23211 comments found.
Please note that ‘PayPal Checkout’ does not work when used with ‘Checkout on Single Product’ page – can you please do some replication testing on current versions of your them (as in the last 2 weeks current). Thank you
Hello, @greggles77,
I am sorry but this is not the Theme issue, but this is the plugin issue you are using for ‘PayPal Checkout’ on your site, so please once contact the plugin author and ask to solve the issue for you on your site.
Regards, P-THEMES.
Hi there – this feature does work on other themes that I manage, and to add this plugin was included in the themeforest package I purchased from you. Part of the PORTO Setup includes Woocommerce. This feature is part of Woocommerce. Can you please test it against your theme please as a replication stage of troubleshooting, please do not just fob me off back to Woocommerce. Thank you.
Hello, @greggles77,
OK, If that is part of WooCommerce, then please contact us via our support system with your site WP Admin Login details and the small video clip of the issue so that our experts will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Ok I will thanks – you have me impressed with your response time to the comments by the way. Well done keep up the good work.
Hello, @greggles77,
Thanks for your appreciation and now please be patience, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi Porto,
https://imgur.com/la3ZZP01. After removing the shopping cart text next to the mini cart icon (SHOP 35) the mini cart popup is not aligned with the icon and that is making impossible to click on view cart or Proceed to Checkout. How align it?
2 How to make the search form larger and removing the line in between Form and the Magnifying Glass.
Hello, @unoserver,
Your site is showing this: https://postimg.cc/KKK32DhG
, Please turn OFF the debugging Mode of your site so that I’ll check it for you.
Regards, P-THEMES.
Hi DEBUG is not Activated it´s False … Perhaps you wrongly answer please check again https://imgur.com/la3ZZP0
Hello, @unoserver,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site, after removing the browser cache.
#mini-cart .cart-popup {
margin-right: 0 !important;
}
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site, after removing the browser cache.
#header .searchform .selectric {
border-right: 0 !important;
}
#header .searchform fieldset .text {
width: 500px !important;
}
Regards, P-THEMES.
Hello, @unoserver,
OK, I see, Now, Please remove the code that I gave you above in my last reply and add the below given one, I am sure it will solve your issue.
Remove: https://postimg.cc/VSQVq6m6
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site, after removing the browser cache.
@media(min-width:1200px){
#header .searchform .selectric {
border-right: 0 !important;
}
#header .searchform fieldset .text {
width: 500px !important;
}
}
Regards, P-THEMES.
Hello, @alecaser,
This is not coming from the Theme but this is coming from WooCommerce or any third party plugin, Please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
and again it was written below here as: “Revolution Slider ($19 value) plugin Visual Composer ($34 value) “
this should mean that they are included !!!
hi there should I use any of the security plugins? and what do you think about “iThemes security” Plugin ?
Hello, @hanounomar,
1. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
2. Sorry to say that but we have not tested the “iThemes security” Plugin or any other third party plugin with the Theme officially so are unable to suggest you on it, you can try with anyone which better meets your requirements.
Regards, P-THEMES.
Thanks for the kind reply, but I didn’t get it:
should I use any of the security plugins?
Hello, @hanounomar,
It means, that we have not tested any of the third party plugin for this reason with the Theme officially so we are unable to suggest you on it, you can try any plugin with the Theme which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi, I am seriously considering this theme based on the wonderful reviews for my e-commerce sites. I have a main domain e-shop (domain.com) and sub-directory e-shop (domain.com/sub-directory). Can I use this theme in both when I purchase or do I need to purchase twice? Thank you!
Hello, @frayaa,
First of all, thanks for showing your interest in Porto WordPress 
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
Thanks for the reply. I am familiar with the theme forest license policy but wanted clarification about the use on sub-directory sites. So do I understand it right, that since it’s the same domain, even though it’s a different eshop, I can also install there on one license as the main eshop? (Since multiple installs are allowed)
Hello, @frayaa,
You can use the Same License on Multisite, and on a single Domain, Further you can ask from Envato, they will clearify you on it.
Regards, P-THEMES.
Proto demo for Blog1/2/3/4 not visible. Please resolve this.
Hello, @nationalpcinfo,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then update the Theme and plugins and it will solve your issue.
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/12/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
is your theme compatible with Akismet Anti-Spam?
Hello, @hanounomar,
Sorry to say that but we have not tested our latest Theme with Akismet Anti-Spam officially so we are unable to suggest you on it, If you want you can try this with the Theme at your own risk.
Regards, P-THEMES.
How to change the domain name associated with the theme license.
Hello, @nationalpcinfo,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you very much.
Most Welcome!!!
Hello, I installed the porto theme, I chose the Home CORPORATE 19 demo but it is unconfigured, it seems that the system is not reading the CSS. How can I solve this problem?
