23210 comments found.
Hello
I installed Porto Theme and why look with issues? 
, look screenshot
some suggestion?
Hello, @jorgeraidel.
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
OR try to clear the cache of your browser, Otherwise, contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, how do I remove this on the categories page
CUSTOM HTML BLOCK This is a custom sub-title.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras non placerat mi. Etiam non tellus
Thanks
Hello, @asianoccasions,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
Regards, P-THEMES.
Hello, I want to install the theme in a different domain for testing. But when I want to install plugins and demos, it asks me to enter license codes. Can I re-enter the license codes when I install the theme on the domain I want to use? How can I reset the license? I am waiting for your urgent help in this matter. Thank you.
Hello, @V0LKAN,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, thank you for your answer.But I’m having trouble registering new users. I registered with my license code, but no confirmation email was received. Could you help.
Hello, @V0LKAN,
Can you please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hello, I sent the theme purchase code PDF file by mail.
Hello, @V0LKAN,
I have just confirmed from the support department and they said that they just replied to your email with your account credentials 
, So please check your email now and reply to your email accordingly… Enjoy using Porto…
Regards, P-THEMES.
Sir, Recently I updated the theme porto but it is throwing error as Forbidden
You don’t have permission to access this resource.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Hello, @mpnahar,
Please run the backup of your site first, and then deactivate all the third party plugins from your site and then update the WordPress first to the very latest version and after that follow the video to update the Theme on your site:
https://youtu.be/RPZat079NCs
And after that update the Theme requires and recommended plugins as well and check back your site after removing the browser cache, I am sure you will not finds the single issue and then activate all the third-party plugins one by one on your site and check if anyone creating an issue on your site or not, if yes then do not use that plugin and if no then you can go with it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
In the “About Us Banner” can you tell me the dimensions of the placeholder image? I can’t seem to find the original image in the media gallery. Thanks
Hello, @asianoccasions,
1903×400 is the dimension of your About Us page banner image as showing in this screenshot: https://postimg.cc/yJ1y0kdn
Regards, P-THEMES.
Hi,
I have noticed that after updating the theme, when i create a new category under Product->Categories then it doesn’t appear as category for the Menu I’m using so i cannot add it in the Menu (for now i used a work around to make a custom link)
Here is the snapshot
The items shown in above snapshot (Bag, Fashion etc) are not part of categories even. Not sure where it is being taken from. Please help. Thanks
Hello, @Sohail_Ch,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Regards, P-THEMES.
Thank you, it works
You’re Welcome!!!
Hi! I am aware my support has expired but nothing wrong happened with my installation of your plugin up until now, I’m afraid.
The badges for percentage discount, featured and sale products have disappeared although they are properly enabled on the backoffice.
We needed to delete some cache files and this happened. Could you help me out? Maybe tell me which files to look for? We’ve cloned the website to a stating area and have been running tests on it as: updating the theme, updating all plugins and wp and nothing seems to help.
Hello, @BelloniG3,
Can you please share your site URL with me here so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Sure, it’s backdoor.com.pt
Hello, @BelloniG3,
Please do the following debugging processes one by one listed below, I am sure you will not finds this issue anymore.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
Perfect. If was indeed conflict caused by the new version of another plugin but throughout all my testing I couldn’t figure it out. Fixed. Thank you <3
Sound’s Good!!!
Page titles displayed on top of website logo… How do I fix that?
https://rootstockvinhos.com.br/produto/quinteto-aminga/screenshot:
https://postimg.cc/VrWF91w9Hello, @andrelauz,
This is because you have set the Header View as Fixed, you have to set the Header View as default from Porto >> Theme Options >> Header as showing below and it will solve your issue.
Regards, P-THEMES.
Hello there! Thanks for the prompt response! I’ve made these changes but it didn’t help… I found this same issue on your demo content, please refer to the link below
https://www.portotheme.com/wordpress/porto/classic-one-page/member/jessica-doe/Hello, @andrelauz,
I have Imported the Demo at my end on my test site and finds the same thing, and as I explained above the issue was because of the Header Type, Please watch this video I have created for you: https://streamable.com/xpx9pm
Regards, P-THEMES.
Hello. I have recently purchased Measurment Price Calculator plugin and i tested it on my products. I have a problem, the price is not displayed when the measurments are put. This dynamically changed field is not working and it is related to the Porto theme, something is not compatible. I know this because i have tested this plugin on other themes and everything was ok. Is it possible for you to fix the compatibility between this plugin and your theme? Or at least if you can point us where the problem is – that would be great.
