26721 comments found.
hi, I would like to remove the header but I can’t find the possibility to remove it anywhere, what should I do?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI there, my WordPress reported the following error cased by RevSliderFunctions::get_addition()
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Slider Revolution.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.4.2 Current theme: Bridge (version 22.4) Current plugin: Slider Revolution (version 6.2.17) PHP version 7.2.31
Error Details
An error of type E_ERROR was caused in line 15 of the file /home/chantelcohen/public_html/dev.chantelcohen.com/wp-content/plugins/revslider/admin/views/modals-copyright.php. Error message: Uncaught Error: Call to undefined method RevSliderFunctions::get_addition() in /home/chantelcohen/public_html/dev.chantelcohen.com/wp-content/plugins/revslider/admin/views/modals-copyright.php:15 Stack trace: #0 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(242): require_once() #1 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-includes/class-wp-hook.php(287): RevSliderShortcodeWizard::enqueue_files(’’) #2 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(’’, Array) #3 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-admin/admin-footer.php(78): do_action(‘admin_footer’, ’’) #5 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-admin/admin.php(290): require_once(’/home/chantelco…’) #6 /home/chantelcohen/public_html/dev.chante
can you please help.
Also the slider on the home page loads with a huge delay see http://dev.chantelcohen.com/ you will need password devphase. THe backend dashboard is virtually unuable, so slow….
Marek
Hi there,
We would kindly ask you to check your resources as this is a major fact that can impact in your theme performance.
Also please note that we haven’t overwritten Rev Slider template files in our theme, so the issue is probably not theme related. You can activate default WP theme under Appearance -> Themes – if the error persists with default WP theme then it’s not theme related.
If the issue persist could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will have a closer look on your end as this is not a common issue that we have encountered.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Theme BRIDGE bought 2018-09-03
Reviewing, I observed that I had to register my theme (I had never seen it), but I have not been able to activate the theme bridge, when I try it answers me:
“Code is already registered for other domain”
The invoice does not say anything about it.
Questions:
1. How do I solve it?
2. How can I know which url my theme is linked to?
Thank you and I look forward to your response
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. The license only can be activated in one web? Or I can use the same license for different webs? Thank you.
Hi there,
Thanks for writing in! You can read more about the regular licence.
One purchase code is for one domain only.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, is it possible to find out on wich page is one liscence activated. i canot locate on wich domain is my liscence activated. Thank you for the help.
Hi there,
You can read more about it here.
If you need help with the deregistartion of the theme, we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I purchased theme a while back and never used it for any project but I played around with it on a local machine. I registered the local address dev.bridge.com for the theme and now I don’t have my old computer. I installed the theme on my new computer local server with the same local address but the theme doesn’t allow me to register. It is aking me to deregister the other address.
How do I deregister?
Also wha is the support website for this theme? https://qode.ticksy.com/ does not accepts new tickets
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I believe there is a bug in the css file for font awesome 5.
font awesome 5 icon names that contain two words seperated with two hyphens and the second hyphen is followed by ‘fa’ are not being displayed. for example, in the supplied css (version 5.12.0) the css for these two icons (fa-shipping-fast, fa-pen-fancy) is being injected with another ’.fa5’ right before the last hyphen ’.fa5.fa-shipping.fa5-fast’ should be ’.fa5.fa-shipping-fast’ and ’.fa5.fa-pen.fa5-fancy’ should be ’.fa5.fa-pen-fancy’
the issue is actually with any icon css that contains ‘-fa’
this issue is present is the following 11 icons..just search for ”.fa5-fa”
.fa5.fa.fa5-facebook:before{content:"\f09a"}
.fa5.fa.fa5-facebook-f:before{content:"\f39e"}
.fa5.fa.fa5-facebook-messenger:before{content:"\f39f"}
.fa5.fa.fa5-facebook-square:before{content:"\f082"}
.fa5.fa.fa5-fan:before{content:"\f863"}
.fa5.fa.fa5-fantasy-flight-games:before{content:"\f6dc"}
.fa5.fa.fa5-fast-backward:before{content:"\f049"}
.fa5.fa.fa5-fast-forward:before{content:"\f050"}
.fa5.fa.fa5-fax:before{content:"\f1ac"}
.fa5.fa-pen.fa5-fancy:before{content:"\f5ac"}
.fa5.fa-shipping.fa5-fast:before{content:"\f48b"}
Hi there,
Please check that you have updated the theme and its plugins to the latest version. You can follow our guidance here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
yes, i do have the latest version. the css bug still exists. i just overwrote the font awesome 5 css with the child theme. just wanted to give you a heads up about the issue thank you
Hi there,
Thanks for notifying us and it will for sure be fixed in the next theme update.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I love your theme. Thank you for creating this.
I gotta problem with yoga demo. I’ve tried many demo but this things never happened. When I installed yoga demo site, the menu didn’t work on PC browser. If I click any menu word, it goes white. No contents. If I click any menu on my mobile, then it’s ok. Can you tell me how can I solve this problem? Also, I would like to change the icon color. How can I do it?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello. your theme look amaizing. please, tell me if gravity forms plugin is included as bundled part of your theme? thanks.
Hi there,
Thanks for taking an interest! Bridge is compatible with Contact Form 7 plugin, as well as with Gravity forms, however it is not included within the theme.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Im tried change the favicon through qode option>general>favicon, but it still appear wordpress logo instead of what i upload~ Please help! Thanks
Hi there,
In Appearance > Customize > Site Identity you will find the field to upload your favicon image.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
im trying to import a backup xml, thru user – import – aishaenterprisesinc.wordpress.2019-07-15.xml but it says PAGE NOT FOUND , please help
Hi there,
Could you please explain a bit more what you did export and what you are trying to import, if you are talking about restoring the theme from a backup you can read more about it here as well as this article might help here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I was trying to install “Demo 40” all contents file as you can see screen shot. But it can’t work even for 8 hrs… it’s still only “24% loading”.. and stopped. Would you help me to install properly?
