Hello, @kalak,

You can set any page of your site as a shop page from WooCommerce >> Setting >> Shop as per your requirements.

Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.

If you want to change/remove the Banner on Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-

If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.

If you manually want to add some data on Shop Page then please go to WP-Dashboard >> Pages and finds and Edit the Shop page and add/remove/set any data on it using WP Bakery elements as per your requirements.

Hope it helps and all clears.

Regards, P-THEMES.

Hello, @Kareem_Youssef,

I have just tested it at my end as you mentioned and it is working fine, here is the video:

https://streamable.com/iztww2

Regards, P-THEMES.

Hello, @NaumKo,

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well:

https://wordpress.org/plugins/really-simple-ssl/

Regards, P-THEMES.

Hello, @Kareem_Youssef,

Whether the site is RTL or LTR, you can change the Font from Porto >> Theme Options >> Skin >> Typography as per your requirements.

Regards, P-THEMES.

Typography as per your requirements not show in wp-admin

Hello, @Kareem_Youssef,

Please follow the path that I listed above, Porto >> Theme Options >> Skin >> Typography as showing below:

Regards, P-THEMES.

Hello, @parisalex,

We have added that white-space: nowrap for truncate the product title so that the Grid alignment does not disturb because of the different title length. If you want a full title then you have to simply override that nowrap to normal using Custom CSS and it will work for you.

Now, the alignment of the grid is still not perfect, now this is because of the image size, The Images settings of the products are coming from WooCommerce, Please read the below-given articles: ​

https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing

https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high

Regards, P-THEMES.

Thank you for the reply, the images is not the reason why the alignment is not perfect. The problem is that some product names takes 1, 2 or even 3 lines so if you view them one next to each other then you can see the add to cart button is not aligned one next to each other

Hello, @parisalex,

Ok, I get it, then you have to set the Title div length using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    height: 50px !important;
}

Regards, P-THEMES.

Hello, @rohitrrpaul,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-

Regards, P-THEMES.

Hello, @bhanu2217,

Porto WordPress is fully compaiatable with Dokan plugin and it is also pre packaged with the Theme you can Install the plugin from Appearance >> Install Plugins.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @spand10,

Then please remain all the third-party plugins deactivated and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well via our support system so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Thanks

Most Welcome!!!

Hello, @falz04,

First of all, thanks for showing your interest in Porto WordPress

You can check it on my test site here:

http://hubdatasolutions.com/pearl/porto/shop1/product/black-grey-headset/

Regards, P-THEMES.

I’ve tried this several times

I’ve tried this several times

Hello, @jefterlael,

You are translating the wrong word, you have to translate the correct word, Capital word as showing below, and if you are not able to find it, then click on the “Sync” button and save changes and find the word again, translate it and check back after removing the browser cache.

And if still, you are unable to translate it then contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @maudenton,

Really sorry for the inconviniance but this is not true at all, we already replied your support ticket #101000 three days ago with proper solution as showing in this screenshot: https://postimg.cc/jLQMsJWZ
, If you did not get the reply then please check your Spam Folder in Email OR try to clear the browser cache and cookies and check back your support ticket reply again.

Regards, P-THEMES.

Hello, @Kareem_Youssef,

First of all, <stong>Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and you have generated the support ticket when we were OFF (a weekend), so now we are on the desk and we already replied your support ticket #101214, please check your support ticket now and reply to your support ticket accordingly and please do not panic here and always be patience.

Regards, P-THEMES.

Hello, @omurtada,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @Kareem_Youssef,

First of all, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and you have generated the support ticket when we were OFF (a weekend), so now we are on desk and we already replied your support ticket #101214, please check your support ticket now and reply to your support ticket accordingly and please do not panic here and always be patience.

Regards, P-THEMES.

Hello, @ashjayjay,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @aqvapex,

Please be patience, once your support ticket will be resolved you will get the reply to your support ticket.

Regards, P-THEMES.

This is taking too long. I provided the admin access via support ticket. it has been a week, no one even try to login and take a look the problem. very disappointed.

Hello, @aqvapex,

We have already replied your support ticket #101946 (4) days ago, please check your SPAM folder in email or please try to check your support ticket reply after removing the browser cache.

Solution:

WooCommerce use cache table to increase the loading speed.

So some filters of products or attributes might not work well after demo or products import or clone site.

You need to clear this cache(transient) in this case.

Please go to WooCommerce -> Status -> Tools and clear transients and regenerate lookup tables.

This will solve your issue.

Regards, P-THEMES.

Hello, @collinvankessel,

The Price on Single Product Page took the Font-Family from Body, and it has been set from Porto >> Theme Options >> Skin >> Typography as showing below:

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/08/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Kareem_Youssef,

First of all, sorry for the inconvenience but this platform is only used for small queries or for pre-sale questions, for too many issues we have our dedicated support forum, so please always try to contact us via our support system here:

http://portotheme.com/support

1. Product not loading:

Please go to Porto >> Theme Options >> General and turn OFF the Skeleton Mode from there, save changes and check your site after removing the browser cache.

2. Cant find a contact in my wp-admin:

Please make sure that you have installed the Contact Form 7 plugin from Wp-Dashboard >> Appearance >> Install Plugins, If not then Install it and the contact option will appear in your WP -Dashboard Panel.

3. How to show tags, SKU, a category in the product page:

Please go to Porto >> Theme Options >> WooCommerce >> Single Product and turn it ON from there as showing below as per your requirements.

4. How to remove a number of stoke and release ” in stock”:

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.single-product .woocommerce-variation-availability {
    display: none !important;
}
.single-product span.product-stock.in-stock {
    display: none !important;
}

Regards, P-THEMES.

in number 4 i mean number of stock not all span

Hello, @Kareem_Youssef,

Ok, If you only want to remove the Number of Stocks, then remove the previously given CSS code and copy and paste the below given one, it will work for you:

.single-product .product_meta span.product-stock.in-stock span.stock {
    display: none !important;
}

Regards, P-THEMES.

Hello, @drcslm,

Can you please share the Page URL where that button is so that I’ll check and provide you the best possible solution for it, OR contact us via our support system with your site WP Admin Login details so that our experts will check and provide you the proper solution for it.

Regards, P-THEMES.

this demo https://www.portotheme.com/wordpress/porto/medical2/

Hello, @drcslm,

That button has been set using Custom HTML under Header Builder, so you have to change it from Porto >> Theme Options >> Header >> Header Type >> Header Builder as per your requirements as showing below:

Regards, P-THEMES.

Hello, @syscon78,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.