174 comments found.
Hello, i am looking for a theme to be used as a webinar selling page (one webinar in a month). I like the look of your themes but i do not know how it works (as in how is the buying process of a webinar). Do you have a demo for backend? Can you provide a link for a working theme to see what happens when someonle clicks on buying a ticket (the demo had no active links on those actions)? Thanks.
Hello, The ‘teams” feature is no longer working. The 404 error appears when a team member is selected (see https://www.nowovercomeandwin.com/team/shaundrea-peck/ for a visual)
Hi,
Please try to update permalinks:
1. Go to Settings > Permalinks
2. Click Save Permalinks (at the bottom of the settings page).
I bought the license again. It won’t activate it all. My site is Down. I need Urgent Help
Hi, could you please submit a ticket to our support forum and provide credentials to the WP dashboard. We will check it immediately.
I submitted the Ticket already. I need help ASAP please. #2582570
Hello, I updated your theme, and now I have to activate it using my purchase code to activate the child theme, and I’ve entered it in about 20 times, and it will not activate.
I tried to submit a ticket via the support website, but my support has expired, and I do not want to pay for more support when this is not an issue that I created.
I hope you reply soon, as my site is now broken.
PLEASE HELP.
Hi, as well as you have our Reuss theme, could you please submit a ticket under this category and use purchase code of the Reuss theme. Thank you.
Hi !, how can i disable “get ticket” button in the menu ? Thanks!
Hi, Please submit a ticket to our support forum. Our specialist will find the best solution regarding your request.
I just emailed you a screenshot. PLEASE reset my license.
Done.
Hello, I see that this theme is compatible up to WordPress 5.3.x. Have you updated to the latest wordpress version?
Yes, We have done it. The latest theme version is compatible with the WP 5.5
Several of theme items not working correctly after running wordpress/plugin updates
1. The Vimeo videos use to open within my website, now when I click it re-directs me to vimeo
2. My countdown clock is gone
3. Our Timetable on the bottom use to popup as I scrolled down, now they are all loaded
https://www.iphoneff.comHi,
The latest theme update contains fixes of these issues. So you just need to update your theme and bundled plugins to the latest version.
This tool allows you to do it easily: https://envato.com/market-plugin/
If there is some issue, You need to install this plugin and try to update theme again: https://wordpress.org/plugins/enable-jquery-migrate-helper/
any updates on the previous complained filed by other users on broken theme after 5.5 update ? I am planning to buy this theme only if its not broken anymore. I am using 5.5.1 wordpress version
Hi,
The latest theme update contains fixes of these issues. So you just need to update your theme and bundled plugins to the latest version.
This tool allows you to do it easily: https://envato.com/market-plugin/
If there is some issue, You need to install this plugin and try to update theme again: https://wordpress.org/plugins/enable-jquery-migrate-helper/
What’s new in the latest updates ? your changelog paused in may.
We add compatibility with the latest WP version and Bundled plugins were updated.
Any Update on the website Issues that have Broken with the WP update? I am paying for the premium support but its the worst support! I have followed all the actions in updating theme files as requested and installing the update plugin but still same issues persist!
The Genius theme Tabs section such as Timetable and testimonials are now broken and they dont display properly in Edge Browser and Mobile devices??? I followed your advise and updated the theme files to latest and it still has not resolved the issues??? all our visitors are complaining, this is very embarrassing!!! why does your support not help?
Thank you for contacting us through the support forum. It is a faster way to get help.
Any Update on the website Issues that have Broken with the WP update? I am paying for the premium support but its the worst support! I have followed all the actions in updating theme files as requested and installing the update plugin but still same issues persist!
Thank you Sam for resolving issue was related to some other plugins that needed to also be updated that were not genius theme
Guys my Website is suddenly broken, the sliders are not showing and certain elements are also broken? I have registered the theme install, why doesnt it update to your latest version?
Updated to the latest version and its still broken on Edge Browser and mobile
Thank you for contacting us through the support forum. It is a faster way to get help.
I contacted your support team regarding the issues with your theme updates, and Sam asked me to share my login details on the Public forum. I Told him I Should send privately via email due to security but he refused and demands I share them on the public forum? What kind of company is this???
