23241 comments found.
Hi Guys, How do I edit the category banner with the 200+ text on it? I can edit the text but not the image of the girl with the headphones? I need to do this asap. Thanks.
Hello, @john_mcmahon,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
Regards, P-THEMES.
Hi Porto team, I have purchased the theme but I have had to change domain names due to issues with registrar. I have changed the domain now but I cannot activate my license as it is linked to the old one. I’m hoping you can give some assitance or advice? And yes my support literally expired a few days ago. I’m ata bit of a loss.
Hello, @DIMINISHEDAUDIO,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Bless you all. 5 Stars
Thank you 
I missed the sale :’(
lol I had the tab open and planned on purchasing it, but I waited to long 
Hello, @TheRealRazzy,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but the Sale on the Theme is over now, you have to purchase it, on its regular price now.
Regards, P-THEMES.
Good afternoon, I’m trying to edit the site from the options of the theme porto, either from the front panel of administrator or in the option to customize, in no case I want to affect the changes I make, it seems cache, but I have litespeedcache and I configured the theme with it, I give to delete cache and everything remains the same, nothing is edited at the level of layout design, ie especially colors, this is the site https://alibezon.es/
Hello, @castillovox,
Please read and follow all the steps listed in the below-given article and turn OFF all the server cache and site cache plugins as well till you are in the development process, the best practice is after completing the development you can configure the cache for your site.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, I would like to switch to a new domain with the theme. Can I just deactivate on one domain and install and then activate on a new one? Thanks!
Hello, @aleksanndar,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey PT Support, you rock! Thanks a lot!
You’re Welcome!!!
Hi, I wrote to you mail-adress, why don’t you answer? Support not working anymore?
Hello, @webproffistart,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, I haven’t bought the theme yet. have questions about the topic related to the characteristics of the topic and about support? What mail address should I write to?
Hello, @webproffistart,
You can write to us at newsmartwave@gmail.com with this comment URL as well.
Regards, P-THEMES.
Hi Porto
Kindly address Support #100772
Thanks.
Hello, @kenyatents,
I have just confirmed from the support team and they said that they just replied your support ticket with a proper solution as showing in this screenshot: https://postimg.cc/JDpxhv0M
,
, so please check your support ticket reply and reply to your support ticket accordingly, and please always be patience in terms of support tickets, you will always get the reply when your support ticket resolved.
Regards, P-THEMES.
I am trying to use Porto theme with a Wide Body Wrapper. When I apply that lay-out, the content block is still full width on all pages. How can I fix that, so it is aligned to the header and footer? I tried both Wide and Boxed for the content Wrapper, but both give the same result.
Hello, @HEDV,
Can you please share the screenshot and the Demo on which that section is so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
how to remove purchase code for my porto theme, actully my domain hosting (nerossakal.com) is expired.
Hello, @leventerdogan,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Since your last update and your “overlay preview” for product pages, woocommerce product add-on don’t work anymore. Some code like : title=\”Anglaise\” are now transformed into title=\”Anglaise with result to crash the possibility to order add-on correctly to our products. Thank again for this.
Hello, @aubrycadoret,
Which WooCommerce Addon are you using which is not working now for you? And also can you please share the screenshot of the issue as well for my better understanding and elaborate the issue as well.
Regards, P-THEMES.
The plugin name is “woocommerce product add-ons” https://woocommerce.com/products/product-add-ons/ As you can see in page source code here : view-source:https://www.aubry-cadoret.com/produit/rond-de-serviette-menton/ after words Anglaise, Bâton and Art déco, it’s miss the closing ” and certainly the
You can try to clic on the tree picture on the product to select it (it’s not working) and you can see over the image that there is additionnal code in the title due to not closing it correctly.
Hello, @aubrycadoret,
I am sorry but I have just checked your provided URL and do not finds the additional code in the title, tree picture on the product as well and nor afterwords Anglaise, Bâton and Art déco, it’s missing the closing as showing in this screenshot: https://postimg.cc/f313kWsw
And for your kind information, we have not tested the “woocommerce product add-ons” extension with our Theme officially and nor it is included in the third party plugins compatible list confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So please do not use it, Otherwise, You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Your new update once again is giving us issues….. Please respond to #100731 Waiting 24 hours yet you only responding to positive comments?