Please see this screen shot. https://prnt.sc/tur8p1
Hi there, If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I followed your comment. Now…my website is destroyed as you can see https://prnt.sc/tv4tjs Please help me…
Hi there,
Please activate WPBakery plugin and try to check once again. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Qode team,
We need help with a responsive issue. When you are on the cart with products on mobile devices (Portrait mode) the container getting out of the screen. Could you please provide a css code to fix it. (Also happening on Bridge demo store)
Thanks in advance.
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I can’t update the plugin LayerSlider. It asks me for the license number to be able to update. What I can do?
Hi there,
Please note that LayerSlider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, would it be possible to change the font colour or border colour for a specific heading on the main menu items without changing the font colour or border colour for the rest of the menu items?
Hi there,
Well this could be achieved with some CSS code, as within our Global options you do affect all the menu items. You can target the ID of a specific menu item and make the changes you wish.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I would like to change from my current theme which uses the WP Bakery builder to Bridge. Would this be a complicated change? In the long run I would like to change to Elementor for all my website. Are there any conversion plugins or patches that would help me do this? Also, I have many blog posts that are formatted with WP Bakery, would the change deformat them all? Thank you in advance.
Hi there,
Thanks for taking an interest! Unfortunately, it’s not easy to change the theme for another one and to keep the similar appearance. Your content won’t be lost because it’s kept in a database, but each theme comes with its own options, predefined styling, elements and features. We do not recommend doing this because it will take a lot of time and effort to apply necessary settings and fix all the issues to get desired final look. If you still decide to do it at some point, make sure to create full site backup first.
For more info, check this and other online articles:
http://www.wpbeginner.com/beginners-guide/what-happens-when-you-switch-your-wordpress-theme/Also please read our article about the differences between Elementor and WPBakery. so if you would wish to switch to another page builder plugin then if the native import did come with WPBakery, you will have the WPBakery content imported, and if you wish to switch to Elementor you all the shortcodes could be used, but you will have to build your content with this plugin.
Thanks for understanding and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your quick reply!
I want to change the site’s design completely, so that isn’t a problem, my only concern is if the content (i.e. blog posts) would deformat completely, as they are built with WPBakery.
That being said, are all your demos compatible with WPBakery? If that were the case I would consider keeping WPBakery and avoid the hassle.
Thank you again.
Hi there,
As we mentioned earlier if you import our demo content your existing one will remain, however we do really recommend you to make a backup of your website prior to that, just in case. If you import our Elementor demo your content with WPBakery will be available still, however if you wish to edit your new pages these you will need to do with Elementor, as the content from our demo is imported with Elementor content.
Also we have mentioned that you can have both plugins active however we do not recommend this.
Your old content will not be deformated if you keep the both plugins active, but if you wish to use Elementor then you will need to build your content from scratch as the 2 page builders have different shortcodes and behaviour.
We hope this is clear now.
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Hi!
https://bridge320.qodeinteractive.com/I want to go back to the previous slider that was there from the beginning. How do i do this without losing everything else I did on the page like content etc.
Provide me plz instructions if i want to do it myself next time also
Hi there,
Thank you for reaching us!
You can always import the sliders manually, please follow the instructions from our tutorial here. If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, i have use the license to build a website, but the website can’t work any more, so i want to buid a new website, when i enter the same license, it says that the license has been taken, how can i cancel the last website license? please help.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I am doing a brand new install of the theme. Everything works fine until I have to activate Elementor and Qode Listing plugin. When I activate both I immediately get a critical error on the site and I can no longer access the WP dashboard. I received an email that detailed the following:
Error Details
An error of type E_ERROR was caused in line 54 of the file /home/XXXXXX/public_html/XXXXXX.com/wp-content/plugins/qode-listing/modules/shortcodes/listing-package/elementor-listing-package.php. Error message: Uncaught Error: Call to undefined function QodeListing\Lib\ElementorShortcodes\qode_listing_get_listing_packages() in /home/XXXXXX/public_html/XXXXXX.com/wp-content/plugins/qode-listing/modules/shortcodes/listing-package/elementor-listing-package.php:54 Stack trace: #0 /home/XXXXXX/public_html/XXXXXX.com/wp-content/plugins/qode-listing/modules/shortcodes/listing-package/elementor-listing-package.php(14): QodeListing\Lib\ElementorShortcodes\QodeListingElementorListingPackage->setPackages() #1 /home/XXXXXX/public_html/XXXXXX.com/wp-content/plugins/qode-listing/modules/shortcodes/listing-package/elementor-listing-package.php(123): QodeListing\Lib\ElementorShortcodes\QodeListingElementorListingPackage->__construct() #2 /home/XXXXXX/public_html/XXXXXX.com/wp-content/plugins/qode-listing/helpers.php(146): include_once(’/home/XXXXXX…’) #3 /home/XXXXXX/public_html/XXXXXX.com/wp-includes/class-wp-hook.php(287): qode_listing_include_elementor_course_shortcodes(’’) #4 /home/XXXXXX
Any help on how to move forward would be greatly appreciate it. Trying to install Elementor Listing Demo
Thanks in advance!
Hi there,
Could you please double check it you have the latest version of the theme and its plugin. You can read more about how to update the theme and its plugins.
So please check if you have updated the Bridge Core plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks! I have submitted a ticket now.
Like I mentioned it is a brand new install. I just downloaded the zip file from Envato and installed it. Latest version of WP, Theme 22.5, and the plugins you included in the latest zip file.
HI there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
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