23251 comments found.
Hello, How can I add a call to action button on the header? I tried header builder but I could not found a solution there. Could you please help us on that? Thanks
Hello, @altusmakina,
You have to create a test page and add/insert Call To Action element on it and set it as per your requirements, now copy the shortcode of that element and use the HTML element under Header Builder at any place and paste the shortcode in it and save changes and check your site after removing the browser cache…
Like you can follow this article and in the same way, you can add/insert any element in header builder as per your requirements:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
Regards, P-THEMES.
Hello, could you please reset my purchase code ? thank you
Hello, @mahmoudsea,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
We have problem with import elementor demos.it imports completely but the style of elementor pages is corrupted. as you said we are using php 7.4 but nothing happend.we think its because of php functions in some hosting it shows right but in other not.is it need specific php function?
Hello, @maxwebone,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
A quick question: where (in which file) can i modify the minicart texts (“0 items” and “view cart”) ?
Hello, @TeeSys,
You have to translate it into the Theme language files as per your requirements as showing below:
Regards, P-THEMES.
Success, thank you!
Most Welcome!!! 
I want to change the word “out of stock” and the color around the text
Hello, @kasetruammitr,
You have to translate it into the theme language files as showing below as per your requirements.
And For changing the color please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-image .stock.out-of-stock {
background: #fff !important;
}
Regards, P-THEMES.
Success, thank you!
You’re Welcome!!!
The update not working from backend. I tried to update the primary color, font style and color and other important things and nothing seems not working.
Hello, @etunam,
Please read and follow the instructions written in this article, I am sure it will help you in solving your issue:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, there is werid
inserted on calling porto block on single product page. This is not happening on other pages. https://vo.la/7p19G How to remove them?Hello, @ekkljs,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check and solve it for you on your site.
Regards, P-THEMES.
This theme can 1)Once item sold, beside the item price show 1 Sold? (something like Shopee.com.my 2)How many percentage features available like Shopee? 3)Admin can create like Real Estate feature/theme?
Hello, @Steve3322,
First of all, you are not comparing our Theme with WordPress Theme but the site you shared for reference is the Custom Coded site…
You can check all our Pre Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
You can read all about the features of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Admin can create like Real State Features using the Porto WordPress theme and WooCommerce features.
Regards, P-THEMES.
Hi, how to change related product slider interval time and padding on left&right of each related product silder?
Hello, @ekkljs,
Sorry to say that but there is no such Option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Is there any way to move the Show Sidebar in Navigation (for mobile) to the right side of the screen on product page. Looks like I can’t find this option? It interferes with images and text. Thank You.
Hello, @katrin585,
No, Sorry to say that but there is no such option in the Theme for changing its position as from Left to Right, but you can change its position from top to bottom using Custom CSS only.
Regards, P-THEMES.
Ok, Thanks.
One more question: in theme options: Woo-commerce – Product Archives – Shop Page Product Columns: if I select 4 – only 3 columns show on the shop page? If I select 6 – it shows 4, same for the Bakery composer builder. ( I also tried via cusomizer – Products per row – same. BUT if I select 6 (in theme options) it shows 4… Is this a bug, or what else?
Hello, @katrin585,
I have just tested it at my end with the very latest Theme and Plugins on my test site and it is working perfectly fine at my end, please check it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/shop/
It must be the cache issue at your end nothing else, please clear the server, site and browser cache and check back otherwise, contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Thanks, I guess I will, since it’s definitely not a cache issue.. all the other changes I do in theme options take effect right away , right away. But When I select 4 ,it immidiatly shows 3 , when I select 6.. it immediately shows 4 products in the row… I’m trying to move a website from flatsome theme to Porto.. and probably the issue… I was hoping to get an easier solution… But oh well… Thanks anyways.
Hello, @katrin585,
Please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
How do I change my domain associated with my purchase code?
Hello, @Kapa,
Please read and follow the instructions written in the below-given article and if this will not work for you then please share your purchase code PDF file with us via our support system so that we will check/verify and reset it for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hi, i couldnt figure out the “Members Widget”. Seems like it doesnt work for me. Im trying to create “Our Authors” page for book store demo. Is there any way or demo for me to create that kind of page? Simply i want to list my authours and basic link for their products.
And also i need to download my Book Store demos “About Us” page again. How can i do that without losing any of customizations that i made previously? (new pages, changes in existing pages etc.)
Hello, @webtisyen,
1. No, you understand it wrong, First of all, you have to understand that Member is the Custom Post Type and you can show your Members and their overviews/description using Member Custom Post Type, and then click on it, you will be able to show the Single Member Page with Description, but you can not show the linked products with that Member using Member Custom Post Type as Products are the default functionality of the WooCommerce plugin and it does not have any link with Member Custom Post Type.
