402 comments found.
Hi,
We would like to use this site as a landing page. Is it possible to link the campaigns to our crowdfunding platform? In other words: the funder can register for the campaign by registering in our platform and the % automatically changes on the website?
Thanks in advance.
Hi there, yes you can use our theme as a landing page and link the campaigns to your crowdfunding platform. You can link the register form to the register form of your platform.
Hello Opal-WP. A thousand congratulations for the design of your themes, they are excellent.
I fraternally request an update of my Unity theme
I have a question: A couple of years ago I bought the Unity theme for wordpress. It went very well, but for reasons of force majeure I left it, including the site I had. These days I reinstalled the theme it works fine, except for one problem: the plugin does not work and on the contrary “breaks the website” Check with the developers of the plugin and in their pages of the site this if the site is kept inactive in the that the Unity theme was installed the usage permission is lost. One solution they suggest is that the author of the topic can reapply for permission to enable the plugin in the topic that I bought it some time ago. My question is is it possible that as the author of the Unity theme you can contact the creators of the plugin to request a permission for my theme that was inactive for a while? Would it be an update? If possible, this favor would be greatly appreciated.
THANKS A LOT
Hi there, for your issue, please contact us at https://wpopal.ticksy.com/ or email help@wpopal.com and attach your site info also, our developers will check and help you. Thanks,
Ok
Hi, when is an update compatible with wordpress 5.4.x expected?
Hi there, you can update WordPress 5.4.x, our theme is compatible with it. Thanks,
ok and i can update plugin too? - elementor from 2.8.4 to 2.9.11 - give from 2.5.13 to 2.6.3 - unity core from 4.2.0 to 4.2.3
Yes, you can update the theme.
And don’t forget to backup your site and then update. Thanks
thanks
you’re welcome 
Requested Refund, this does not work as expected.
Hi, please follow this to request arefund. Thanks. https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Good day – I do not see the register/login button on your demo, or the option where a user can create a campaign.
Hi there, with Unity, only admin has the right to create a campaign and users can donate for that campaign. Thanks 
Do you have a theme where a user can create a campaign and the site owner take a small percentage. Bonus if it works with Gift and Woocommerce
Hi there, sorry we don’t have, just admin can create a campaign. Thanks,
Good day – will it break the theme if you use givewp plugin instead of charitable
Hi there, it’s better to use the plugin that comes along with the theme because it has been made to be compatible with the theme. If you want to use GiveWP plugin, you need to re-style it. Thanks 
I have problems with importing data
Hi there, please send your issue to our support email help@wpopal.com, we’ll help you. Thanks,
I see your theme no longer uses Visual Composer. I have an old version of your theme I would like to run updates on but every time I do I get a fatal error. Will this theme still work with VC? I keep having an issue with my masonry media grid not loading but when I run theme or VC updates I get a fatal error.
Hi, the theme has been updated to use Elementor.
What is the best way to handle a site that was built using this theme and VC?
Please send your issue to our support email help@wpopal.com, we’ll help you. Thanks,
which payment gateway can I integrate with the donate button? thanks
You can see theme here: https://prnt.sc/ql7s0w
Hello, after the installation the theme doesn’t show the main menu (not even in the demo). Everything is set up correctly, it definitely works with other themes. Could you help me to fix this bug? thank you
Hi there, please send your issue to our support email help@wpopal.com, we’ll help you. Thanks
a BIG thank you! Now it’s fixed. Excellent team 
You’re welcome. Don’t forget to vote for us :))
how can i see demo?? How do u charge backers? what if project is unsuccessful?? can u add another payment gateway??
Hi, you can see all demos in the theme preview. if you have any issues related to the theme, please submit it to our support ticket https://wpopal.ticksy.com/, we’ll help you. Thanks
Hi there,
I am trying to install the theme but it display the message as below: ERROR: This theme failed to load properly and was paused within the admin backend.
Please advise.
Hi there, please send your issue to our support ticket system at https://wpopal.ticksy.com/, our dev’ll check and help you asap. Thanks 
I have posted a ticket, looking forward to your reply because it is quite urgent
What is your ticket number? We’ll check for you.
2156782
Please reply asap
the ticket number is #2156782
Yes, our technical support team will check for you asap.
