19066 comments found.
Hello sir I installed this theme to my new domain. But failed when adding the purchase code. I deleted the purchase code and deleted the theme as well on the old domain. However, it didn’t work to add the purchase code to the new domain. Please help, thank you
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi
I want disable permanently Post Options for all users except administrator , Is it possible or do you have advice or suggest?
Hi,
at this moment, we have this option for the Muffin Builder only and you can check its privileges under BeTheme Options > Global > Advanced section.
Best regards,
Muffin Group team
Thanks for Answer , I know about Muffin builder , I need to hid that part of post and pages for other users. any suggestion ? In user role editor I couldn’t find anything to hid that.
Unfortunately at this moment, we do not have any solution for you.
I tried to update betheme and recieved this error: Update failed: The package could not be installed.
Hi,
there might be few different reasons why you get this message. That’s why, we recommend to read this article.
Best regards,
Muffin Group team
Good Day,
Is it possible to add the Blog Search bar to the Blog Filter Bar?
Hi,
do you mean to add Search into sidebar? If not, please provide link to page where you would like to do this exactly.
Best regards,
Muffin Group team
We want to add it into the Filter By bar together with the Tag’s Authors Ect.
Filter bar is hardcoded into files so unfortunately it is not possible to add search there without files customization.
How much would the file customization cost?
We do not offer file customizations due to lack of the time but if you will send us private message, we may recommend you companies that we cooperate with.
When I choose a demo, can I also use elements I see in other demos or just the given shortcodes I find on the homepage?
Hi,
yes, you can use elements from other demos of course. For more details, please read this article.
Best regards,
Muffin Group team
Urgent please
Dear BeTheme Team,
I’ve installed the BeTheme in AWS EC2 instance and initially the theme has been installed and registered in the AWS public DNS (ec2-3-9-139-64.eu-west-2.compute.amazonaws.com) which is not proper domain but now when I linked my actual domain (www.pixcode.co.uk) and trying to activate theme it is giving me activation error (“Purchase code already used. Please deregister purchase code and remove theme folder on”)
Could you help me how to deactivate and activate again on my domain please
Thank you
Tej Dahal
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hello! I have a compatibility problem with Rank Math and Muffin builder. Can you solve it for me? I just bought 6 months of support to be able to solve this problem. I have read many guides but have not found the answer to the problem. Thank you!
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Done.
Thank you, we will respond as soon as we check.
Hello! I us eBetheme everytime. How can i delete customers in my woocommerce? there is no possibility
Hi,
at this moment, WooCommerce does not have such possibility included. This issue has been discussed on https://github.com/woocommerce/woocommerce-admin/issues/3810
Best regards,
Muffin Group team
Hi, I have 3 questions
1. Is it possible to add the author name and date to the related post section on a single blog.
2. Is it possible to remove remove authors or hide authors from the blog filter (We want to hide authors who haven’t published any articles)
3. Is it possible to display the next and previous blog post article arrows together with the articles’s title and not the image with the slide in effect that it currently uses?
Hi,
1. No, there is no such option.
2. Please send us link to example page where you got such authors so we may have a closer look on it.
3. Sorry, but there is no such possibility.
Best regards,
Muffin Group team
Thanks very much.
Here is the link the blog page with the filters. Siteweb for example is a author but there is not posts for Siteweb
http://169.239.217.30/~cognativeedge/blog/Thanks. We’ve checked those filters but unfortunately it won’t be possible to remove specific authors only.
hi! I am being told that the license is already used up an old site and that I must deregister it on that site. But that’s a site I haven’t used for a long time, I don’t even have the domain, it’s someone else’s parked domain. So where am I supposed to deregister the site from please?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Thanks very much, all sorted. Very quick support, thanks MuffinGroup!!
You are welcome! 
I am not able to change logo at footer and mobile devices at your ecofood prebuilt theme. what to do please help.
Hi,
logo in the footer on the BeEcofood is made with Muffin Builder.