100731 Menu items to close to each other.
Mathew, reported a day ago Hello.
1. Whenever I go into header builder, main menu gets squashed and I cannot get it back to normal? This happens after I make changes to my header builder.
2. Where are the spacing and text size settings for the main sidebar menu in mobile? All the text is to small and close and this causes clicking on wrong items. I need sidebar to flow better.
Please help get it back to normal… PNG Untitled.png (761 KB)
Hello, @matod,
I have just confimed from the support team and they said that they just replied your support ticket with a proper solution as showing in this screenshot: https://postimg.cc/R3B54xr8
, so please check your support ticket reply and reply to your support ticket accordingly, and please always be patience on term of support tickets, you will always get the reply when your support ticket resolved.
Regards, P-THEMES.
Hello, I start activate theme design my site in this link: https://mysite dot com/folder then I move to https://nysite dot com by going towp-admin-setting and change site links and home URL then move files from vip folder into public_html directory but now site show blank page ! Can you advise/ help please ?
Hello, @bakulutu,
Sorry to say that but this is not our Theme issue, This is your migration issue, this is not how the site moves, you have to use any third party plugin like Duplicator WordPress plugin for migrating your site, Now you have moved the site into different paths and folders, and not Database and site linked with Database, so its mess for you now, please contact your hosting provider and ask to solve this issue for you on your site, Your hosting provider is the one who can solve it for you.
Regards, P-THEMES.
Sure, Thank you I sort it ! is caused by user.ini file created by wordfence plugin .
Sound’s Good!!!
That you have found and solved the issue by yourself!!
You are the best
Hello again, I select single post layout in Theme Option->Blog->Single post and select MEDIUM in Post Layout, but this layout does not design as seen because leave empty space below the image , I expect feature image float left and contents right and contents cover from right -top and below the image to whole page.
Hello, @bakulutu,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
How do I take out AVAILABILTY in product meta and is it possible to display the product category without “CATEGORY:” in front of it? Thanks!
Hello, @dashco,
1. For Removing the AVAILABILITY please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product_meta span.product-stock {
display: none !important;
}
2. Sorry to say that but this is not possible to only remove the “CATEGORY:” word, This requires Customization.
Regards, P-THEMES.
Slide revolution current (installed) version is 6.2.18, although, the Available Version 6.2.22. I have updated the porto theme to the last version of 30th august 2020. why the slide rev. update wasn’t included in the porto update?
Hello, @hanounomar,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
hi we have bought one theme for the site but we need to use for other 2 sites..how can we buy ? just buy separate license code?
Hello, @kyawsoekhaing,
First of all, thanks for showing your interest in Porto WordPress
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are the license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
Hi! I´m doming some customization of header and footer in the “Themes Options”, i can save changes but on front end changes don’t appear… do you know why? Tks!
Hello, @prensaamr,
This must be the cache issue at your end nothing else, please read and follow the instructions written in the below-given article, I am sure it will help you in solving your issues:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t register for the support.
Hello, @neoteckgrup,
Please share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
I send an email with purchase code, as I did in the last 5 months, but no response.
Hello, @neoteckgrup,
Can you please share your email with which you sent the email so that I’ll check and find it asap…
Regards, P-THEMES.
The emails are: comonline1@neoteck.ro and mihai.cretu@neoteck.ro. Thank you!
Hello, @neoteckgrup,
I have just confirmed from the support department and they said they successfully created the support account for you and emailed you the credentials at mihai.cretu@neoteck.ro so please check your email now.
Regards, P-THEMES.
Hi, I received the email from support team. Thank you for your help!
Most Welcome!!
Blog demos are work
Hello, @bakulutu,
I have just checked your site now and it is working perfectly fine at my end as showing in this screenshot: https://postimg.cc/wtkwvfb0
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Sure now work, good , Thank you !
You’re Welcome!!!
I bought this template for Magento 2 and now for Wordpress, because customer support is the best…I tried another template, but I went back to Porto. Good job guys!
Awesome! We love hearing this, @jonovak!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
Hi,
Is this theme compatible to WooCommerce B2B? https://codecanyon.net/item/woocommerce-b2b/21565847 Thanks,
Hello, @devquickmedia,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
