1731 comments found.
Hello Native,
Today I ran the WP update 5.5. and now a lot of functionalities are not working properly. At this moment my website is not how it should be. What is Native going to do about this?
Hello Pvrvastgoedadvies!
Could you please get in touch with our team via ticket here and clarify the WP and FTP access details? We’ll check the issue and do our best to assist.
Best regards,
DFD Support Team
I cannot sing up with my purchase code…what’s going wrong here?
You are already a member so cannot register again http://prntscr.com/ty9v8d. Access with your email and pass you have created.
Best regards,
DFD Support Team
Thank you, just submitted a ticket
We cannot see your email, could you please resend it again?
Best regards,
DFD Support Team
Message was again successfully send. You received it now?
Still no emails (checked spam as well). Could you please send an email via Envato contact form directly https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
Just received a confirmation. And now?
We have got your email now. Please clarify the requested details.
Best regards,
DFD Support Team
Not compatible with the latest wordpress version 5.4.2
Hello Mhiriayman!
Current theme version is fully compatible with 5.4.2. Please make sure you are using the latest theme version.
In case you need any help or more details, please, create a ticket here.
Best regards,
DFD Support Team
I have imported demo no. 25th successfully but few functionality are not working:
1. Logo is updated in theme options but still the changes are not getting reflected on FE.
2. Style is missing for section below banner: https://prnt.sc/tug8vs
3. Appearance > Customize is getting stuck after clicking on any item in accordion.
Hello Rumapatel!
Could you please submit a ticket and clarify the WP access details? We’ll check the request.
Best regards,
DFD Support Team
Unable to register via http://nativewptheme.net/support/wp-login.php?action=register . I entered the purchase code and clicked on ‘Verify’ but didn’t receive any verification mail.
Could you please contact our team via Envato contact form?
Best regards,
DFD Support Team
Okay, done.
We have got your email and get back to you ASAP.
Best regards,
DFD Support Team
Hey, I haven’t received any update yet.
As we can see you have read our response http://prntscr.com/tvl1ad but haven’t emailed us back with the requested details.
Best regards,
DFD Support Team
Hey,
I have been rummaging around my inbox but can’t find this particular mail. 
There must be some glitch can you please email me the steps explicitly.
Check spam folder as well. We have requested for the purchase code (to register you on support forum), please send it via Envato contact form.
Best regards,
DFD Support Team
Sent a message again from Envato contact form.
Emailed you back.
Best regards,
DFD Support Team
Thank you. I am able to login and submit ticket now. Is there any way where I can check the ticket I submitted or it’ll be via email only.
You should get the email with the link to the ticket and temporary pass like this one http://prntscr.com/tvpkdh.
The response will be sent via email.
Best regards,
DFD Support Team
Hello, how can I disable image lazy loading on theme. I really need the images to load directly. It is causing some conflicts for me.
Hello Markovacreative!
Please check Theme Options > General Options > Lazy load.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hello, I would like to know if the components in native team can work with exclusively JQuery 3 and not JQuery 1.
Our security software has flagged JQuery 1 as a security vulnerability but upgradging to JQuery 3 breaks some components.
I would like to know if there is some kind of fix for this.
Thanks
Hello Markovacreative!
Could you please get in touch with our team via ticket here? We’ll check what can be done.
Best regards,
DFD Support Team
Hi, DFD Thanks for great theme.
Are you planning to discontinue this theme? As New updates seems very rare in last few months.
when new update will come?
Thanks in advance!
Hello Parag13!
Currently, we do not plan to make the discount for the theme. As for the update, our team currently working on it.
Best regards,
DFD Support Team
Hi, I`m facing issue on shop 1 design, check this screenshot https://ibb.co/2nSfmr9 . Please help me to fix this code error so we can use theme for eCommerce Store. Thank You.
Hello Usman676!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll clarify the link to the site and WP access details? We’ll check it for you.