Best regards,
Muffin Group team
Thank you.
You are welcome!
when updating plugins: wp bakery receives notification that the installation failed because the package contains no files. The update of the slider does not run at all. please info how do I update the plugins? wordprss 5.5, betheme 21.8.3
at the moment wp bakery does not work, after deleting the folder and trying to reinstall it, the installation package is still empty and the page has no plugin on which it is mainly based. it is completely unusable at the moment. please answer urgently, how should I install wpbakers from betheme plugins?
Hi,
the error “The package could not be installed. The package contains no files.” means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look.
Best regards,
Muffin Group team
Hi
Is it possible to add video on portfolio page like this example?https://themes.muffingroup.com/be/theme/shortcodes/loops/
that you have added vimeo video to blog post.
Hi,
we are sorry but Portfolio does not have this feature included unfortunately.
Best regards,
Muffin Group team
But in Muffin option of portfolio it have video option for mp4 or vimeo or youtube! What is that for ?
These fields are to display videos on single portfolio pages.
Why does the WP bakery plugin does not get updated with theme plugin? How do I get the latest version 6.3 of the plugin?
Hi,
the most recent version of WPBakery we’ve tested and is bundled with theme, is 6.2. We did not tested 6.3 version yet thus it is not available for download.
Best regards,
Muffin Group team
How can i create an image gallery “slider” where there is only one vertical column and the images move sideways?
Hi,
if you mean something like we did on https://themes.muffingroup.com/be/theme/shortcodes/content-blocks/#slider it is Slider item
Best regards,
Muffin Group team
Could I have some instructions on how to use it? Just pasting the shortcode doesn’t help.
You can use Slider as Muffin Builder item or shortcode. However, you have to add items (images) to slider and this could be done under BeTheme > Slides section in main WP dashboard—> https://prnt.sc/u6no9u
Well, I managed to do it. Now i have a question, is it possible to enlarge the photo after clicking on the side? It’s very important to me!
Correction – is it possible to enlarge the photo after clicking on the selected photo*?
This is Slider item so it is not possible to open images in popup. If you wish to open images in popup, you supposed to use Gallery instead.
I cant find my CODE to register my license. Can you send me the code pls… I already bought the theme. Thank you!
Hi,
you can find purchase code under Downloads tab in your Themeforest’s panel. For more details, please read this article.
Best regards,
Muffin Group team
Im try to update the theme but every time I click on update I get the message this package don’t have files?
Hi,
The error “The package could not be installed. The package contains no files.” means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look. The message have to be send privately via contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
Slider Revolution: Do you know how to make sure the video does not glitch? When you view the slider, it shows the media library image first, then the video starts. So, it looks like a glitching video intro. I would like to make this seamless.
Hi,
this behave depends on many things like server speed, number of installed plugins, media sizes, etc… You have to make some tests if you really want to get rid off this effect.
Best regards,
Muffin Group team
urgent attention. with the wordpress 5.5 update the betheme muffin options (21.8.3) do not work. please what is the solution to this problem? thank you
thank you
Hi,
Because you faced a weird issue, which we believe has nothing to with the BeTheme itself, we recommend the following steps:
1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.
2. Remove all 3rd party plugins (including cache of course).
3. Make sure, there is no additional cache stuff on server side.
We are pretty sure, above steps would help you
Best regards,
Muffin Group team
Thank you. please check. i have the same problem on 2 different installs on 2 different servers. After update 21.8.3 and WP5.5 the muffin option does not work
I found the problem on a plugin. After updating the plugin, the muffin option is working. Thank you
You are welcome!
Hello,
I have downlaoded a demo i wanted which includes a shop in it and i want to change the display of a the products pages. I saw there are different displays in another of your demos. How can i do it?
Thanks.
Hey,
to change Shop page layout, please go to BeTheme Options > Blog, Portfolio & Shop > Shop section and just choose one of 4 pre-defined styles.
Best regards,
Muffin Group team
