1743 comments found.
Hey Thank you for the quick response on fixing the issues with the WP 5.5 Update! Anyone out there who is experiencing issues please submit your ticket to support, they are really on it and came through for our company! They also are working diligently on the full update. Thanks Again for Everything!
Hello Motifsbydesign!
Thank you for your feedback!
Do not hesitate to contact us if any help needed.
Best regards,
DFD Support Team
I can’t seem to import demo to an existing website. I use variants of multiple demo to create new pages.
Hello Sajutp!
Please follow recommendations from this post: http://nativewptheme.net/support/first-steps/demo-content (WordPress Importer section). If our help is needed, please submit a ticket here: http://nativewptheme.net/support/support-ticket and we’ll be able to help you.
Best regards,
DFD Support Team
I am unable to click the button of specific demo. I just wanted to check if its a license issue. Should I be adding my license key somewhere? Similar to what avada is doing since last update
Please note, you need to use WordPress Importer if you already have any content on site. Seems you have updated the WordPress. Please contact our team via ticket and clarify the WP and FTP access details, we’ll fix the issue for you.
Best regards,
DFD Support Team
Realistically, you think an update that support to 5.5 will come out this week, else i will need to migrate to another. I cant raise ticket as my support has expired
We do not have restrictions to contact us, please, contact our support team. We are working on an update and going to release it this week.
Best regards,
DFD Support Team
Hey Guys, This theme is being wrecked by the WP 5.5 update. Please come up with a fix. On my site the portfolios are no longer posting or showing images correctly. Thanks.
Hello Motifsbydesign!
Our team is currently working on the update. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll fix it for you.
Best regards, DFD Support Team
Ticket Just Submitted with issues and access to the back end. Thank you for the prompt response!
We have got your email and get back to you as soon as possible.
Best regards,
DFD Support Team
I tried to sign up for a ticket but it wasn’t working. Something happened and my 404 page is no longer loading correctly. Please help. You can see it at deborahsedem.com/4
Hello OutLoudStudio!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll check it for you.
Best regards, DFD Support Team
When is the theme expected to be updated to deal with the Wordpress 5.5 issues? I’ve temporarily fixed my own site using the ‘Enable jQuery Migrate Helper’ plugin, but would rather have a clean and clear theme. And since this is a systemic issue, you may want to just address the fix publicly rather than require users to submit support tickets and hand over their website credentials, something I’m never, ever comfortable with as I’ve been burned before by an unscrupulous developer. Also, I don’t think the ‘Lost Password’ function on your support login is working—I submitted a reset request about an hour ago and still haven’t received anything.
Hello Tracypod!
As we can see the last email we got from you more than a year ago http://prntscr.com/u0dcu3. Please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
Wordpress 5.5 Not compatible
DFD Theme Extensions shortcodes fail
My support expaired but i bought your theme and my theme is not working!!!
Hello Sherlocktesla!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
Are you sure read my comment? My support has been expired.. My web page is not working…
I can see that you have no supported badge and can see that you have mentioned in the comment. Please contact our team and we’ll provide you with the instruction. We do not have restrictions in contacting our team.
ou may also contact our team via Envato contact form.
Best regards,
DFD Support Team
Hello HMFocus123!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
We need an update. Theme is NOT compatible with WP 5.5!
Hello Jerryandtabatha!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
I assume there is an update to this theme since a recent Wordpress update has occured. Where can I locate these files? I have the purchase code.
Thanks
Hello Robtho25122!
Could you please send an email via Envato contact form directly via https://themeforest.net/user/dfdevelopment#contact? We’ll provide you with the instructions. Please do not forget to send the purchase code.
Best regards,
DFD Support Team
hello I have to update the wordpress version 5.5. Will I need to make any changes to the code after updating? Will the site work? does the theme work with version 5.5? Thank you
Hello INTERDIGITALE!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction?
Best regards,
DFD Support Team
Hi, yes I have sent a ticket and also sent an email. With case opening number 407-641785. I look forward to receiving your feedback. Thank you
We have got your emails and get back to you as soon as possible.
Best regards,
DFD Support Team
I am trying to sign up with my purchase code to put a ticket and it is not excepting it my website is down this really bad
Hello Mlallas!
Could you please contact our team via Envato contact form?
Best regards,
DFD Support Team
My site is down every time I try to update the extension I keep getting this error message
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello Mlallas!
Could you please get in touch with our team via ticket here and clarify the WP and FTP access details? We’ll check the issue and do our best to assist.
Best regards,
DFD Support Team
how do I login to it
You can register with the theme’s purchase code http://prntscr.com/tyg577.
