26722 comments found.
Hi I have problem with QODE Slider at Bridge 22.4 …..after scrollig down on homepage and return to slider , slider freeze ( no looping , no manual sliding by arrows , just freezed )
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I urgently need your assistance on deregistering my license. I deleted the installation without de-Registering it. You guys need to create where one can easily deregister when this kind of issue occur. I can see another client having the same issue as mine. I look forward to hearing from your team as this project I am using your theme to develop is urgent. Thanks
Hi there,
Thanks for writing in! Once we check we can see that your request has been answered and if you have any additional questions please keep the conversation with our support agent.
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Please de-register my licence key. I deleted the installation without de-registering my purchase key. Thanks
There should be option on your website in our profile to do it ourselves, just like in Newspaper theme. Now I have to wait 2 days for you to do it. Incredible.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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I want to change the domain which I used for purchased code. Can you please help me for changing domain?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Thank you so much! I sent email.
Hi there,
Thank you!
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Hi,
How can one use the theme locally for testing and experimenting if s/he cannot register it?! ... Though I think I’ve found a workaround I don’t know if it’s ok, ορ if even it is going to work eventually: Temporarily I de-registered the theme on my live site and registered the local one, I installed a demo on the local one and then switch back and registered the live again. I don’t know yet though if the local one is going to work being now unregistered. Will it work?
Can you tell me if that’s the right way to test this theme locally or is there some other way? ...
Thanks
Hi there,
Thanks for writing in!
You can for sure use the site on a test domain for sure and the procedure that you have done is alright, you will still be able to use the test domain for testing, and once you finished you can migrate or register to live domain. The testing environment will work.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello. I have an appointment! Buy the template and want to know if I can only use it with a website? Can’t use on multiple websites using different demos? Aguardo return, thank you very much
Hi there,
Thanks for taking an interest! You should know that the regular license you can only use one theme purchase per one domain.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI there, I have purchased this theme back in 2015, I have now paid for support. When i go to send a message on your help center it tells me : ” This purchase code is not for selected theme.” Please help as I’ve just paid for a service that I cannot access. thank you . Stuart
Hi there,
Thanks for writing in! Please note that your purchase might have not been processed yet, so we would kindly ask you to try it out once again.
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I echo this comment – it has stopped working despite updates to everything
“Problem with WPBakery (No longer works with Wordpress 5.5 and bridge 6.2 update)”
Hi there,
Please consider updating your theme and its plugins to the latest version, it has been released today.
So please follow our guidance here, however we have not encountered this issue testing the theme with the latest version of WordPress and if you still encounter this and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Thanks I have the latest version of everything and have already opened a ticket
Hi there,
Thank you, we have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
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Hi, how can i set date in “Blog Small Image”? There is only date and first three letters of the month, but I have also older posts from previous years and I would like to see also the years. Many thanks, Alex
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I have a problem with instagram WIDGET. it seems nothing is being pulled even after following the fixes. The API was changed, have you adjusted the qode instagram widget to include the new API?
Hi there,
Thanks for writing in! Please read our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Problem with WPBakery (No longer works with Wordpress 5.5 and bridge 6.2 update) I had to install : jQuery Migrate Helper Can you fix it?
error : “wp-content/themes/Bridge/framework/admin/assets/js/qodef-ui/qodef-ui.js: jQuery.fn.load() is deprecated
Hi there,
Once we test, it does work perfectly fine so if you update your theme and its plugins according to our guidance here you should not have an issue with it. WPBakery works for sure and our theme is compatible with the latest version of WordPress.
So possible you have also turned off classic editor in WPBakery > Role Manager, please check that it is enabled.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, I just purchased support to be able to submit a ticket, but it says my license still isn’t valid. So I will post my question here:
When I translate a pricing table in Bridge using WPML it adds
tags to the content, screwing up my table.
Example: Original: https://microlab.nl/nl/atelier-te-huur/ Translation: https://microlab.nl/studio-for-rent/
Please help
Hi there,
If you extended the support license possible your purchase was not processed yet, our help center is working perfectly fine so please try it out once again to submit a request.
