657 comments found.
Hi~ I just downloaded your file burst 3.2 . Installed on my wordpress. But I can’t find Mikado Import. How to import demo ?? please help me
I activited all the plugin and I found Import menu. I choose Burst original and all , but process 0%. T____________T
please check my website. minudia.com
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Please kindly consider breathing a new lease of life into Burst Theme by making it compatible with Elementor Page Builder. As far as I am concern Burst Theme is still a masterpiece, but 5 years old now and things has moved on a bit, WPBakery Page Builder simply doesn’t cut it, so it’s only fitting that a timeless masterpiece like Burst gets a well deserved update with Elementor Page Builder. If you do, no doubt it will attract lots of new customers.
Hi there,
Thanks for writing in and thank you for your suggestion.
At the moment our theme is compatible with the WPBakery plugin which is more than enough to achieve anything you do see on our demo website. However, your suggestion has been noted and passed through.
Support
Mikado Portfolio part of
Qode Interactive
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Is it possible to combine the colourful-home theme with a menu from e.g burst 8 or burst 4?
Hi there,
Thanks for taking an interest! You can use the menu and have the settings for the menu set to suit your needs.
You can check our theme documentation here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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I have installed the theme, and plugins but the top slider on “Colorful Home” is not visible. When I go to the page it says it says “no slider found” in the LayerSlider ID field. Why is this happening?
Hi there,
Possibly your sliders did not import, so you can always import them manually.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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What did I potentially do wrong since they didn’t import automatically? Please advice and I will reinstall instead of going through a manual process.
Hi there,
It might be due to weak resources, but you really do not need to install and import the demo once again as everything is very well explained, And you can simply import the sliders that are missing. If you need any assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I would submit s request if it was possible to find a place to do it or an email address on your link.
I suddenly got two mobile menues (2x three horizontal lines on each side). How do I get rid of one of the menu elements?
I like the menu when the site is scaled down to mobile size and the menu is white with the three horizontal lines. How do I keep it this way even when the site is scaled up and the menu have turned into a transparent element? In other words, I want to keep the mobile menu even on full screen desktop.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Your link is for a help center with an FAQ and no email address and no obvious place to submit a ticket. You receive the questions here from hundreds of people because you hide the support options. If I knew how bad the customer service was I wouldn’t have paid for your theme. Please contact me on PM if you want to help.
Hi there,
We have provided you with a link to an article that explains in detail on how to submit a ticket. Our help center is working unconditionally so you can create your account and submit a request anytime.
Please do that and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Can you possibly do that any harder? Reading instructors, download license certificate & purchase codes, register accounts, and now I’m waiting to get the email that lets me activate the account. I have not got the email and I have checked the spam folder. And there are no “resend” button. Surprise. It just say “Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.”. It’s probably easier to hack into a bank than getting support from you guys.
Ah, of course. Your verification email software only send emails to gmail accounts. Great move for doing this even harder. Now I’m finally through, just spent half a day on this.
Hi there,
Sorry, but we do see that our agent has responded so for any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I’ve purchased the theme long time ago and I’m a happy customer.
Unfortunately I’ve been running into some issues lately. I’m using split screen with several pages. I have some extra pages that do not appear in the split screen but can be accessed through the menu. Recently when I click on a item in the menu it doesn’t open the page. I only see the preloaded running and it never stops.
Please help.
Hi there,
Could you please provide us with your website URL so we can check this on your end?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks for the reply.
The website is: www.kenkkappers.nl
Hi there,
Once we test this on our end we do not have this issue at all. However, bear in mind that you need to add all interactive elements, like links and forms to one side of the split slider. On the right side, you can add images and regular text.
Also, you can navigate to Mikado Options -> General -> set Page-Transition to No Animation. In addition, you can enable the Page Loading Effect option below, to have a similar loading effect:
After that clear the browser cache and check your pages.
So please try with that.
Support
Mikado Portfolio part of
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Thanks a lot. Turning off the animation was the trick.
Hi there,
Glad to hear this!
Support
Mikado Portfolio part of
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Hi I have issue with Mikado Core plugin, wordpress send me message down bellow;
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Mikado Core.
First, visit your website (https://jungiancoachingschool.com/) and check for any visible issues. Next, visit the page where the error was caught (https://jungiancoachingschool.com/wp-admin/post.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://jungiancoachingschool.com/wp-login.php?action=enter_recovery_mode&rm_token=c9TuiTLkoeUDhrAmeUP69o&rm_key=jDu1ioZO6XaTW0wvc98NsUTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.4.1 Current theme: Burst (version 3.2) Current plugin: Mikado Core (version 2.0) PHP version 7.4.11
Error Details
An error of type E_COMPILE_ERROR was caused in line 12 of the file /home/elearn26/public_html/wp-content/plugins/mikado-core/load.php. Error message: require_once(): Failed opening required ’/home/elearn26/public_html/wp-content/plugins/mikado-core/post-types/portfolio/shortcodes/portfolio-slider.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)
Hi there,
Thanks for writing in!
As we can see our support team has managed to help you as well as this has been corrected, so we hope this is resolved now and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Help center solved my problem thank you so much
Hi there,
Glad we could help!
