23241 comments found.
Hello, I have same problem how XIXDesignz. After last theme upgrade is filter in product archive out of side (ios 13). Have you any resolve? Thanks
Hello, @mirek211,
I have tested it in deep and finds the same issue as you reported, The Filters on Shop/Category Archive Pages Sidebar on Mobile (IOS) is not working fine, I am forwarding this issue to the development department for testing it in deep and try to solve it with the upcoming updates of the Theme. So, please be patience that that and we are sorry for the inconvenience at this time.
Regards, P-THEMES.
hi….The problem with ios still persists. Even after updating theme. Chrome still has a shifted view.
Hello, @mirek211,
This issue has been resolved with our last update of the Theme, I have personally tested it on my Iphone and also the customers faced this issue with their Iphone devices also confirmed the issue has been resolved now.
Please delete the Porto Functionality plugin and again Install it from Appearance >> Install Plugins and then try to check the site on any other Iphone device on a fresh new browser or after removing the browser cache, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, I am interested to buy this theme, but I want to know if it is good for what I want to use it for. I am looking to make a presentation website in wordpress, but I also want to have a “buy now’ section in the main menu. I also want to point out that I want to sell digital goods that need to be downloaded and online services. Is your theme suitable for me?
Hello, @azod211,
First of all, thanks for showing your interest in Porto WordPress. 
Yes, you can use the Store Demo on your site as Main Demo and also Imported any Demo any page on your site using Porto Studio Functionality.
You can check all are pre built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
And you can read more about Porto Studio here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Thanks for the quick answear! Do I have to pay for the demos or are they included in the porto multifunctional theme?
Hello, @azod211,
All Demos are included in the Theme Package, you can Import any Demo on your site as per your requirements:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Thanks again! One more question before I buy. Can I sell digital products with any theme?
Hello, @azod211,
Yes, you can, please read the official document on Digital Products by WooCommerce:
https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Regards, P-THEMES.
Hi I want to use your theme. but not just for 1 website. Can’t we use it for more than one website when we buy it? or do you have a package like this?
Hello, @emelkrml,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we do not have such package, you can contact Envato for it, by default you can only use the single license of the Theme on a single site/domain. If you want to use the same Theme on 10 differents sites then you have to purchase the 10 different licenses of the Theme, This is Envato Policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, can u assist to update the domain from dbigidea.com to mrhaudio.com?
Hello, @certong,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hey, thank you so much
Most Welcome!!!
Hi, I need to install Polish language in the template. I downloaded files from previous comments but the translation is not working.
solved
Sound’s Good!!!
Hi, what is the hook to insert the custom block after header menu(we are using header builder type menu)? Before main content starts. Thank you.
Hello, @ekkljs,
No need to use any Hook, If you simply want to set that Custom Block Globally, then copy that Block Shortcodes and paste under Porto >> Theme Options >> General >> HTML Block at any section as per your requirements, it will work for you.
Regards, P-THEMES.
OK. But I want to control to show the custom block by enabling/disabling from block editor. Please tell me the hook. Thank you.
Hello, @ekkljs,
I am sorry but there is no such pre-built hook for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Ok. When I put a test block into Content Top area, it breaks layout. I supposed that test block should be under header menu but it is overlayed on header menu when the page is home. Can you fix it?
Hello, @ekkljs,
Can you please contact us via our support system with your site WP Admin Login details and with screenshots of the issue so that our experts will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, in the demo “https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/electronics/” is it possible to change the header image dynamic? meaning if i click the dress category it will change
Hello, @webtech9,
First of all, thanks for showing your interest in Porto WordPress.
That Banner is the Global Banner for Shop/Category Archive Pages, If you want to change that Banner with any other Banner when changing the Category, then you have to create new Banners and edit the particular Category on which you want that Banner to show and simply use Category Options to show that Banner as simple as that so yes you can do it.
Regards, P-THEMES.
I want to reinstall porto-theme.What should I do?
Hello, @fenghuizhuo,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
When I go to this website: https://developers.facebook.com/tools/debug/ and put my website name then below warning is shown
Provided og:image URL, //sw-themes.com/porto_dummy/wp-content/uploads/images/logo_black.png was not a valid URL
So where do I need to change this og:image link that is referring to probably dummy link? Thanks
Hello, @Sohail_Ch,
You have to finds and remove it in the files:
wp-content/themes/porto/inc/admin/theme_options/default_options.php
wp-content/themes/porto/inc/admin/theme_options/settings.phpRegards, P-THEMES.