I can send u the plugin and a screenshot with the related problem.
Thank you in advance
Hello, @attilamiklos,
Sorry to say that but we have not officially tested the Measurement Price Calculator plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team at ptheme.customize@gmail.com for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Hi,
I would please like to know how can i put gradient color to the review stars icons all over the site?
Thank you so much in advance!
Hello, @georgenet,
No, Sorry to say that but this is not possible with simple Custom CSS, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi Porto
For the One Page Coffee Shop Demo, is it possible to show the Main Menu on the Top ( as opposed to bottom of the Rev Slider) ?
Thanks
Hello, @Peaceonearth,
Yes, you can, you have to edit the home page and change the Banner Position as default as showing below and it will solve your issue:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 08/09/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I’ve got a technical problem. In corporate 3 demo header sticky nav has dark color and logo in white version. But when you resize the screen so it switches to mobile sticky nav – then background turns white, while logo still staying white and it makes it invincible for the user. How can I fix it?
Or rather, can you fix it
Hello, @Flyfield,
Can you please share the URL of the site with me here so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Team , I tested now the payments, and is sending out to customer 2 times the same email, it’s. like the customer made the acquisition 2 times , this is disturbing. After doing some research i was directed to you to the developer. Please advise!!!
Hello, @attilamiklos,
I am sorry but payment and email have no link with our Theme directly, emails have been handled by the WooCommerce and the server and the payment has been handled by the payment plugin and WooCommerce, If you will check it with the default WordPress Theme like twenty twenty, you will find the same issue, so I suggest you to please contact the WooCommerce support or the plugin Author and ask to solve this issue for you, you can read the below-given threads as well:
https://wordpress.org/support/topic/duplicate-order-notification-emails-2/
https://github.com/woocommerce/woocommerce/issues/13963
Regards, P-THEMES.
thank you is working now
Most Welcome!!!
Hello, I’m contacting you because since the update of the template and woocommerce, the menus “Normal” and the shopping cart become transparent on the pages of the website.
This makes it difficult to click.
Thanks
Hello, @mikouls,
Can you please share the screenshot of the issue and page URL on which you are getting this issue so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello in fact there is a conflict with the sidebar, as soon as I remove it it works but as soon as the sidebar is present, the bottom becomes transparent of the mini basket.
Hello, @mikouls,
I am sorry but I am unable to replicate the issue on my test site, Can you please share the screenshot of the issue and page URL on which you are getting this issue so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, do you have an email so that I can send you the elements? Thanks
Hello, @mikouls,
Yes, you can share it with us via our email newsmartwave@gmail.com and do not forget to attach your Theme purchase code PDF file as well for the verification purpose and this comment URL as well.
Regards, P-THEMES.
Hi there! I can’t import https://www.portotheme.com/wordpress/porto/elementor-shop36/
Hello, @joomsphere,
Please reset your WordPress and then make sure that you are using the latest version of the Theme and Plugins and Import the Demo again, Hope this will work for you.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 10/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I see that the star rating and price overlapping https://snipboard.io/okPRuS.jpg . Please solve it. Thanks
Hello, @KanikaJewelryTrove,
Please edit your Home Page and copy and paste the below given CSS code to Home Page Custom CSS option and check your site after removing the browser cache.
.top_sale_product ul.products .product .product-content span.price {
margin-top: 20px !important;
}
Regards, P-THEMES.
Hello my support is already expired,
but I want to ask because my previous license was used to old website before and that website is no longer active long time ago, and I want to use it to my new webstite, how deactivated the license on that old website to install my purchased code to my new website.
Appreciated if you could help me out.
Thanks
Hello, @cristechservice,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team, which plugin is compatible for galley video or video on product page ?
Hello, @tjain91,
Sorry to say that but we have not tested any of the third party plugin with our Theme officially for this reason, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi, We use Porto Theme for Woo on one of our websites. Our developer is having issues when trying to implement Square for Woocomerce on our checkout page and has stated that there is an issue with the plugin working with Porto Theme. Could you please advise if the Square for Woocommerce payment plugin works with Porto and if so, why we would be having some issues implementing it on our website., I’d like to pass the information onto our developer to troubleshoot the issue. Thanks
Hello, @tiestoreaustralia,
Sorry to say that but we have not officially tested the Square for WooCommerce payment plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Can you please reset my purchase code, i had used it on AmongThieves.net but i no longer have that site, and the porto theme was removed months ago. I want to use the theme on a new site can you please remove any domains linked to my license? thank you.
Hello, @JohnCorsner,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