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Hi guys. We have some trouble with plugin compatibility and your theme.
It is console error “Uncaught TypeError: Cannot read property ‘div.widget_shopping_cart_content’ of null” http://i.imgur.com/mxCs45d.pngWhen we try add product to cart
Looks like easy fix for you in js/default.js file
Finction updateShoppingCart just add aditional check fix it
function updateShoppingCart(){ “use strict”; }
$j('body').bind('added_to_cart', add_to_cart);
function add_to_cart(event, parts, hash) {
var miniCart = $j('.shopping_cart_header');
if ( parts && 'div.widget_shopping_cart_content' in parts && parts['div.widget_shopping_cart_content'] ) {
var $cartContent = jQuery(parts['div.widget_shopping_cart_content']),
$itemsList = $cartContent .find('.cart_list'),
$total = $cartContent.find('.total').contents(':not(strong)').text();
miniCart.find('.shopping_cart_dropdown_inner').html('').append($itemsList);
miniCart.find('.total span').html('').append($total);
}
}Right now console.log(part); return null for us
Hi there, Thank you for reaching us!
We could not open your screenshot. However in order to check this on your end and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello. The theme is very heavy and my website doesn’t load. The performance of theme is terrible. We have made all the changes required by theme and still have issues loading it. We would like to get a refund for our purchase. Kindly respond!
Hi there,
When it comes speed performance our article might help you here as well as you can always submit a request at our help center and our support team will be happy to provide you with guidance when it comes to specific changes that you can do on your website.
Thanks.
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The latest Bridge update doesn’t include the LayerSliderCP version 6.11.2 I checked on my file manager and it is still the old version. It does update the Bridge theme to the 22.5 Why?
Hi there,
Thanks for writing in. If you updated your theme to the latest version 22.6 you can see in our changelog that the latest version of LayerSlider is included.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I bought your theme, but i see it cant be RTL is it correct?
Hi there,
Thanks for using our theme! Please note, our demos are created to be ltr so text align is set to left by default, and simply switching to rtl will not override demo settings. You can change alignment manually for each text block and other elements, but maybe you can try with css to override demo settings generally.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there,
I updated the theme and plugins to the current version. On the Home Page – my logo disappeared as well as the main slider revolution slider. Now its just a white space. I had a slider with logos and the orientation changed on that as well. Also, I am not able to edit the Home page as it is all code. There used to be WPBakery builder but that option no longer shows. Currently it says “edit with elementor” but when i click that nothing happens. Linked are some screen shots.: https://postimg.cc/gallery/tFB0rw6
thank you
.
Hi there,
It is a bit hard to check this on your end, so your website URL would help a lot in order to be able to inspect this.
Also, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I sent an email with login credentials to helpcenter@qodeinteractive.com as the site is under maintenance mode. I tried to send a message through your ticket area but I no longer have access to support so the email didnt go through. I didnt do anything out of the ordinary. Updated the theme, plugins and wordpress version.
Hi there,
Could you please provide us with your request ID, so we can check. You can try once again to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it an our team will check this on your end.
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Hello, is it safe to install in wordpress 5.5?
Hi there,
Thanks for taking an interest! Yes it is for sure, the theme is compatible with the latest version of WordPress.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! After the Wordpress 5.5 update… I’m getting a conflict with Yoast SEO which is:
An error occurred while checking whether your site can be found by search engines. Error details: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received (http_request_failed)
Obviously worrying so I’ve been talking to my hosting company and Yoast.
I tested the site using the plugin Health Check & Troubleshooting. The only plugin I enabled was the Yoast SEO (as this is the plugin that was reporting the issue) and the error was no longer displayed. So it’s being suggested there is a potential theme conflict. Has anyone else reported this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! After update to WordPress 5.5, I cannot get my Visual Composer to work. When I will edit a page it doesn’t show up. The website: www.danvals.skovbymedia.dk
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
