23251 comments found.
I would like to report a bug. It happens on Firefox.
The product archive (category) view does not display correctly:
https://i.imgur.com/YPMUmhG.pngI think it has to do with the filter. This also brings me to the question, when did this get updated? In the past there used to be a small square where you choose the filter?
Hello, @JohnS0N,
This is not a bug, but the design of that sidebar Filter is changed in the very latest version of the Theme, I have just checked your site on the very latest version of the FireFox browser at my end and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/kR38tdR5
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please stop translate the theme admin or let us switch it in English!
Your French translation as no sense at all, it’s not French it’s gibberish.
Section Skin Color > Section Couleur de la peau
Skin is computer term also in French.
Default Color Scale > Échelle de couleur par défaut de la section
Has no sense at all.
Remove Margin Bottom > Supprimer le fond de la marge “le fond” mean “the background” and not “bottom”
Bottom = Bas
Should be: Supprimer la marge du bas.
Remove Padding Top > Supprimer le rembourrage
Total gibberish. Rembourrage mean stuffing.
Again Padding is a computer term and should not be translated.
“Remove Padding Bottom” > “Supprimer le fond du rembourrage” mean in French “Remove the stuffing background”
“Remove Border” > “Supprimer la frontière” mean in French “Remove the borderland”
“Sticky Options” > “Options collantes” mean in French “Gluey Options”
And it the same with the front-end who is full of nonsense sentences.
So please stop using google translate and hire a professional computer translators or let us turn Porto in English in the admin.
And also please fix all the blurry text on the new admin look.
When I use Porto, I wonder if I should change my glasses. The dashboard is so blurry 
Like .vc_general.vc_ui-tabs-line .vc_ui-tabs-line-trigger { font-size: .8125rem; font-weight: 600; letter-spacing: -.05em; line-height: 1rem; padding: 1rem; border-radius: 0; }
To be readable should be: .vc_general.vc_ui-tabs-line .vc_ui-tabs-line-trigger { font-size: .8125rem; /* font-weight: 600; / / letter-spacing: -.05em; */ letter-spacing: 0.05em; line-height: 1rem; padding: 1rem; border-radius: 0; }
Best Regards Nexus
Hello, @NexusFred,
We really appreciate your time to write this comment and also your suggestion, but obviously there are different regions and all have their own language style and words, same as with French, the words you find useless maybe those words are useable and perfect for other French users from different regions, so this is not the concern and way to translate the Theme, let’s suppose, if we work with your suggestion and made the new language translation files with the Theme for you and if some other Customer asked the same thing like you (gibberish), then what should we do? Should we translate the Theme differently for every single Customer? No, it’s not possible, and nor this is the way…
Porto WordPress provides the functionality to translate every single string, so you have to translate every single string on your own and then place those translation files under wp-content/languages/themes and then you will not lose it and nor it will be overridden whenever you will update the Theme.
You can use the Loco Translate plugin as well for Translating the Theme in a single language.
And by default, this is not possible to set the language as English for WP Backend when the site language changes to any other language, this is the default functionality of the WP and its same with all the Themes, If you want to use your site Backend in a different language and the Frontend in a different language then you have to use any third-party plugin for it like WPML, furthermore you can ask from the WPML support on it.
That’s all and it makes sense now…
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I tried installing the porto theme but was unsuccessful. i tried to do it with two methods 1-filezila and 2-wordpress. is the theme having a problem? Thanks for your help
Hello, @ihocine,
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Im having trouble with Buddypress (using Youzer) and Geodirectory. Can you confirm that this theme is compatible with both?
Hello, @lalalua,
Porto WordPress is fully compaitable with:
BBPress:
https://bbpress.org/
&
BuddyPress:
https://buddypress.org/
&
GeoDirectory
https://wordpress.org/plugins/geodirectory/
Regards, P-THEMES.
I have submitted a support ticket with ID #98060 – its 2 days already with no response.
Hello, @adebowalepro,
Really sorry for the inconvenience, we are apologizing for that, Actually our support team was on yearly Eid Vocation and till yesterday and today they are back again that is the reason, there is some delay, hope you can understand and I have just confirmed from the support department and they said that they just replied your support ticket #98060, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
hi, how can i delete (or hide) the thumbnails from the checkout page v2? (i have open a ticket but i had not received any answer)
i’m sorry, i meant the cart page v2
Hello, @rossella76,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-cart .featured-box .shop_table td.product-thumbnail {
display: none !important;
}
.woocommerce-cart .shop_table.cart thead th.product-thumbnail {
display: none !important;
}
Regards, P-THEMES.
ok, thanks
and how can i hide or delete the thumbnails from the minicart “type text” in the header?
Hello, @rossella76,
Can you please share the screenshot of the section from where you want to remove the thumbnails so it will help me to understand your issue more clearly and I’ll be able to provide you the best possible solution for it.
Regards, P-THEMES.
Hi, is there a way to recover a license when the site has gone down and the domain name has changed?
