371 comments found.
Hello Edge-Theme,
I have a general question: I have a license for WPBakery Plugin, in my case i can take WPBakery Updates. But my question: If i update the WPBakery Plugin, will it work with the Player X Theme or it can be a problem maybe? Like now, your theme is not updatet since 1 year, for that reason i ask you.
I dont know how big the update effect on the theme is.
Thank you 
Hi there,
Thanks for writing in! You can for sure update the plugin it will not have an impact in the theme performance.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Themes
I have a question about Cart in Mobile. Normally in the Browser (Desktop) you will also see the Cart on the top of the Website, so the user can click quickly to go to the cart.
But in mobile i cant see nowhere the cart widget. I was contacted from a customer, that he cant find the Cart where he was added the product for buying. Then i told him that i have added a Link in the Menu for Cart. But its not user-friendly.
How can i add the Cart in Mobile?
I check the Documentation, Your demo, but it seems you have forget that. Usually every Webshop have the Widget also in Mobile.
See images:
https://ibb.co/89XqgSwhttps://ibb.co/z4m2xZd
Thank you
Hi there,
In Appearance > Widgets > Mobile Header Widget Area you will be able to add your cart widget.
You can read more about it here We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Themes,
what a shame! Next time i will search the documentation better. Its well documented. But thank you a lot for your time, you provide always help which I also really appreciate
Thank you
Hi there,
Glad we could help and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I try to connect the instagram account but… {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}. I find ina post that: UPDATE The remaining Instagram Legacy API permission (“Basic Permission”) was disabled on June 29, 2020. As of June 29, third-party apps no longer have access to the Legacy API. To avoid disruption of service to your app and business, developers previously using the Legacy API should instead rely on Instagram Basic Display API and Instagram Graph API . Please request approval for required permissions through the App Review process.
Legacy API user identifier available on Basic Display API until September 30, 2020 To assist with migration, we have temporarily made the unique user identifier from the Legacy API – ig_id – available on Basic Display API. However, the ig_id field will be deprecated on Basic Display API on September 30, 2020, so please ensure you are using other fields (e.g. the Facebook “id” field) or your own unique identifier for your users. See our developer documentation here to learn more.
User Token Generator If you’re only using the Legacy API to generate tokens in order to display your Instagram Feed on a personal website, you can use the Instagram Basic Display API’s User Token Generator to continue generating tokens. The User Token Generator does not require App Review, but it will only work for your owned Instagram accounts (i.e. accounts for which you know the login credentials). Refer to the developer documentation here to learn more. If you’re using the Legacy API to display multiple accounts on your website, then you must apply for permissions to Instagram Basic Display API via App Review. If you’re using the Legacy API for any other use case, you must apply for permissions on the Instagram Graph API platform via App Review.
More Tips For more guidance on getting through our App Review process, please see this blog post . For more tips and tools, check out our App Review Rejection Results Guide , Common App Review Rejection Reasons and Developer Tools page . We also encourage you to leverage the Facebook Developer Community Forum – it’s a tremendously helpful resource for communicating and connecting with developers across the world.
Hi there,
Thanks for writing in! Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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why i can’t re active my theme playerx say :Code is already registered for other domain. please help me.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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it fixed! Thanks you!
Hi there,
Glad we could help!
Support
Edge Portfolio part of
Qode Interactive
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Hello there @Edge-Themes
I wanted to ask you, if the Title in the page can be hidden. https://ibb.co/DLfmW6n
I am searching and trying everything, but maybe i missed something. I can not create Ticket anymore, support is expired. If you can answer, i would be very thankful to you.
Hi there,
You can hide the title by adding this code to Appearance >> Customize >> Additional CSS: .edgtf-title-holder.edgtf-standard-type .edgtf-page-title { display: none; }
Support
Edge Portfolio part of
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Hello and thank you for helping, it works fine, but if you dont mind, i dont want to hide it on every page, just on specific. I found the solution, to hide it on a specific page, then the WPBakery Plugin have the function, to add CSS code. But since so many updates, the old WPBakery plugin is bugged, i can not paste the code there, it seems like the window is blocked. Can you check it? See image please!
https://ibb.co/RCkrXMpThank you for every help
Hi again,
If your WPBakery is not working like it should, feel free to send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Ok, i will do so. Thank you very much for the possibility
You’re welcome
Support
Edge Portfolio part of
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Hi, seems wordpress had been updated to 5.5 now, is there any theme planned for updates?
