26721 comments found.
Hi there,
I’ve had a single-use license with your Bridge theme for a few years now. I’ve gone to use it on my new site but the registration code says it’s already in use. I’m not currently using it as far as I’m aware on any website I have running, which is my concern. I’m worried that I’ve used it on an old site I no longer use and have let the URL expire on, and now don’t have access to.
Would you be able to see if this is the case, have access to the URL my registration code is connected to, or be able to reset it so I can use it on my new website by chance?
I’ve attempted to submit a ticket but it failed my request as the licence key has expired support attached to it.
Apologies for the request, but I hope you’re able to help. Maybe message me directly and I’ll reply with my licence key.
Thanks Craig
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Ok great, thanks for that, i’ll email it over now.
Appreciate that, I didn’t know I had it on an old site as I said, it’s gotta be a few years old and I’ve no access to it.
Thanks.
Hi there,
No problem at all, we are here to help!
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WPBakery Visual Composer There is a problem with this plugin and it is not compatible
Hi there,
Thanks for writing in! We have tested our theme and the latest version is working unconditionally with both Elementor and WPBakery plugin so in order to be investigate this on your side we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there, I’m having some issues with the ‘subscribe to mailing list’ text at the checkout not showing, initially I thought this was a plugin issue, but I had the below response from the developers of the plugin I was using:
“I investigated this further and found that in the source code the checkbox is there, but something is removing all <label> … </label> wrapped html from the page after its loaded. This seems to be a “feature” in your WordPress theme on your checkout screen. I recommend to contact your theme developer about this issue.”
Could you please provide a snippet that I can add to ensure that this doesn’t happen? Thanks!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sure, I figured given this theme is stopping basic functionality I wouldn’t be the only one having this issue and some assistance would be helpful to others. Have logged a ticket.
Hi there,
Thanks, as we do not have enough of information from here, best practice is to submit a request where our support team can check any irregularity as well as check what plugin you refer to.
Anyway, thank you for submitting a request and it will for sure be handled.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to know if there is another way to reuse a purchase code if the website is deleted before the code is deregistered on the website. There’s got to be another to remove the purchase code from a non-existing website. It’s frustrating that I can’t post this question to support system because it’s an older code.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, I have already purchased Bridge and used it for one website. Can I use it for another website too? Or do I need a different license?
Hi there,
Thanks for writing in!
Please note that as per regular license you can only use one purchase for one domain.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, I would like to update a website from Version 17.2. to the latest.
1st qustion: where can I find a documentation of how to do this?
2nd question: Are there any difficulties I have to expect or will it be a smooth and easy update? I’ve heard this is a major update and I should expect complications.
BTW where can I found the current version number?
Thank you, Eva
Hi there,
You can follow the guidance on how to update the theme and its plugins here. Also Envato Toolkit is anoutdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following: In Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
So regarding the child theme customizations – in Bridge releases starting from 18.0 we had to change function names, in order to meet Themeforest requests and standards. Therefore, if you have customized theme functions via child theme, those customizations will not work until you change function names – you just have to replace function name prefixes from ‘qode’ to ‘bridge_qode’ in your child theme. For example, the function name ‘qode_is_native_font’ should be changed to ‘bridge_qode_is_native_font’ in the child theme functions.php file, in order modified function to work.
Some variables and actions had to be renamed too. For example, variable name $qode_options_proya has been changed to $bridge_qode_options. The action ‘qode_header_meta’ is now called ‘bridge_qode_action_header_meta’. Our advice is to compare old file with new file version from the latest Bridge, to see what has been changed. If there are only minor modifications in your child theme file, the safest method would be to use new file version from the latest Bridge and make necessary modifications in the code, instead of renaming functions or variables in the old file.
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Hi and thank you for your answer.
I would like to know when updating from Version 17, is it neccessary to first update to Version 18 and than update again to the highest version or should I just update right now from 17 to 24?
Thank you, Eva
Hi there,
You do not need to update partially rather can update to the latest version, simply follow the guidance we have provided.
We hope it helps!
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How do you disable the “Previous Project” or “Next Project” navigation at the footer of a Portfolio Single Project page?
Hi there,
You can add this code to Qode Options > General > Custom CSS
.portfolio_navigation {
display: none;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Can I install the Bridge theme on one domain and copy each demo onto a different page on the same site? Meaning, can I have one website where I can show copies of all the 510 demos (510 webpages within the same site)? If so, what is the best way to do this? Many thanks!
Also, if this is not possible, what is an alternative way to accomplish this?
