26686 comments found.
Having trouble getting Theme Options saved. For instance, I changing the footer background image or uploading a logo to the “Light” header, it shows it uploaded and I save it, but when I refresh, the changes did not get saved and do not appear on front end. All software is completely up to date. I cannot figure out the issue.
Hi there,
Thanks for writing in! Please rad our article that might help here.
If you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi! I a few Bridge theme licences. Today looking througe extensions on my customer’s website, I did notice a WooCommerce extension called WooCommerce Phone Number Required, which I didn’t installed, and is linked to a mature website. See screenshot https://snipboard.io/5YfAFW.jpg I did deactivate the plugin as of now. I did some research on the web, did chat with WooCommerce support and this is not part of their extensions. Looks like it was a 3rd party’s extension and may be no longer available. Can you confirm if it was an extension included in theme files? Because if not, somebody did access the ftp or website to upload this extension…. Thanks Dany
Hi there,
Thanks for writing in! This is not included with our theme, so it must have been installed on your end. You can simply deactivate it and delete it. As well as we have an article about how to protect your website here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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love your theme, been using it for lots of my clients. So i have a weird question. I got lost in multiple purchases for my clients. Is there anyway to see license code of the theme inside of wordpress platform? I always register it so maybe there is the way i can see it?
Hi there,
Thanks for writing in! You can read more about it here.
If you need to deregister a theme we kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
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Hi QODE, great theme! I would like to buy a third license. I really enjoyed working with your theme. This time I have to create a website for a restaurant that also makes home delivery. Do you have a demo for a restaurant that includes e-commerce and supports the Bakery editor? Thank you very much for your work and support! Arianna
Hi there,
Thanks for taking an interest! You can check our demo website for all our demos that you do have as well filter the search for restaurant. Pur Bridge theme is for sure WooCommerce compatible so on any demo you will be able to have a e-commerce. And when it comes to WPBakery plugin you should know that we do have certain demos that are built with WPBakery and certain are built with Elementor, you can choose from either one of them to customize your site, our theme is compatible with both plugins and it is just a matter of Native import, if a demo is made with eEementor the native import will come with Elementor demo and the other way around.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good Theme
Hi there,
Thank you very much, we are glad you like it!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, I would like to remove the header but I can’t find the possibility to remove it anywhere, what should I do?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI there, my WordPress reported the following error cased by RevSliderFunctions::get_addition()
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Slider Revolution.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.4.2 Current theme: Bridge (version 22.4) Current plugin: Slider Revolution (version 6.2.17) PHP version 7.2.31
Error Details
An error of type E_ERROR was caused in line 15 of the file /home/chantelcohen/public_html/dev.chantelcohen.com/wp-content/plugins/revslider/admin/views/modals-copyright.php. Error message: Uncaught Error: Call to undefined method RevSliderFunctions::get_addition() in /home/chantelcohen/public_html/dev.chantelcohen.com/wp-content/plugins/revslider/admin/views/modals-copyright.php:15 Stack trace: #0 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(242): require_once() #1 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-includes/class-wp-hook.php(287): RevSliderShortcodeWizard::enqueue_files(’’) #2 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(’’, Array) #3 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-admin/admin-footer.php(78): do_action(‘admin_footer’, ’’) #5 /home/chantelcohen/public_html/dev.chantelcohen.com/wp-admin/admin.php(290): require_once(’/home/chantelco…’) #6 /home/chantelcohen/public_html/dev.chante
can you please help.
Also the slider on the home page loads with a huge delay see http://dev.chantelcohen.com/ you will need password devphase. THe backend dashboard is virtually unuable, so slow….
Marek
Hi there,
We would kindly ask you to check your resources as this is a major fact that can impact in your theme performance.
Also please note that we haven’t overwritten Rev Slider template files in our theme, so the issue is probably not theme related. You can activate default WP theme under Appearance -> Themes – if the error persists with default WP theme then it’s not theme related.
If the issue persist could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will have a closer look on your end as this is not a common issue that we have encountered.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Theme BRIDGE bought 2018-09-03
Reviewing, I observed that I had to register my theme (I had never seen it), but I have not been able to activate the theme bridge, when I try it answers me:
“Code is already registered for other domain”
The invoice does not say anything about it.
Questions:
1. How do I solve it?
2. How can I know which url my theme is linked to?
Thank you and I look forward to your response
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. The license only can be activated in one web? Or I can use the same license for different webs? Thank you.
