I have modified the variables MinScale and MaxScale that are defined in the plugins.js file. But it has no influence on the behaviour. Can you explain why those variables are defined if they are have no effect at all, and what is blocking its effect?

// Default options. Play carefully.
var options = $.extend(true, {
    attr: 'href',
    path: 'vertical',
    skin: 'dark',
    linkId: false,
    infinite: false,
    startFrom: 0,
    randomStart: false,
    keepAspectRatio: true,
    maxScale: 5, // <<<<<<<<<<<<< changing from 1 to a higher value has no effect?
    minScale: .2,

Hi sqbv! So this is probably not the code of interest for this feature. We are sorry but we can’t remember every code that composes the theme, and I have to refer to the developers, I’ll let you know as soon as I have a feedback.

In app.js (or app.min.js) find this code, and comment it out:

callback: {
    onOpen: function(){
        if ( $('body').hasClass('ilb-no-bounce') && typeof iNoBounce !== 'undefined' )
            iNoBounce.enable();
    },
    onHide: function(){
        if ( $('body').hasClass('ilb-no-bounce') && typeof iNoBounce !== 'undefined' )
            iNoBounce.disable()
    },
}

Hi sqbv! Some users requested to change the lightbox, is in the to-do list, confirmed. We give precedence to what are the most requested features. However, I cannot give you a deadline.

Do you have a roadmap with planned features? Would be insightful where you stand and want to go with this theme. Helps deciding if its worthwhile waiting for a next release.

We are sorry but it’s not public for obvious reasons, anyway this feature, since it wasn’t so request, we got at least 10 users requested for this, is not part of the big update that will be published soon.

Hi joseph_john! If works on other computers it’s because you have not cleared the cache in the first computer.

Ok, thank you for the confirmation!

Hi joseph_john! If you updated to WordPress 5.5, you need to udpate Uncode and the packed plugins, and be sure to cleared any kind of cache (browser, server, possible extra cache services like Cloudflare): https://support.undsgn.com/hc/en-us/articles/360011829858

Hello alaaghazal!
Those options are inherited from the Theme Options settings: https://undsgn.d.pr/G0eWGW Just add some values in the Theme Options, save, refresh the Page Builder editor and you’ll see them.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi carlottagalletti! Unfortunately, it’s not possible to understand your setup or figure out what is not working for you just in words. Did you try to set the correct skin for your Content Block header? https://support.undsgn.com/hc/en-us/articles/213459749
Probably for this issue it’s better you open a dedicated ticket, and insert the links and logins to your site, so support agents can check.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks for getting back to me so quickly! I open the ticket so I can fix this asap. Thanks again.

Yes sure! Thank you for confirming!

Hi elv_dog! The update fixes all the problem with WordPress 5.5, and this is 100% guarantee. You need to consider that there are also the possible server cache or extra service cache like Cloudflare: https://support.undsgn.com/hc/en-us/articles/360011829858
In case you can also install a plugin named jQuery Migrate Helper, but as told the update fix all the problems.

Thanks for the fast reply. All caches have been deleted and third plugin deactivated. jQuery Migrate Helper helps WPBakery to work again but it’s a temporary fix.

If you clear all the caches you even don’t need it and this is 100% guarantee. PS: also note that if you have even an old extra plugins that still depends on jQuery Migrate, this can produces an error that block the entire site.

Hello,
from what you say I can guess that you probably updated WordPress without updating Uncode and the included plugins or at least you didn’t clear your browser cache, which is very important.

Please, follow all the info here about this update: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice and let me know, best

Hi, Thanks for the support. It appears I hadn’t updated my Uncode theme. So I updated that and then I had to clear all my caches. It is back to its normal view now. Thanks again.

Hi barjinder_punjab and thank you for the confirmation! Much appreciated!

Hi! You need to have data of your client to update the theme, you cannot do this without a valid Purchase Code or something data from the account that bought the theme: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

Hi! We see you sent us a private message. We are going to reply privately.

Hi! It seems the issue happen while you are playing with the viewport (something that users don’t do). The theme is designed to work for real users. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi ValentinoNono974 and thank for interest! There is a custom HTML module, you can also add custom shortcode but it’s not a built in solution. No sorry we don’t know about this Matterport. Yes the custom shop page is always available.

Hello!
I’m sorry for the issue, but yes, if you need to update the only way is to purchase a regular copy. What version of Uncode are you running at the moment? If it isn’t too old, you should be able to update automatically, from the WordPress backend, otherwise maybe you need to upload the theme via FTP. More info here: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

You don’t have to clone anything, but I strongly recommend to do a backup so you won’t risk to lose everything if, maybe, the previous designer hacked in some strange way the code of the theme, or something like that.

Best

Hello daxnguvu,
if I’m right, your header is built using a Content Block, so you have to edit the Content Block and you can do it either with the Frontend editor or the Backend one. However I see you’re running WordPress 5.5 so you should update Uncode to v.2.2.8.4 too, which fixes some Javascript errors that prevent the editor from working correctly. Get more info about WordPress update 5.5 from our docs here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Nevermind, found the issue in a previous comment: The Cache.

Hi arbaje240 and thank you for the confirmation! Much appreciated!

Hi rijacloud! We are sorry but only the user who bought the theme can ask for support, as you can understand this a rule to limit theme piracy. Anyway, follow this, and update to a recent version: https://support.undsgn.com/hc/en-us/articles/360011829858

Hi jisola! Not really, definitely use em is not a universal solution for responsive. If you want to use em just override the Theme Options with a bit of CSS.

Hi pixelkinetic! We are sorry but it’s really not easy to understand what you refer. What is the ”>” you refer? For example in our demo we don’t see it: https://undsgn.com/uncode/homepages/blog-magazine/
In case please share the URL of your website to understand your settings.

Hi pixelkinetic! We are sorry but this is not an option we promote in our demo and you need custom modifications to the codes, please find here our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209