6200 comments found.
Hi, how can I update the Plugins that cam with the Theme: WPBakery Page Builder and LayerSlider WP?
Found it …
Hi there,
Alright, we’re glad you could manage on your own 
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Hi, I’ve just updated to the latest version and now all my “empty space”areas are gone. What can I do?
All “Empty Space” modules have no effect anymore …
Hi there,
Please provide your site url here so we can take a look.
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Hi there,
Once we check, we could see your empty spaces present on your page, if we somehow missed something please let us know and provide us with a screenshot in order to be sure where this is not affected.
Thanks.
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Hi, I’ve “repaired” a few pages by manually adding margins … please compare https://www.goldschmiede-hiller.de/schmuck/klassische-ringe/ (repaired) with http://www.goldschmiede-hiller.de/schmuck/tier-ringe/ e.g.
Thanks!
Hi there,
We are sorry but the empty space element is present on both of your pages https://www.dropbox.com/s/s6hvwel5jqv5pvb/Screenshot%202020-09-15%20at%2017.31.43.png?dl=0
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I need change registration license to another domain. Pls support me.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
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the live demo is not working
Hi there,
It could have been a minor server issue. It is working fine now.
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I need to test something new, so I would like to test them on my local first before I mess up with my production site. Now when trying import demo theme, I can’t register. I don’t think you would say I need to buy a new purchase code for this but how can I fix this?
Hi there,
Thanks for writing in! You certainly do not need to purchase another theme. You can send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will help you, and explain the procedure.
Thanks.
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Hi, How can I change the location of the add to basket button from the image to below the image so it’s more visable to people please?
Hi there,
If you use Portfolio List Elegant shortcode you will have an option to set the Product info Postition
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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How do I get to this option I’m using stockholm theme
Hi there,
If you add Portfolio List shortode to any of your page you do have an option to edit the shortcode settings to your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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hi there, i have a pre-sale question. On the homepage under Latest Arrivals, is there a possibility to show the product name and price under the product image just like it shows for Related Products? Currently you have to hover on the product image to see the details.
Thank you
Hi there,
Thanks for taking an interest! For Latest Arrival it is text on hover that will be displayed. But you can always add regular product list where you can choose to have Info below image for sure.
Do let us know if you have any additional questions.
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Hi, in the icon with text i added custom icon but how to have a proper margin with text? i see in the options: Margin should be set in a top right bottom left format, but i have tried every syntax but nothing change
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Or at least provide us with a bit more explanation, screenshot and website URL would be helpful.
Thanks.
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Hi there,
if you fill in for example:
10px( top) 20px(right) 10px(bottom) 20px (left)
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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perfect, ty
Hi there,
Glad we could help!
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is your theme compatible with visual composer, or WBakery or both of them?
Hi there,
Thanks for taking an interest!
This was one plugin which has since a time parted, and we choose to stick with WPBakery plugin so our theme does come and is compatible with WPBakery plugin.
Do let us know if you have ay additional questions
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What are the recommended resourced required for the theme demo to be installed on wordpress. Like max execution time, memory limit, upload max and max post size
Hi there, Thanks for taking an interest!
We would kindly ask you to check our article about resources.
Do let us know if you have any additional questions.
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After 8 months of waiting for an update, LayerSlider WP and WPBakery Page Builder still throws you error messages at the plugins page. Is this theme broken fundamentally?
Hi there,
Please if you need an immediate update of any of the plugins, send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
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According to the patch notes, the plugins should be updated already so getting the same version from you would not help. From your patch notes:
- Updated WPBakery page builder to 6.3.0 - Updated LayerSlider to 6.11.2
Hi there,
Sorry about this, we thought you did not update the latest version of the theme.
In the latest version they are included yes. What kind of error messages do you recieve, a bit more information would be helpful as well as your website URL perhaps.
Thanks.
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Sam problem that everyone else has with this theme. Layer slider and WP bakery page builder wants us to update to a more secure version but we cannot due to “ License activation is required to receive updates. ”
You cannot say that this comes as news to you?
Hi there,
Please note that these plugins do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
Also if you have updated the theme and its plugins according to this tutorial you will get the latest versions for sure.
Thanks.
