26686 comments found.
Hi, I know my support is expired, however, I truly hope you could help me on this matter.
A few months back I registered my purchase code with a localhost website. After that, I accidentally deleted the site and forgot to de-register the purchase code. (I can’t remember the url of the localhost site too).
Now I want to register the purchase code with my production site and it showed an error message as “Code is already registered for other domain”
Are there anyways where I can see which site was registered with so that I can replicate the site and de-register it?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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We got wrong issues on the restroress plugin. That happens only with the Bridge Theme. Restropress Card is working fine, but the view on the card after adding some items is not clean. On other Themes it workes fine. How can we solve the problem. Thanks!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Super work, is the theme support RTL Languages ?
Hi there,
Thank you for writing in. Yes, RTL is supported but it is not displayed in any demo site 
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I would like to request an addition to the next update.
My SEO writers are having trouble optimizing blog posts as the title of the page becomes the H1 and H2 of the page: https://prnt.sc/tshjdu
I would love the ability to be able to edit the h2 title as it will help with optimization. Thanks!
Hi there,
Thank you for the suggestion. As this option does not exist in our theme, You have to modify one of the template files. We suggest you make this modification via child theme – that way, the modification will work after the theme update and you will not change the parent theme file. First, you need to install a child theme just like any other theme (bridge-child.zip file can be found in the folder with the installation files that you downloaded from Themeforest) and activate it.
You have to connect to a server via FTP, download blog_single-loop.php file which is on the following path: wp-content/themes/bridge/templates/blog_single-loop.php Open it in your text editor, locate this piece of code:
https://monosnap.com/file/laxfMXqPDreQKzwMNLlzbMPkCmpFW1and change h2 to h1 You have to make this change on several locations (4) within the same file to make it work for all post formats:
Save the modified file and upload it via FTP into bridge-child folder on your server – the file path should be:
wp-content/themes/bridge-child/templates/blog_single-loop.php
Make sure that the child theme is activated and check your single posts.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I know it doesn’t exist, thats why i am requesting it for the next update
Hi there,
Thank you for your suggestion, it has for sure been notified. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I have purchased a theme license for my client website and I have customized his website on my development server. Now the website is ready to go live and while I’m migrating the website to the actual domain it is saying the theme license is already used on another domain which is my development server. How can I change it?
I need 1 more license for another client and if this is the case then I will not purchase a new theme license.
Please respond asap as I need to buy a new license today itself.
Looking forward to your response at the earliest
Thank you!
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need help with my 4th level menu. When you hover over 2nd level menu items both 3rd and 4th levels show. I read in the comments and it looks like 4th level is not supported but can be fixed with css. My support for Bridge has expired. If I renew my support would you be able to help me fix my 4th level menu?
Hi there, The theme does not support 4th level menu items by default but you can submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there, how can I see in which domain I have registered the bridge theme? I await your response thank you very much
Hi there,
You can read more about the registration module here where you will be able to see the purchase code which is registered on your website.
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Hi there, I have several domains with the bridge theme installed, they all tell me that the serial number is already activated in another tiny one, but in none is it, how can I know in which domain I have the serial number activated?
Hi there,
Please note that as per regular license you can only use one purchase for one domain.
You also can see on your admin panel in Qode dashboard the registration and the purchase code which has been activated. If you need to deregister a domain that is not active we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
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Hi Qode! Having some trouble with Visual Composer, but cant get it trough:
Fatal error: Uncaught Error: Call to undefined function filter_var() in ../wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php:94 Stack trace: #0 ../wp-content/plugins/js_composer/include/classes/shortcodes/core/class-vc-shortcodes-manager.php(177): WPBakeryShortCode->printIconStyles() #1../wp-includes/class-wp-hook.php(287): Vc_Shortcodes_Manager->buildShortcodesAssets('') #2 ../wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array) #3 ../wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 ../wp-admin/admin-header.php(125): do_action('admin_print_scr...') #5 ../wp-admin/edit-form-advanced.php(419): require_once('/home/b3dsoiga/...') #6 ../wp-admin/post.php(206): require('/home/b3dsoiga/...') #7 {main} thrown in ../wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php on line 94
Error shows up when trying to edit a page when visual composer plugin is active. Deactivating it works normal.
PHP 7.4.2 running on server… Can´t guess what could be the problem…
Anything will be helpfull. Thanks!
Hi there,
Thanks for writing in! Please check that you have updated the theme and its plugins according to our guidance here. Please check that you have updated Qode Core plugin.
