Hello, @fenghuizhuo,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site,

Regards, P-THEMES.

Hello, @lalalua,

We have solved your issue and replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly.

And regarding the plugin, please download the very latest version of the plugin from the below-given article and Install and Activate it on your site manually.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Thank you

Most Welcome!!!

Hello, @sahinb,

I am sorry but I am not kidding, I am able to find other customers IP’s with their username and I am not able to find your’s with your username and that is the reason I have asked you to contact us with your site WP Admin and purchase code PDF file so that we’ll check in deep and activate it for you on your site.

Regards, P-THEMES.

hi,

ok i created ticket. tHanks

Hello, @sahinb,

Now, please be patience, once your support ticket will resolved you will get the reply of your support ticket.

Regards, P-THEMES.

Hello, @raselkhan,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

I am using your theme from another customer, can you tell me how can i Solve this issue?

Hello, @raselkhan,

Please ask that Customer to share the purchase code with you and then contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.

Regards, P-THEMES.

Hello, @fenghuizhuo,

Sorry to say that but you can not Customize the Pre-built layouts of the Single Product Pages, This requires Customization, Although if you want to Customize the Single Product Page design by yourself, then you have to use the Custom Product Layout Builder Functionality of the Theme and create your own layout and use it.

First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.

You can read more about it here in Theme Documentation:

https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/

Regards, P-THEMES.

These urls is timeout.

Hello, @fenghuizhuo,

Try to check those screenshots over proxy, it will work for you, and also try to read the doc link that I have shared with you, it has the complete video as well.

Regards, P-THEMES.

Hello, @Bmaksy,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/11/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Ein_MM,

If you are facing the issue with Importing Elementor Page Builder version Demo then try this:

Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:

&

Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:

And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/06/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @frontrowph,

First of all, thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress is fully compaitable and work fine with low level server configuration as well.

Regards, P-THEMES.

thanks for the fast response. i just purchased the porto theme. and about to set up

Hello, @frontrowph,

Welcome to Porto WordPress Family, We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!

Regards, P-THEMES.

PLEASE CONTACT ME AS SOON AS POSSIBLE – URGENT URGENT URGENT

WHY NO ONE RESPONDING TO MY TICKET IN THE SUPPORT ??.

Hello, @shomron,

First of all, please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and I have just confirmed from the support department and they said that they just replied your support ticket #98896, so please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @JH_1978,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thanks, I was able to install it correctly.

Best regards.

You’re Welcome!!!

Hello, @sclass123,

Sorry to say that but there is no such option in the Theme for it, You can try with any third party plugin which better meets your requirements Otherwise this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

You can read this thread as well:

https://wordpress.org/support/topic/how-link-to-woocommerce-product-page-by-id/

Regards, P-THEMES.

Hello, @fenghuizhuo,

Correction: That is not content button but Content Bottom and it is clearly written just below that option: Please input comma separated block slug names. You can create a block in Blocks/Add New. as showing in this screenshot:

So you can use the Block at very bottom just above footer Globally for all the Single Product pages by using that option, you just have to create a block and copy the block slug name by quick edit it and paste it under the Content Bottom option, it will work for you.

Regards, P-THEMES.

Hello. @fenghuizhuo,

You can directly contact us via our support system here:

http://portotheme.com/support

Regards, P-THEMES.

I don’t want this website. The people at this website don’t serve it at all, and the response is too slow. I need a real-time online customer service

Hello. @fenghuizhuo,

Sorry to say that but we only provide our dedicated support on that platform, and our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and also we are facing higher then normal amount of support tickets because of the Plugins, Theme and WP update and our system works on ticket number query system, once your support ticket turns come you will surely get the reply of your support ticket, so please be patience.

Regards, P-THEMES.

Hello, @velasko,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can, you simply have to use the default variation of the WooCommerce, please watch this video:

https://jmp.sh/Fd7K6ti

Regards, P-THEMES.

Hello, @oussamaterrab,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @ihelprs,

We have changed the design of the Mobile Sidebar Filter from Floating Icon to Flotation Text with Icon as showing in this screenshot: https://postimg.cc/hzbkqmQx
, and also please update the Theme to the very latest version and also plugins as well.

Changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Latest Plugins:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Just update plugin, fheme is always new, but still cant see categories from shop.

Hello, @ihelprs,

Please deactivate all the third party plugins and contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @dlovin,

In Porto WordPress by default it is already enabled, I have tested it on my test site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/bdy0Tngn
, I have also tested your site as well and it is appearing on your site as well as showing in this screenshot: https://postimg.cc/McwfGkrB
so it must be the cache issue at your end nothing else, and also please make sure that you are using the very latest version of the Theme and Plugins.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired 17/06/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @BJANE1988,

Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:

&

Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:

And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.

Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @oachalon,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @digimaticasagl,

You can use Porto Studio Functionality and Import any Demo any section on your site any page as per your requirements:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.