Support
Mikado Portfolio part of
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Are you planning to update the theme to php v. 7.4?
Hi there,
Thanks for writing in! Our theme was updated on October 22nd and it is compatible with the latest version of WordPress and PHP version as well.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hi great theme, i love the animation you have here: https://nippyshare.com/v/509d5e where the mobile phones move and slide off the page,
and the underneath section animation All the pieces fall into place with Burst- where the pencil, ruler etc move into place, is this effect on any of the demos? if not can this be achieved using the theme funcitionality, what plugin or shortcode is being used to create this movement? thanks for advice
Hi there,
Thanks for taking an interest! We could not access your screenshot, however, we assume you refer to this page https://burst.qodeinteractive.com/landing/. It is our landing page which is for sure included. We do have our Image fusion shortcode which you can use for this purpose.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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hey thanks, just checking out a few themes, looks great, nice job, thanks for speedy reply
Hi there,
Thank you we are glad you like it!
Do not hesitate to ask for any additional quesitons you have.
Support
Mikado Portfolio part of
Qode Interactive
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does this theme get updates? last update was at 8 November 19
Hi there,
Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. Also, we have checked this with our team and the update will be released today probably. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hi
One of my client likes your preview page:
https://preview.themeforest.net/item/burst-a-bold-and-vibrant-wordpress-theme/full_screen_preview/13137984?_ga=2.133492110.1240818429.1602923246-707388927.1597221570Would we get this also with the theme… or can we get the HTML of the above page.
Thank & Regards
Hi there,
Thanks for taking an interest! Burst theme is our WordPress theme, and if you import the demo content you will get access to all the pages and settings that you can see on our demo website. Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi there. Can you let me know when the fix for the jQuery errors ”/wp-content/themes/burst/js/default.js: jQuery.fn.load() is deprecated” and
“themes/burst/mkdinc/admin/skins/mikado/assets/js/mkdf-ui/mkdf-ui.js: jQuery.fn.load() is deprecated” that are being shown by ‘Enable jQuery Migrate Helper’ plugin will be released. Thanks.
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Support
Mikado Portfolio part of
Qode Interactive
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Good day Mikado VerticalSlider in house 6, does not work correctly in chrome in 50% of cases, but always works in IE. Testing took place on 10 different devices, different architectures, and different browser builds. Unfortunately, the bug is not correlated in any way. But it needs to be fixed.
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I like the theme and would like to buy it. I see you have problems. Is the site updated?
Hi there,
Our theme works perfectly well with the latest WP version. If some issues should occur on your installation for any reason, our support agents will be happy to help you resolve them.
Let us know if you have any additional questions!
Support
Mikado Portfolio part of
Qode Interactive
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I purchased this theme two years ago. I believe on August 15, 2018. There are some issues with the site that we built and my programmers are saying I need to latest version of Burst. For whatever reason I cannot find in my Envato account when the purchase was made. Can I get the update? Or do I need to pay for the theme again? Thanks!
Hi there,
Thanks for writing in! In your Envato account, you do always have the latest version of the theme available to download so you can perform theme update according to our guidance here.
We hope this helped.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Guys! Do you have plans to release an update for this theme? We see it’s not compatible with the newest wordpress and we’re having issues with it with plugins like Yoast SEO.
Hi there,
Thank you for reaching us!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you need any assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am using your bust theme for www.flotality.co.uk and the portfolio section seems to have been removed from the theme on your last update?! Meaning I have pages that have now been lost. please could you advise? Why has this disappeared?
Hi there,
Once we check we do see that you are still using an outdated version of the theme. Yours is 2.1 and the latest released is 3.1 and Mikado Core plugin to 2.0
So please update your theme and its plugins according to our guidance here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’m having problems with the wpbakery page builder. it’s not showing everything. can this be edited using elementor page builder? I know my support ended but i think its a major problem with your theme. Also there is no update since 8 November 19 which is problem.
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions. Also the theme comes with WPBakery and at the moment it is not compatible with Elementor.
Support
Mikado Portfolio part of
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Hi,
I’m trying to import the demo content but when clicking at “Mikado Setting” thre’s not an “import” option as shown in instructions. Can you help me?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. I love the theme but I’m struggling to do something that is normally really simple! I have full screen menu set, which is great. However, the logo (in the header when full screen menu is CLOSED) is stuck in the centre. I want the Hamburger (to activate full screen menu ) in the left corner (which it is, so that’s great) and the logoi in the right hand corner (which it is NOT). I can’t seen to move it from the centre of the screen. Any tips?
Thanks
Gareth
I have these settings the Header Section of Mikado Settings:
Header in Grid – No Header Type – Fixed Minimal Menu Position – Right Center Logo – No
The individual pages do not have anything set for custom menus. Thanks!
Hi there,
Within Burst theme you do only have this Minimal header appearance where the logo is in the middle.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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In menu structure, I drag the menu items in the order I would like them to appear in my navigation. Once I hit Save Menu, the order of the menu items is scrabbled. How do I get them to stay in the order I want?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Having issue connecting Instagram. I’m getting this error
error_type “OAuthException” code 400 error_message “Invalid scope field(s): basic”
Can you help?
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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