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Thanks for the reply!
Using the last update 22.4 from July 24th, Bridge Core 2.3.9 and WPBakery 6.2.0. Can’t figure it out where the problem is. Server running PHP 7.4.2, Linux.
Everything else is running without problems, I can’t just edit pages or posts when the plugin WPBakery is active.
Same problem with Elementor:
Fatal error: Uncaught Error: Call to undefined function Elementor\Core\Editor\filter_var() in /home/b3dsoiga/b3ds.mx/wp-content/plugins/elementor/core/editor/editor.php:573 Stack trace: #0 /home/b3dsoiga/b3ds.mx/wp-includes/class-wp-hook.php(287): Elementor\Core\Editor\Editor->enqueue_scripts('') #1 /home/b3dsoiga/b3ds.mx/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array) #2 /home/b3dsoiga/b3ds.mx/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/b3dsoiga/b3ds.mx/wp-includes/script-loader.php(2294): do_action('wp_enqueue_scri...') #4 /home/b3dsoiga/b3ds.mx/wp-includes/class-wp-hook.php(287): wp_enqueue_scripts('') #5 /home/b3dsoiga/b3ds.mx/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array) #6 /home/b3dsoiga/b3ds.mx/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /home/b3dsoiga/b3ds.mx/wp-includes/general-template.php(2884): do_action('wp_head') #8 /home/b3dsoiga/b3ds.mx/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head() #9 in /home/b3dsoiga/b3ds.mx/wp-content/plugins/elementor/core/editor/editor.php on line 573
Hi there,
Could you please provide us with your website URL. Thanks.
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Sure! b3ds.mx
Updated to the last version from today and things are the same with the error.
Hi there,
Could you please send us a mail to helcpenter@qodeinteractive.com providing your purchase code in it and our theme will check this on your end.
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Hi Qode!
Send email last week (8/3/2020) with no response. Still waiting for a solution…
Thanks!
Hi there,
Could you please provide us your request ID, once checking we do see that in our earlier reply we did provide you with a spelling error when it comes to the email address, it is helpcenter@qodeinteractive.com, sorry about this and we do hope that this will be resolved as soon as possible.
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Thanks for the notice! Email forwarded…
Request #56961
Hi there,
Thank you, an agent has been assigned and will for sure check this on your end.
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Hi. I am trying to make adjustments to a website made with Bridge Theme a few years ago by someone else. I’m out of the support deadline. The problem I find is that you have the Contact Form 7 plugin installed, it is working well on the web, but it does not show up in Visual Composer, making it impossible for me to make design adjustments. Is there any possibility of solving this situation?
Hi there,
Within Bridge Options > Contact form 7 you do have an option to set your contact form style. As well you do have our Contact form shortcode which you can use to place the form to your pages.
On your left side admin panel you will see Contact where you can create your forms.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thanks for replying to my message. I know how to use Contact Form 7, I already used it with other themes. What I was trying to say is that on this site that I didn’t build but I have to make design adjustments, Contact Form 7 is already applied at the bottom of the home page. And it works fine. But when I enter to edit the Home with Visual Composer, the column inside the row where the Contact Form should be is not seen. It is a defined row with 2 columns but it only shows one, the one containing CF7 is missing. I know it’s weird, but it’s what’s happening. Unfortunately, I no longer have a purchase code to make inquiries through the Help Center.
Hi there,
Sorry, but we simply do need to mention every possible thing, as well as it was not clear what was missing. Thank you for the clarification. We can only guess from here, but possibly you are using an outdated version of the theme and its plugins. So please consider updating your theme to the latest version following this article here.
We hope this helped and you can always provide us with your website URL so we can check.
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Thanks again for replying. I will try to update the theme and plugins in use. Regards.
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I know my support is expired, everything has been working great since I bought the theme, but now when I go to portfolio and click on a project, it says ‘page not found’. I tried installing the theme on a test site and uploading the latest Bridge theme and when I create a new portfolio and try to view it, it appears the same thing. Here’s the page where I can view all projects, please click on any project: http://quorum-acoustics.com/proyectos/
Hope you can help me.
Hi there,
Please try to go to Settings > Permalinks and reset your permalinks. We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I now my support is expired, but I have an issue hiding the category name above the product page and this look a theme issue. I have marked “no” in Show Categories Above Title but still this name with link show up in product page, you can see it: https://onboards.co/electric-fat-bike-fat-wheels/
Any idea of the issue?
