380 comments found.
Please give me back my money because this theme is the hardest theme I have ever bought on this market! Even the demo itself is not pre-installed, I had to search the comments to fine how to activate the demo. The sliders are the worst to edit, from the image to the text color, this is not for a regular wordpress user for sure! GIVE ME BACK MY MONEY since you can’t give me back my time!
Hi.,
To import our demo dummy content, you can check our documentation – http://docs.wedesignthemes.com/red-art-artist/
Regarding slider issue – Please be more specific on your query with some screenshots / videos . So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
I have done the importation and you can see it for yoruself here: darby.ph
I was able to do it because I had to search on the comments here, not because it was supposed to be already on the theme once installed like all the themes I have bought.
I want a refund because this theme is the hardest I’ve worked with in the past 15 years!
It’s all nice only for SHOW on the demo but once you start editing it to your liking, it’s harder than a rock!
Please provide the refund ASAP.
Hi.,
Can you please explain where you are facing difficulties, Let us know we will help you.
Regards., DesignThemes Support.
EVERYTHING when it comes to customization is difficult! There’s no drag and drop function when changing images on the slider, there’s no way to change font size, font style, and font color on the slider.
EVEN REFUNDS you are making it hard! I’m not using this theme!
THIS IS JUST TOO HARD YOU MADE IT TOO HARD. This is my last reply I will report to themeforest if you will not process my order.
Hi.,
Please check following points
Do you want to change these images – http://prntscr.com/nr9v2p . Then get into Admin Panel > Slider Revolution > Edit Slider > there you can change the image – http://prntscr.com/nr9ze5
More Details : https://www.sliderrevolution.com/documentation/editor-overview
Theme Font Options : http://docs.wedesignthemes.com/dt_articles/fonts-options/
Theme Color Options : http://docs.wedesignthemes.com/dt_articles/colors-options/
Theme Documentation : http://docs.wedesignthemes.com/red-art-artist/
Edit Theme Blog Template and Posts Video : https://youtu.be/M8w5MpbVPi8
Theme WooCommerce Shop setup : https://youtu.be/ueHqGLn48S0
Configuring Events Calendar Plugin : https://youtu.be/VOkLOrKMc-A
Regards., DesignThemes Support.
NOO!!!!! GIVE ME MY MONEY BACK! READ THE RULES HERE:
https://themeforest.net/page/customer_refund_policy#not-as-describedItem is “not as described” or the item doesn’t work the way it should. If an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author.
Hi.,
Yes, we know that policy but we replied how to customize the slider. Please check our above reply. If we are not able to fix / help any issues regarding our theme, then only we can provide a refund.
Regards., DesignThemes Support.
I don’t want to read your replies on HOW hard this theme is to customized in this day and age! Give me my money back and keep your theme! WTH IS WRONG WITH YOU!?
Hi.,
Sorry, We can not provide a refund in this case.
Our theme does not have any issues.
Regards., DesignThemes Support.
Hi guys,
we currently have installed the version 1.8 and trying to update to 2.2.
We followed your instructions for the update (http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/) but we simply cannot deactivate the plugin DesignThemes Core Features Plugin.
Do you have any idea how can we solve the issue?
Best regards 
Hi..
Kindly, confirm the purchase code and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
Hi.,
Thank you for contacting us.
Under the “Terms” field you can enter the portfolio category id which are do you want to display. : http://prntscr.com/etfvn5 , http://prntscr.com/etfvr3
Note : To find a category id,
Just login to Dashboard and navigate to Portfolio > Categories. Get into the Category Page, click ‘edit’ link of the category, item and you can see the id value in the URL section. Just get the tag_ID value from the URL.
Refer : http://prntscr.com/etfwaj
worst features ever seen in premium themes, on every visit only it consumes hosting complete usage. even free theme is better than this
Hi.,
Kindly, mail us your site credentials and Cpanel login details immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will check your issues.
Regards., DesignThemes Support.
ok
Hi.,
Ok, send it we will help you.
Regards., DesignThemes Support.
Hi,
Can your theme be customised to get these both pages as below links:
https://www.galleriesplash.com
(PAINTINGS GALLERY Section with drop down links)
Please let me know your custom charges. Thanks
Hi.,
Sorry, We do not take this type of custom work.
Regards., DesignThemes Support.
Hi, I have purchased red art theme and its amazing. Only the google maps not populated in contact us page, even on your demo version. Note: I have updated the api key and make sure its correct.
Hi.,
Please refer Google API Key : http://docs.wedesignthemes.com/dt_articles/google-maps-to-wordpress-codestar/
If the issue persists, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
I downloaded from https://themeforest.net/downloads “all files and documentation” but I don’t find the “revolution slider demo”. Thanks
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the lrevolution slider demo files.
Hi support Team,
i jus renew ur support license, pls help me take a look my website i cant update picture into theme, pls check n i did login support acc but cannot create support ticket….so ur support still available?
Hi.,
Sorry for the inconvenience,
1) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
2) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
hi i had sent email over a day for the upgrade theme, but u guys no reply
We update the theme and reply to your mail 2 days before please check
Hi! I just bought the theme. How do you change the font and color of the pre loading text? ” Red Art
Hi.,
Thank you for contacting us.
Just add this css code in Dashboard > Appearance > Red Art Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
.loader-wrapper { background: #000000; }
.loader-title span { color: #a81c51;}
.loader-title span { font-family: 'Josefin Sans',sans-serif; }
.loader-title { font-family: Londrina Outline,sans-serif; }
Note: You can change the colour value as per your need.
