23211 comments found.
Your new update once again is giving us issues….. Please respond to #100731 Waiting 24 hours yet you only responding to positive comments?
100731 Menu items to close to each other.
Mathew, reported a day ago Hello.
1. Whenever I go into header builder, main menu gets squashed and I cannot get it back to normal? This happens after I make changes to my header builder.
2. Where are the spacing and text size settings for the main sidebar menu in mobile? All the text is to small and close and this causes clicking on wrong items. I need sidebar to flow better.
Please help get it back to normal… PNG Untitled.png (761 KB)
Hello, @matod,
I have just confimed from the support team and they said that they just replied your support ticket with a proper solution as showing in this screenshot: https://postimg.cc/R3B54xr8
, so please check your support ticket reply and reply to your support ticket accordingly, and please always be patience on term of support tickets, you will always get the reply when your support ticket resolved.
Regards, P-THEMES.
Hello, I start activate theme design my site in this link: https://mysite dot com/folder then I move to https://nysite dot com by going towp-admin-setting and change site links and home URL then move files from vip folder into public_html directory but now site show blank page ! Can you advise/ help please ?
Hello, @bakulutu,
Sorry to say that but this is not our Theme issue, This is your migration issue, this is not how the site moves, you have to use any third party plugin like Duplicator WordPress plugin for migrating your site, Now you have moved the site into different paths and folders, and not Database and site linked with Database, so its mess for you now, please contact your hosting provider and ask to solve this issue for you on your site, Your hosting provider is the one who can solve it for you.
Regards, P-THEMES.
Sure, Thank you I sort it ! is caused by user.ini file created by wordfence plugin .
Sound’s Good!!!
That you have found and solved the issue by yourself!!
You are the best 
Hello again, I select single post layout in Theme Option->Blog->Single post and select MEDIUM in Post Layout, but this layout does not design as seen because leave empty space below the image , I expect feature image float left and contents right and contents cover from right -top and below the image to whole page.
Hello, @bakulutu,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
How do I take out AVAILABILTY in product meta and is it possible to display the product category without “CATEGORY:” in front of it? Thanks!
Hello, @dashco,
1. For Removing the AVAILABILITY please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product_meta span.product-stock {
display: none !important;
}
2. Sorry to say that but this is not possible to only remove the “CATEGORY:” word, This requires Customization.
Regards, P-THEMES.
Slide revolution current (installed) version is 6.2.18, although, the Available Version 6.2.22. I have updated the porto theme to the last version of 30th august 2020. why the slide rev. update wasn’t included in the porto update?
Hello, @hanounomar,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
hi we have bought one theme for the site but we need to use for other 2 sites..how can we buy ? just buy separate license code?
Hello, @kyawsoekhaing,
First of all, thanks for showing your interest in Porto WordPress
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are the license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
Hi! I´m doming some customization of header and footer in the “Themes Options”, i can save changes but on front end changes don’t appear… do you know why? Tks!
Hello, @prensaamr,
This must be the cache issue at your end nothing else, please read and follow the instructions written in the below-given article, I am sure it will help you in solving your issues:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t register for the support.
Hello, @neoteckgrup,
Please share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
I send an email with purchase code, as I did in the last 5 months, but no response.
Hello, @neoteckgrup,
Can you please share your email with which you sent the email so that I’ll check and find it asap…
Regards, P-THEMES.
The emails are: comonline1@neoteck.ro and mihai.cretu@neoteck.ro. Thank you!
Hello, @neoteckgrup,
I have just confirmed from the support department and they said they successfully created the support account for you and emailed you the credentials at mihai.cretu@neoteck.ro so please check your email now.
Regards, P-THEMES.
Hi, I received the email from support team. Thank you for your help!
Most Welcome!!
Blog demos are work
Hello, @bakulutu,
I have just checked your site now and it is working perfectly fine at my end as showing in this screenshot: https://postimg.cc/wtkwvfb0
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Sure now work, good , Thank you !
You’re Welcome!!!
I bought this template for Magento 2 and now for Wordpress, because customer support is the best…I tried another template, but I went back to Porto. Good job guys!