Best regards,
DFD Support Team
the purchase code is not working
As we can see you have already created a user http://prntscr.com/tyjbmy.
Best regards,
DFD Support Team
Hello Native,
Today I ran the WP update 5.5. and now a lot of functionalities are not working properly. At this moment my website is not how it should be. What is Native going to do about this?
Hello Pvrvastgoedadvies!
Could you please get in touch with our team via ticket here and clarify the WP and FTP access details? We’ll check the issue and do our best to assist.
Best regards,
DFD Support Team
I cannot sing up with my purchase code…what’s going wrong here?
You are already a member so cannot register again http://prntscr.com/ty9v8d. Access with your email and pass you have created.
Best regards,
DFD Support Team
Thank you, just submitted a ticket
We cannot see your email, could you please resend it again?
Best regards,
DFD Support Team
Message was again successfully send. You received it now?
Still no emails (checked spam as well). Could you please send an email via Envato contact form directly https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
Just received a confirmation. And now?
We have got your email now. Please clarify the requested details.
Best regards,
DFD Support Team
Not compatible with the latest wordpress version 5.4.2
Hello Mhiriayman!
Current theme version is fully compatible with 5.4.2. Please make sure you are using the latest theme version.
In case you need any help or more details, please, create a ticket here.
Best regards,
DFD Support Team
I have imported demo no. 25th successfully but few functionality are not working:
1. Logo is updated in theme options but still the changes are not getting reflected on FE.
2. Style is missing for section below banner: https://prnt.sc/tug8vs
3. Appearance > Customize is getting stuck after clicking on any item in accordion.
Hello Rumapatel!
Could you please submit a ticket and clarify the WP access details? We’ll check the request.
Best regards,
DFD Support Team
Unable to register via http://nativewptheme.net/support/wp-login.php?action=register . I entered the purchase code and clicked on ‘Verify’ but didn’t receive any verification mail.
Could you please contact our team via Envato contact form?
Best regards,
DFD Support Team
Okay, done.
We have got your email and get back to you ASAP.
Best regards,
DFD Support Team
Hey, I haven’t received any update yet.
As we can see you have read our response http://prntscr.com/tvl1ad but haven’t emailed us back with the requested details.
Best regards,
DFD Support Team
Hey,
I have been rummaging around my inbox but can’t find this particular mail. 
There must be some glitch can you please email me the steps explicitly.
Check spam folder as well. We have requested for the purchase code (to register you on support forum), please send it via Envato contact form.
Best regards,
DFD Support Team
Sent a message again from Envato contact form.
Emailed you back.
Best regards,
DFD Support Team
Thank you. I am able to login and submit ticket now. Is there any way where I can check the ticket I submitted or it’ll be via email only.
You should get the email with the link to the ticket and temporary pass like this one http://prntscr.com/tvpkdh.
The response will be sent via email.
Best regards,
DFD Support Team
Hello, how can I disable image lazy loading on theme. I really need the images to load directly. It is causing some conflicts for me.
Hello Markovacreative!
Please check Theme Options > General Options > Lazy load.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hello, I would like to know if the components in native team can work with exclusively JQuery 3 and not JQuery 1.
Our security software has flagged JQuery 1 as a security vulnerability but upgradging to JQuery 3 breaks some components.
I would like to know if there is some kind of fix for this.
Thanks
Hello Markovacreative!
Could you please get in touch with our team via ticket here? We’ll check what can be done.
Best regards,
DFD Support Team
Hi, DFD Thanks for great theme.
Are you planning to discontinue this theme? As New updates seems very rare in last few months.
when new update will come?
Thanks in advance!
Hello Parag13!
Currently, we do not plan to make the discount for the theme. As for the update, our team currently working on it.
Best regards,
DFD Support Team
Hi, I`m facing issue on shop 1 design, check this screenshot https://ibb.co/2nSfmr9 . Please help me to fix this code error so we can use theme for eCommerce Store. Thank You.
Hello Usman676!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and we’ll clarify the link to the site and WP access details? We’ll check it for you.
Best regards,
DFD Support Team
After signup, it shows 404 page on login. Please send me support email so i can send and discuss issues.
You may also contact our team via Envato contact form.
Best regards,
DFD Support Team
Hi, Each time I try and upload and install it, I am getting a timed out error. I have tried different browsers and different time of day, can you please advise?
Hello Tldeclark!
Seems you have low server configurations and it causes your issue. Could you please submit a ticket on support forum and clarify the WP and FTP access details? We’ll be able to help you.
Best regards,
DFD Support Team
Thanks, the ‘sign up with purchase code’ is not working
Please contact our team via Envato contact form.
Best regards,
DFD Support Team