Your ticket is private. https://prnt.sc/u3a5w5
Thanks for changing it to Private, but its still not safe asking people to share their website logins on a Forum whether it is public or Private Forum as anyone who has access to private forum will be able to misuse it??? Normally you do it via a private email message or remote session?
Any Update on the website Issues that have Broken with the WP update? I am paying for the premium support but its the worst support! I have followed all the actions in updating theme files as requested and installing the update plugin but still same issues persist!
Thank you Sam for resolving issue was related to some other plugins that needed to also be updated that were not genius theme
Suddenly the Image Layers feature stopped working (see the about us page of your demo for an example). How do I get the pictures to slide?
Hi,
This issue related to WordPress update 5.5
The latest theme update contains fixes of these issues. So you just need to update your theme and bundled plugins to the latest version.
This tool allows you to do it easily: https://envato.com/market-plugin/
Thanks for responding. However, updating the theme did not solve the issue. Instead it changed the page to a boxed layout. Additionally, I received an error message “page not found” when clicking on the link you provided.
404
The page you’re looking for isn’t here 
Sorry about this inconvenience. Try browsing through our menu up the top or get in touch with us if you need help.
Hello. I sent an email two days ago asking to reset my license. I had to uninstall an reinstall. Please check email for product (license) code to reset.
You purchase code is attached to this site: https://www.nowovercomeandwin.com/
besides, you need to update the theme and bundled plugins.
It won’t allow me to update anything. I need you to reset the it on your end so I can update the website. Yes, it is for nowovercomeandwin.com.
It won’t allow me to update anything. I need you to reset it on your end so I can update the website. Yes, it is for nowovercomeandwin.com.
Hello. Can I get an update? My website is down until this is resolved.
You can try to update it manually.
- Download the latest theme version from ThemeForest.
- install this plugin: https://hr.wordpress.org/plugins/easy-theme-and-plugin-upgrades/
- update theme
- update all bundled plugins.
I’ve uninstalled, reinstalled theme, added the Envato plugin you suggested to a different user, my website is still messed up. This theme is completely broken. Please let me know if this cannot be fixed so I can move on to another theme and developer. This is crazy! my website has been down over a week. https://nowovercomeandwin.com
Hi, as well as I can see your site works well. Please submit a ticket to our support forum if you want to get much professional help.
After updating to WordPress 5.5 I’m getting the following warnings from GenesisExpo Core:
genesisexpo/core/admin/js/admin_icon.js: ‘ready’ event is deprecated genesisexpo-core/includes/meta-box/js/input-list.js: jQuery.fn.toggle(handler, handler…) is deprecated
Hi,
The latest theme update contains fixes of these issues. So you just need to update your theme and core plugin to the latest version.
This tool allows you to do it easily: https://envato.com/market-plugin/
I already updated the theme to the latest version from 12 August. Using version 1.2.10 of the theme and the core plugin is version 1.2.9
Hi!
I have two pre-purchase question I would appreciate to know before making a decision:
1. Is it possible to create user accounts? This way only register users will be able to see certain pages?
2. Would this theme work with a forum plugin like bbpress or buddypress?
Thanks!
Hi, thank you for your great questions.
1. We don’t provide this feature out of the box. You can try to use some plugin for these needs.
2. Unfortunately, We haven’t tested the theme for compatibility to this plugin.
Hi, Can you give me any answer from your support platform?
Hi, done.
Hello, I have made a mistake I have not deactivated the license. Could you deactivate my current license? So that you can activate it again
You need to contact our support specialist to do it.
Great theme, great demo. Left some tickets on ticksy for you to see..
Hi, You can check an answer there 
Hello Elite Author,
You have some good templates out there. I love them all but there is something missing which I want to find out before making my final decision.
Please is there a way I can add sliding images on the homepage???
Thank you
Of course, It is pretty easy to do by the Revolution Slider which is bundled.
Hello, I’m looking for a theme to schedule my zoom webinars. The question is if I can add to the events list a button with the “register” button with a link to the registration page on zoom for each event without having to open the event page.
Thanks!!
Hi, You can add any external link there!
Great, but that link can be a button?
Thanks
Yes, we already have a button there.