Hi there,
Thanks for writing in! You can read more about the regular licence.
One purchase code is for one domain only.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, is it possible to find out on wich page is one liscence activated. i canot locate on wich domain is my liscence activated. Thank you for the help.
Hi there,
You can read more about it here.
If you need help with the deregistartion of the theme, we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I purchased theme a while back and never used it for any project but I played around with it on a local machine. I registered the local address dev.bridge.com for the theme and now I don’t have my old computer. I installed the theme on my new computer local server with the same local address but the theme doesn’t allow me to register. It is aking me to deregister the other address.
How do I deregister?
Also wha is the support website for this theme? https://qode.ticksy.com/ does not accepts new tickets
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I believe there is a bug in the css file for font awesome 5.
font awesome 5 icon names that contain two words seperated with two hyphens and the second hyphen is followed by ‘fa’ are not being displayed. for example, in the supplied css (version 5.12.0) the css for these two icons (fa-shipping-fast, fa-pen-fancy) is being injected with another ’.fa5’ right before the last hyphen ’.fa5.fa-shipping.fa5-fast’ should be ’.fa5.fa-shipping-fast’ and ’.fa5.fa-pen.fa5-fancy’ should be ’.fa5.fa-pen-fancy’
the issue is actually with any icon css that contains ‘-fa’
this issue is present is the following 11 icons..just search for ”.fa5-fa”
.fa5.fa.fa5-facebook:before{content:"\f09a"}
.fa5.fa.fa5-facebook-f:before{content:"\f39e"}
.fa5.fa.fa5-facebook-messenger:before{content:"\f39f"}
.fa5.fa.fa5-facebook-square:before{content:"\f082"}
.fa5.fa.fa5-fan:before{content:"\f863"}
.fa5.fa.fa5-fantasy-flight-games:before{content:"\f6dc"}
.fa5.fa.fa5-fast-backward:before{content:"\f049"}
.fa5.fa.fa5-fast-forward:before{content:"\f050"}
.fa5.fa.fa5-fax:before{content:"\f1ac"}
.fa5.fa-pen.fa5-fancy:before{content:"\f5ac"}
.fa5.fa-shipping.fa5-fast:before{content:"\f48b"}
Hi there,
Please check that you have updated the theme and its plugins to the latest version. You can follow our guidance here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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yes, i do have the latest version. the css bug still exists. i just overwrote the font awesome 5 css with the child theme. just wanted to give you a heads up about the issue thank you
Hi there,
Thanks for notifying us and it will for sure be fixed in the next theme update.
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Hi, I love your theme. Thank you for creating this.
I gotta problem with yoga demo. I’ve tried many demo but this things never happened. When I installed yoga demo site, the menu didn’t work on PC browser. If I click any menu word, it goes white. No contents. If I click any menu on my mobile, then it’s ok. Can you tell me how can I solve this problem? Also, I would like to change the icon color. How can I do it?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello. your theme look amaizing. please, tell me if gravity forms plugin is included as bundled part of your theme? thanks.
Hi there,
Thanks for taking an interest! Bridge is compatible with Contact Form 7 plugin, as well as with Gravity forms, however it is not included within the theme.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Im tried change the favicon through qode option>general>favicon, but it still appear wordpress logo instead of what i upload~ Please help! Thanks
Hi there,
In Appearance > Customize > Site Identity you will find the field to upload your favicon image.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
im trying to import a backup xml, thru user – import – aishaenterprisesinc.wordpress.2019-07-15.xml but it says PAGE NOT FOUND , please help
Hi there,
Could you please explain a bit more what you did export and what you are trying to import, if you are talking about restoring the theme from a backup you can read more about it here as well as this article might help here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I was trying to install “Demo 40” all contents file as you can see screen shot. But it can’t work even for 8 hrs… it’s still only “24% loading”.. and stopped. Would you help me to install properly?
Please see this screen shot. https://prnt.sc/tur8p1
Hi there, If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I followed your comment. Now…my website is destroyed as you can see https://prnt.sc/tv4tjs Please help me…
Hi there,
Please activate WPBakery plugin and try to check once again. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Qode team,
We need help with a responsive issue. When you are on the cart with products on mobile devices (Portrait mode) the container getting out of the screen. Could you please provide a css code to fix it. (Also happening on Bridge demo store)
Thanks in advance.
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I can’t update the plugin LayerSlider. It asks me for the license number to be able to update. What I can do?
Hi there,
Please note that LayerSlider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