Hi, where can I change the color of the FAQ? The current color is Primary Color but I need another one just for this component (porto faqs).
Regards
Hello, @retroregalos,
You have to change it using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, and you can change the color in the given code as per your requirements.
.porto-faqs section.toggle.active > label {
background-color: green !important;
border-left-color: orange !important;
color: white !important;
}
.porto-faqs section.toggle label {
background-color: green !important;
border-left-color: orange !important;
color: yellow !important;
}
Regards, P-THEMES.
Hi,
I just installed Demo Shop34 and the slider is not working. It says: Installed But Not Activated, Requires Update Update cannot be done. Please tell me what to do to fix this.
Thank you!
Hello, @justbamby,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site manually from WP-Dashboard >> Plugins, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
That worked. Thank you!
You’re Welcome!!!
I have enabled my site for google and I have seen that in some parts of the descriptions of my site there are no spaces and it really looks bad, here an example between the author and date, this has not happened to me with other themes and I use very few plugins, will they correct it at some point ?, do you have any option to correct this.
=(
It seems that Porto is not thinking about SEO, I sincerely hope you can invest more in this area as it is extremely important for all its users.
Hello, @gersonalmonte,
This is not the Theme issue and nor our Theme has any influence on it, This is purely related to SEO and you code that you have added for enabling Google on your site, Please recheck that code with your developer or Google developers and ask to solve this issue for you or you can try with Yoast SEO plugin as well as it is fully compaitable with Porto WordPress Theme.
Regards, P-THEMES.
I purchased this theme in 2018 and I have been using it since then.
Today I disabled Revolution Slider just to run a speed test with Google’s PageSpeed Insights Tool (which confirmed that the slider is negatively impacting the score given by Google).
Anyway, when I wanted to enable the Revolution Slider plugin back, it turns out I cannot and here is why:
- there is no option to enable Revolution Slider, instead it tells me that it requires update
- in order to update this plugin, I am informed that I have to ‘register’ the theme.
- when I go to the theme registration window, I input the purchase code I got when purchasing the theme and I get this error: “Sorry, it could not connect to the Porto API server. Please try again later.”
Now, I feel a bit lost here, hence my contacting you for suggestions. I am not sure I understood correctly, but I thought I would get access to future updates when I purchased the theme in 2018. Is Porto API Server error connected to the fact that I no longer have customer support active ? Should I purchase I new customer support package in order to be able to register Porto ? Thank you
Hello, @mishki,
This is because you are using the old version of the Theme, First of all, you have to update the Theme and then try to activate the Theme again, I am sure you will not finds this issue anymore.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And regarding plugins update, please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear support,
Thank you for getting back to me. Unfortunately, there seems to be a misunderstanding and I will explain what I mean: -You said the issue I am encountering is caused by me using an “old version of the theme”. -I am using version 5.4.2. According to the Changelog (https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399), version 5.4.2 of Porto was released on July 29th 2020. On August 8th, when you replied to my question, version 5.4.2 of Porto was the latest version. -Conclusion: It is therefore impossible that my theme could not be registered through the wp-admin interface due to the fact that it was old, given that it was the latest version already. In any case, I tried again today and it could be activated. It looks like it was only a temporary “software glitch” on your side. I am surprised by your “diagnostic” though…
Lastly, regarding your request to renew support, I would like to restate what I mentioned in my initial message: I did not post a request to get free help from you, I posted a question regarding whether the option to have the theme registered expired once the support expired or whether the option to keep the theme “registered” is ongoing after the support expires.
Thank you for having taken the time to reply.
Hello, @mishki,
Sound’s Good!!!, that your issue has been resolved, It may be was due to the cache or because of any restriction from server end which was not able to connect your site with our internal server at that time, and also registration is for lifetime, but support is necessary to get help on issues you face, this is Envato Policy you may wish to confirm from them as well.
Regards, P-THEMES.
please reply my ticket no 98561 is very urgent
Hello, @faraz1990,
We have replied your support ticket, please check your ticket reply and reply to your support ticket accordingly.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey there, I need help with product zoom in option. Whenever i enable product zoom in option from Products zoom tab, It zooms out on image instead of zooming in. Looking forward to your assistance
Hello, @rushi99,
This must be because of your image sizes, you have to upload the larger Image resolutions and then try, I am sure you will not finds this issue anymore and if yes then contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
What is the ideal pixles for the image ? and where is the database of this theme stored?
