23242 comments found.
Is there any way to move the Show Sidebar in Navigation (for mobile) to the right side of the screen on product page. Looks like I can’t find this option? It interferes with images and text. Thank You.
Hello, @katrin585,
No, Sorry to say that but there is no such option in the Theme for changing its position as from Left to Right, but you can change its position from top to bottom using Custom CSS only.
Regards, P-THEMES.
Ok, Thanks.
One more question: in theme options: Woo-commerce – Product Archives – Shop Page Product Columns: if I select 4 – only 3 columns show on the shop page? If I select 6 – it shows 4, same for the Bakery composer builder. ( I also tried via cusomizer – Products per row – same. BUT if I select 6 (in theme options) it shows 4… Is this a bug, or what else?
Hello, @katrin585,
I have just tested it at my end with the very latest Theme and Plugins on my test site and it is working perfectly fine at my end, please check it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/shop/
It must be the cache issue at your end nothing else, please clear the server, site and browser cache and check back otherwise, contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Thanks, I guess I will, since it’s definitely not a cache issue.. all the other changes I do in theme options take effect right away , right away. But When I select 4 ,it immidiatly shows 3 , when I select 6.. it immediately shows 4 products in the row… I’m trying to move a website from flatsome theme to Porto.. and probably the issue… I was hoping to get an easier solution… But oh well… Thanks anyways.
Hello, @katrin585,
Please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
How do I change my domain associated with my purchase code?
Hello, @Kapa,
Please read and follow the instructions written in the below-given article and if this will not work for you then please share your purchase code PDF file with us via our support system so that we will check/verify and reset it for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hi, i couldnt figure out the “Members Widget”. Seems like it doesnt work for me. Im trying to create “Our Authors” page for book store demo. Is there any way or demo for me to create that kind of page? Simply i want to list my authours and basic link for their products.
And also i need to download my Book Store demos “About Us” page again. How can i do that without losing any of customizations that i made previously? (new pages, changes in existing pages etc.)
Hello, @webtisyen,
1. No, you understand it wrong, First of all, you have to understand that Member is the Custom Post Type and you can show your Members and their overviews/description using Member Custom Post Type, and then click on it, you will be able to show the Single Member Page with Description, but you can not show the linked products with that Member using Member Custom Post Type as Products are the default functionality of the WooCommerce plugin and it does not have any link with Member Custom Post Type.
So if you want to create your site as Vendor site like different vendors can sale their products on your site then you have to use MultiVendor plugin like Dokan, it is Included in the Theme package as well and you can Install and Activate it on your site from Appearance >> Install Plugins.
You can read more about it here:
https://wedevs.com/docs/dokan/getting-started/installation-2/
2. You can use Porto Studio Functionality and Import any Demo on your site as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
can you update to most early elementor version? I can’t import demo content with elementor.
latest elementor version
Hello, @potterleung0422,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and Import the requested Demo for you on your site.
Regards, P-THEMES.
We’ve changed the domain of our website that this license is connected to, how to we disable the old domain to connect to the new one?
Hello, @AquaGrp,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, since there is an update for Porto theme, should the update be done by simply updating it through wp dashboard panel or like show in youtube video https://www.youtube.com/watch?v=RPZat079NCs . I have the child theme activated and i want to make sure it goes right because i read a couple of comments that some people after updating lost their styling’s and adjustments
Hello, @VDjGFX,
Yes, please follow that video and update the Theme on your site, it will not affect your Child Theme Customization Code.
Regards, P-THEMES.
Hello support i need help, 1) i dont know why this images not showing in chrome and only firefox edge etc showing https://i.postimg.cc/CLXDnDkr/little.jpg website is https://thelittleyetale.gr/.
2) website to-paketo.gr i had import it all (demo3 ) i had replaced this pictures (https://i.postimg.cc/CLXDnDkr/little.jpg) with mine but suddenly are lost. Is there easy way to put them back ? or copy paste the code from demo https://thelittleyetale.gr/. and put them into to-paketo.gr so i wont lose my work!!
Thank you
Hello, @simoszkyriakides,
1. I have just checked your site now on the very latest version of the Chrome at my end and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/qzD3Smc2
, it must be the cache issue at your end nothing else, please check your site after removing the browser cache.
2. Yes, you can copy-paste the code from one site to another one by following this article easily:
https://smartwave.freshdesk.com/support/solutions/articles/12000060086--31-how-to-clone-copy-a-page-in-porto-wordpress
Regards, P-THEMES.
Hi. Where I can add some new members or edit existing ones to Porto Members element? I was using a old version of Wordpress and Porto and I had a Members button in the admin panel but now, after I update Porto and Wordpress (I’m using lastest Porto version and Wordpress 5.4.2) the members button of the admin panel has dissapear (the same thing with Portfolio button).
Thanks.
