Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Frontend editor has been disabled by default, but you can enable it if you want to use it. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330658-How-To-Enable-WPBakery-Frontend-Editor

Let us know if you have any additional questions.

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Hi there,

Thanks for writing in! In Appearance > Widgets > Header Widget Area One you do have the side area button opener which you simply can remove from the widget area and you side area will no longer be present.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest!

Could you please be more specific on this as we are not sure what exactly you wish to accomplish.

If you refer to product reviews you can always enable those for sure within our theme WooCommerce options.

Keep us updated on this.

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Hi there,

Thank you for reaching us!

You can always edit every column where you have an option to hide the column on certain device as it is shown here.

If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

It seams that this is caused by the Smush plugin’s Lazyload functionality so please try to disable it to see if the issue will be resolved.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! If you wish to have Elementor content than we would suggest you to import the Elementor demo.

If you need any assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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it worked!

I entered my Google map APT key, but no map appears. where do you edit that?

Hi there,

Please check our article about it here

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that our support teams response time is within 24h and we are sure you will get an answer as soon as possible.

Thank you for your patience.

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Thank you. I’ve got an answer! All the best, from my part.

Hi there,

Glad to hear this!

If you need any further assistance please keep the conversation with our support team!

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Hi there,

Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you need an immediate update of any of the plugins, please submit a ticket on our  help center  and one of our support agents will provide you with latest versions.

Thanks.

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Hi there,

We do use Elementor regular within our theme which is more than enough to achieve anything you do see on our demo website.

You can for sure install third party plugins if you wish that however please understand that we simply cannot guaranty theme compatibility as we have not tested them with our theme.

Do let us know if you have any additional questions.

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I reinstalled my site and when I wanted to validate the template, it indicates that it is already registered with another domain. And my domain is the same as always.

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Thank you for the explanation, so there is not an option to do this within our theme options. Only portfolio single supports video, and the portfolio list does support the featured image or gif, so you could consider using gif on portfolio featured image.

We are here if you have any additional questions.

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ok thx

Hi there,

Let us know if you have any additional questions.

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Hi there,

If you click on the side of the video the player will close and get back to the homepage.

Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in! If you need to password protect your gallery simply edit it in right panel of your Gallery. As you can see in this screenshot.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that as per regular license.

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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I have submitted a ticket

Hi there,

Thank you, you will for sure get an answer as soon as possible.

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Hi there, Thanks for writing in! You can for sure update the WordPress version to 5.5 as it is compatible with our theme.

And if you possibly do encounter some issues please submit a request at our help center and our support team will be happy to help.

Thanks.

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this is message i receive, there is not an option to download any of the website demos. only shows solene wp bakery and solene elemntor to import.

message: “Please note that your server resources are not configured properly so you might run into an issue during the demo import process. Please adjust your server configuration values.”

Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Once you install the theme you do have an option to import demo content, which will give you access to all the themes pages and settings that you can see on our demo website.

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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