Hello, @simacweb,

Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Moved page to https://shanxmedtech.com/example/

Hello, @thecreativelabnet,

Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @druidspell,

Can you please make sure that you have turned OFF the “Select roles to see price” from Porto >> Theme Options >> WooCommerce as showing below and if not then turned it OFF and check back after removing the browser cache, Hope this will solve your issue and if not then please reamin all the third party plugins deactivated on your site and share your site WP Admin Login details with us via our support system so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

@pt-support2 thank you for your reply, yes that is turned off, ive reinstalled the theme from scratch a few times and works just fine till i edit the logo then the price and add to cart function disappear. ive disabled all 3rd party plugins as well i did log a ticket yesterday with our login details

Hello, @druidspell,

Now, please be patience, once your support ticket will be resolved you will get the reply to your support ticket.

Regards, P-THEMES.

Hello, @Fameesk,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @unoserver,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.page-content .vc_row.wpb_row.row:first-child .wpb_wrapper.vc_column-inner {
    padding-top: 0 !important;
}
.page-content .vc_row.wpb_row.row:first-child .porto-carousel {
    margin-bottom: 0 !important;
}
.home .no-breadcrumbs .main-content {
    padding-top: 0 !important;
}

Regards, P-THEMES.

Thank you Guys Support is awesome

Most Welcome!!!

Hello, @Klazzik,

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @brigadier272,

This is just the cache issue nothing else, Please read and follow all the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Super – thanks very much!

Most Welcome!!!

The support team attended to me and explained that there was a problem with the ticket system. Promptly solved my problem

Hello, @mateussilvasp,

I have just confirmed from the support department and they said that they already replied and solved your issue with your support ticket #101944, Please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @spy-shop-sa,

Can you please share the issue screenshot and the page URL on which that issue occur and please explain the issue more clearly if possible with the help of screenshot, so that I’ll check and help you out.

Regards, P-THEMES.

Hello, please provide an email address i can send the screenshot to!

Hello, @spy-shop-sa,

You can write to us via our support system here: http://portotheme.com/support

Regards, P-THEMES.

Hello, @79design,

We are sorry that you faced the issue with our Support System, and we are sorry for all the inconvenience, Please read the below listed Note, This issue has been resolved now: https://themeforest.net/comments/25175832

Regards, P-THEMES.

Thank you. Have submitted a new ticket, as the theme now has a H1 around the logo – which is wrong. Need to know how to edit that code to change to DIV or similar.

Hello, @79design,

Now please be patience, once your support ticket will be resolved you will get the reply of your support ticket.

Regards, P-THEMES.

Hello, @webtisyen,

I have just checked your site now and the Main Menu is working fine and the same on Mobile as showing in this screenshot: https://postimg.cc/rdfYFcnv

And the 3 Items of Menu on Right side is not showing in Mobile Menu because those are Custom Menu not the Main Menu, If you also want those to appear in Mobile Menu as well, then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you: https://postimg.cc/gr8qgmym

#side-nav-panel .menu-custom-block a.d-none {
    display: block !important;
}

For deleting the Language switcher from Mobile, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you:

#side-nav-panel .switcher-wrap ul.porto-view-switcher.view-switcher.accordion-menu.show-arrow {
    display: none !important;
}

Regards, P-THEMES.

Thanks for info. Also can we delete usd/euro switcher from mobile menu? And any future plan for making it on theme options instead of css adding?

PS: Also i want to delete search form from mobile too.

Hello, @webtisyen,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you:

#side-nav-panel .switcher-wrap ul#menu-currency-switcher {
    display: none !important;
}
@media (max-width: 991px){
#side-nav-panel .searchform {
    display: none !important;
}
}

Regards, P-THEMES.

Hello, @TukMike,

Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and share the latest plugins with you and then you can update those on your site manuay and easily.

Regards, P-THEMES.

Hello, @kenyatents,

Really sorry for the inconvenience, we are apologizing for it, actually yesterday we have some technical issues with our support Forum, It’s fixed now and we have solved and replied your ticket #101911, please check your ticket reply now and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @taycompany,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you very much!

You’re Welcome!!!

Hello, @mafteiualin,

First of all, thanks for showing your interest in Porto WordPress

1. Sorry to say that but there is no such policy.

2. Yes, If you want to use any Premium Plugin Premium Features then you have to purchase it separately, This is Envato Policy you may wish to confirm from them as well.

3. We have not officially tested our Theme with the WP Rocket plugin, but many of our customers are using it on their sites, so you can also try it.

4. Yes, you can, you can hide the Add to Cart Button, Price, and also you can remove the Cart and Checkout pages as per your requirements.

Regards, P-THEMES.

Hello, @iangdb,

Please read this comment: https://themeforest.net/comments/25170386
I am sorry for the inconvenience and please be patience, we are working on it with Forum Support and hopefully, it will be solved soon.

Regards, P-THEMES.

The wpbakery update (6.4.0) was release at 11.09.2020 and your update was in 16.09.2020. I still don’t get it why you didn’t include. This happen all the time! You still update the plugins outside from themeforest web page. And that piss me off!

Losing unnecessary time here with this bullshit!

Hello, @b8engl,

Please be patience and do not panic, This is necessary to share the purchase code as well, we have different teams on every platform, if you are not ready to share the purchase code then you can share this comment URL as well. That’s all.

Regards, P-THEMES.

Hello, @asianoccasions,

First of all, It is not on the checkout page but on the cart page

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.woocommerce-cart .card.card-default.woocommerce-shipping-totals.shipping {
    display: none !important;
}

Regards, P-THEMES.

Hello, @saadullah681,

First of all, thanks for showing your interest in Porto WordPress

You can always get the latest updates of the Premium plugins with the theme update.

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.