1731 comments found.
I want a refund. I havent been able to use my site because this theme doesn’t update and has made my site broken!
Hello Jerryandtabatha!
We have already emailed you back. Please check our response.
Best regards,
DFD Support Team
Does Native work well with Elementor?
Hello HackerPress!
We haven’t tested the theme with the Elementor plugin so cannot share any information.
Best regards,
DFD Support Team
Buy your theme in due time but it has stopped working, the content of the library is not displayed, I need help since the pages that I had created with your theme have stopped working. I hope soon your answer, greetings
Hello Lusanlr!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll check the issue for you.
Best regards,
DFD Support Team
WORDPRESS 5.5 UPDATE WRECKED WEBSITE. Guys DFDdevelopment will sure work on this but give them some time. I have the same issue. Just use this plugin temporarily which fixed my website until they release new update:
Enable jQuery Migrate Helper plugin
Hello B-kreative!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll provide you with a fix.
Best regards,
DFD Support Team
Hello, my website images and animation are down after upgrading to wordpress 5.5.
currently i enabled Jquery migrate plugin to make it work, but for sure waiting for your latest update on your theme
Hello B-kreative!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll help you.
Best regards,
DFD Support Team
Im not able to register an account to submit a ticket.
Please, contact us via Envato contact form.
Best regards,
DFD Support Team
Hi, our site pentascope.nl is giving errors and not loading headers and images properly on several pages.
The errors seem to have to do with the Native theme and occured after recent updates. Please see: https://prnt.sc/u2uayr Can you tell me if this is theme related and we need to wait for a fix, or should I look for the cause somewhere else?
Thanks!
Hello Eigenwijsheid!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll help you.
Best regards, DFD Support Team
Thanks for replying, but we don’t have active support anymore for the theme. If needed, we will buy it, but if the cause is in incompatibility of the Native theme with wp 5.5, than I suppose we just need to wait. Could you please clarify on this? Thank you,
We have ready to use solution and ready to share it with you. We do not have restrictions in contacting the support team so you can create a ticket.
You may also contact our team via Envato contact form.
Best regards,
DFD Support Team
I have installed the Enable jQuery Migrate Helper plugin which has solved most of the issues with images not loading. We will wait for the theme update with the fix.
Sure, if it’s more convenient to you.
Best regards,
DFD Support Team
Header images no longer show either with that last wordpress update. We’re needing a fix asap. I have many sites affected here.
Hello Henryscat666!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll help you.
Best regards,
DFD Support Team
Hi there!
I have already read above about Wordpress 5.5 imminent update. Can I imagine that you will do the same with Woocommerce 4.4.1?
Thank you 
Hello Awi70!
We haven’t faced any compatibility issues with the Woocommerce. If there any issues at your end, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and we’ll be able to help you.
Best regards,
DFD Support Team
Hey Thank you for the quick response on fixing the issues with the WP 5.5 Update! Anyone out there who is experiencing issues please submit your ticket to support, they are really on it and came through for our company! They also are working diligently on the full update. Thanks Again for Everything!
Hello Motifsbydesign!
Thank you for your feedback!
Do not hesitate to contact us if any help needed.
Best regards,
DFD Support Team
I can’t seem to import demo to an existing website. I use variants of multiple demo to create new pages.
Hello Sajutp!
Please follow recommendations from this post: http://nativewptheme.net/support/first-steps/demo-content (WordPress Importer section). If our help is needed, please submit a ticket here: http://nativewptheme.net/support/support-ticket and we’ll be able to help you.
Best regards,
DFD Support Team
I am unable to click the button of specific demo. I just wanted to check if its a license issue. Should I be adding my license key somewhere? Similar to what avada is doing since last update
Please note, you need to use WordPress Importer if you already have any content on site. Seems you have updated the WordPress. Please contact our team via ticket and clarify the WP and FTP access details, we’ll fix the issue for you.
Best regards,
DFD Support Team
Realistically, you think an update that support to 5.5 will come out this week, else i will need to migrate to another. I cant raise ticket as my support has expired
We do not have restrictions to contact us, please, contact our support team. We are working on an update and going to release it this week.
Best regards,
DFD Support Team
Hey Guys, This theme is being wrecked by the WP 5.5 update. Please come up with a fix. On my site the portfolios are no longer posting or showing images correctly. Thanks.
Hello Motifsbydesign!
Our team is currently working on the update. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll fix it for you.
Best regards, DFD Support Team
Ticket Just Submitted with issues and access to the back end. Thank you for the prompt response!
We have got your email and get back to you as soon as possible.
Best regards,
DFD Support Team
I tried to sign up for a ticket but it wasn’t working. Something happened and my 404 page is no longer loading correctly. Please help. You can see it at deborahsedem.com/4
Hello OutLoudStudio!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll check it for you.
Best regards, DFD Support Team
When is the theme expected to be updated to deal with the Wordpress 5.5 issues? I’ve temporarily fixed my own site using the ‘Enable jQuery Migrate Helper’ plugin, but would rather have a clean and clear theme. And since this is a systemic issue, you may want to just address the fix publicly rather than require users to submit support tickets and hand over their website credentials, something I’m never, ever comfortable with as I’ve been burned before by an unscrupulous developer. Also, I don’t think the ‘Lost Password’ function on your support login is working—I submitted a reset request about an hour ago and still haven’t received anything.
Hello Tracypod!
As we can see the last email we got from you more than a year ago http://prntscr.com/u0dcu3. Please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
Wordpress 5.5 Not compatible
DFD Theme Extensions shortcodes fail
My support expaired but i bought your theme and my theme is not working!!!
Hello Sherlocktesla!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
Are you sure read my comment? My support has been expired.. My web page is not working…
I can see that you have no supported badge and can see that you have mentioned in the comment. Please contact our team and we’ll provide you with the instruction. We do not have restrictions in contacting our team.
ou may also contact our team via Envato contact form.
Best regards,
DFD Support Team
Hello HMFocus123!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
We need an update. Theme is NOT compatible with WP 5.5!
Hello Jerryandtabatha!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
I assume there is an update to this theme since a recent Wordpress update has occured. Where can I locate these files? I have the purchase code.
Thanks
Hello Robtho25122!
Could you please send an email via Envato contact form directly via https://themeforest.net/user/dfdevelopment#contact? We’ll provide you with the instructions. Please do not forget to send the purchase code.
Best regards,
DFD Support Team
hello I have to update the wordpress version 5.5. Will I need to make any changes to the code after updating? Will the site work? does the theme work with version 5.5? Thank you
Hello INTERDIGITALE!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
Hi, yes I have sent a ticket and also sent an email. With case opening number 407-641785. I look forward to receiving your feedback. Thank you
We have got your emails and get back to you as soon as possible.
Best regards,
DFD Support Team
I am trying to sign up with my purchase code to put a ticket and it is not excepting it my website is down this really bad
Hello Mlallas!
Could you please contact our team via Envato contact form?
Best regards,
DFD Support Team
My site is down every time I try to update the extension I keep getting this error message
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello Mlallas!
Could you please get in touch with our team via ticket here and clarify the WP and FTP access details? We’ll check the issue and do our best to assist.
Best regards,
DFD Support Team
how do I login to it
You can register with the theme’s purchase code http://prntscr.com/tyg577.
Best regards,
DFD Support Team
the purchase code is not working
As we can see you have already created a user http://prntscr.com/tyjbmy.
Best regards,
DFD Support Team