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Stockholm team, please fix the error warnings on the plugin page! I have spoken with your team. You have acknowledged the issue and sent over a temporary fix. You said this would be fixed in the most recent update and it is not.
What is going on over there?
I really can’t wait another 8 months for you to release a patch for this issue.
Hi there,
We believe that this was caused because WordPress removed a migration tool known as jquery-migrate (in Version 5.5). Install and activate the official Enable jQuery Migrate Helper plugin found here: https://wordpress.org/plugins/enable-jquery-migrate-helper/
This should be addressed in an upcoming theme update. We installed and activated the official WordPress Enable jQuery Migrate Helper plugin, as some of our scripts are dependent on a migration tool that WordPress removed in Version 5.5. Leave it active until we address the behavior in a future theme update.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello, I’m trying to hide the date on blog masonry list and single posts – the option in Select options is not working for me?
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hi, there are red error bars next to all the plugins in the plugins page after my update to WP 5.5. Switching to another theme solves the problem. I also deactivated all plugins and still the same problem. Is there a theme compability issue between Stockholm and WP 5.5?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hi, Im having two issues with the portfolio list on website build, and need some help.
1: I’ve selected the hover colour (black) and regardless of what value I put in the opacity is not changing when I hover. From 1-100 i get full black and at 0 I get full opacity.
2: I have another portfolio list for selected works on another page. When I hover there are no titles at all. Same setting as above portfolio list so i’m not sure whats happening. Please see link below.
http://cashmeremedia.ie/director-conor/Regards Dylan
I figured out the second issue. Needed to put in custom font size.
Hi there,
Could you please be more specific on which hover color you refer to. As it is not quite exact.
Thank you and also you should know that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Ticket submitted.
Regards Dylan
Hi again,
Alright, if you have any issue, feel free to write in to our support staff.
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NOT COMPATIBLE WITH WP 5.5 – Almost all plugins conflict with the theme. Please make it compatible so that it works with all highly used 3rd party plugins particularly WP Rocket and caching plugins.
Trying to dismiss that your theme is compatible is just poor form!
Hi there,
Sorry to hear this however third party plugins are not tested with our theme and please understand that we cannot guaranty theme compatibility with those for the same reason. Once we test our theme with the latest version of WordPress it does appear perfectly fine.
If you do have any additional questions or need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, any update to WooCommerce 4.x ?
Hi there,
Thanks for writing in!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
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Hi, I have an issue updating the slider plugins (LayerSlider WP and Slider Revolution) of my Stockholm theme as well as the Wp bakery plug in. Is there a way for those to be updated or there’s no more support for this theme?!
Thank you, Miro
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
But if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi,
What about the sliders (LayerSlider WP and Slider Revolution) thou, they come with the theme and they haven’t been able to update to the latest version.
Thank you
Hi there,
You can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to provide you with the latest versions of any of the bundled plugins.
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I have one license for this theme, the domain it once ran has been stopped. How do I un-register the theme without the hassle of making an extra supportaccount just for this?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
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Any timeline on getting an update on this theme? It’s been 8 months and this was a major update. I’m getting red error bars all over the plugins page after the latest WordPress 5.5 update and am starting to get complaints from clients. I’ve put in another comment and was just seeing about an update.
Just for testing purposes I’ve uploaded the theme to a test environment and installed only the plugins needed for Stockholm. Just a dummy install. No content or extra plugins. If you go to the Plugins page you can see all the red error bars I’m referencing.
https://imgur.com/2nGePgCHi there,
Our theme is compatible with WP 5.5.
If you are experiencing issues with it, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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I’ll try and send an email again. You keep just responding that you’re WordPress 5.5 compatible. Not debating that. Just letting you know that after the update Stockholm starting showing admin notices on the Plugins page on all sites. I have multiple licenses and it’s showing on all. Reference the image link. That is a fresh WordPress install with only Stockholm and required plugins, all deactivated. When I switch to TwentyTwenty the error bars go away.
Just saying if my theme was throwing errors I’d do everything in my power to figure why and fix it. Hope you understand. I’ll email you soon and thanks for the help in advance.
Hi there,
Could you please provide us with your website URL, as well as you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Thanks.
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