Hi, I just purchased this and I’m on a time crunch. Where is the documentation? How do we import demo data? Thank you
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Theme Documentation : http://docs.wedesignthemes.com/red-art-artist/
If the issue persists, please open a support ticket and our team will get back to you as soon as possible. DesignThemes Support
Thank you, we look forward to helping you!
demo import not showing under redart option
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I need a refund of this theme. please let me know the procedures, your support website doesnt have any ticket raise system.
Hi.,
Please send some screenshots / videos of your issues.
OR
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Whats the process of refund, kindly tell me that. your theme dont have 1 issues. everytime it uses all hosting ram usage unnessary when page loads. i never face any issues earlier with hosting like this. plz tell me process of refund
Hi.,
You didn’t send any screenshots of your issues. Send that , if we not able to fix it, then we will give your the refund.
Regards., DesignThemes Support.
from where do i send screenshot. i gone through ur forum there uploading image option is not there.
Hi.,
Use lightshot screenshot or snagy screenshot and send us the link.
https://chrome.google.com/webstore/detail/lightshot-screenshot-tool/mbniclmhobmnbdlbpiphghaielnnpgdp?hl=en https://app.prntscr.com/en/index.html https://snag.gy/ https://alternative.me/snaggyOR
Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Regards., DesignThemes Support.
Hey DT Team,
I was using your support forum for the last 3x month (still 3x left on support) and now I can log in but I cannot view my own topics or respond to them? The existing license code I have is not accepted by the support desk?
Thx for the help and Greetings
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Is this compatible with WooCommerce 4.5.2 yet?
Also, is there a bundled update to WPBakery 6.4.0 ? The on included is 6.2.0
Thank you!
Hi.,
Yes,RedArt is compatible with Woocommerce 4.5.2
Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/
Hi, I am trying to install the theme (RedArt) but there is demo content missing i had received mail and do the same what had shared with me but i am no able to see few feature on my dashboard, so i request you please do the needful its very urgent.
Hi.,
We check your site. you already installed the theme and import the dummy data.
Let us know, if you find any issues in future.
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process.http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hi, I am trying to install the theme (RedArt) but there is lots of feature are missing i am not able to do that please help
Hi, I am trying to install the theme (RedArt) but there is lots of feature are missing i am not able to do that please help
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
i have share with you the details kindly do the needfull
Please solve the problem
My problem solve thanks
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
For latest update of RedArt, do I need to purchase the template again? Will the download section have the latest code, which is compatible with WordPress 5?
Hi.,
Download theme : https://themeforest.net/downloads
WordPress 5.5 update caused a temporary compatibility issue.
We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/We apologize for the inconvenience caused by this issue.
I went though your RedArt WP theme update instructions given at http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/
It says “We have mentioned “themes” it refers to the theme name (spalab, lms, kalvi, onlife, dreamspa etc) and also We have mentioned “theme.zip” it refers to the theme name (lms.zip, kalvi.zip, spalab.zip, onlife.zip, dreamspa.zip etc)”
In respect to above are you referring to redart.zip and redart-child.zip? Do I need to upload both the zip files one by one i.e. redart.zip first, and then upload redart-child.zip? Please clarify.
Hi.,
Please upload the redart.zip file.
Note : Before you go ahead with the update please check theme changelog and make sure you backup your old theme folder. Download it to your computer locally.
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/(Same For all themes)
I was following the above instructions. Under plugins, I don’t have activate / deactivate button for Designthemes Core Features. Please advise, how can I update the theme?
Do you offer paid services to upgrade the RedArt WP theme to the latest version. Website is www.shankeronline.com Please advise.
Hi shanky.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes and we will update your theme for free. Please only rate us for our service.
Regards., DesignThemes Support.
I have shared all the credentials. Let me know once you are through with the theme update. By the way, it is a pleasant surprise to see the above message You guys are through professional! That’s why you have been rate so high!! Many thanks for your time and help!!!
Hi shanky.,
The theme has been updated to latest version. Please have a look. Don’t hesitate to get in touch for other issues.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, I am trying to upload your theme (RedArt), however, even though I followed all of your steps mentioned, the content is not being uploaded fully (content is not being shown, also the menu is not being updated automatically, I have to create the menu by myself). I have also updated the WordPress to the latest version.
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
Thank you, I replied to your form with the credentials
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Pre-sale questions.
Hi I have to build a website for an artist, and your theme looks inspiring, a few questions before buying:
1) why does your demo hang on the loading logo and doesn’t show content of page if under https:// ?
2) is the loading logo fully customizable?
3) are captions available for lightbox images?
Hi.,
Thank you for contacting us.
1) Yes, its possible.
2) Yes, its possible. Please refer : https://prnt.sc/trqd6p
3) We didnt include “Lightbox” option in our gallery.
Is there anyway in a portfolio to add text or labels to the slider images? Example: I’d like to label each of the images on this page when they are selected. http://www.buoscio.com/dt_portfolios/lincoln-memorial-at-night Thank you
Hi.,
Sorry this option is not available in our theme.
Regards., DesignThemes Support.
Hi, is it possible to make the ‘Frame It’ text / button linkable on the Pricing Tables shortcode? I couldn’t find a shortcode to make it link?
Thanks.
Hi.,
https://prnt.sc/tpbdwl Edit your shortcode and add button link like this – http://support.wedesignthemes.com/knowledge-base/veda-how-to-link-the-button/ Let us know if issues continues.Regards., DesignThemes Support.
Perfect, that worked – thank you. I was not adding the ‘url’ section into the link!
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
