26936 comments found.
Attention all Newspaper users who have issue with looping.
Tag Div forum member advised Installing “Enable JQuery Migrate Helper” plugin.
This should fix the problem.
Hi,
That seems to solve the problem for the time being, until it is permanently fixed. Sorry for the inconvenience.
Thank you! Simion C.
I Have given up on this theme now. Too many issue every time there is update.
Hi,
Sorry to hear that, it is not our intention to cause issues, and we try to help solve them when they happen as fast as possible, or provide fixes. Sorry for the inconvenience.
Thank you! Simion C.
I would like to show subtitle title post after featured image on every posts i added subtitle single post element (i was looking for exerept but did’t find it)... but don’t know when i write posts on the normal editor how to add a subtitle to show there
Hi,
I don’t quite understand what you want to do unfortunately. Excerpts are shown in blocks/modules, subtitles are shown in the post page (if you set a subtitle for the post). Please create a new topic in the theme support forum, and mention with some more details/screenshots and examples what you want to do exactly. If it is possible to do, we will help.
Thank you! Simion C.
Please note. With the latest update the theme will render your server USELESS… Support will give you some support guides from their site but again the ISSUE is with the theme. The moment you activate the TD CLOUD plugin the site will go crashing down. I know the theme developer must be working their ass off to fix the issue but they won’t talk abaout so everyone is freaking out. I hope they provide update ASAP or we will escale this author to a higher level which will surely hurt their business in the long run. So please support, stop wasting our time with guides we already tried and know for sure is the theme… waiting for a fix.
Hi,
We could take a look, maybe we can identify why this happens for you. We will try to provide some suggestion or find the cause of the issue. Please send us an email at contact@tagdiv.com and provide admin login, also cPanel.
Thank you! Simion C.
I already sent you guys and email and still no response.
Hi,
We will reply as soon as possible if you have sent us an email, sorry for the inconvenience.
Thank you! Simion C.
more than 48 hours without a response.
Hi,
There may be some delays due to the increased number of support requests. During the allocated support hours we are working as hard as we can to reply in as many emails as possible. I have replied in the email you have sent us, please let’s continue there if possible.
Thank you! Simion C.
Thank you Simion. I had to deliver this website last friday to my client so we are losing money while we wait for a fix. I replied your email with the requested information.
Don’t update!!!!!!!!! Since I updated I can’t edit pages. Editor try to load them without finishing. Page editor tries to load each one but gets stuck in endless loop.
Hi,
We provided a solution in the theme support forum. Please deactivate and delete the composer, the reinstall it from the theme plugins panel https://prnt.sc/u39dut Then clear the cache, also the browser cache (or force refresh the page in which you are checking, in the browser, should be Ctrl+Shift+R) and check again. It should work fine.
Thank you! Simion C.
TD Composer isn’t working since Wordpress 5.5 update, so I can’t edit Home Page (or any pages).
Are you issuing an update to fix this?
Also, Instagram still isn’t working despite what it said on the latest update Version: 10.3.6.1. I’ve reconnected Instagram, but no pictures show up and count doesn’t change on social media plug-in.
Hi,
Please deactivate and delete the composer, the reinstall it from the theme plugins panel https://prnt.sc/u39dut Then clear the cache, also the browser cache (or force refresh the page in which you are checking, in the browser, should be Ctrl+Shift+R) and check again. Regarding Instagram, we could take a look at it, if you reconnected the account there should be content displayed. Send us an email at contact@tagdiv.com and provide a link to the website, and admin login.
Thank you! SImion C.
Hi, I have questions about advertising banners
1. What if I want to make the banner placement of to be a rotated ads. For example I have like five slots of banner in a placement and each of them will be displayed randomly.(not adsense)
2. What if my clients want to see how many impression they’ve got?
3. The Google AdSense is disapproved can you help me find out the reason?
Hi,
1. The theme doesn’t rotate ads, it will display the ad codes you enter in it as they are. You could try a plugin if you want to rotate ads, there should be plugins that allow it.
2. The theme doesn’t track or count how many times the ads have been clicked, it will just load the ad codes. Maybe specialized plugins can do that. Perhaps you can use a plugin that rotates ads and also keeps statistics, as you want.
3. They should mention why it is disapproved, I believe they will say why that happened. You could check their guide here https://support.google.com/youtube/answer/2907898?hl=en
Thank you! Simion C.
Could you give an example of those plugin that you have mentioned above because I have no idea how the plugin should look like
Hi,
You could try the Adrotate plugin, I believe that has the options you need. Or search online for other ad plugins, install a few, check their settings, and make a few tests as well.
Thank you! SImion C.
Dear tagDiv team,
First of all congratulations for building so versatile and well optimised themes!
We already bought your NewsMag theme a while back.
We are aiming to launch a new brand and website focused on curation videos and showcasing/selling video related services.