So if you want to create your site as Vendor site like different vendors can sale their products on your site then you have to use MultiVendor plugin like Dokan, it is Included in the Theme package as well and you can Install and Activate it on your site from Appearance >> Install Plugins.
You can read more about it here:
https://wedevs.com/docs/dokan/getting-started/installation-2/
2. You can use Porto Studio Functionality and Import any Demo on your site as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
can you update to most early elementor version? I can’t import demo content with elementor.
latest elementor version
Hello, @potterleung0422,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and Import the requested Demo for you on your site.
Regards, P-THEMES.
We’ve changed the domain of our website that this license is connected to, how to we disable the old domain to connect to the new one?
Hello, @AquaGrp,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, since there is an update for Porto theme, should the update be done by simply updating it through wp dashboard panel or like show in youtube video https://www.youtube.com/watch?v=RPZat079NCs . I have the child theme activated and i want to make sure it goes right because i read a couple of comments that some people after updating lost their styling’s and adjustments
Hello, @VDjGFX,
Yes, please follow that video and update the Theme on your site, it will not affect your Child Theme Customization Code.
Regards, P-THEMES.
Hello support i need help, 1) i dont know why this images not showing in chrome and only firefox edge etc showing https://i.postimg.cc/CLXDnDkr/little.jpg website is https://thelittleyetale.gr/.
2) website to-paketo.gr i had import it all (demo3 ) i had replaced this pictures (https://i.postimg.cc/CLXDnDkr/little.jpg) with mine but suddenly are lost. Is there easy way to put them back ? or copy paste the code from demo https://thelittleyetale.gr/. and put them into to-paketo.gr so i wont lose my work!!
Thank you
Hello, @simoszkyriakides,
1. I have just checked your site now on the very latest version of the Chrome at my end and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/qzD3Smc2
, it must be the cache issue at your end nothing else, please check your site after removing the browser cache.
2. Yes, you can copy-paste the code from one site to another one by following this article easily:
https://smartwave.freshdesk.com/support/solutions/articles/12000060086--31-how-to-clone-copy-a-page-in-porto-wordpress
Regards, P-THEMES.
Hi. Where I can add some new members or edit existing ones to Porto Members element? I was using a old version of Wordpress and Porto and I had a Members button in the admin panel but now, after I update Porto and Wordpress (I’m using lastest Porto version and Wordpress 5.4.2) the members button of the admin panel has dissapear (the same thing with Portfolio button).
Thanks.
Hello, @kolombino,
Please make sure that you have turned ON the Member and Portfolio Custom Post types from Porto >> Theme Options >> Member and Portfolio as showing below:
Regards, P-THEMES.
Hi,
Pre-sale questions …..
1. I only wish to use a theme with WPBakery Page Builder. Can you confirm Shop demos 1-33 use WP Bakery Page Builder and not Elementor?
2. Is the WPBakery Page Builder included the standard, normal plugin or do you use a customised version WPBakery Page Builder?
Thanks.
Hello, @bluesboy,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can use Shop Demo from 1 to 33 using WP Bakery Page Builder.
2. It is the normal version of the WP Bakery.
Regards, P-THEMES.
Excellent! Hope to buy soon. 
Hope so
Appears to be only be the category block that’s messed up in edit mode, all the other blocks are just fine.
Hello, @Patsphone951,
Can you please share your site URL so that I’ll cehck and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @Patsphone951,
I have just tested your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/mz83JkFV
, It must be the cache issue at your end nothing else, please try to clear your browser cache or check it on the fresh new browser.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
as i said, it happends during elementor editor mode which you couldn’t have produced by looking at my website, show me a screen shot on your own side of you in elementor mode.
Hello, @Patsphone951,
As on your request just Imported the same Elementor version Demo on my test site and here is the screenshot of the editor mode with Elementor and it is working fine: https://postimg.cc/xXKKJ1bM
.
Regards, P-THEMES.
Thats blank, couldn’t even tell if there is problems until you actually have content which is why i showed you your own demo content loaded screenshot with your built in content. not even your own demo fonts, pictures, nothing.
Hello, @Patsphone951,
I am sorry but I still not be able to understand your mean, I show you all the possible ways, and there is no such issue with the Theme, Please purchase the support extension now and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, Just wanna confirm that if you remove the feature of adding own prelaoder? We can enable the overlay feature but cant add our own preloader right?
Hello, @scriptfeedsdev,
That Preloaded has been set using Custom CSS and JS, It is not an image but the shapes made using CSS, so yes you can only turn it ON/OFF from Porto >> Theme Options >> General.
Regards, P-THEMES.
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