Can’t edit the previous post but here’s an update -

• UPDATE: You can disregard the first part as I was able to find the standalone update for WPBakery Page Builder installed to (6.2) via the Support page. Thank You! The Ultimate Addons for WP Page Builder appears to not be the latest as of this post though. (3.19.6 is latest 3.19.5 is installed) – Plus it is asking for “activation” – a process that fails via the plugin prompt. Overall, still can’t get to the editor as previously. (As a footnote – just updated to Wordpress 5.5) Thanks in advance!

Another update -

UPDATE: Activation of Ultimate Addons for WP Page Builder still an issue, but the editor is back to working correctly. Deactivated all plugins and found the editor loading again. Activated plugins one at a time checking functionality, all fine now, with regards to the editing, aside from the “Activation” issue. Thanks!

Hello, @lineshift,

Sound’s Great!!!, that you have solved your issue by yourself, you are the best

Regarding Ultimate Addon For Visual Composer, We have removed that plugin from our Theme since last 2+ years and we already added all the elements of the plugin used in our Theme in Porto Functionality plugin, so no need for it, that plugin on Support Article is only for the customers who are very old customers and using Ultimate Addon for Visual Composer elements on their sites which we have not added in the Porto Functionality plugin, and also keep in mind we are no more supporting that plugin as well as it is already removed from the Theme package since last 2+ years.

Now, we will update that plugin link with the plugin update in the same Support Article after testing the latest plugin with our Theme soon. so stay tuned with that Support Article.

Regards, P-THEMES.

Hello, @TWhitty,

Can you please share the screenshot of your site and also your site URL where the issue appears so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @wasaad100,

First of all, thanks for showing your interest in Porto WordPress.

1. Yes, you can create large stores using Porto WordPress Theme, It handles large stores easily.

2. You can check all our Pre Built Demos and Customer sites Showcase here:

https://www.portotheme.com/wordpress/porto_landing/

3. Store functionality is provided by WooCommerce plugin, and you can read all about WooCommerce here:

https://docs.woocommerce.com/documentation/plugins/woocommerce/

OR

You can try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @BJANE1988,

First of all, please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and also we are facing higher than normal amount of support tickets so it will take a little time, and I have just confirmed from the support department and they said that they just replied your support ticket, so please check your support ticket reply and reply to your support ticket accordingly and please do not ask/panic here for the support tickets once the support ticket will be resolved you will always get the reply of your support ticket.

Regards, P-THEMES.

Hello, @ojaolawebsolution,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Regards, P-THEMES.

Hello, @fenghuizhuo,

Please contact us via our support system with your site WP Admin Login details and also share the screenshot of the issue as well so that our experts will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @YossCinematic,

Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:

&

Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:

And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks It worked

Most Welcome!!!

Hello, @fourteenwinds,

1. Can you please contact us via our support system with your site WP-Admin Login details and also the screenshot of those parts so that we will check and solve the issue for you on your site and please do not forget to share those words translation as well.

2. No, sorry to say that but you can not edit it, it is the default element of the WooCommerce and it shows the default checkout page.

You can read below given articles and threads:

https://woocommerce.com/posts/customize-checkout-fields-woocommerce/

https://docs.woocommerce.com/document/checkout-field-editor/

https://hollerwp.com/customize-woocommerce-checkout-page/

https://www.cloudways.com/blog/custom-field-woocommerce-checkout-page/

Regards, P-THEMES.

Hello, @fenghuizhuo,

From where you want to remove it? Can you please share the screenshot and the URL of the page so that I’ll check it for you and provide you the best possible solution for it.

Regards, P-THEMES.

Please tell me how to upload screenshot to you?Don’t tell me contact your support ,it’s too slowly….............

Hello, @fenghuizhuo,

You can use this platform to upload the screenshot and share it with me: https://postimages.org/

And I am sorry but our support is best and always try to reply asap…

And please note that this platform is only used for small queries and presale questions not for large issues solution, we have our support system for those issues.

Regards, P-THEMES.

Hello, @VDjGFX,

Please check your site completely after updating the Theme, and if all works fine and smooth then yes you can delete the porto-old folder, no need for that folder anymore

Regards, P-THEMES.

[url=https://postimg.cc/Y4FbYyCp][img]https://i.postimg.cc/Y4FbYyCp/1.png[/img][/url]

Hello, @fenghuizhuo,

I am sorry but I am unable to understand your issue properly, can you please explain it more clearly if possible with the help of proper screenshot: https://imgbb.com/

Regards, P-THEMES.

Hello, @fenghuizhuo,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site,

Regards, P-THEMES.

Hello, @lalalua,

We have solved your issue and replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly.

And regarding the plugin, please download the very latest version of the plugin from the below-given article and Install and Activate it on your site manually.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Thank you

Most Welcome!!!

Hello, @sahinb,

I am sorry but I am not kidding, I am able to find other customers IP’s with their username and I am not able to find your’s with your username and that is the reason I have asked you to contact us with your site WP Admin and purchase code PDF file so that we’ll check in deep and activate it for you on your site.

Regards, P-THEMES.

hi,

ok i created ticket. tHanks

Hello, @sahinb,

Now, please be patience, once your support ticket will resolved you will get the reply of your support ticket.

Regards, P-THEMES.

Hello, @raselkhan,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

I am using your theme from another customer, can you tell me how can i Solve this issue?

Hello, @raselkhan,

Please ask that Customer to share the purchase code with you and then contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.

Regards, P-THEMES.

Hello, @fenghuizhuo,

Sorry to say that but you can not Customize the Pre-built layouts of the Single Product Pages, This requires Customization, Although if you want to Customize the Single Product Page design by yourself, then you have to use the Custom Product Layout Builder Functionality of the Theme and create your own layout and use it.

First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.

You can read more about it here in Theme Documentation:

https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/

Regards, P-THEMES.

These urls is timeout.

Hello, @fenghuizhuo,

Try to check those screenshots over proxy, it will work for you, and also try to read the doc link that I have shared with you, it has the complete video as well.

Regards, P-THEMES.

Hello, @Bmaksy,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/11/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Ein_MM,

If you are facing the issue with Importing Elementor Page Builder version Demo then try this:

Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:

&

Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:

And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/06/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @frontrowph,

First of all, thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress is fully compaitable and work fine with low level server configuration as well.

Regards, P-THEMES.

thanks for the fast response. i just purchased the porto theme. and about to set up

Hello, @frontrowph,

Welcome to Porto WordPress Family, We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!

Regards, P-THEMES.

PLEASE CONTACT ME AS SOON AS POSSIBLE – URGENT URGENT URGENT

WHY NO ONE RESPONDING TO MY TICKET IN THE SUPPORT ??.

Hello, @shomron,

First of all, please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and I have just confirmed from the support department and they said that they just replied your support ticket #98896, so please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.