Best regards,
DFD Support Team
After signup, it shows 404 page on login. Please send me support email so i can send and discuss issues.
You may also contact our team via Envato contact form.
Best regards,
DFD Support Team
Hi, Each time I try and upload and install it, I am getting a timed out error. I have tried different browsers and different time of day, can you please advise?
Hello Tldeclark!
Seems you have low server configurations and it causes your issue. Could you please submit a ticket on support forum and clarify the WP and FTP access details? We’ll be able to help you.
Best regards,
DFD Support Team
Thanks, the ‘sign up with purchase code’ is not working
Please contact our team via Envato contact form.
Best regards,
DFD Support Team
Hi Support,
I have a Native Theme malfunktion on www.forumd.org.
The problem is: I cant edit an article with administrator, it seems like no CSS configuration.
I hope you can fix it soon.
Thank you Luisha
I just bought this theme for my domain because the previous web developer used this theme for our website and left the company. When he was leaving he corrupted the backend page of wordpress and the frontend is working fine. How do I reinstall the theme I just purchased without losing the content of the front page?
Hello Roroglass!
You need to update the theme as the backend is broken because of the compatibility with updated Wordpress.
We have recoded theme and updated to new Envato rules so code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on themeforest you will find dfd-ronneby and dfd-ronneby_child. Theme should be installed as new theme if you have version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s Worpdpress peculiarity and we are not able to influence on it.
Please do not forget to make site’s backup before taking any steps.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
After the reinstallation, t I see this errors Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/glenlmtt/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2715
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/glenlmtt/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2719
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/glenlmtt/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3615
Please contact our team via this form and clarify the WP and FTP access details for checking. We’ll check and help you.
Best regards,
DFD Support Team
Im running DFD NativeVersion: 1.4.9 and some of internal page images suddenly disappeared. Could please assist in this matter? Thanks!
Hello Gzelasco!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll clarify the link to the site and WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hello!
We recently updated to the latest DFD-Native Theme.
However, we are getting 2 errors when the Theme is active:
1 – REST API Error Error: cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received (http_request_failed)
2 – Loopback error The loopback request to your site failed, this means features relying on them are not currently working as expected. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
We disabled all plugins but the issue persists. When we switch to a default theme like TwentyTwenty, the error is gone.
Are you aware of this issue, and how can we resolve it?
Thank you in advance.
Hello BritAngels!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll clarify the link to the site and WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hi,
I would like to know if your theme is compatible and tested with the PHP 7.4 version?
Thanks
Hello Marouane91!
We tested the theme with the php 7.4 and haven’t faced any issues so far.
Best regards,
DFD Support Team
Thank you!
Always welcome!
Best regards,
DFD Support Team
Hello. I get validation errors with contact form! I see that other people around here experienced the same. Can you help? I tried to log up to the support forum, I introduce my purchase number but nothing happens! Thank you.
Hello Alizecreation!
Most probable you have email sending disabled on server. Please contact server support and check it.
We’ll be glad to check it for you as well, please, submit a ticket here.
Best regards,
DFD Support Team
I tried with Contact Form 7 and it works! And I can’t sign up to your support. When trying to sign up with purchase code, I put my purchase code but nothing happens…
Please contact the support team for deeper checking.
Best regards,
DFD Support Team
Ok, but how can I contact the support team?
As mentioned in the first response you can create the ticket (link in first response) or via Envato contact form.
Best regards,
DFD Support Team
As mentioned in my first question, I cannot sign up to submit a ticket! 
I tried to sign up with my purchase code… but nothing happens!
We also forwarded the alternative solution to contact via Envato form, please check the ling in precious response.
Best regards,
DFD Support Team
ok done!
Already emailed you back.
