19067 comments found.
HI! Does the theme support learndash or sensei lms or any lms system?
Hi,
we did never tested any similar plugin thus can not confirm if any is compatible or not. However, any plugin built according to WP API, should work.
Best regards,
Muffin Group team
Hi, i need to delete a following message “Be Cleaner / Best WordPress theme for cleaning companies”, where do I do that?
Hi,
this is default meta description, you can change or remove it under Betheme > Theme Options > SEO > SEO Fields section.
Best regards,
Muffin Group team
yes, I do that, but the message display in Instagram chat yet
It’s due to Instagram cache, you need to wait until they will refresh.
Hi again, instagram display the same Meta | Description yet, and I change this one several days ago.
Please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Hi Dear support team
How is going on ? I hope everything’s Cole in your side.
Where it will show ? http://prnt.sc/uewadb
I couldn’t find where this yellow background come , and crate “new” category and added in main menu, in this image you can see what I mean https://prnt.sc/uewqva
Where can I access to edit this Schema? https://prnt.sc/uewd17
Resize & Crop ? is that real ? because Gtmetrix and google page speed warn me to reduce image size and width and height https://prnt.sc/uewhb0 If this is work fine , I don’t need to purchase Smash it pro plugin. Am I right?
And how show only specific category in portfolio ? I separate my category with comma but it shows all of them !
Thanks Lovely betheme.
Regards.
Hi,
1. This is portfolio category slug so it will appear in url for single portfolio items.
2. This is Subheader Background Image and you can change it under Betheme > Theme Options > Header & Subheader > Subheader > Background section.
3. Schema is located in many different files, its tags are coded directly in files.
4. Yes, this is real. Speed site tools will be warning always any WordPress themes as they prefer plain html sites without media and other stuff. For tools like Gtmetrix, sites should contain content mainly. If you want to decrease media, you can set its size to 100px x 100px but then all media would look awful on desktop. You just have to balance between the site speed and its appearance.
5. You can use Portfolio item and under its options, you have drop-down menu where you can select specific category.
Best regards,
Muffin Group team
Thanks for answer
1. This is portfolio category slug so it will appear in url for single portfolio items.
Would you please show me ?
3. Schema is located in many different files, its tags are coded directly in files.
How to change ? with plugin ? or manually ?
5. You can use Portfolio item and under its options, you have drop-down menu where you can select specific category.
No, I want to have filter enabled for them.
Thanks.
1. Sure, you can see this here for example https://themes.muffingroup.com/betheme/portfolio-types/artwork/
3. You should contact with your web developer as this have to be done in files directly. And, if you want to modify something in files, you should use child theme.
5. Sorry but we do not understand.
Hi and Thank you
1.You mean this yellow part in address bar? https://prnt.sc/ufdlug
5.I mean , I want to have specific category to show , like this https://prnt.sc/ufdl7w
1. Yes, indeed. This is slug.
2. For that, please do what we told above. Use Portfolio item and choose the category you would like to display https://prnt.sc/ufgcgc
When I design a page with Yoast seo muffin generator, it doesn’t give SEO points. For example, “Text length: Text contains 0 words. This is well below the recommended minimum of 300 words. Add more content.” Column articles I wrote are not read. Why does this make the seo incompatibility and does it really negatively impact seo or just show it like that. How to fix this problem.
Hey,
plugins like Yoast, sees only the content of WordPress default editor and that’s the reason why Muffin Builder content is not visible for that kind of plugins. If you use Muffin Builder and want to make the content visible for Yoast (you probably meant to make it visible for all these useless Yoast functions like words counter, etc.), you need to use Builder >> SEO option included for WP default editor. This option would allow you to move the Muffin Builder content into WP editor and after that, just turn on “Hide the Content” option below to make WP editor content visible for plugins like Yoast only.
For more details, please visit http://forum.muffingroup.com/betheme/discussion/1080/search-results-don-t-take-care-of-shortcode-content-builder-seo
Best regards,
Muffin Group team
Hey there! Love the theme. Just one quick question, The searchfunction, i want only to show the products in the search result page. Help?
Hey,
you can do it of course. Please go to Betheme > Theme Options > Header & Subheader > Extras section and select Icon | Search Shop Products only from the dropdown for Search option.
Best regards,
Muffin Group team
Great! I knew it would be something that I overlooked. 
Thanks!
You are welcome!
Hi I have the Betheme 20.8.4 theme on a site and I downloaded the latest update 21.8.5.1 but when I try to install the BeTheme Header Builder plugin I get this error: https://bit.ly/35nEVsD
Hi,
please switch to English language and send us screenshot in English because right now we are not sure what does this message means.
Best regards,
Muffin Group team
By downloading the installation package from: http://api.muffingroup.com/plugins/dowload.php ... etc Unpacking the package … Plugin installation … Plugin installation failed.
Sorry but it still does not tell us too much. Please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look ourselves. Please do not forget to let us know in a message, what for this access is.
Hi I’m planing a new site using BeTheme but will be working on it on my local staging installation. Can I use one of my licenses to build a staging site without my license number being de-registered on my live site (that is already registered with that license)? The local domain name will look like www.nameofsite.staging.dev.cc
Hey,
please send us private message with more details like actually registered domain, thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can may have a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Ok, I have sent a private message now.
Thank you.
Hello support i have choose the pizza template of u, my question, how i bring the chart icon on the header after the menu? woocommerce is instal etc…regards
Hi,
if you mean cart icon, you can set it up under Betheme > Theme Options > Blog, Portfolio & Shop > Shop section. But please bear in mind that Right Top Bar have to be enabled.
