Hello, @79design,

We are sorry that you faced the issue with our Support System, and we are sorry for all the inconvenience, Please read the below listed Note, This issue has been resolved now: https://themeforest.net/comments/25175832

Regards, P-THEMES.

Thank you. Have submitted a new ticket, as the theme now has a H1 around the logo – which is wrong. Need to know how to edit that code to change to DIV or similar.

Hello, @79design,

Now please be patience, once your support ticket will be resolved you will get the reply of your support ticket.

Regards, P-THEMES.

Hello, @webtisyen,

I have just checked your site now and the Main Menu is working fine and the same on Mobile as showing in this screenshot: https://postimg.cc/rdfYFcnv

And the 3 Items of Menu on Right side is not showing in Mobile Menu because those are Custom Menu not the Main Menu, If you also want those to appear in Mobile Menu as well, then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you: https://postimg.cc/gr8qgmym

#side-nav-panel .menu-custom-block a.d-none {
    display: block !important;
}

For deleting the Language switcher from Mobile, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you:

#side-nav-panel .switcher-wrap ul.porto-view-switcher.view-switcher.accordion-menu.show-arrow {
    display: none !important;
}

Regards, P-THEMES.

Thanks for info. Also can we delete usd/euro switcher from mobile menu? And any future plan for making it on theme options instead of css adding?

PS: Also i want to delete search form from mobile too.

Hello, @webtisyen,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you:

#side-nav-panel .switcher-wrap ul#menu-currency-switcher {
    display: none !important;
}
@media (max-width: 991px){
#side-nav-panel .searchform {
    display: none !important;
}
}

Regards, P-THEMES.

Hello, @TukMike,

Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and share the latest plugins with you and then you can update those on your site manuay and easily.

Regards, P-THEMES.

Hello, @kenyatents,

Really sorry for the inconvenience, we are apologizing for it, actually yesterday we have some technical issues with our support Forum, It’s fixed now and we have solved and replied your ticket #101911, please check your ticket reply now and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @taycompany,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you very much!

You’re Welcome!!!

Hello, @mafteiualin,

First of all, thanks for showing your interest in Porto WordPress

1. Sorry to say that but there is no such policy.

2. Yes, If you want to use any Premium Plugin Premium Features then you have to purchase it separately, This is Envato Policy you may wish to confirm from them as well.

3. We have not officially tested our Theme with the WP Rocket plugin, but many of our customers are using it on their sites, so you can also try it.

4. Yes, you can, you can hide the Add to Cart Button, Price, and also you can remove the Cart and Checkout pages as per your requirements.

Regards, P-THEMES.

Hello, @iangdb,

Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.

Regards, P-THEMES.

The wpbakery update (6.4.0) was release at 11.09.2020 and your update was in 16.09.2020. I still don’t get it why you didn’t include. This happen all the time! You still update the plugins outside from themeforest web page. And that piss me off!

Losing unnecessary time here with this bullshit!

Hello, @b8engl,

Please be patience and do not panic, This is necessary to share the purchase code as well, we have different teams on every platform, if you are not ready to share the purchase code then you can share this comment URL as well. That’s all.

Regards, P-THEMES.

Hello, @asianoccasions,

First of all, It is not on the checkout page but on the cart page

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.woocommerce-cart .card.card-default.woocommerce-shipping-totals.shipping {
    display: none !important;
}

Regards, P-THEMES.

Hello, @saadullah681,

First of all, thanks for showing your interest in Porto WordPress

You can always get the latest updates of the Premium plugins with the theme update.

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

Hello, @fabioshinichi,

Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.

I am sorry to say that but this is not possible to only remove the Live Search on Mobile Devices, If you will remove it then it will completely remove from your site. Please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

Regards, P-THEMES.

Hello, @Robert_ITman,

Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.

You can share the Theme purchase code PDF file and your site credentials with your issue via our email newsmartwave@gmail.com for now as an alternative.

I have reset both of your purchase codes activated on your site: https://www.ourfingertips.com/

Code: deeb2ab6-*-
Code: f3351177--*

Now you can use both of your purchase codes again on your sites.

And the Invalid License issue you are facing is because of the old version of the Theme, Please update your Theme to the very latest version by following the below-given video and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @Nicholas1703,

Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.

You can share the Theme purchase code PDF file and your site credentials with your issue via our email newsmartwave@gmail.com for now as an alternative.

Thanks for your understanding.

Hello, @karado58,

Please read this comment: https://themeforest.net/comments/25170386 I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.

Thanks for your understanding.

Hello, @turneradam93,

Can you please let me know what issue you are facing? If possible with the help of a screenshot for my better understanding. so that I’ll check and provide you the best possible solution for it, and for now please try the below-listed solution as well first.

1. If you are using the old version of the plugin on your site then delete it first and download the latest plugin from the below-given article and Install and Activate it on your site and check back.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

2. Please read and follow the instructions written in the below given thread:

https://themeforest.net/comments/24520145

Regarding the Support System Ticket Submit issue: Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.

Regards, P-THEMES.

Hello, @cbuzea,

Please deactivate all the third party plugins from your site including the cache plugins as well and also remove the server cache and deactivate it as well till you are in the development process and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/06/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @azsdcv,

This is not our Theme issue, but this may be your Permalinks or WordPress Core issue.

First check with setting default Permalinks for your site from Setting >> permalinks and check back your site after removing the server, site and browser cache.

OR

Please check it once with Activate the default WordPress Theme just to make it sure that the issue is from our Theme or not.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/03/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @mimgroup9372,

First of all, thanks for showing your interest in Porto WordPress

Sorry to say that but that is the dummy text, we have added it using Custom JS in Theme Options, you can change/remove/customize or add your own Custom Code as per your requirements.

Regards, P-THEMES.