23210 comments found.
Hi, I am trying to open a support ticket but when I submit it it says “We are sorry. You have been restricted from accessing this helpdesk page.”
Anyway my questions is as follows:
I would like to know if I could either disable live search for mobile only or if I could make the results show in a better UI, on mobile the keyboard gets on top of the results and this is very bad UX, but on desktop it is very good. If I tap “ok” on the keyboard or tap anywhere else the results get hidden and I have to do a regular search anyway (by tapping the magnifying glass icon).
Hello, @fabioshinichi,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
I am sorry to say that but this is not possible to only remove the Live Search on Mobile Devices, If you will remove it then it will completely remove from your site. Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Regards, P-THEMES.
Support is broken?! Why am I unable to ask for help – I have several paid licences !!? I’m now unable to update as the licence gives an error “Purchase Code is not valid or could not connect to the API server!”—and somehow you have 2 purchase codes / licences locked by one domain and it should be free for me to use on a new website ?!
Hello, @Robert_ITman,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
You can share the Theme purchase code PDF file and your site credentials with your issue via our email newsmartwave@gmail.com for now as an alternative.
I have reset both of your purchase codes activated on your site: https://www.ourfingertips.com/
Code: deeb2ab6-*-
Code: f3351177--*
Now you can use both of your purchase codes again on your sites.
And the Invalid License issue you are facing is because of the old version of the Theme, Please update your Theme to the very latest version by following the below-given video and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi i am unable to log a ticket. What are the alternatives that i can send my query too.
Hello, @Nicholas1703,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
You can share the Theme purchase code PDF file and your site credentials with your issue via our email newsmartwave@gmail.com for now as an alternative.
Thanks for your understanding.
I getting this message when attempting to contact support?: We are sorry. You have been restricted from accessing this helpdesk page.
This is NOT an issue with my internet, because I tried sending from work location, same thing. There are many others having the same issue. So, how can this be my issue!!??
Hello, @karado58,
Please read this comment: https://themeforest.net/comments/25170386 I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Thanks for your understanding.
Hi I need support to get the revolutions slider displaying correctly on pages. I have spoken to them but they say it’s a theme compatibility issue. I cannot raise a ticket because freshdesk isn’t working. Thanks, Adam
Hello, @turneradam93,
Can you please let me know what issue you are facing? If possible with the help of a screenshot for my better understanding. so that I’ll check and provide you the best possible solution for it, and for now please try the below-listed solution as well first.
1. If you are using the old version of the plugin on your site then delete it first and download the latest plugin from the below-given article and Install and Activate it on your site and check back.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
2. Please read and follow the instructions written in the below given thread:
https://themeforest.net/comments/24520145
Regarding the Support System Ticket Submit issue: Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Regards, P-THEMES.
Hello! I have a problem. The cart/minicart from the menu, is most of the time not working and affecting really bad the store we have. Most of the time, after I add a product to the cart, when I move the mouse over the cart icon, I can see that the spinning icon appears but it never shows the products and also I can’t go to the cart anymore. I tried a lot of things, but still, I have the problem. I also updated the Porto theme to the last version, but the same …
Hello, @cbuzea,
Please deactivate all the third party plugins from your site including the cache plugins as well and also remove the server cache and deactivate it as well till you are in the development process and check back your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/06/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I can’t seem to get a blog post with its url. How should I do ?
Hello, @azsdcv,
This is not our Theme issue, but this may be your Permalinks or WordPress Core issue.
First check with setting default Permalinks for your site from Setting >> permalinks and check back your site after removing the server, site and browser cache.
OR
Please check it once with Activate the default WordPress Theme just to make it sure that the issue is from our Theme or not.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
we want to buy this theme and we like shop 35 but in this demo when we add product to cart the price near card not change and show 0.00$. is this fixable?
Hello, @mimgroup9372,
First of all, thanks for showing your interest in Porto WordPress 
Sorry to say that but that is the dummy text, we have added it using Custom JS in Theme Options, you can change/remove/customize or add your own Custom Code as per your requirements.
Regards, P-THEMES.
Hello, P-Themes Customers:
Hope you all are fine and healthy…
This is the Notice for the Customer facing difficulty in accessing the Support Forum, This is the issue with HelpDesk and we are already in touch with HelpDesk Support as showing below, They said they are investigating it, and soon we will fix it, so please be patience and stay tuned…
Regards, P-THEMES.
Does the latest 5.4.6 theme support WooCommerce 4.5.2 ? Thanks.
Hello, @MrADeveci,
Yes, The latest update of the Porto WordPress Theme 5.4.6 is fully compaitable with WooCommerce latest version 4.5.2
Regards, P-THEMES.
Thanks, I believe I have asked this question a few times before when updates are released. Any chance you could update the description or the changelog to reflect that it will work please? Saves us all time…. Thanks.
Hello, @MrADeveci,
I am sorry for the inconvenience, we always try our best to list in the changelog, but if you could check the WooCommerce update history, they update the plugin very frequently, infact on average every week they release the updates so it’s difficult for us to only write the changelog for this every week, that is the main reason, Hope you can understand our limitations.
Regards, P-THEMES.
Yes, I understand that – but I think you can at least cater for the x.x versions….. you don’t have to include the x.x.x versions which are more frequent.