Best regards,
Muffin Group team
super thx support, it works now. last question: why the menu is not retina ready? on mobile the menu are cut. https://ip10.ch/menu/ can i do something ?regards
This menu is based on table so if you wish to display it different on mobile, you can change table display under Beheme > Theme Options > Global > Advanced section.
Hi! We would like to change theme license domain. Old domain is now off but we cannot add license to our new domain. Still we can see error trying to paste license. Please tell me if you can change it. Best regards.
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi. I’m use Tailor theme. Pictures in headers are not responsive. How can I make they responsive? Thank you for help. Best regards, Kate
Hi Kate,
which tailor layout do you use exactly?
Best regards,
Muffin Group team
Hi. I’m use this layout https://themes.muffingroup.com/be/tailor/ Best regards, Kate
The images (backgrounds) you refer to are css backgrounds and it is technically impossible to make them fully responsive. The only thing you can do, to make those backgrounds images as responsive as possible, is COVER position. Background position option is always located next to the background image option.
Why can’t I add an image to the timeline? Unfortunately, it’s too bad you didn’t develop this. Pictures should be added instead of cross lines.
Hi,
the timeline item looks exactly the same as you can see it on https://themes.muffingroup.com/be/theme/shortcodes/content-elements/#timeline
Of course we appreciate your suggestion and will consider it while future updates.
Best regards,
Muffin Group team
Hello! I have bought BE theme where I would like to use “AI” pre built website. I successfully imported it, however with the “classic” Muffin Builder I cannot edit it. (This is about the tenth BE theme I am working with). Is it caused because of the Elementor? The muffin builder simply does not display the elements of the imported pre-built theme. Could you support me with your kind answer? Best regards
Hey,
if you refer to https://themes.muffingroup.com/be/ai_el/ this pre-built website was built with Elementor.
For more details about plugin based demos, please read this article.
Best regards,
Muffin Group team
Hello Support, we have a problem with all themes of u now, the update of LayerSlider WP is blockt, Automatic update is unavailable for this plugin. License activation is required in order to receive updates for LayerSlider. this come in all themes of u. what we can do now? WP Bakery is the same problem but i can delete the plugin and instal this plugin new and then is the new version online. regards
Hi,
since version 20, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
More details about plugins update, you will find in the following article: https://support.muffingroup.com/faq/how-to-update-plugins-bundled-into-betheme/
Best regards,
Muffin Group team
is it possible to make menu bar like this www(dot)netsuite(dot)com/blog/ ?
Hi,
do you mean to open menu in single column on click? If not, please explain what exactly would you like to achieve.
Best regards,
Muffin Group team
hello, my theme is licensed to a site that no longer exists, can you please de-register for me so I can install on a new site?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
I am having an issue with a site using “Below Slider with Split Menu” header layout on mobile menus. The left and right mobile menus do not stack and appear correct. The almost appear as two menus side by side. Please advise on how I can fix so the mobile menu shows both menus stacked one on top of another. Here is a link to the site while being built: http://micro.ititech.biz/
Hey,
pleasesend us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on it as your site is currently cached. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I sent you this info via the contact form. Thanks
Thanks, we will respond as soon as we check.
Hello Team,
we want to start a food blogging WordPress website.
your required design is as below:
Page 1 : https://snipboard.io/oe4fkx.jpg page 2 : https://snipboard.io/4Lq82c.jpg
if there is any related design in your demo than we want to buy your theme.
Please suggest us your demo design link.
Thanks Pratik Patel
Hi Patrik,
we have a couple of layouts that may fit to your needs, like:
https://themes.muffingroup.com/be/recipes2/https://themes.muffingroup.com/be/diet/
https://themes.muffingroup.com/be/goodfood/
We recommend to check more pre-built websites on https://themes.muffingroup.com/be/splash/#websites (on the left hand side, you have many filters)
Best regards,
Muffin Group team
how to manage this portion: https://snipboard.io/CgbRLk.jpg
Please send us link to pre-built website where you found this section.
also Can we copy any section from other demo site and simply add it to our site, is it possible??
The screenshots you sent above, does not come from the Betheme and unfortunately we do not have same looking items. However, we have similar looking items and you can check them on https://themes.muffingroup.com/be/theme/shortcodes/boxes-infographics/#articlebox
According to copy sections, all details about this feature, you will find on https://support.muffingroup.com/faq/how-to-use-elements-from-different-demos/
Hi, I introduce betheme to my client, and he bought it. Their team got stuck while installing demo carwash2. it said 500 internal server error, I remote their desktop and i change to the localhost, buy the same 500 internal server error, could you check on it? thank you
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Can i use on multiple subdomains with same license? and also what would the Extended License of $2,950 cover? thanks
Hi,
Yes, you can use same license key (purchase code) for unlimited number of subdomains. However, you need to remember to register license for the main domain first and later for its sub-domains. If you missed this step, please de-register license and later register again.
According to type of licenses, please visit https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Hello, a client asked me to fix his page and has the bethem theme installed. He does not have the id with which they bought the theme to be able to update it. How do I update it? Thank you
Hey,
to update theme, you need license key or if you don’t have it, you need access to the Envato market access that been used to purchase the license. Otherwise, you won’t be able to update the theme unfortunately.
For more details about BeTheme update, please visit https://support.muffingroup.com/faq/how-to-update-betheme/
Best regards,
Muffin Group team
