23249 comments found.
Hello, @sashell,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
can you please fix the issue of my ticket?
Hello, @datapreter,
We have replied to your support ticket #99842, Please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi a question, this theme is work on elementor? thank!
Hello, @Geddy,
First of all, thanks for showing your interest in Porto WordPress 
Yes, Porto WordPress is fully compatible with the latest version of the Elementor plugin.
Regards, P-THEMES.
Hi my friend please we want to build a community website is there any possibility to include the plugin youzer in the theme? as we want to lower the costs a bit.
Hello, @weeco15,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested the youzer plugin officially with the Theme so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Just upgraded Woocommerce to v4.4.1 but it was a big mistake. My admin falls apart in many places + I am not able to make any theme customization on my site. When will you support the new Woo? It is highly needed…
Hello, @samadhishop,
The latest version of the WooCommerce v4.4.1 is fully compatible with the latest version of our Theme 5.4.3, If your admin falls apart in many places and you are not able to make Customization, then, please take the complete backup of your site and share the site WP-Admin Login and CPanel Login details with us via our support system so that we will check/debug and solve the issue for you on your site. Please also share the debugging permission which includes deactivating all the third-party plugins and on-site Customization as well.
Regards, P-THEMES.
Hello, I installed the theme, and there are always incorrect layouts on the homepage. What is the reason? And I have reinstalled it three times, and the homepage has different typographic errors，thank you！ My web：https://www.deerstudio.net
Hello, @simple9966,
I have just checked your site now and it is working perfectly fine at my end, please see the below given screenshot, it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hello, @welcome-store1358,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile.
@media(max-width: 767px){
.home .elementor-element.elementor-widget.elementor-widget-porto_info_box {
padding-top: 10px !important;
padding-bottom: 10px !important;
}
}
Regards, P-THEMES.
I did it, still the same problem in desktop and phone device.
Please can you ckeck my webste polaxo.com Thank you
Hello, @welcome-store1358,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and try to solve the issue for you on your site.
Regards, P-THEMES.
Hello! Live search does not work. Yith WooCommerce Ajax Search plugin is not installed. Template finder only. Please help.
https://youtu.be/cfNd0orNqv8Hello, @Parweld,
I have just checked it on my test site with the very latest version of the WordPress and Theme and it is working perfectly fine at my end, you can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/global/
Please make sure that you are using the very latest version of the Theme and Plugins, and deactivate all the third party plugins and check back your site after removing the cache, Hope this will solve your issue and if not then please remain all the third party plugins deactivated and share your site WP Admin Login details via our support system so our experts will check and solve it for you.
Regards, P-THEMES.
Hello! Plug-ins enabled: Porto Theme – Functionality WooCommerce I got WPBakery Page Builder 6.1 with the theme. Live search does not work. Tested on multiple machines and multiple browsers.
Ticket number #99845
Hello, @Parweld,
Now please be patience once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
2 Days now waiting for a reply from support – #99657
Hello, @matod,
Really sorry for the inconviniance, I have just confirmed from the support department and they said they already replied your support ticket 2 hours ago, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi Team, I absolutely love this theme. Too many customisation and options. I want to use a shop template for my website but just for the homepage, i want to use the body (excluding header footer) from a different page. Is that possible?
Hello, @moulikpatra03,
You have to Import the Shop Demo on your site and set the Shop Page as Home Page and remove all the other pages which you do not want on your site, and you can remove the header and footer from any page by using page view options as per your requirements.
Regards, P-THEMES.
Is it possible to display stock status on each product like ‘out ofstock’ ‘available to backorder’ or ‘in stock’ in product archieves? Like this: https://imgur.com/a/AVyPX1A
Hello, @Jettools,
No, Sorry to say that but this is not possible using Theme Options, as there is no such option in the Theme for it, you have to try with any third party plugin or any code snippets which works for you.
Regards, P-THEMES.
I will register the theme but the correct licencenumber will not accept. I can send you the number when you give me a mailaddress.
Hello, @icommerce_63,
Please share your Theme purchase code PDF file with us via our support system here: http://portotheme.com/support
or via our email newsmartwave@gmail.com
Regards, P-THEMES.
I have a license linked to a project that I no longer use and would like to use in another one. Can you reset my licence?
Its ok now, ignore this, thank you
Is there a recaptcha plugin or code insertion method you can recommend that will work on the wordpress and woocommerce pages?
Hello, @daschenbrener,
Sorry to say that but we have not tested any of the third party plugin or code with the Theme officially for this purpose, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I have been trying to login to support for days. It does not save the password via Chrome and when I reset the password, it errors out. What’s going on?
Hello, @mcintyremedia,
Try to clear the Chrome cache and cookies, There is no such issue with Support Stystem or Chrome, This is the issue only at your end with your browser.
And if still finds the issue with Logging in, then please share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and reset the support account for you.
Regards, P-THEMES.
Hello,
Last Update,
Porto | Multipurpose & WooCommerce Theme,
visit Link : https://1.envato.market/RBqQa
Hello, @sabbirsarder565,
Can you please explain your query more clearly if possible with the help of screenshots…
Regards, P-THEMES.
Can you send me the pt-br?
Hello, @jolfer810,
You can translate your site using Loco Translate plugin in any language as per your requirements.
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
Dear Author, so many times i create a ticket on support center and ask about REVOLUTION SLIDER AND WPBACKERY VISUAL COMPOSER PLUGINS, they are providing not lates plugin of wp backery and others, please check here https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-update-porto-functionality-revolution-slider-and-wpbackery-visual-composer-plugins/ and this https://www.portotheme.com/wordpress/porto/documentation/update-plugins/ Porta claim that those plugin are premium and can use latest version but i can not. i want fully refund thank you.
Hello, @mcaniynemli,
Please delete the old version of the plugins from your site and download the latest version of the plugins from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
When we update to WP 5.5 the website is crashed did you made any updates for that?
wp-content/themes/porto/header.php:14
Hello, @homelinkonline,
The latest version of the Porto WordPress is fully compatible with the latest version of the WordPress 5.5, I can see you are using the old version of the Theme: https://postimg.cc/RW7k0mxS
Please check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Guys I have a license linked to a project that I no longer use and would like to use in another one, but when I activate it informs that it is linked to the old project. How do I unlink from the old project?
Detail I don’t have access to the old project.
Hello, @robertoferreira,
You have 4 licenses on your name, which one I will reset for you? Please share the first 4 digits of the license like ab12** so that I’ll check/verify and reset it for you.
Regards, P-THEMES.