Awesome! We love hearing this, @jonovak!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
Hi,
Is this theme compatible to WooCommerce B2B? https://codecanyon.net/item/woocommerce-b2b/21565847 Thanks,
Hello, @devquickmedia,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi,
Presales question: Can you use the shop option on any of the demos, or just the shop demos?
Thanks!
Hello, @MiriamKirzner,
First of all, thanks for showing your interest in Porto WordPress
Shop/Store Functionality is provided by the WooCommerce and it is included in the Theme package and you can use any of the Demo as Store Demo, but you have to set up the Store functionality from Scratch if you will not use the Pre Built Shop Demo.
Regards, P-THEMES.
Hello, how can i remove my purchase code from another domain, because i never used the theme on my domain so i would like to transfer it to a different one? please help
Hello, @letcjhelp,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello!!
I want a wordpress page for multi-companies, there is one that can explain me.
Hello, @dolanor24,
First of all, thanks for showing your interest in Porto WordPress
You can check all our pre built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
I have never used this theme even though I purchased a while ago. I tried it on a domain but removed it and used another theme. I just installed the Porto theme on a domain, and it says my purchase code used on another domain which is not true. Can you please re set my purchase code so I can use the theme on the domain I just installed it. Thank you for assistance.
Hello, @akh18,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’ve already resolved, sorry for the inconvenience.
Sound’s Good!!
That you have solved the issue by yourself…
You are the best
Oi amigos, depois da atualização para compatibilidade do Elementor 3 tudo voltou ao normal. Obrigado por identificarem o erro e corrigirem, grande abraço e bom trabalho!
Hi! How can I remove my purchase code to use in other website? I have used my purchase code to create a website which domain was not renewed.
Hello, @tiagomspereira4,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks million
You’re Welcome Trillion
Hello, @yildiz86,
No, sorry to say that but you can not add a link to the Text in the “Separator with Text” element as there is no such option in the element for it, This requires Customization.
Regards, P-THEMES.
Hi,
If you remember this issue ( https://imgbu.com/i/porto-theme-wp.Re43a ), it is fixed in the latest version of the Elementor plugin.
However, I updated the Porto theme today and later, a new issue has occurred. The slider has white spaces on both sides: left and right.
Porto Elementor Demo 3.
Regards.
Hello, @s_works,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/2bcPrq4S
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Duplicated…
Duplicated…
Hello,
I clearly understand but this and my previous post are not personal support messages. They’re bugs related to updates.
It’s not also a cache issue because I downgraded Porto to 5.4.4 to fix slider after the issue.
- Porto theme and functionalty plugin have been updated. - All caches successfully emptied and Speed Optimization Wizard flushed.
You can check it again…
Here is the styles causing the bug I guess:
Hello, @s_works,
Ok, I see, This Custom CSS in added in Theme Options >> Skin >> Custom CSS, you have to go there and finds and remove the CSS from there, save changes and check your site after removing the browser cache. It will solve your issue.
Regards, P-THEMES.
@PT-Support3
Thanks but If I remove that CSS, it breaks bottom part of the page (under the slider). Once again I downgraded Porto to 5.4.4 to fix slider.
Should I wait until next update is released?
Regards.
Hello, @s_works,
Please contact us via our support system with your site WP-Admin Login details so that we will check and provide you the Custom CSS solution for it.
Regards, P-THEMES.
@PT-Support3
Hi,
It breaks homepage and there are also a lot of fields which have been broken. I think you should check the original demo and fix it at next updates. Providing custom CSS will break it once again in the future. I always use original demo and never edit any field. Just changed images. That’s all.
Hello, @s_works,
Please let me know the Demo which you are using so that I’ll try to Import it on my test site with a fresh new WordPress and check whether the issue is with Demo or only on your site.
Regards, P-THEMES.
When viewing from a tablet is it possible to change menu types so the user doesn’t have to slide over the menu to see other items?
Hello, @youhostnz,
You want Main Menu as on Desktop on Tablet version instead of Mobile Menu right? Please share the screenshot what you exactly want.
Regards, P-THEMES.