Hi there,
You can add this code to Qode Options > General > Custom CSS
.product-categories {
display: none;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, It seems the Qode Slider option has completely disappeared from my Wordpress menu. I have a slider that is working on my site that I want to update it but the only options I have are rev slider and layer slider. Is there a plugin I need to upload to get it back?
Hi there,
Could you please provide us with your website URL so we can check this on your end. Please check if you have Bridge Core plugin activated and that you have the latest version of your theme and its plugins. You can read more about the procedure here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi I’m using report sheet in a 1/2 column and it looks great on desktop but it’s not quite responsive on mobile, the visual composer columns are stacking but the content on the report sheet is indented, I’ve looked at the code and it appears this is the issue:
@media only screen and (max-width: 600px)
.qode-report-sheet .qode-rs-table .qode-rs-table-content .qode-rs-table-row .qode-rs-table-column-inner {
float: right;
width: 50%;
}
The problem is it should be width: 100% but when I put it in the custom css it doesn’t work, (I even tried to mark it as !important but it didn’t work either) how do I fix it?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. It seems you’re still using JQuery ver 1.11.1 which is known to have many vulnerabilities. Any plans to upgrade to the latest jquery libraries?
Hi there,
It seems that you have not updated the latest version, so please do that by following our guidance here.
As the latest version is 1.12.4 which is being loaded from WordPress.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi Team! I need an information: I have a website that uses your Bridge Template, but it’s not using Child Theme. I tried to set your child theme but when I update parent theme, as I suspected, Website changes, and almost all settings are overwrite. If I will purchase again your theme, There is possiiblity to update my website, have a child theme and parent theme, without losing today’s website? Thanks
Paolo
Hi there,
Thanks for writing in. Please read more about Child theme here. As well as you should not loose your content switching from parent theme to a child one. Please also read our article on how to update your theme and its plugins here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there, I have a horrible experience with your theme guys. how come switching from one theme to another can create so much problems? I uploaded your theme and your plugins and then it killed my wensite. I cannot even reach to my phpmyadmin. The people at godaddy said the problem is those plugins: Here are the plugins that are causing issues. aas-digg-digg-alternative colorful-text-widget display-categories-widget multiple-category-selection-widget social-media-icons and then they disabled them all and it gave even more errors and then they told me the theme is casuing problems. How on earth this can be possible? and why you don’t have a proper ticket support system on your website? this is such a redflag. In and every time I say submit a ticket anf it leads me to documentation. How on earth is this even allowed? where am i gonna leave my questions? carrying them to social media where everyone can see? i am really and really upset with this low quality.
Hi there,
We are sorry to hear this. However we do have our fully functioning helpcenter where you can submit a ticket without any issue. We have tried it and it works for sure. Please note that the plugin that you are mentioning is a 3rd party plugin which is not compatible with our theme and we cannot guaranty compatibility, anyway in order to be able to investigate this on your side please send us a mail and we will check, as installing the theme from our is working as a charm. We’d love to help you.
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Hello ! I wanted to use Bridge for a site after several months without using theme, but when I put the license it appears: “The code is already registered for another domain”. I cannot know where I entered code elsewhere. Is it possible to have information? Thank you in advance !
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, we get an issue with image with text hover visual composer component. Nope image is showing. This is the url: https://www.hotelnordik.com/hotel-andalo-con-centro-benessere/
can you help us in solving this?
Hi there,
Once we check we can see the images for sure. https://www.dropbox.com/s/71fglbev55w5gyp/Screenshot%202020-07-29%2014.58.50.png?dl=0Another thing that we have noticed as that you are using outdated version of the theme and its plugins so please follow our guidance on how to update your theme and its plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, on demo website I see about 500 demos, however, when I go to import in my Bridge Dashboard there is 300+. Why is this happening? Can not I get the other themes as well? The system tells me tha my theme is up to date, however I see that there are updates
Ahh, everything is perfectly described in documentation, already managed to update to the latest version and all themes appeared. Nevermind this comment. Great job with documentation and theme overall!
Hi there,
Glad you managed! 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi – A brilliant theme and support, highly recommended! Hopefully a simple modification to perfect my almost finished site: Is it possible for the quick links icon / button (event) to open the Side Area (via a link or JS adjustment) ? Many thanks in advance
Hi there,
Thank you for reaching us and we are glad you like our theme!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
