23241 comments found.
Does the latest 5.4.6 theme support WooCommerce 4.5.2 ? Thanks.
Hello, @MrADeveci,
Yes, The latest update of the Porto WordPress Theme 5.4.6 is fully compaitable with WooCommerce latest version 4.5.2
Regards, P-THEMES.
Thanks, I believe I have asked this question a few times before when updates are released. Any chance you could update the description or the changelog to reflect that it will work please? Saves us all time…. Thanks.
Hello, @MrADeveci,
I am sorry for the inconvenience, we always try our best to list in the changelog, but if you could check the WooCommerce update history, they update the plugin very frequently, infact on average every week they release the updates so it’s difficult for us to only write the changelog for this every week, that is the main reason, Hope you can understand our limitations.
Regards, P-THEMES.
Yes, I understand that – but I think you can at least cater for the x.x versions….. you don’t have to include the x.x.x versions which are more frequent.
Hello, @MrADeveci,
Thanks for your suggestion we will try to follow this practice with our future upcoming updates of the Theme.
Regards, P-THEMES.
Can’t send a support ticket, i got the message “access was restricted”. Can you help me?
Hello, @RimotecMkt,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
Still can’t contact you via the ticketing system, gives me the message when i send my ticket.
Hello, @RimotecMkt,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Thanks for your understand.
Why can’t I create a support ticket? After sending the ticket, the we are sorry window POPs up. Access to this support page was restricted
Hello, @Venchik,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
it is the same link. And Yes… We are sorry. You have been restricted from accessing this helpdesk page.
So what is the problem?
Hello, @Venchik,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Thanks for your understand.
I try to open a support ticket but I get this message: “We are sorry. You have been restricted from accessing this helpdesk page.” Why does this happen?
Hello, @foxweb09,
Have you tried on the proxy, If no then try it and if yes then share your Theme purchase code PDF file and your site credentials with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account.
Regards, P-THEMES.
I sent an email now.
Hello, @foxweb09,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
It does the same.
Hello, @foxweb09,
Please read this Notice: https://themeforest.net/comments/25170386
Regards, P-THEMES.
Hi Porto
Kindly address Ticket #101864.
Created 24 hours ago.
Thanks
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that replied your support ticket #101864 so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
and fonts and margins don’t show correctly, too e.g. https://harmonyofficecenter.pl/opis-projektu/
Please, help!
Hello, @zalzy,
Always deactivate all the third-party plugins and cache plugins also the server cache as well, before updating the Theme and then update the Theme by following the video listed below and also do not forget to update the Theme required/recommended plugins as well, finally check back your site after removing the server, site and browser cache, after that, you can activate all the cache and third-party plugins again one by one if the works smoothly.
https://youtu.be/RPZat079NCs
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 04/03/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I am importing demo Digital Agency2 Dark dark, but there are differences with the one i see in the demo site.
Header is grey and difference and also certain images are missing from the home page.
Can you please advice?
THank you
Hello, @georgenet,
Can you please share the URL of the page where the issue is, so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi,
The website is under maintenance. Where can I share the details to access it?
Thank you
Hi,
Your support system returns the below error when i try to create a ticket:
We are sorry. You have been restricted from accessing this helpdesk page.
Hello, @georgenet,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
Hi,
i tried. same happens: https://www.screencast.com/t/TyXuRSn91wNL
Hello, @georgenet,
We have contacted the HelpDesk Support and here is the reply from them: https://postimg.cc/QHvGt6Rf
Hope this will be fixed soon, please be patience and stay tuned.
Regards, P-THEMES.
Any other way to provide the website details until the issue is resolved?
Hello, @georgenet,
You can share your site Login credentials with us via our email newsmartwave@gmail.com and with the Theme purchase code PDF file as well.
Regards, P-THEMES.
Hi!
Is it possible to do so the product description is not in expanded mode from start? But hidden, so you click “Description” and then it opens?
also, would it be easy to move the “Add to Cart” button to the top, above the short description text?
Thank you!
Hello, @pastebin.
I am sorry this is not possible, The very first tab on the Single Product page will always be open when the page loads, this is the default functionality of the WooCommerce plugin.
Yes, you can change the Position of the content on the single product page using the Custom Product Layout Builder Option:
Yes, We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create a new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/12/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I want to change my porto theme from whitebaperby.com (with b) to whitepaperby.com, I purchased a wrong domain and now my theme is related with whitebaperby.com (the wrong domain). I deleted all the files but the purchase code is still related with this previous wrong domain.
Please help me! is very urgent!
I’m writting tickets but the page says “We are sorry. You have been restricted from accessing this helpdesk page.”.
Hello, @palomavallhonrat,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
And Regarding your Support Account issue, Can you please share your Credentials of the Support account with us via our email newsmartwave@gmail.com and with your Theme purchase code PDF file so that we will check/verify and reset it for you.
Regards, P-THEMES.
Thank you very much!!!
Most Welcome!!! 
WHY am I getting this message when attempting to contact support: We are sorry. You have been restricted from accessing this helpdesk page.
Hello, @karado58,
We are sorry that you faced the issue in contacting us, but this is not our Support System issue, This is your internet issue, your internet provider has some restrictions on your internet and that is the reason you are not able to accessing our Support Site, Please try on proxy or on any other computer with any other internet, otherwise, please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
This is NOT an issue with my internet, because I tried sending from work location, same thing. There are others having the same issue right before and after I posted this. So, how can this be my issue!!??
