Hello, @halmatcs4,

Can you please share your purchase code PDF file with us via our support system so that we will check/verify and reset it for you.

Regards, P-THEMES.

Hello, @TanvirRoky,

First of all, thanks for showing your interest in Porto WordPress

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Regards, P-THEMES.

Hello, @wc4tang,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

Hello, @DanielTiva,

1. I have just tested your site now and it is working perfectly fine at my end, please see the below-given screenshot, it must be the cache issue at your end nothing else.

https://postimg.cc/cgZ3d7hW

https://postimg.cc/dhyZdNSv

2. Please watch and follow the instructions showing in this video:

https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder

3. I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, thanks for answering, the domain “booomg” was the test site, now I have it in the productive one: “tiva.com.ar” here is where I have the problem of the icon of the wish list (heart) does not appear in the product page and individual product page, do you need access with the credentials?

Hello, @DanielTiva,

Please deactivate all the third party plugins from your site and activate the Parent Theme and check back your site after removing the browser cache, Hope this will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this will not solve your issue then please share the site WP Admin Login details with us via our support system so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @salcologistics,

Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

We are trying to view the demo in order to purchase a license and we are not able. Hopefully you can fix it soon

ok any idea when can you fix it? we want to purchase a license but we can’t view the demo. Is there any other way we can view the demo?

Hello, @parisalex,

I have Imported all of the above Demos on my test site for you, you can check those by clicking the below given links:

http://hubdatasolutions.com/pearl/porto/portfolio2/

http://hubdatasolutions.com/pearl/porto/portfolio4/

http://hubdatasolutions.com/pearl/porto/photography3/

Regards, P-THEMES.

Hello, @rushi99,

Please create a Block and then set the Banner under it, save changes, and quick edit the block, copy the block slug name and then go to Home Page, edit it, and Scroll below, you will finds view options and under view options, you will find Banner Type, set it as Banner Block and paste the block slug name under it as showing below:

And then go to Porto >> Theme Options >> General and set the Banner Wrapper as Wide as showing below:

Regards, P-THEMES.

Hello, @ABLOCKEZA,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @sahinb,

Please contact us via our support system with your site WP Admin and CPanel login details so that our experts will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @Creative-Shop,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

That’s great ! Thank you.

You’re Welcome!!

Hello, @greggles77,

OK, If that is part of WooCommerce, then please contact us via our support system with your site WP Admin Login details and the small video clip of the issue so that our experts will check it for you and provide you the best possible solution for it.

Regards, P-THEMES.

Ok I will thanks – you have me impressed with your response time to the comments by the way. Well done keep up the good work.

Hello, @greggles77,

Thanks for your appreciation and now please be patience, once your support ticket will be resolved you will get the reply of your support ticket.

Regards, P-THEMES.

Hello, @unoserver,

1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site, after removing the browser cache.

#mini-cart .cart-popup {
    margin-right: 0 !important;
}

2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site, after removing the browser cache.

#header .searchform .selectric {
    border-right: 0 !important;
}
#header .searchform fieldset .text {
    width: 500px !important;
}

Regards, P-THEMES.

Hello, @unoserver,

OK, I see, Now, Please remove the code that I gave you above in my last reply and add the below given one, I am sure it will solve your issue.

Remove: https://postimg.cc/VSQVq6m6

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site, after removing the browser cache.

@media(min-width:1200px){
#header .searchform .selectric {
    border-right: 0 !important;
}
#header .searchform fieldset .text {
    width: 500px !important;
}
}

Regards, P-THEMES.

Hello, @alecaser,

This is not coming from the Theme but this is coming from WooCommerce or any third party plugin, Please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @hanounomar,

1. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

2. Sorry to say that but we have not tested the “iThemes security” Plugin or any other third party plugin with the Theme officially so are unable to suggest you on it, you can try with anyone which better meets your requirements.

Regards, P-THEMES.

Thanks for the kind reply, but I didn’t get it:

should I use any of the security plugins?

Hello, @hanounomar,

It means, that we have not tested any of the third party plugin for this reason with the Theme officially so we are unable to suggest you on it, you can try any plugin with the Theme which better meets your requirements at your own risk.

Regards, P-THEMES.

Hello, @frayaa,

First of all, thanks for showing your interest in Porto WordPress

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Regards, P-THEMES.

Thanks for the reply. I am familiar with the theme forest license policy but wanted clarification about the use on sub-directory sites. So do I understand it right, that since it’s the same domain, even though it’s a different eshop, I can also install there on one license as the main eshop? (Since multiple installs are allowed)

Hello, @frayaa,

You can use the Same License on Multisite, and on a single Domain, Further you can ask from Envato, they will clearify you on it.

Regards, P-THEMES.

Hello, @nationalpcinfo,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then update the Theme and plugins and it will solve your issue.

How to update the Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Latest Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/12/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @hanounomar,

Sorry to say that but we have not tested our latest Theme with Akismet Anti-Spam officially so we are unable to suggest you on it, If you want you can try this with the Theme at your own risk.

Regards, P-THEMES.

Hello, @nationalpcinfo,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you very much.

Most Welcome!!!

Hello, @horacioanaya,

I have just checked your site now and it is working perfectly fine at my end, please watch this video: https://streamable.com/pscrmh

And Regarding, copy the Footer, Header or any section from other Demo, Please read this thread:

https://themeforest.net/comments/24817235

Regards, P-THEMES.

Hello, @sathyaprakash,

For Search Pop Up issue, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will solve your issue, and all the other elements on your site are working perfectly fine, It must be the cache issue at your end nothing else: https://postimg.cc/JGHXzgKf

@media (min-width: 992px){
#header .search-popup .searchform {
    width: 410px !important;
}
}

Regards, P-THEMES.

Please check this image as well.. that vertical menu dropdown arrow mark also merging between two menus..

Hello, @sathyaprakash,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will solve your issue.

.sidebar-menu li.menu-item>.arrow {
    height: 0 !important;
    line-height: 40px !important;
}

Regards, P-THEMES.