Hi there,
Thanks for writing in. Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
However we have tested our theme with the latest version of WordPress and we can confirm that it is compatible.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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I am very interested in this topic but first I was wondering if it has support for battle royale game championships?
Hi there,
Thanks for taking an interest!
Team and player pages are fully customisable and you will be able to edit it to suit your needs for sure but on every match you do have Team one and Team two, which if filled will create the opponents.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I recently purchased your theme. I’m having trouble with few things
1- the client slider’s background is not showing on the slider as in the demo https://imgur.com/a/a5BVMxc 2- I’m trying to use the portfolio slider. Copied the exact code from the portfolio list page but the images are showing in vertical orientation not in square grid as in the original page https://imgur.com/a/hAX1e2iPlease guide me how to fix these.. you can view the live website here : http://esportsacademypk.com/dummy/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi can i know how to do change the match listing? When i click edit, I only see all the taggings like h5 h6. How do I add in the players profile?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello , I opened a Ticket #53952 because my old Domain was deleted before inactive the theme, Now i’m trying to active the theme but i get a message that the theme is already activate. Please need urgent help
Hi there,
Thanks for writing in! Once we check we can see that our support agent has responded to your request. If you have any additional questions please continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hola, cuando compre la plantilla la active en un hosting en especifico y me funciono muy bien, pero resulta que hace poco cambie de hosting y no me deja activar mi plantilla, que debo hacer?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I recently purchased and registered a copy of this theme and it had a few issues installing so I had to reinstall the theme but now when I go and try to register the theme, it says its already registered to another domain, even though the domain is the same.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi Edge-Themes,
I encoutered a wierd situation. There might be a problem with Essential Grids, so it’s not working correctly with your theme. For more informationen take a look here: https://theme.co/forum/t/cat-list-in-one-line/76930/4
(Take a look at the last post)
Can you tell me, if it’s an issue on your site or mine? I never changed the code.
Hi there,
Please note that this is a 3rd party plugin that we have not tested with our theme and cannot guaranty the compatibility with our theme.
Thanks for understanding. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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is there a tutorial on how to set up this theme im so lost and new to wordpress.
Hi there,
Thanks for writing in. You do have our themes documentation which might help you as well as you do have our article on how to install the theme here.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you do need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Pre-purchase question: Does the template has the functionality to create and manage a tournament form the wordpress admin?
Hi there,
Thanks for taking an interest! A tournament can have as many matches as you like, as well as you will be able to add teams and players as well. Also, you will see on the tournament page all, upcoming and finished matches. You will be able to add those through the WordPress admin yes.
If we somehow misunderstood you please let us know as well as do not hesitate to ask for any additional questions you have.
Support
Edge Portfolio part of
Qode Interactive
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So to de-register my purchase code I have to spend another $50 to make a ticket?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I have a simple question. We are interested in buying the template. I just would like to know if the results and matches list is configurable for battle royale games. So is it configurable to show only the team name and logo instead of the opponent?
Hi there,
Thanks for taking an interest! On every match you do have Team one and Team two, which if filled will create the opponents. There is no option within the theme to have only one team without the opponent unfortunately.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi! On mobile the Main Menu dont show submenu options, How i can do this? Thx
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hey, i need some assistance and I did do a support ticket, but been waiting for 9 hours, I just want to set this up and running.
The issue is that I cannot import demo, it’s showing me this error: https://prnt.sc/t75eag
I have sorted out the values from the resource, but it’s still not importing, it gets stuck at 20%, please help 
Hi,
Please note that usual response time on ticketing system is up to 24 hours during weekdays, but since you submitted your request prior to weekend, avg response time got increased a bit. Please be patient, one of our support agents will get back to you as soon as possible. In the meantime, please take a look at this helpful article that will perhaps give you some more insight on how to import demo properly – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
Support
Edge Portfolio part of
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