Hello, @rushi99,
The default size of the Images WooCommerce suggests are:
Shop/Category Archive Pages: 300×300 Single Product Pages: 600×600
And you can change/set it from Appearance >> Customize >> WooCommerce >> Product Images as showing below:
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Please reset my purchase code with many thanks
Hello, @gg263,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hello, I changed my domain? how to inactive my previous domain, and use the new domain？
Hello, @gg263,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
If you please, my question is: When I buy this Theme and then I want to use one of the Demos, is there another price for these Demos .. I mean, when I buy the Theme , do I have to pay another amount to use the Demos? The second question: Can I use more than one Demos? The third question: Can I merge more than one Demos in order to get a site that contains things from the first Demos and others from the second Demos? The fourth question: I have no experience … I want to know what are the things that I must buy in order to start in e-commerce, such as I bought this Theme and booked a hosting and reserved a domain … What should I do other than that? Thank you
Hello, @wasaad100,
First of all, thanks for showing your interest in Porto WordPress.
1. No, you only have to pay for the Theme and you will get all the Demo’s access, you can Import any Demo on your site any time as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
2. At single site you can only Import the single Demo at the single Time, Furthermore, you can use Porto Studio Functionality and Import any of the Demo any page on your site at any time as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
3. Yes, you can, While Importing any new Demo on your site having content in it, then you have an option: ”Override existing contents”, If you checked it (YES) then it will override all the previous content you have on your site like Posts, Products, Pages, etc.. and vice versa: https://postimg.cc/p9yqzmMP
4. Nothing more, Store Functionality is provided by the Theme and WooCommerce plugin and it is already included in the Theme package.
Regards, P-THEMES.
Hi.
Can you please see ticket #98360 as your support has marked it as resolved, however it is not.
While I understand that you are busy with support requests and that many are for repeated issues, some of us take the time to diagnose first before asking for help.
In our case, after trying to diagnose the issue ourselves, we even escalated to 2 teams of advanced support from the host with them taking the time to verify they could replicate the issue, despite also following the steps from your “solution” ((14) Unable to change color settings or Setting from Theme Options – Cache Problem) PRIOR to contacting you. When we, your paying customers, spend a few hours without success to try to diagnose/fix, and then receive a subsequent reply 3 days later that is a canned response based upon your support just reading the subject line, it is honestly infuriating to say the least.
Please ask your support team to actually read the support request in full, not just the title.
Regards
Hello, @bluestarpeter,
Here is your site and it has activated server CDN as well: https://postimg.cc/GTzrYn21
, You have activated 24 plugins on your site and most of them are the third-party plugins: https://postimg.cc/7GFKqKy8
, Your site in Customizer: https://postimg.cc/xkw0SSq0
and Your site in normal view: https://postimg.cc/Z92rt0rC
.
Shop Page in Customizer: https://postimg.cc/JHqxLMrv
.
Shop Page in Incognito: https://postimg.cc/w13C0bFg
.
That is what your issue is, that Layouts not applying on Shop/Category pages, and for you, I have tested the same thing on my test site just to make it sure that this is not our Theme issue and it is working perfectly fine at my end on my test site you can check it too here:
http://hubdatasolutions.com/pearl/porto/global/shop/
And we have replied to your Support Ticket as showing in this screenshot: https://postimg.cc/1V5C4fjs
.
So deactivate all the third party plugins from your site, and remove and deactivate all sorts of server cache and if you did any Customization in the Core Theme files then remove it as well and finally save changes again and check back your site, Hope this will solve your issue and if not then try to test the Theme on any other server on a fresh new WP, I am sure you will not finds this issue as this is not the Theme issue, otherwise, it must have to appear on my test site and all the other customer’s sites as well.
And also it’s my humble request please do not talk about support tickets here, as this is the platform only used for presale questions and small queries, so always be patience, once your support ticket will be resolved you will always get the reply of your support ticket. Thanks for your understanding.
Regards, P-THEMES.
Hi, Can you reset my licence please? Because I won’t use it the first time.I want to retry. Thanks
Oh,I found it.Don’t reset my licence.Thanks
Hello, @fenghuizhuo,
Sound’s Good!!! That you resolved your issue by yourself…
You are the best
Regards, P-THEMES.