Best regards,
DFD Support Team
Hi, We have two sites that are using the DFD Native theme with the WP Bakery Page Builder. Our WordPress admin section is broken and after a process of elimination, it seems that the issues has been caused by the theme and/or page builder. It seems like the CSS is broken in the backend, but the live sites are working fine. We have rolled back to a previous WordPress version but this has not fixed the issue. I’ve just looked at our account and I have noticed that our licence has expired for WP Bakery, do we need to re-purchase a licence and by doing so, will this provide support to fix the problem? Please could you advise on what steps we can take to resolve the issues. Many thanks, Tony
Thank you for your quick reply, I’ll take a look. Many thanks, Tony
Feel free to contact us if any assistance needed.
Best regards,
DFD Support Team
Thanks, so following the instructions via FTP. I’ve renamed the dfd-native folder in wp-content/themes.
Where do I find the new zip file to upload, will I need to repurchase the theme?
Many thanks,
Tony
There is no need to repurchase the theme. You can find the latest version in Downloads sections.
Best regards,
DFD Support Team
Thank you, I can’t find the theme in the downloads section of Theme Forest. Could it have been removed? Many thanks, Tony
As we can see you haven’t purchased the theme from this account, you need to login to one you have used for the purchase. If you have the copy of the purchase code, you can contact the support team directly via Envato contact form. The support team will be able to send you a copy of the theme.
Best regards,
DFD Support Team
Thank you for your help, I’ll check with our developer who set up the sites. Many thanks, Tony
Always welcome, Tony!
Best regards,
DFD Support Team
Hello
I am trying to put a hover effect to my icon list in the footer. I write the css code in ICON LIST -> CUSTOM CSS CLASS , but it does not show any effect.
www.bodana.se
Thanks
Hello Emilaz!
Please add custom code to Theme Options > General Options > Custom CSS/JS > Custom CSS.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi, thanks for the theme “native” it´s fantastic. I have one cuestion: how i install multilingual? Thanks in advance. Juan José Llanos
Hello Juan José Llanos!
As for the creating the multilingual site you have to use the translation plugin, e.g:
WPML – plugin documentation in Getting Started Guide here. Polylang – plugin documentation https://polylang.wordpress.com/documentation/ The translation within them is not automatic, you simply create a new page or copy the existing one and replace the content in another language. Within each plugin, you may create a separate menu for your English version and for example menu for the German version of the site.
Both of them are compatible with our theme. Please follow the documentation of the plugin you’ll be using.
Best regards,
DFD Support Team
Hi! I love the theme, I have a feature I’d like to request. I would love to be able to re-arrange he single blog post pages, so that the comment section comes before the related posts section. Is this something you can add without us having to mess with the PHP files? I really don’t want to do that.
Hello OutLoudStudio!
There is no such functionality in the theme. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll check what can be done?
Best regards,
DFD Support Team
Hi, I just tried but my item purchase code is producing an error.
Contact our team via Envato contact form.
Best regards,
DFD Support Team
Thank you! I’ve sent the message.
We have got your email and get back to you as soon as possible.
Best regards,
DFD Support Team
Hi guys. On the revolution slider, can I set the first slider’s main text as an H1 tag, and the other 2 sliders as H2?. Just asking. Because I definetly have to have one H1 tag per page and I wnat the tag to be at the top. Thanks.
Hello Alcesarlodelcesar!
Could you, please, submit a ticket here and clarify the link to the site and WP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hi – there is a small problem with the ‘Tabs’ module on a mobile phone.
If there is a lot of content in each tab, on a mobile phone when you click the next Tab, the Tab opens at the bottom of the content instead of the top – which means that mobile users need to scroll up to reach the start of the content on the new Tab.
For example: - Mobile user clicks Tab 1 - Scrolls through the content and reaches the bottom of Tab 1 - Clicks Tab 2 - Tab opens at the bottom of Tab 2 content and user needs to scroll up to see the start of Tab 2 content.
Is there a way to fix this as it is very annoying for users on mobile phones. Thanks!
Hello Martian-media!
The page is not scrolling when you click on the tab, it stays at the same place. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and send links to your tabs?
Best regards,
DFD Support Team
