing. It has been verified from iOS and Android. Please add a solution to this problem for future update. Thank you very much.
Hi Tize,
We will see if the same problem is happening in our theme too, if yes, then we will fix the problem in the newest update
Have a great day!
Kind regards,
—Ylli
Hello good morning, I could not wait less. Always very attentive and they solve problems quickly. Thank you very much Ylli.
Hi. The product module shows blurry images. I installed and run Regenerate Thumbnails , but it didn’t fix the problem. Please help.
Hi adrianppa,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hi there – what is the custom code to remove the Date from Search Results (within the theme). It’s not relevant for my use, so can I not show it?
Also – can you only show the PRIMARY CATEGORY for Products?
Hi morro10,
Can you please add the code below to your Custom CSS area:
.search-results-list .search-results li .post-details .meta {
display: none;
}
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
—Ylli
Thanks Yili – Also – can you only show the PRIMARY CATEGORY for Products?
Compatible with WC 4.3.0? or i should wait for an update?
Hi Zona-MiX,
You can see one outdated file if you update WooCommerce to version 4.3.0 in Aurum 3.6. That will not create a problem in our theme but we will also release a new theme soon as we always do
Kind regards,
—Ylli
Pre-Purchase Question: I really like the look of your Theme but want to use WP Easycart, not Woocommerce. Would it be possible to use WP Easycart with your theme? If so, what would be the issues, if any, that might arise? Thanks, Peter
HI Peter,
WooCommerce is the most popular e-commerce plugin. And our theme works excellently it. As for the plugin you mention, I’m sorry but we haven’t tried this plugin before.
Kind regards,
—Ylli
I have this erro pls helpme for correct this Parse error: syntax error, unexpected ‘[’ in /home/content/51/2147151/html/wp-content/plugins/multisite-language-switcher/MultisiteLanguageSwitcher.php on line 56
Hi banmode,
As you can see from the error, this is not a theme problem. It seems that you have installed a plugin called “Multisite Language Switcher” and the error is caused from the plugin itself. Please contact the plugin author for this.
Thanks for your understanding.
Kind regards,
—Ylli
Hi! I know it says this theme includes WooCommerce, but I need to ask so that I can be 100% sure. Does it include just a free version? Will I have to purchase WooCommerce separately, in order to have the full version/updates/support? Thank you!!!
Hi franciscosorio,
You don’t need to pay for WooCommerce, it is a completely free plugin and it is fully supported by Aurum theme
Kind regards,
—Ylli
Hi there – all of a sudden large chunks of text, without no updates from me are linking to our sales email address.
I’ve checked the text, there’s no hidden code, I’ve removed any links, pasted in the text section but it is still linking and I have no idea why. This is happening on multiple pages
https://toscatravelgoods.com.au/payment-and-delivery/ https://toscatravelgoods.com.au/about/Fixed! Found the issue!
Happy to hear that
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
—Ylli