Hello, @MrADeveci,
Thanks for your suggestion we will try to follow this practice with our future upcoming updates of the Theme.
Regards, P-THEMES.
Can’t send a support ticket, i got the message “access was restricted”. Can you help me?
Hello, @RimotecMkt,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
Still can’t contact you via the ticketing system, gives me the message when i send my ticket.
Hello, @RimotecMkt,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Thanks for your understand.
Why can’t I create a support ticket? After sending the ticket, the we are sorry window POPs up. Access to this support page was restricted
Hello, @Venchik,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
it is the same link. And Yes… We are sorry. You have been restricted from accessing this helpdesk page.
So what is the problem?
Hello, @Venchik,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Thanks for your understand.
I try to open a support ticket but I get this message: “We are sorry. You have been restricted from accessing this helpdesk page.” Why does this happen?
Hello, @foxweb09,
Have you tried on the proxy, If no then try it and if yes then share your Theme purchase code PDF file and your site credentials with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account.
Regards, P-THEMES.
I sent an email now.
Hello, @foxweb09,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
It does the same.
Hello, @foxweb09,
Please read this Notice: https://themeforest.net/comments/25170386
Regards, P-THEMES.
Hi Porto
Kindly address Ticket #101864.
Created 24 hours ago.
Thanks
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that replied your support ticket #101864 so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
and fonts and margins don’t show correctly, too e.g. https://harmonyofficecenter.pl/opis-projektu/
Please, help!
Hello, @zalzy,
Always deactivate all the third-party plugins and cache plugins also the server cache as well, before updating the Theme and then update the Theme by following the video listed below and also do not forget to update the Theme required/recommended plugins as well, finally check back your site after removing the server, site and browser cache, after that, you can activate all the cache and third-party plugins again one by one if the works smoothly.
https://youtu.be/RPZat079NCs
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 04/03/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I am importing demo Digital Agency2 Dark dark, but there are differences with the one i see in the demo site.
Header is grey and difference and also certain images are missing from the home page.
Can you please advice?
THank you
Hello, @georgenet,
Can you please share the URL of the page where the issue is, so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi,
The website is under maintenance. Where can I share the details to access it?
Thank you
Hi,
Your support system returns the below error when i try to create a ticket:
We are sorry. You have been restricted from accessing this helpdesk page.
Hello, @georgenet,
Can you please try to reach us via this link: https://smartwave.freshdesk.com/ and let me know:
Regards, P-THEMES.
Hi,
i tried. same happens: https://www.screencast.com/t/TyXuRSn91wNL
Hello, @georgenet,
We have contacted the HelpDesk Support and here is the reply from them: https://postimg.cc/QHvGt6Rf
Hope this will be fixed soon, please be patience and stay tuned.
Regards, P-THEMES.
Any other way to provide the website details until the issue is resolved?
Hello, @georgenet,
You can share your site Login credentials with us via our email newsmartwave@gmail.com and with the Theme purchase code PDF file as well.
Regards, P-THEMES.
Hi!
Is it possible to do so the product description is not in expanded mode from start? But hidden, so you click “Description” and then it opens?
also, would it be easy to move the “Add to Cart” button to the top, above the short description text?
Thank you!
Hello, @pastebin.
I am sorry this is not possible, The very first tab on the Single Product page will always be open when the page loads, this is the default functionality of the WooCommerce plugin.
Yes, you can change the Position of the content on the single product page using the Custom Product Layout Builder Option:
Yes, We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create a new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/12/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I want to change my porto theme from whitebaperby.com (with b) to whitepaperby.com, I purchased a wrong domain and now my theme is related with whitebaperby.com (the wrong domain). I deleted all the files but the purchase code is still related with this previous wrong domain.
Please help me! is very urgent!
I’m writting tickets but the page says “We are sorry. You have been restricted from accessing this helpdesk page.”.
Hello, @palomavallhonrat,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
And Regarding your Support Account issue, Can you please share your Credentials of the Support account with us via our email newsmartwave@gmail.com and with your Theme purchase code PDF file so that we will check/verify and reset it for you.
Regards, P-THEMES.
Thank you very much!!!
Most Welcome!!!
WHY am I getting this message when attempting to contact support: We are sorry. You have been restricted from accessing this helpdesk page.
Hello, @karado58,
We are sorry that you faced the issue in contacting us, but this is not our Support System issue, This is your internet issue, your internet provider has some restrictions on your internet and that is the reason you are not able to accessing our Support Site, Please try on proxy or on any other computer with any other internet, otherwise, please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
This is NOT an issue with my internet, because I tried sending from work location, same thing. There are others having the same issue right before and after I posted this. So, how can this be my issue!!??
Hello, @karado58,
Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.
Thanks for your understanding.
Tried to create a support ticket but it gave me errors says I do not have access to use support ticket….
Looking for help with site – mini cart keeps loading and doesn’t load buttons for view cart / checkout, just keeps showing spinwheel. Tested on chrome and firefox, plugins updated, theme latest version. Please let me know how to fix this as its very difficult for customers to find the checkout page or cart without this.
https://supplementsdirect.ca/Hello, @mycannect,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regarding Issue, This is not our Theme issue but your site any third party plugin confliction issue, Please deactivate all the third-party plugins and check back your site after removing the server, site, and browser cache, I am sure your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
Regards, P-THEMES.