Another question, in DEMO CORPORATE 19, how do I use FOOTER CLASSIS ADVANCED (footer model: https://www.portotheme.com/wordpress/porto/corporate-hosting/)?
Hello, @horacioanaya,
I have just checked your site now and it is working perfectly fine at my end, please watch this video: https://streamable.com/pscrmh
And Regarding, copy the Footer, Header or any section from other Demo, Please read this thread:
https://themeforest.net/comments/24817235
Regards, P-THEMES.
hello team, i have installed the demo content. but the site looks weird at search form and sub menus..collapse one over another
Hello, @sathyaprakash,
For Search Pop Up issue, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will solve your issue, and all the other elements on your site are working perfectly fine, It must be the cache issue at your end nothing else: https://postimg.cc/JGHXzgKf
@media (min-width: 992px){
#header .search-popup .searchform {
width: 410px !important;
}
}
Regards, P-THEMES.
Please check this image as well.. that vertical menu dropdown arrow mark also merging between two menus..
https://snipboard.io/k46a72.jpgHello, @sathyaprakash,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will solve your issue.
.sidebar-menu li.menu-item>.arrow {
height: 0 !important;
line-height: 40px !important;
}
Regards, P-THEMES.
Hello, When enable WP_DEBUG mode this error is displaying
WordPress database error: [Table ‘xxxx.wp_product_catmeta’ doesn’t exist]
SELECT product_cat_id, meta_key, meta_value FROM wp_product_catmeta WHERE product_cat_id IN (92) ORDER BY meta_id ASC
Look : https://tinyurl.com/y2fkdjxb
Hello, @azzazi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Is it compatible with the latest version of woocommerce (4.4.1)?
Hello, @Imre81,
Yes, The very latest version of the Theme 5.4.4 is fully compaitable with the latest version of the WooCommerce 4.4.1.
Regards, P-THEMES.
Hi i just migrated website from the test domain to a live one and when i try to edit pages with elementor it loads and empty page with header and footer, there is no body with sections, and that stands for all other pages?
Hello, @VDjGFX,
Please read and follow the instructions written in this comment:
https://themeforest.net/comments/25028937
Regards, P-THEMES.
I solved the problem by updating the elementor. Conveniently the update was released 2 hours i submitted the question.
Sound’s Great!!!
I have imported a license for a domain name, but now I leave that domain name to change to another domain name, what should I do. can the license be used anymore or is it associated with the old domain name
Hello, @phantuananh2131990,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thank you. Sorry for the inconvenience
No Problem
Can you show me any demo with live search?
Hello, @stevefantazia2,
First of all, thanks for showing your interest in Porto WordPress
Please watch this video:
https://youtu.be/djMOuadv570
Regards, P-THEMES.
But how to achieve it in widget? live search isn’t working there
Hello, @stevefantazia2,
Yes, Live Search is only for the header not for Widget.
Regards, P-THEMES.
Hello please reset my purchase code thanks
Hello, @najixp,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi – My attributes are not showing on category pages. they were showing and now they are not. on the shop page, only one is showing and on the sale page, all are showing. thanks
Hello, @BGATHERTON,
I have just checked it at my end on my test site and finds it is working perfectly fine, you can also check it here:
http://hubdatasolutions.com/pearl/porto/global/shop/
Please make sure that you have updated all the Theme required and recommended plugins as well and also deactivate all the third-party plugins and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/10/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. we want to be able to offer products with variations, in size, and also most importantly, in colour. Is there a way a range of colours can be shown for a product and the user selects a colour choice as an option? Thank you.
Hello, @collylad,
Yes, you can, you can simply create variable products and set the color, size, image swatches as per your requirements, Please watch the below-given video I have created for you.
https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Olá tema porto, sei que já estão cientes, mas quero que fiquem cientes que o Elementor lançou a atualização 3.0.2 e espero que vocês atualizem também para corrigir os erros da versão 3.0.0 e 3.0.1 sem desafios. Estou no aguardo, meu site está todo desconfigurado com essa atualização. Já tentei voltar para a 2.9 mas aparentemente desconfigurou legal… uma pena!
Hello, @welli0806,
Please read and follow the instructions written in this comment:
https://themeforest.net/comments/25028937
Regards, P-THEMES.
All Slider Revolution modules must Register Purchase to unlock .. should i register or i must Purchase it ?
Hello, @memo232002,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
well how can i customize banners .. i tried from edit page & theme option & wpbakery but i can’t
Hello, @memo232002,
Please watch and follow the instructions showing in the below given videos:
https://youtu.be/Xxr_-gLZtjU
https://youtu.be/0j9vqvHBmtQ
Regards, P-THEMES.