Hello, @karado58,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Thanks for your understanding.
Tried to create a support ticket but it gave me errors says I do not have access to use support ticket….
Looking for help with site – mini cart keeps loading and doesn’t load buttons for view cart / checkout, just keeps showing spinwheel. Tested on chrome and firefox, plugins updated, theme latest version. Please let me know how to fix this as its very difficult for customers to find the checkout page or cart without this.
https://supplementsdirect.ca/Hello, @mycannect,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regarding Issue, This is not our Theme issue but your site any third party plugin confliction issue, Please deactivate all the third-party plugins and check back your site after removing the server, site, and browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
Regards, P-THEMES.
There is a problem with the fonts on my website. The text on the front page is okay, on the other pages the text is in bold
No bold: https://prnt.sc/ui2vdi Bold: https://prnt.sc/ui2vqz – the text should not be bold.
my website https://alpharakennus.fi
Hello, @rldisain,
If you are using Child Theme, Then please activate the Parent-Theme and check back after removing the server, site, and browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
It did not help. even if I use a browser with which I have not visited this website, the text will still appear bold.
Hello, @rldisain,
Please check with deactivating all the third-party plugins and on-site Customization as well, and also deactivate all the cache plugins as well, and once also check by removing the Custom CSS and JS in Theme Options.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
When I turn off the elementor plugin, the text on the front page also gets bold
Hello, @rldisain,
I am sorry but this is not our Theme issue, This is something related with Elementor plugin or your Custom Code or with server cache, Please check once with the hosting provider otherwise purchase the support extension and then contact us via our support system with your site WP-Admin Login details so that we will check it for you.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hello, I have purchased this theme. Before i have used this theme in my old domain. Now i have removed wordpress completely from old domain and install new domain. On entering purchased code it says that code is already used. What to do so that i can reuse code. My old domain is of no use and i have removed files also.
Hello, @kp121212,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, how do I remove the top homepage blue banner which says “Get up to 40% off – new season styles” Men/Women (Boxes) Thanks
Hello, @asianoccasions,
1. Please go to Porto >> Theme Options >> General >> HTML Block and remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
Regards, P-THEMES.
Are you aware that your ‘blog’ demos are not loading at all? We are looking to use one for a new website in London, but the three demos we are checking for ‘blog’, all fail to load.
Hello, @79design,
I am sorry for the inconvenience, there is some server-side issue on those Demos, we are working on it and soon we will fix it on our Demo site, so please be patience, for now, please check those Demos on my test site URL’s listed below:
http://hubdatasolutions.com/pearl/porto/blogdemo1/
http://hubdatasolutions.com/pearl/porto/blogdemo2/
http://hubdatasolutions.com/pearl/porto/blogdemo3/
http://hubdatasolutions.com/pearl/porto/blogdemo5/
Regards, P-THEMES.
Thank you. BTW – totally unable to send you a new Ticket, as I am blocked once I hit send.
Hello, @79design,
Can you please share the screenshot of what issue you are facing in creating the Support Ticket.
Regards, P-THEMES.
Also if I might add to this, in the Single Post options in the theme, we can enable to show the Slideshow. Where is that setting in the Post Edit page itself? I cannot locate. Thanks v much.
Hello, @79design,
1. This is not our Support System issue, but this is your Internet Provider Restrictions issue, Please try on Proxy or share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account.
2. You have to edit the Post and set the Multiple Featured Images for it as showing below and then it will work for you as Slider on Single Post Page:
Regards, P-THEMES.
How can it be our ISP, it is not aware that it is a ‘helpdesk’? So for now, we have no means of contacting you on your support desk in the usual means. We also tried it via 3G (not the same ISP) and that has the same result.
Hello, @79design,
Have you tried on the proxy, If no then try it and if yes then share your Theme purchase code PDF file and your site credentials with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account.
Regards, P-THEMES.
I am having a hard time to find the porto-block-html-top option to disable it. I searched everywhere and did not found his content and also the Enable/Disable option ?? could you please advice?
Hello, @Koko20162016,
1. Please go to Porto >> Theme Options >> General >> HTML Block and change/remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
Regards, P-THEMES.
Hi Porto
The Portfolio Demo 2/3/4 are not loading.
https://www.portotheme.com/wordpress/porto/portfolio2/ https://www.portotheme.com/wordpress/porto/portfolio3/ https://www.portotheme.com/wordpress/porto/portfolio4/Kindly investigate.
Hello, @Peaceonearth,
Please check those Demo’s on my test site here:
http://hubdatasolutions.com/pearl/porto/portfolio2/
http://hubdatasolutions.com/pearl/porto/photography3/
http://hubdatasolutions.com/pearl/porto/portfolio4/
Regards, P-THEMES.
Hi, how can we deactivate the purchase code from a website we are migrating to a new server? We haven´t able to select and install demo page to complete configuration in the new server because it says the purchase code is been used by our website. Thanks
Hello, @santiarango,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Great! Thanks
You’re Welcome!!!
How do we un-register a site to use the license on another site? The site that we were going to use it on we decided to use another framework awhile back. We never used the porto theme at all.
Hello, @ohHelloThere,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team, we have created a support Ticket, regarding our license code, can someone look at it ASAP.
Hello, @SSSNL,
I have just confirmed from the support team and they said they already replied your support ticket #101841 around 5 hours ago, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
