126 comments found.
Hi, From where the administrator sees from which to which date the reservation was made? I can see only the total amount of the order but no period. Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there, I have a question, I thing I have some kind of problem with the Room Search widget at the home page. It seams that it shows below the slider and it’s not visible when the whole web page loads.
Is there any easy fix of this? Thanks in advance!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there, I have a question before purchase ..
Can I change the redirection pages for the Booking System? I want to use external website for that.
Thanks in advance!
Hi there,
Thank you for taking interest in our FiveStar theme.
We implemented our booking form that is connected with WooCommerce checkout integration plugin. Yes, you could remove our reservation form single hotel room and instead add link to lead to your booking for with external API system. If there is any further doubt, please, let us know. Thanks
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Last question just to make sure that the main function of the hotel wesite is going to work. In your form you have Rooms, Location, Adult, Children.
- I guess I can delete the Location one? - Can I make the redirection with the input values like here: http://primea.bg/ -> Redirects to here -> https://primea.book-onlinenow.net/index.aspx?Page=3&arrival=04/12/2020&departure=05/12/2020&rooms=2&adults=1&kids=1&lan_id=bg-BG&kid1=-1&kid2=1&kid3=-1&extra=0&cot=0The theme is looking great 
Thanks for the quick answer!
Hi there,
You can disable Location for sure.
As for the external booking, you could as we said remove the reservation form and link to your own.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I am having a strange problem with Slider Revolution – not sure if it’s an issue to take up with them, or a theme related problem? On the Book buttons in Slider here https://linkshouse.com.au/ the buttons don’t work on mobile (but fine on desktop).
I have Googled and there seems to be people with the same problem, but I can’t find a resolution. Theme and plugins on my website are up to date.
Do you have any advice? Regards Melanie
Hi there,
Once we check we could access your booking buttons on mobile devices without any issue.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Author, just one question, can I import my bookings and cancellations from my channel manager into your theme via ical feed so the search form is aware of that bookings? Thanks!
Hi there,
Unfortunately, no. We have our own custom booking feature, so this isn’t possible.
Let us know if there’s anything else!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! Can you please tell me how to remove the … displaying at end of Post Excerpt here https://linkshouse.com.au/events
Thank you. Melanie
Hi there,
You can try to add this code to Appearance > Customize > Additional CSS
.mkdf-blog-list-holder .mkdf-post-excerpt:after {
display: none;
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Perfect! Thank you
Hi there,
Glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it support for the Arab currency like the Saudi riyal?
Hi there,
The shop features are realized with the WooCommerce plugin. Please note that WooCommerce is a 3rd party plugin that we have limited support for that is mainly related to the compatibility with our theme. For any questions related to the plugin options configuration, you should probably refer to the plugin documentation, or contact the plugin authors directly.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any plans to update this theme soon? I’m worried about how how of date WP Bakery with its noted security vulnerabilities in the previous version and am hoping this can be updated to 6.4.1 sooner than later. Thank you!
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for taking care of me so quickly! All set.
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I bought the theme. I have a problem. I sent 2 messages to the helpcenter but I received no response. (not very serious that …) Here is my question;
I have a problem with the room photo galleries. They are well inserted in the pages concerned, but they are not visible; I can click on the ‘invisible photos’ and I draw well to the defined link. How to solve this problem of invisibility please.
Here is an example page: example: https://www.edenandalou.com/nveden/index.php/rooms/room-list-standard/
It’s the same in “MIKADO HOTEL ROOM LIST” the gallery is present, but everything is invisible, we cannot see anything, even if we can click on the invisible photos … and the same also in the photo galleries of the rooms; the photos are not visible.
Thank you for your help
Hi there,
Thanks for writing in! Once we check we can see that your request got responded to so if you need any further assistance keep the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Indeed, I received an answer and I thank you for it. Best regards
Hi there,
We are here to help!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m looking to build a centralized booking website with multiple vendors, not unlike booking.com. Will your Five Star – Booking theme (regular license) allow third parties to access the site to update their room availability dynamically?
Hi there,
Thanks for taking an interest!
We do not have such a feature within our theme, customers can log in to handle their bookings and not change the room availability as you wish.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is this theme also available in HTML?
Hi there,
Thanks for taking an interest!
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I’m interested in purchasing the theme.
I wanted to know if in the home: LUXURY HOTEL or NATURE RESORT it is possible to insert a video instead of the slides with photos present now.
Thank you
Hi there,
Thanks for taking an interest!
This is a Revolution Slider and you can for sure create your slider that will have a video instead of images.
We are here if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! How to activate quantity box at checkout page?
Hi there,
The quantity can indeed not be changed as the booking system is making different types of calculations to the booking price and it is constantly changing depending on what you choose, so the quantity cannot be changed in the cart.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t use booking system. Just Woo.
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to take a closer look at this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I don’t see anything about syncing data. Is it possible to sync booking data with Booking.com, Airbnb, and so on, so there’s no chance to overbook?
Hi there,
Thanks for taking an interest! When it comes to synchronization, unfortunately, we do not have this for the moment. However, we will note our dev team about this and add a suggestion for future theme updates. Since we didn’t test our theme with the above-mentioned plugins, we cannot guarantee compatibility.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i have installed the theme but the room search bar at home page will disappear in a second after loading the page. how to fix this problem?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Before purchase question, do you have channel manager include in your theme for sync avaibility of my rooms with websites like airbnb, booking.com,.. ?
Thank you!
Hi there,
Thanks for taking an interest! When it comes to synchronization, unfortunately, we do not have this for the moment. However, we will note our dev team about this and add a suggestion for future theme updates. Since we didn’t test our theme with the above-mentioned plugins, we cannot guarantee compatibility.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
New versions of Slider Revolution and WPBakery have been out for months now but no theme updates to support these changes. When is the next theme update expected?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, please submit a request at our help center and our support team will be happy to help and provide you with the latest versions of the plugins.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don´t forget to sign up for our newsletter and be the first to find out all the latest news.
I have purchased five star theme .. after installing i am facing issue regarding mikado filter..
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is a booking system included? if yes, can i bypass the booking and use a simple Contact form 7?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My booking form is not working
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