Hello, @kolombino,
Please make sure that you have turned ON the Member and Portfolio Custom Post types from Porto >> Theme Options >> Member and Portfolio as showing below:
Regards, P-THEMES.
Hi,
Pre-sale questions …..
1. I only wish to use a theme with WPBakery Page Builder. Can you confirm Shop demos 1-33 use WP Bakery Page Builder and not Elementor?
2. Is the WPBakery Page Builder included the standard, normal plugin or do you use a customised version WPBakery Page Builder?
Thanks.
Hello, @bluesboy,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can use Shop Demo from 1 to 33 using WP Bakery Page Builder.
2. It is the normal version of the WP Bakery.
Regards, P-THEMES.
Excellent! Hope to buy soon. 
Hope so 
Appears to be only be the category block that’s messed up in edit mode, all the other blocks are just fine.
Hello, @Patsphone951,
Can you please share your site URL so that I’ll cehck and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @Patsphone951,
I have just tested your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/mz83JkFV
, It must be the cache issue at your end nothing else, please try to clear your browser cache or check it on the fresh new browser.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
as i said, it happends during elementor editor mode which you couldn’t have produced by looking at my website, show me a screen shot on your own side of you in elementor mode.
Hello, @Patsphone951,
As on your request just Imported the same Elementor version Demo on my test site and here is the screenshot of the editor mode with Elementor and it is working fine: https://postimg.cc/xXKKJ1bM
.
Regards, P-THEMES.
Thats blank, couldn’t even tell if there is problems until you actually have content which is why i showed you your own demo content loaded screenshot with your built in content. not even your own demo fonts, pictures, nothing.
Hello, @Patsphone951,
I am sorry but I still not be able to understand your mean, I show you all the possible ways, and there is no such issue with the Theme, Please purchase the support extension now and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, Just wanna confirm that if you remove the feature of adding own prelaoder? We can enable the overlay feature but cant add our own preloader right?
Hello, @scriptfeedsdev,
That Preloaded has been set using Custom CSS and JS, It is not an image but the shapes made using CSS, so yes you can only turn it ON/OFF from Porto >> Theme Options >> General.
Regards, P-THEMES.
I want to buy your theme and i am so interesting about this. But i am planing to design website for digital video products so let me know correctly can i add video as a featured product video? And i hope to possible to play that video even before open the product i hope to play that product video in products list
So is this possible to do with this theme?
Hello, @chathumal98,
No, sorry to say that but there is no such option in the Theme for setting the video as a featured product video, You can try with any third party plugin which better meets your requirements, Otherwise, this requires Customization.
Regards, P-THEMES.
Hello, I have an issue after updating theme to version 5.4.2 , revolution slider failed to update and to work with the previous version
Hello, @wsswe,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi I am facing some issue
I have activated child theme and install demo after install demo its shows some cache error like this …website not loading properly (may be CSS error) please check and update how to fix?
here is screenshot
Hello, @mehar_junaid,
This seems to be the SSL certificate issue on your site.
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
Just ran the new theme update an hour ago, now all my sites and the “QUICK VIEW” CSS are completely messed up. Also no changes take effect when switching from one Woocommerce Product Layout to another. Total garbage.
Hello, @cworkman,
Really sorry for the inconvenience but this is not true at all, we always test the update several times before release, and the issues you are talking about is not the Theme issue, you can check it on my test site here with the very latest Theme and plugins:
http://hubdatasolutions.com/pearl/porto/shop4/
It means the issues are only on your site, and that may be your own Customization which generates these issues on your site, so if you are using Child Theme then Activate Parent Theme and check back.
OR
These issues maybe because of the third-party plugins confliction, please deactivate all the third-party plugins and check back your site after removing the server, site and browser cache or on the fresh new browser, If this solves your issue then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
Otherwise, please take the complete backup of your site and remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the plugins and on-site Customization as well so that our experts will check it for you on your site but after extending your support extension because your 6 months of support period is expired from 09/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Incorrect. After watching these boards for quite some time, I know it is always your official position to defray responsibility for theme breaks from yourselves…to us as customers. Fact is, your update is causing CSS issues with Woocommerce, and because of that, we ran a full backup restore of our sites that use this theme…and just like we thought, they work properly.
For awhile now, we’ve not trusted your updates to include the newest additions to Woocommerce, so we run a full backup every day and never run theme updates until our team has tested things out for real. Yesterday a team member here broke protocol and updated anyway: lesson learned.
You see, we in the field CANNOT go down for business with a broken theme, but apparently your developers don’t seem to have this same sense of concern.
You do have a good theme, it’s why we purchased in the first place. But stop with the derfrayed liability bullshit and just keep this thing up to speed with updates on the most used ecommerce plugin on the planet. Can you do that for us!
