Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

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Hi again,

Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

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Thanks, just emailed them!

Hi there,

You’re welcome!

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nevermind fixed

Hi there,

We’re glad you could manage on your own

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Hi there,

Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

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Hi there,

Hi there,

Yes, our tutorial covers resolving these issues. Feel free to update your theme and WP.

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Hi there,

Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002252818-How-To-Create-Equal-Height-Columns-Using-The-Elements-Holder-Shortcode

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But that doesn’t solve the columns width issue though. Columns are still same width.

Hi there,

You can split the row into columns, and use the Empty Space element in each column to adjust their height so that they are all equal: http://prntscr.com/utx6mg

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Hi there,

Thank you for your kind words, we are glad you like our theme. If you enable the side area on desktop it will be applied to the mobile version as well, so only option is to remove it on smaller devices with a bit of CSS code in Appearance > Customize > Additional CSS

@media only screen and (max-width: 1000px){
    .side_menu_button {
        display: none;
    }
}

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

It is for sure compatible, and if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

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But why do all stockholm sites get red bars alert on all plugins when stockholm theme is selected?

Hi there,

We are not sure which red alerts you refer to, if it is due to an update of a plugin, as we mentioned before please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. Since there has been a new releases of WPBakery and Rev Slider plugin.

Thanks.

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Hi there,

Thanks for writing in. Please note that all our theme labels are translatable and you can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Possibly you encounter this due to weak resources, so please check our article on recommended resources as well as you can ease the usage if you disable some of the icon packages that are included.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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it’s not the fastest server, but it does meet all the requirement laid out in your “recommended resources” article. Where do I disable the icon packages?

Strangely, when go into my Wordpress Media library, I can load all the images in a few seconds there. So the server bandwidth is not at issue. It seems WPBakery is using a great deal of unnecessary CPU when editing a page with large amount of images.

Sadly, the support for this theme is ended so I can’t really open a ticket anymore.

Hi there,

You may find it in your themes folder, here is a screenshot with the path and fields you can comment out in order to disable some icon packages.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! You should know that you do have Header widget Area where you can add your icon.

You can check this tutorial which explains how to add social icons. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please send us your website URL, as by updating the theme and its plugins according to our tutorial here you should not encounter this kind of issues at all.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please provide us with your website URL.

Thanks.

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Si, claro https://www.holistica-mente.es/

A la espera de respuesta

Hi there,

Please check this article here as well as if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

You do always have an option to update the theme to the latest version. If the update has been performed as per our guidance you should not have an issue with the update at all. Everything should be working fine.

You can check our tutorial on how to update the theme and its plugins.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thank you! I’ll attempt to update and will contact your help center if needed.

Hi there,

Please do so!

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please provide us with your website URL so we can check. Possible you have not updated the theme and its plugins according to our tutorial here. Once we test the lates version of the theme we do not get this warnings at all.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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nthalmic.com – I have updated using the Envato plugin and API key, it say version 5.3. Thanks for your help!

Hi there,

Could you please update your Stockholm Core plugin to version 1.2.2 as we see that you have missed to update it. You can follow the procedure from our tutorial here.

Thanks.

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Hi there,

Since this is a template you can’t unfortunately add content below the Blog Chequered template.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for reaching us! Please navigate to wp-content\themes\stockholm and open the functions.php file. In there, comment out this line:

add_action(‘wp_enqueue_scripts’, ‘qode_google_fonts_styles’); Like so: https://www.screencast.com/t/hgVje0zuP8n

If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi

I have one more question.

I have a problem that I can’t change my multilingual global menu when screen transition because of Pjax transition.

I really like the nice transition but I need to change the contents in global menu.

Is it possible not to use Pjax or to change the global menu in Pjax screen transition?

Best Regards,

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in!

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

However, f you do need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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