547 comments found.
Hello Author:
I’m using the Portfolio List on my Main Home, and the Portfolio Category Text only appears when an image is hovered, like shown on this capture:
https://prntscr.com/tz6llfIs there a way to make visible all Portfolio Categories Texts since the beginning without the need to hover on each image? Thanks.
Hi there,
Thanks for writing in! Within our Portfolio list settings you do have an option to change the COntent Layout > Item Style, if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is there a way to have a second main filter on the shop? I would like to have the Categories filter, but also a Brand or Vendor filter. Would that be possible?
Hi there,
Thanks for taking an interest! You can see our filter that is available here https://biagiotti.qodeinteractive.com/product-category/moisturizing/Also if you want to extend the filter behavior possible you could use some 3rd party plugin for this purpose, please note that we have not tested these plugins with our theme and cannot guaranty theme compatibility.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Can you please tell me how I can import the demo slides? The tutorials you provide are just for importing slides in general.
Hi there,
You can always import them manually.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
My Problem is, the WordPress Box is deleted, I can not deregistred my theme.
The new Box has not worked, in the theme was a problem with WooCommerce plugin. The Guys from Readboxes Hafe deleted my box and have make a new one. I have installed the theme new and my key is not working.
Can we have a new key, or can you deregistered my theme ?
Thank you berry much for your help.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am trying to login into your help center and it doesn’t work. Getting a server error.
Hi there,
Our help center is working, checking it now we could access it without any issue, possible there were some minor interruptions so please try it out once again.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I have been trying to install the demo for 3 days now. Always stuck on 4% or 44% or 98%. What is the issue?? I can’t even submit a support ticket.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Finally got it installed thanks to the Qode youtube videos..
Hi there,
Glad you managed! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! Does this theme let use any plugin to make a multivendor marketplace?
Hi there,
Thanks for taking an interest! Unfortunately our Biagiotti theme is not multivendor and we cannot guaranty any usage of 3rd party plugin as they simply has not been tested with our theme! Thanks for understanding and do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi ! Pre-sale question, Is it possible to display 4 or 5 columnes of products + left sidebar on the shop ?
Thanks,
Hi there,
Thanks for taking an interest! You can set up to 6 columns within the product list with or without sidebar. So it is for sure possible.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Where are the custom Elementor widget files stored in the theme file system?
Hi there,
The widgets are registered in our Biagiotti Core plugin and if you need any assistance with this and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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hola buenas tardes es la primera vez que quiero comprar un tema de wordpress, antes de hacerlo quisiera saber si el tema que compro al momento de cargarlo en wordpress pasa igual como la versión demo? ya ques solo quiero remplazar texto, imágenes y tal vez algunos colores. gracias
Hi there,
Thanks for taking an interest! Once you install the theme you do have an option to import the demo content which will give you access to all the pages and settings that you can see on our demo website. That way you can customize it to your needs and replace it with your content.
You can check our theme documentation for more info.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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I need support for something and I ahve contact u via support chat, can you kindly respond? ticket no# 54097
Hi there,
Thank you for submitting a request. Please note that our support response time is within 24h and we are sure you will get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have a problem customizing the theme Biagiotti how to make the site header look like on the demo version? Basket icons, wishlist.menus I also have a problem with the menu, in the theme settings I change the menu options, but the changes do not take effect, And I have error in Biagiotti Options “Choose header type” and “Choose Header Type to Customize” changes do not take effect, also entries in the blog section do not appear.
Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I purchased the theme and i got purchase code also. My files got infected with malware. So i removed theme including database. Now i got a issue with purchase code for re installing theme, It is showing the purchase code already registered. I am using the theme for single domain only. Please re activate for www.karigarstore.in.. if you want i will share purchase code here.thank you
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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aI have done things at your qode help center 2days ago..i have given my submitted my purchase code, site url and admin credentials too..but still i didn’t get any response from there..please look into that once..
Hi there,
Once we check we do see that our agent has responded to your request and if you have any additional questions please continue the conversation with our support agent.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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aI just bought your theme, I have two problems, how do I enable WPBakery front end editor? it’s disabled, second where I can change the color of the theme?
Hi there,
Please read our article about enabling the frontend editor.
As for the colors you do have our Biaggioti Options > General > First Main Color which will affect the color scheme but do note that some of our shortcodes as well have color options which you can edit.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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WPBakery work now, but “First Main Color” doesn’t change anything at all, I tried it, for that I’m asking.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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aHello, I just want to know how to turn off the schema tags and hide the pricing on the search snippet?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I need few supports from you.
1.) How to perform the XML import for EVERYTHING, including revslider, products. Your guide just shows how to import biagiotti.xml, the revslider does not have xml, how to import?
2.) If i need your team to help me with the demo import, can we do it using teamviewer? Please list down the full procedures.
3.) My hosting provider says below is my limit, how can I work around this for an demo import? Is there a way for FTP import instead?
php_value upload_max_filesize 64M php_value post_max_size 64M php_value memory_limit 128M php_value 60 php_value max_input_time 60
I’m writing here yet again as your help-centre is NON-RESPONSIVE after nearly 24 hours, I hope you’ll understand.
Hi there,
1. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
However if the sliders are missing you can always import them manually
2. We do have our support help center and our support team will be happy to help, however, TeamViewer is not an option, unfortunately, but our team will do their best to help you with any issues you encounter.
3. There is no FTP import but you can perform XML import as we said above.
Anyway, if you do encounter issues you can always turn to our support team that will be happy to help!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need few supports from you.
1.) How to perform the XML import for EVERYTHING, including revslider, products. Your guide just shows how to import biagiotti.xml, the revslider does not have xml, how to import?
2.) If i need your team to help me with the demo import, can we do it using teamviewer? Please list down the full procedures.
3.) My hosting provider says below is my limit, how can I work around this for an demo import? Is there a way for FTP import instead?
php_value upload_max_filesize 64M php_value post_max_size 64M php_value memory_limit 128M php_value 60 php_value max_input_time 60
I’m writing here yet again as your help-centre is NON-RESPONSIVE after nearly 24 hours, I hope you’ll understand.
Hi there,
1. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
However if the sliders are missing you can always import them manually
2. We do have our support help center and our support team will be happy to help, however, TeamViewer is not an option, unfortunately, but our team will do their best to help you with any issues you encounter.
3. There is no FTP import but you can perform XML import as we said above.
Anyway, if you do encounter issues you can always turn to our support team that will be happy to help also you can always provide us with your ticket ID so we can check, as we could not find any request by your Envato username!
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, can you show me the FULL STEPS on how to import the theme via XML as i cannot import via biagiotti import? I’m writing here as there are no response on your help centre.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help. Please note that our support teams response time is within 24h if not sooner and we are sure you will get an answer as soon as possible.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, The support page of Qode Interactive is not working properly. I have bought the template Biagiotty- Beauty and Cosmetics Shop and I can no longer connect one of my gallery page with my Instagram account. I have this error message:
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Can you help?
Hi there,
Thanks for writing in.
Once we check we could access our help center without any issue. So please try it once again. you should know that you do need to register an account in order to be able to submit a request
Please note that regarding Instagram, the Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin https://wordpress.org/plugins/instagram-feed/ to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Yes I used the suggested plugin and everything is okay now. Thanks.
Hi there,
Glad we could help! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Instagram on your demo website seems working fine now, so how can i update the same on my website? it still show OAuthException error while connecting.
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin https://wordpress.org/plugins/instagram-feed/ to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