With your theme, how could we:
1. Create and display video “channels”? 2. Assign “companies” and “influencers” entities for each video? 3. Consequently display a searchable list of channels, companies and influencers? 4. Ideally each of those profiles would include sections like about, videos, podcasts, mentions (via tags from the blog) 4. Display some video ads or trailers before a video? What plugin would integrate the best with your excellent theme?
Looking forward to hearing from you at your earliest convenience.
Kind regards Christophe
Hi,
Thank you for the kind words. I don’t quite understand what you would like to do unfortunately. What exactly are these video channels you are referring to and would like to display in the website? Most of the theme options and settings are for default posts, for which you can apply categories and tags, they can be video posts with a featured video as well, and the video can be played as it is in the post page or even in the modules. That would be all there is available concerning video posts. As for plugins, I can’t quite make any recommendations, depending on what you want to achieve, if there should be plugins that allow it, try making some tests with them and the theme.
Thank you! Simion C.
hi there, I’ve renewed the licence but can’t access support. It’s for https://farewells.co.uk
Issue is can’t access TD Composer. Keeps spinning.
Have already disabled plugins but no joy.
Hello,
Thank you for you message! This could be a caching issue to your browser. Try to press CTRL+SHIFT+R to force clearing all of the caches. Further, regarding the problem with TD COmposer, please make sure that you have followed all of the steps below:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png 2. Delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png 3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png 4. Clear all cache from your website, host, and browser ( for browser use force refresh Ctrl Shift R ).
All the best! Catalin L.
Hi there,
Thanks for your swift response. Tried above but did not work
Hi there,
Looks like we’ve fixed the problem thanks to the very talented and kind folk on the Tag Div forum.
Installed Enable JQuery Migrate Helper plugin, of which warnings were encountered
This page generated the following warnings: jQuery.fn.live() is deprecated jQuery.fn.live() is deprecated jQuery.fn.live() is deprecated https://farewells.co.uk/wp-content/plugins/td-composer/assets/js/js_files_for_wp_admin.min.js: jQuery.fn.load() is deprecatedPlease make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update.
Can you check the above with your team an suggest an update fix.
Many thanks
Hi,
Those warnings are already on our list and will be taken care of as soon as possible. I can’t provide a solution for this at this moment, but they will be investigated and fixed.
Thank you! Simion C.
Hi Simion C,
Noted. At least it appears I have a solution that works (for now).
Can you please inform other customers on the TF discussion with same problem).
Deleting and reinstalling TD Composer is NOT the solution, only the one from your very helpful Tag Div forum. That is:
Hi there,
Looks like we’ve fixed the problem thanks to the very talented and kind folk on the Tag Div forum. That is:
Install Enable JQuery Migrate Helper plugin
Many thanks
For anyone else in the same boat. After the latest update my 3 months of development to push for launch has been eroded. This theme continues to max-out my servers resources.
I had no idea it would be the theme and took a week of troubleshooting and pulling hair.
I have 12CPU and 20GB of ram and it would crash the entire server. Had to scrap our launch and go with another theme because our server was rendered useless.
Hi,
Basically the theme requirements would be these https://tagdiv.com/newspaper-theme-requirements/ Higher values may be needed in some cases. If those are set correctly, in theory there should be no problem, but there are cases when there are. Have you tried to create a staging website if possible, install the theme there, and check if the same happens in that case. Provide admin login and cPanel for it if that is possible to do, so we can take a look there. Provide them by email at contact@tagdiv.com. We are sorry for the inconvenience.
Thank you! Simion C.
Yes of course we meet the requirements. We actually optimized the theme best we can on our end. Everything was working fine until the latest updates. Now the editor is not usable and resources are maxed out crashing our server. I hope your developer is working on a fix as a lot of your customers are affected.
Please fix the latest update. It keeps losing connection with the server. All of the plugins and features are up to date, but this newest update keeps giving me connection errors each time I hit “post”.
Hi,
I must say that there weren’t similar reports from theme users after the latest update, when publishing content. Does it work with a different theme? Or if you are using Gutenberg, does it work if you switch to the classic editor?
Thank you! Simion C.
Its basically every time I do a story post, add an image, it gets a connection error. The hosting company said it was a Slider error, okay, updated it. updated all other plugins. Its something in the template causing connection errors.
I did get this error at one point, but that is fixed through plugin updates…
Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
now just the connection errors which has to do with the built in plugins/theme. I love this theme and your services, but this one is killing me.
Hi,
If you have identified that the issue you are having posting content is caused by the theme or theme plugins, please send us an email at contact@tagdiv.com and mention all the details, and some examples if possible. Provide admin login and cPanel in the email, so we can take a closer look as well.
Thank you! Simion C.
The theme is embarrassing, I want my money back
Hello,
I feel sorry if you are unhappy with our theme and also, if you want your money back you should submit a refund request from here -: https://themeforest.net/refund_requests/new and we will get your money back as soon as possible. (approx. 3-5 business days).