Hello, @madetobeunique,
Please share the purchase code of the PDF file with us via our support system so that we will check/verify and reset the license for you and you will be able to use it again.
Regards, P-THEMES.
i have problem when i install demo content “Shop 1” for elemenator that make me bugs…. i need help pls!
Hello, @liav9931,
You have 2 issues on your site, the first one is SSL Certificate issue, Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
The second one: Elementor Page Builder version Import Demo: Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
thxx so much <3
Most Welcome!!!
how i translate the “red”
Hello, @liav9931,
Some words are Custom text and some are coming from Theme language files, so please contact us via our support system with your site WP Admin Login details so that we will check it on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi Guys Congratulations for the theme… It´s Great. Please Help with a short Custom CSS to change background and font color of product COUNTDOWN. Thanks
Hello, @unoserver,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color in the given Code as per your requirements.
.products .sale-product-daily-deal:before {
background: red !important;
}
.products .sale-product-daily-deal {
color: yellow !important;
}
.products .sale-product-daily-deal .daily-deal-title {
color: yellow !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks a lot… I´ll renwew my support.
Most Welcome!!!
is Quick buy option included in the theme !?
Hello, @swagcc,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no such option in the Theme for Quick Buy, but you can turn ON the Option to directly go to Cart page when Customer add to cart product from Shop Page.
Regards, P-THEMES.
Hi,I imported the blog module to the page, but the display is incomplete. I don’t understand why this is caused? thanks
Hello, @ericsheell,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site and please with your support ticket share the screenshot of the issue as well.
Regards, P-THEMES.
removed
Please add font changer for button.
Hello, @panhavisal,
You can change the Add to Cart button Font from Porto >> Theme Options >> Skin >> Shop as per your requirements.
Regards, P-THEMES.
Hey,
Since the last update, I’ve had Warning: Illegal string offset and Fatal error: Uncaught Error: Cannot use string offset as an array problems in functions files.
Is this from the theme or my PHP serverside? I just want to know before renewing teh support just for that.
Website is completly down after updating
Hello, @HustleLifeCo,
This seems to be the PHP version issue, Can you please check again by changing the PHP version and check back your site after removing the browser cache.
If the issue will not solve then please contact us via our support system with your site WP Admin and Cpanel/FTP Login details so that we will check and solve the issue for you on your site but after extending your support extension because your 6 months of support period is expired from 12/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
what is the size of the theme?
Hello, @lmisao,
First of all, thanks for showing your interest in Porto WordPress.
The Theme package size in 13MB.
Regards, P-THEMES.
How Much Website I Can Be Use The
Hello, @Prankishor,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hi!
How can I delete or change shop22_top_ads top banner? And how can I change the word “Search…” from top search box over the main home page. I’m using WPBakery and https://www.portotheme.com/wordpress/porto/shop22/
Thanks!
Hello, @bal93,
1. Please go to Porto >> Theme Options >> General >> HTML Block and remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
2. You have to change/translate it into the Theme language files as per your requirements.
You can follow this video as well:
https://youtu.be/z_X4mELtYDM
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/07/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do I remove the main page popup completely? https://snipboard.io/lPiA86.jpg
Hello, @mmbingo,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Having an issue with the demo themes. I’m trying to use the shop one but the layout is messed up. I noticed you said this could be a PHP issue, but i’m on PHP 7.4.7 … Which is above the 7.4 you mentioned.
bitnami@ip-172-26-0-173:~$ php—version PHP 7.4.7 (cli) (built: Jul 1 2020 08:08:45) ( NTS ) Copyright© The PHP Group Zend Engine v3.4.0, Copyright© Zend Technologies with Zend OPcache v7.4.7, Copyright©, by Zend Technologies
it’s trying to load images from http://sw-themes.com/porto_dummy/wp-content/uploads/2018/04/product-16-300x300.jpg and returning 404. That site is out of my control?
Also having issues with sourceMap. Its the same issues on all browsers on a clean install. You said in an earlier comment that you’re waiting for a new chrome version?
DevTools failed to load SourceMap: Could not load content for https://cognitiveshrooms.com/wp-content/themes/porto/js/bootstrap.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
If I can’t get this fixed soon, I need a refund, since this theme does not deliver what it promises. So many problems
Hello, @drabelo,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
If still the issue will not solve then contact us via our support system with your site WP Admin Login details so that we will check and Import the requested Demo for you on your site.
Regards, P-THEMES.
Hi
Just want to say that your theme is awesome. i need your help in something. i want to change between this to thiswhat i really want to do is just change to logo from left to right if there is another way to do it i would love to hear.
thank you so much
Hello, @artistastudiodesign,
Thanks for your love and appreciation for Porto WordPress Theme, If you are using Pre-built Header on your site from Porto >> Theme Options >> Header >> Header Type then this is not possible with pre-built header types and you have to use the Header Builder and create your own header as per your requirements and use it on your site:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
Regards, P-THEMES.