Hello, @cworkman,
I am sorry for the inconvenience but as I explained above, this is not the Theme issue and nor there is such issue with the Theme, because if it is the Theme issue then it must have to appear on my test site, on our Demo site and on all the other hundreds of thousands of customers sites using Porto WordPress. Is it make sense now…
This is your own Child Theme Customization or the third party plugin confliction issue as I elaborate above in my last reply, and if that is not working for you then as I requested above: please take the complete backup of your site and remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the plugins and on-site Customization as well so that our experts will check it for you on your site but after extending your support extension because your 6 months of support period is expired from 09/01/2020. According to the Envato support policy, renewing support is required for further support.
That’s all…
Regards, P-THEMES.
Update to last version Porto.
1/ I can create a new page. Get the error
Warning: Creating default object from empty value in /home/pvks/pvks.com.ua/www/wp-admin/includes/post.php on line 716
Hello, @Onore,
1. This is not the Theme issue but this is your WP and DB issue, please read more and all about it in the below-given threads and try to contact your hosting provider for getting help on this:
https://stackoverflow.com/questions/61297012/why-cant-i-create-new-posts-in-wordpress-warning-creating-default-object-from
https://wordpress.org/support/topic/warning-creating-default-object-from-empty-value-44/
https://wpml.org/forums/topic/warning-creating-default-object-from-empty-value-in-post-php-on-line-641/
2. Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i opened ticket on support. But still no reply. When i import demo content (in both way same) pages, menus nearly everything broken. Tried with several and still same. On my website status it seems everything fine. (PHP.ini settings etc.) So i have a tight schedule. Please i need help a.s.a.p.
Hello, @webtisyen,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/rKpwnGRr
it must be the cache issue at your end nothing else. Please try to check your site after removing the browser cache.
Regards, P-THEMES.
Does the theme support Dokan Pro?
Hello, @lmisao,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compaitable with Dokan Pro plugin as well.
Regards, P-THEMES.
Hi Dear Team,
I received porto theme update version 5.4.1 installed to 5.4.2. I am trying to update the plugin by following you guide lines. But its not updating me properly.
After I updated the theme my add to cart is invisible & Sale count down is showing at different formate comparing to before update. Can you help me to figure it out this problem please. I click the notification button i.e., when any update happen sent me an email. I am not receiving any update.
I restored my website to before update. My website :alphastorekw.com
Here the Screen Shot.: https://we.tl/t-hC5zJHf3KJ
Awaiting on your reply.
Thanks & Best Regards Alpha Store
Hello, @alphastorekw,
Please try to update the Theme by following this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
I am sure it will help you and if still you will find the issue then share your site WP-Admin Login details so that our experts will check your issue and provide you the best possible solution for it.
Regards, P-THEMES.
I tried by following this method
Hello, @alphastorekw,
Then share your site WP-Admin Login details so that our experts will check your issue and provide you the best possible solution for it.
Regards, P-THEMES.
Hello Dear,
Hope you’re doing well,
Ticket #98183
Apologies if I am in wrong place for support, I opened ticket I got a reply after 2 day without solving my issue.
The theme which your providing is really nice, But we are facing a problem with theme support even though we have a paid support. We never ever faced before like that. As we are reputed company in Kuwait we are looking forward health relation & good communication between us.
The support response is so late & Not qualitative even though I provides all credentials, and also I mentioned that our site is live. We usually receiving orders. It is too hard to restoration backup from our side in order to eliminate those inconvenience I provided all credentials.
Before we never faced a problem in updating theme. Before we received good qualitative support comparing to now.
we personally requesting you to consider our issue as high priority, with you highness. Help us to get out from this issue.
The problem facing after you the update,
1) add to cart button not as same as before (the border hover text color ) 2) Count sale Text style & font, bg color is not same. 3) product page count down timing is different.
Kindly give us your kind support to fix those bugs, perfectly.
Looking forward to qualitative support from you,
Please find the attached files including after update & before update screen shorts https://we.tl/t-f2et2e7jb8 also i am attaching video https://we.tl/t-YvrKBATqJ0 related to after update.
Note: Please do a favour, before update please take a backup from server (provide credentials above)
Awaiting on you kind reply.
Appreciate your support,
Thanks & Best Regards
Alpha Store Kuwait
My Ticket Number: #98183
I strongly believe that i explained well, please go through the ticket & help us to get update with the them without any bug. We have still support from you.
Hello, @alphastorekw,
Really sorry for the inconviniance, our team replied your support ticket multiple times today, and we were off a couple of days ago that is the reason it has some delay, please check your ticket reply and reply to your ticket accordingly, please do not share the ticket info here… And it is nothing but your site any third party plugin confliction issue which is overriding the Theme CSS, furthermore instructions are giving in your support ticket reply…
Regards, P-THEMES.
Hello, @Kaiwel,
You can remove it from Porto >> Theme Options >> Footer as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
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