All the best! Catalin L.
I’m waiting for the money back. Thank you!
Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
Hi,
I feel sorry if you are facing some problems with our theme and page builder. In most cases, that problem occurs due to your untested plugins which might interact with the theme core files and which caused a lot of unknown issues. Please make sure that you are using the latest version of the theme and plugins, remove all of the untested plugins, and try again to check the theme behavior. Also, check the guide from here -> https://forum.tagdiv.com/tagdiv-composer-not-working/ Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Hi team since last update of WP and woocommerce the tagdiv composer is broken : Here the message when I decided to activate jquery migrate plugin : jQuery Migrate Helper — Warnings encountered https://actualitenatureetsociete.com/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/js/tagdiv-theme-plugins-setup.js: jQuery.fn.load() is deprecated https://actualitenatureetsociete.com/wp-content/plugins/td-composer/assets/js/js_files_for_wp_admin.min.js: jQuery.fn.load() is deprecated
AND since the update of woocommerce the message of taddiv : Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue.
When I deactivate woocommerce, tagdiv composer work well…
Please send a update a soon as possible ! Luc
Good news ! woocommerce 4.4.1 solved the crash issue!
Hello,
Thank you for update! We know about that problem and we will consider to fix it in near future updates.
All the best! Catalin L.
hi there, listen I know that my support is expire .. but I have an issue with my site .. for mobile mode I have activated the AMP features … and in the AMP options I put a code for header banner … but I don’t see it … 
the site: https://smart-notizie.it/
amp options: https://www.dropbox.com/s/yroxt2cfqs4h7n3/amp-options.png
maybe the ADS PRO plugin is not compatible with the shortcake? (https://codecanyon.net/item/ads-pro-plugin-multipurpose-wordpress-advertising-manager/10275010?_ga=2.144164529.586658017.1597842956-2041517462.1597842421)
ideas?
thanks
Hello,
Unfortunately, that ADS PRO plugin was not tested with our theme and also, we cannot say for sure if it will work or not as expected with our theme. Please note that our mobile theme is too sensible and it might not work on that section. As a suggestion, try to use the Auto Ads for the AMP section. The AMP ads spot is for auto ads – https://support.google.com/adsense/answer/9011462 – https://support.google.com/adsense/answer/9011465 If you want to display auto ads on AMP, create an AMP ad code and paste it in the theme panel, example – https://prnt.sc/ov400l No need to enter the mentioned script in the head, the theme will load it automatically, just enter the ad code in the panel.
All the best! Catalin L.
hi there guys and thanks a lot … Adsense in auto ads working .. I’d like to have a header banner .. that we can’t see … ... but really something strange … if u see the site https://smart-notizie.it/ u can see a special layout… if I choose in mobile setting “mobile” I saw a different layout … if I choose AMP u can see actual layout … similar to desktop version… so my question why? maybe I’m in wrong but is not the contrary … ???
and the strange if u go on post …. in the bottom you have a widget bar with 1 Adsense and 1 ads pro code… and working …
check please maybe more clear https://www.dropbox.com/s/npz3b338f3i3qg5/desktop-mobile.jpg .... so if the code is in widget area is showing …
Hello,
Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Hi,
The website you mention does not use the Newspaper theme. Are you having issues with the theme after updating it and WP? Let us know if there are issues, either by email or by forum. We will try to help.
Thank you! Simion C.
Hello, since new udpate wordpress 5.5 my favicon in google doesn’t appear and appears wordpress favicon. You know what happens and if other users of template also have this problem? Thanks
Hi,
Is the favicon set in the theme panel? Or maybe is it set in a different location? There are multiple methods of setting the favicon. Please check. If you want us to take a look, you can send us an email at contact@tagdiv.com and provide admin login, also cPanel.
Thank you! Simion C.
Hi, which demo is this site cbdcinsider.com?
Hi,
That looks like the Gadgets PRO demo, you can see it here https://demo.tagdiv.com/newspaper_gadgets_pro/ You can install it if you want to https://forum.tagdiv.com/installing-demos/
Thank you! Simion C.
I translated the theme on the panel, the theme plugins, and the AMP using .po .mo and this part here remains untranslated.
https://i.imgur.com/MkQu8fv.jpgHi,
There may be an issue there, or maybe those strings are not being translated on AMP, it is the same on my end, I made a few tests. I will add this on our list for investigation.
Thank you! Simion C.
Reading the comments here about all the errors caused by the new update, I am now scared of updating to the latest theme / wordpress version. Can you please confirm that the latest update is stable? I am having all sorts of problems with the colorpicker in the tagdiv composer, but updating to the latest theme might just make things even worse.
Hi,
There were indeed a few issues in some cases. Some were fixed, others are being investigated and will be fixed as soon as possible. There aren’t any major issues however, if you would like to update, you can do it.
Thank you! Simion C.