Hi, I am having some issues on the website again, I have submitted a ticket #2168375. Can you have your team check on it asap
Yes, our technical support team will help you asap.
+CREATE CAMPAIGN function can be protect by ID & Password?
Hi there, in the settings, users need to login to Create Campaign. Thanks.
demo links are not working
Hi, the theme has been in the maintenance to till the end of this month. Please stay tuned! 
Hello there… how does your site function when it comes to projects not reaching its goals? Does it charge people only after it has reached the goal? If it charges right away, how do we give the money back in case of unsucessful projects?
Hi, after you purchase our theme, if it doesn’t meet your satisfaction, you can request for refund. If you want to request for a custom work, pls send us full requirements to help@wpopal.com, our dev will check and give you the estimated time and cost. The payment will be completed before starting customization.
That is not what I asked, lol… I asked how the theme works when it comes to projects not reaching the set goal in terms giving money back.
Sorry for misunderstanding. After you purchase the theme, if it doesn’t meet your requirements, you can ask for refund. We’ll accept it.
I live in brazil and here most users dont use regular payment gateways (like paypal). Does your theme uses woocomerce? (it has many addons for the payment options that we use here in brazil)
Hi.
I am interested in buying the theme but I need to know beforehand if I could make certain configurations. They would be the following:
Design. Layout that can be done more easily in the style of migranodearena.org
Donations I would like to be able to include an additional field (drop-down) so that the donor can choose among several “gifts” for each donation made. The client wants to reward each donation with a discount voucher to be exchanged at a certain store. The voucher could be configured on the web as a “product” similar to that of an online store or as they appear in the shop section of the template: http://venusdemo.com/unity/demo-2/?post_type=product
Once the payment is made, the donor user would have in his account with the product in question to be able to view the discount code to use it in other physical stores with which the client maintains agreements.
That is, the vouchers could be configured as products of the store and that these products could be chosen from the window that makes the donation for the amount that the user wants. The additional field could be added into the donation profiles like http://venusdemo.com/unity/demo-2/?download=direct-aid-for-yezidi-in-kurdistan after seleting the amount of the donation.
Other features. The client wants to have some way of knowing the information related to what he has donated each user.
Could you please tell me if the subject would have the possibility to include these features, especially the possibility of adding an additional field in the donation area to choose between discount vouchers set up as store products?.
If you need to contact by email, please provide me with an email address where I can contact you to discuss it in depth.
I am waiting, greetings and thanks.
Sorry for my delay reply Please contact my mail: help@wpopal.com we will discuss more. Thanks
Hi
I sent you a mail last week from info[@]galernaestudio.com to ask about some doubts but still I have not received an answer.
Could you confirm me that you received my email please?, it is urgent for me.
Regards.
Please follow email. Thanks
I do not receive your emails. I have just send a email to info@galernaestudio.com,
Please, could you resend me that email. I didn’t receive or it could be have been catalogued as spam. Thanks.
Hi Sir, can you check your email again. Our dev has just checked it again. Thanks and have a nice day.
Hi.
Five days ago I sent you a tickets about problems and issues found in the demo web 3 that I asked you to import beacuse I couldn’t due to the importation begin but it was continu loading without end.
So I my question is about how much time it needs to be answered a ticket or if it could be forget to anwer.
I need to fix that problems as a soon as posiblle. The ticket is #1882924 titled “Several issues / problems found in the demo that you imported recently”
That’s all, I’ll bewaiting.
Regards¡.
we are in new year holiday, Please wait my technical will help you soonest.Thanks
Ok,, I will wait. Thanks.
Hi again.
I continue without anwers to my several questions.after 6 days.
The theme has has serveral fails that has to be fixed.
Please, when you will answer and fix the problems with the theme imported?, it is very urgent for my client.
Thanks.
Hi.
We want full request for refund momentarily.
We can’t continue waiting and having a lot of issues that we can fix and theme does not meet expectations.
Please, contact with us to refund with a private message or I can tell you our Paypal account.
Regards¡.
we done refund for you. Please wait money back. Thanks
Thank you very much.
Looking at buying a charity theme and considering this theme. However, would like to know by when the Elementor based theme would be available. Looking forward for that, and that is a factor which will affect my purchase decision.
You can buy new my theme Givelove, It build on Elementor.