Hi there,
Every demo contains a set of pages that are included. You could install the theme and then simply import only the pages if you wish, but do note that having more than 500 demos pages on one domain will make your website pretty robust. Do you can do this and it is up to you to choose if you wish to do that. Usually it is meant to import one demo and its demo content, and as well all the themes features from all the demos are included, so you can if you wish use them on your side.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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my license showing already using in another domain how do i know in which domain my license is using? please let me know urgently.
Hi there,
Please note that you can only use one theme on one domain as per regular licence and that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, first of all congratulations for this amazing theme. Looks smart and works good! However I have a little issue regarding my menu in a tablet screen. The manu is displayed correctly in full screen and in a mobile phone (burger menu) but when I try on a ipad / tablet the menu is too long and jumps the last buttons to the middle of the slider. Is there a way to have for example the burger menu working on the tablet?
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, please give me some link where I can find out how the “up arrow” – when using page sections – should be working. We are trying to find out since 3d now and whatever we try, doesn’t work. Only the down arrow is working as expected on the developed page. Urgent pls.
(the info in your documentation is NOT sufficient, we have seen video, docu, nothing is explaining the exact working of the “up arrow”)
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, since updating to the latest version 22.9, I now get 500 internal server error message when trying to access my portfolio pages. First it says the following: ‘The page you are looking for does not exist. It may have been moved, or removed altogether. Perhaps you can return back to the site’s homepage and see if you can find what you are looking for.’ and then it shows me the 500 internal server error when I try to refresh the page. All other pages including the homepage seem to be fine, it’s only the portfolios that are affected. Before I get in touch with my hosting provider, please can you let me know if you there is anything at your end that might cause this? Thank you
Hi there,
Please try to reset your Permalinks in Settings > Permalinks. Also could you please provide us with your website URL so we can check.
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Hi, thank you. I will try that. My website is www.marloeinteriors.com Thank you
Hi there,
Have you changed something in the meantime, we have tried to access your pages and we could do that without any issue.
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No, I haven’t changed anything. I haven’t even reset the permalinks. Strange, but it seems to be working again, which might point to this being down to some hosting issues. Thank you for your help.
Hi there,
Ok, thank you for your update. Please check with your hosting as well as check if you have any third party plugins active which might have a compatibility issue with our theme. Do note that we have not tested any third party plugins and cannot guaranty compatibility with our theme, and try to deactivate those, if you do have any installed.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello,
I purchased the theme and have installed it no problem. However, when importing the demo content it gets stuck at 72%. I believe there was a PHP requirement from my hosting provider and they temporarily increased all my limits to match your criteria, they then attempted to install the demo theme content and they too got stuck on 72%.
Can you please advise?
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I have tried the XML method and also followed your resources. My hosting company has done the same. I have submitted a ticket at your help center and am still awaiting a reply.
Hi there,
Thank you for your patience, your request will for sure be handled by our support team as soon as possible.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I registered the theme on a website, but then completely wiped it and reinstalled the same domain now when I try to activate the theme, I get stuck in “please wait” when registering
Hi there,
Thanks for writing in. You can check our article about it here.
Also please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here, so we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello
i have same question like @virtaragroup
i would like to activate my theme but I am not able, i think i used it on my dev instance but don’t remember on which one domain it was… I am getting error Code is already registered for other domain
Also wanted to submit a reset request but I am getting and error that support has expired.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
I am getting a warning that my license code is used in another domain name. I think I used it for demo view before. I request the license to be reset. I wanted to create a support request, but I got a warning that my support period was expired. Could you help?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have a big big problem! Just purchased the theme. Fresh wordpress installation, installed your theme according to your tutorial. Loaded a demo. Everything works fine, expect the main menu is not appearing!! I notice more people have posted about this. Could you please fix??
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hELLO, when i try to update theme on my clients page i get this error and nothing changes : Could not copy file. bridge/js/plugins/smoothPageScroll.js i use envato market plugin, and previous version is 18.2. thank you
Hi there,
Thanks for writing in! Please check our tutorial on how to update the theme and its plugins-
So important part is to check if you have updated Bridge Core and other plugins that comes bundled within the theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, On the contact page, for Google maps, I get: This API project is not authorized to use this API.’ and the Australian map is displayed Regards P
Hi there,
Thanks for writing in! Please read our article about it here and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there, After I updated to wordpress 5.5, wpbakery (v6.3) has disappeared when I try to add/edit post/pages. Website: https://massimobicciato.com/ I’m using Bridge VERSION 22.9, deactivated wpbakery 6.3, activated it again, cleared cached – still does not show up in post/page What should I do?
Hi there,
Please check if you have updated your Timetable Responsive Schedule For WordPress plugin to 6.2 as this might cause an issue if you have not updated all your plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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